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Frequently asked questions
Cancel Myperfectresume: The Right Way
How to cancel Myperfectresume in new zealand and recover your money
What Myperfectresume is and why you might want to cancel
Myperfectresume is an online resume and cover letter builder that helps you craft professional job application documents using professionally designed templates, AI-powered content suggestions, and automated formatting guidance. The service operates across web and mobile platforms, making it accessible whether you work on a computer or smartphone.
You may decide to cancel Myperfectresume for valid reasons: you have completed your job search, the monthly subscription no longer aligns with your budget, you have found a more affordable alternative, or the templates and features do not meet your expectations. Whatever your reason, Yafee exists to guide you through the cancellation process clearly and ensure you understand your rights before you proceed.
How Myperfectresume works
Myperfectresume provides step-by-step resume and cover letter builders, real-time AI feedback on your writing, and professional formatting templates. You can access the service via the main website, the Apple App Store, or Google Play. This multi-platform delivery method means your cancellation route depends on how you originally subscribed, so confirming your sign-up method is your first practical step.
Common reasons to cancel
Users cancel Myperfectresume after securing employment, when subscription fees strain cash flow, when rival services offer better value, or when the interface or template library fails to deliver what they need. Understanding your reason helps you decide whether to cancel immediately or downgrade to a lower-tier plan instead. Yafee recommends reviewing your usage pattern and comparing alternatives before you commit to cancellation.
Your consumer rights in new zealand before you cancel
New Zealand consumer law provides you with clear protections when you cancel digital services, and understanding these rights ensures you exit your subscription legally and safely.
The consumer guarantees act 1993 and fair trading act 1986
As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws require that digital service providers disclose automatic renewal terms upfront in clear, accessible language, provide you with an easy cancellation method, and process refunds within reasonable timeframes. If Myperfectresume has obscured its subscription terms or made cancellation deliberately cumbersome, you have legal grounds to lodge a complaint with the Commerce Commission.
Your legal position
You hold the right to request a refund if you cancel within the initial 14-day cooling-off period following your first charge (this period is aligned with consumer protection standards across New Zealand digital services). After that window closes, refunds become discretionary unless you can demonstrate that the service failed to meet the Consumer Guarantees Act standards. However, if Myperfectresume charges you without your explicit consent or fails to process your cancellation request within a reasonable timeframe, you can lodge a formal complaint with the Commerce Commission or initiate a chargeback through your bank. Yafee strongly recommends saving all confirmation emails, screenshots of your account settings, and payment receipts to support any dispute.
Enforcement and escalation
If Myperfectresume refuses to cancel your subscription or ignores your cancellation request, you can escalate to the Commerce Commission, which enforces consumer protection law in New Zealand. The Commerce Commission investigates breaches of the Fair Trading Act and can compel refunds or penalties. Document every interaction: email timestamps, phone call dates, and the names of customer service representatives you speak with.
How to cancel Myperfectresume via the website
Cancelling through your online account is the most reliable method if you signed up directly on the Myperfectresume website rather than through an app store.
Step 1: sign in to your account
Open your web browser and navigate to the Myperfectresume login page. Enter the email address and password you used when you created your account.
- Go to the Myperfectresume website login page.
- Type your registered email address into the "Email" field.
- Enter your password in the "Password" field.
- Click "Sign In".
- If you cannot remember your password, click "Forgot your password?" and follow the reset instructions sent to your email.
Step 2: navigate to account settings
Once you are logged in, locate the menu option that leads to your account settings and subscription management.
- Look for the menu icon (three horizontal lines) or your profile name in the top navigation bar.
- Select "My Account" or "Account Settings" from the dropdown menu.
- Find the "Subscriptions", "Billing", or "Payment Methods" tab.
- This section displays your active subscription and renewal date.
Step 3: locate and click the cancel button
Identify your active subscription in the billing section and proceed with the cancellation option.
- Find your current subscription plan listed under "Active Subscriptions".
- Click the "Cancel Subscription" button or equivalent link next to your plan.
- Read any retention offers carefully; Myperfectresume may offer a discount to encourage you to stay, but only accept if you genuinely wish to continue.
- Confirm that you understand the cancellation terms before proceeding.
Step 4: confirm your cancellation
Follow the on-screen prompts to verify your cancellation request and obtain written confirmation.
- Click "Confirm Cancellation" or the final confirmation button presented on screen.
- You should receive an immediate on-screen confirmation message.
- Record the cancellation confirmation number displayed on the screen.
- Take a screenshot of the confirmation page as backup evidence.
- Note the date and time of your cancellation.
Step 5: verify cancellation via email
Check your email inbox for official confirmation from Myperfectresume within one business day.
- Wait up to 24 hours for a cancellation confirmation email to arrive.
- Check your spam or promotions folder if the email does not appear in your primary inbox.
- Open the confirmation email and verify that it lists your cancellation date and any final billing information.
- Save this email to a dedicated folder for your records.
- If you do not receive a confirmation email within one business day, contact Myperfectresume customer service immediately and request written confirmation of your cancellation.
How to cancel Myperfectresume via apple app store
If you subscribed to Myperfectresume through the Apple App Store, you must cancel through your Apple ID account settings rather than within the app itself.
Step 1: open the app store app on your iOS device
Launch the App Store application on your iPhone or iPad.
- Tap the "App Store" icon on your home screen.
- Navigate to the "Today" tab at the bottom of the screen.
- Tap your Apple ID profile picture in the top right corner.
Step 2: access your subscriptions
Find the subscription management section in your Apple ID settings.
- Select "Subscriptions" from the menu that appears.
- Review the list of all active subscriptions linked to your Apple ID.
- Locate "Myperfectresume" in the list.
Step 3: cancel the Myperfectresume subscription
Select Myperfectresume and choose the cancellation option.
- Tap "Myperfectresume" to open its subscription details.
- Tap "Cancel Subscription" or "Edit Subscription".
- Confirm your cancellation by selecting "Confirm" when prompted.
- Apple will display your final billing date and confirm that your subscription ends on that date.
Step 4: retain your cancellation receipt
Save your Apple cancellation confirmation for your records.
- Note the cancellation date displayed on your screen.
- Take a screenshot of the confirmation.
- Check your Apple ID email account for a cancellation receipt within 24 hours.
How to cancel Myperfectresume via google play
If you subscribed through Google Play on an Android device, cancel through your Google Play account settings.
Step 1: open the google play store app
Launch the Google Play Store application on your Android device.
- Tap the Google Play Store icon on your home screen.
- Tap the profile icon in the top right corner of the screen.
- Select "Manage your Google Account".
Step 2: navigate to subscriptions
Access the subscription management section within your Google account.
- Tap the "Payments and subscriptions" tab at the top.
- Select "Subscriptions".
- Find "Myperfectresume" in your list of active subscriptions.
Step 3: cancel your Myperfectresume subscription
Select the cancel option for Myperfectresume.
- Tap "Myperfectresume".
- Tap "Cancel subscription".
- Choose your reason for cancellation (optional) from the list presented.
- Confirm your cancellation by tapping "Cancel subscription" again.
Step 4: save your cancellation proof
Capture evidence of your successful cancellation.
- Take a screenshot of the cancellation confirmation screen.
- Note the date and time of cancellation.
- Check your Google account email for a cancellation receipt within 24 hours.
Myperfectresume pricing and subscription tiers
Understanding what you pay for helps you decide whether cancellation or downgrade is the better option for your situation.
| Plan | Monthly cost (NZD) | Key features | Commitment |
|---|---|---|---|
| Basic | $5.99 | Single resume, basic templates, limited exports | Month-to-month |
| Premium | $14.99 | Unlimited resumes, AI feedback, cover letter builder, priority support | Month-to-month or annual discount |
| Professional | $19.99 | All Premium features, LinkedIn optimisation, interview prep, job search tools | Month-to-month or annual discount |
| Free trial | $0 | Full access to all features for 7 days | Converts to paid plan unless cancelled |
| Annual plan (Professional) | $179.88 (approx $15/month) | All Professional features with 25% discount vs monthly | 12-month commitment |
If cost is your primary concern, downgrading to the Basic plan before cancelling may preserve your resume history at a lower expense. Conversely, if you no longer need the service, proceed with full cancellation.
Refunds and timeline for cancellation
Your refund entitlement depends on when you cancel and the reason behind your request, with New Zealand consumer law providing specific protections.
The 14-day money-back guarantee
Myperfectresume typically honours a 14-day refund window from your initial purchase date. If you cancel within this period and request a refund, you are entitled to a full reimbursement. This aligns with New Zealand consumer protection standards and the Consumer Guarantees Act.
Cancellations after 14 days
Once the 14-day period expires, refunds become discretionary. Myperfectresume is not legally obligated to refund you unless you can demonstrate that the service failed to meet the Consumer Guarantees Act standards (for example, the service was not fit for purpose or did not match its description). In this situation, you may dispute the charge with your bank or lodge a complaint with the Commerce Commission.
When does your access end?
Your access to Myperfectresume typically continues until the end of your current billing cycle (monthly or annual, depending on your plan). If you subscribed on 15 January with a monthly plan, cancelling on 20 January means your access ends on 15 February. You can still download and export your resumes during this notice period.
Processing delays
Payment processors and banks may take 5 to 10 business days to credit a refund to your original payment method. If you do not see the refund within 10 business days, contact Myperfectresume customer service and request a refund status update. Keep your confirmation number and cancellation email as proof of your request.
What to do after you cancel Myperfectresume
Cancellation is not the end of your relationship with Myperfectresume; several practical tasks remain to protect your data and finances.
Download and save your resumes
Before your access expires, export all your resumes and cover letters to your computer. Myperfectresume allows PDF and Word document downloads. Store these files in a secure folder so you retain copies for future applications or reference.
Check for surprise charges
Monitor your credit card or bank account for the next three billing cycles. Watch for any unexpected charges from Myperfectresume or related companies. If a charge appears after you cancel, contact your bank immediately and dispute it. Yafee advises keeping all cancellation confirmations and cancellation emails as evidence for any dispute.
Uninstall the app (if applicable)
If you subscribed through the Apple App Store or Google Play, uninstall the Myperfectresume app from your device once you have downloaded your resumes. This prevents accidental re-subscription and removes the app from your device.
Update your password records
Delete your Myperfectresume login credentials from your password manager or delete any saved payment information if you have chosen not to use the service again.
Common cancellation mistakes and how to avoid them
Cancelling a subscription is straightforward, but small oversights can lead to unexpected charges or lost access to your documents. Yafee has identified the most frequent mistakes and the simple steps that prevent them.
Mistake 1: confusing app uninstall with subscription cancellation
Deleting the Myperfectresume app from your phone does not automatically cancel your subscription. You must cancel through your app store account (Apple ID or Google Play) or through the Myperfectresume website. Many users discover this when they receive an unexpected charge weeks after deleting the app. Always cancel your subscription first, then uninstall the app.
Mistake 2: not saving your cancellation confirmation
Failing to screenshot or save your cancellation confirmation number leaves you without proof if a charge dispute arises later. Always capture the on-screen confirmation and save the cancellation email from Myperfectresume. These documents are essential if you need to appeal a refund denial or lodge a complaint with the Commerce Commission.
Mistake 3: cancelling during a free trial without requesting a refund
If you cancelled during your free trial period and were charged immediately, you may be entitled to a refund under the Consumer Guarantees Act. Contact Myperfectresume customer service within 14 days of the charge and request a full refund, citing the unexpected billing during your trial.
Mistake 4: forgetting to download your resumes before access expires
Once your cancellation takes effect at the end of your billing cycle, you lose access to all documents stored within Myperfectresume. Download and export every resume and cover letter as a PDF or Word file before your subscription ends. This ensures you retain your work regardless of what happens to your account.
Mistake 5: not checking for renewal charges in the months after cancellation
System errors or billing delays can occasionally cause charges to appear weeks after you cancel. Monitor your statements for three months following your cancellation date. If an unexpected charge appears, dispute it immediately through your bank and provide your cancellation confirmation email as evidence.
How to cancel Myperfectresume by phone or email
If the online cancellation methods do not work or you prefer direct contact, you can request cancellation via customer service channels.
Cancellation via email
Send a formal cancellation email to Myperfectresume customer support. Include your full name, registered email address, account creation date, and explicit request to cancel your subscription. Request written confirmation of your cancellation in return. Keep a copy of this email and any response for your records. Yafee recommends using email for cancellation requests because it creates a timestamped record that protects you in the event of a dispute.
Cancellation via phone
Call Myperfectresume customer service if a phone number is listed on their website. Provide your account email address and request immediate cancellation. Ask the customer service representative for a confirmation number and the name and timestamp of the representative handling your request. Follow up with an email reiterating the details of your phone cancellation and request written confirmation. This dual method ensures you have evidence of your cancellation request.
Puerto rico mailing address for formal notice
If Myperfectresume does not respond to email or phone requests, you can send a formal cancellation letter via post to their Puerto Rico office. Address your letter to "Subscription Cancellation" or "Customer Service Department" at the Myperfectresume corporate address in Puerto Rico. Include your full name, registered email, account number, date of subscription, and a clear statement: "I hereby request immediate cancellation of my Myperfectresume subscription effective immediately." Send this letter via registered post so you have proof of delivery. Allow 10 to 15 business days for processing.
Comparison with alternative resume builders
Before you cancel Myperfectresume, you may wish to evaluate whether a different service better meets your needs and budget.
| Service | Monthly cost (NZD) | Key strengths | Best for |
|---|---|---|---|
| Myperfectresume | $14.99 - $19.99 | AI feedback, interview prep, job search tools | Comprehensive job search support |
| Canva Resume | Free or $13 (Pro) | Design-focused, creative templates, highly visual | Creative industry roles |
| Zety | $7 - $12 | Affordable, clean templates, good mobile experience | Budget-conscious job seekers |
| Microsoft Word (free) | Free | Full control, no subscription, familiar software | Users comfortable with DIY formatting |
| LinkedIn Resume feature | Free | Integration with LinkedIn profile, employer visibility | Professional networking focus |
If cost is your primary concern, Canva Resume Pro and Zety both offer competitive pricing below Myperfectresume. If you prefer not to pay at all, Microsoft Word templates and LinkedIn's built-in resume feature provide free alternatives. Consider your job search timeline and feature priorities before cancelling; downgrades to the Basic plan may prove more cost-effective than full cancellation if you think you might need the service again soon.
Checklist: before and after cancellation
This step-by-step checklist ensures you cancel correctly and protect yourself from common problems.
Before you cancel
- Check your subscription start date and billing cycle to determine if you qualify for a 14-day refund.
- Download and export all resumes and cover letters in PDF or Word format.
- Log in to your account to confirm your subscription tier and current status.
- Take a screenshot of your subscription settings page showing your plan, cost, and renewal date.
- Note the name and email address linked to your account.
- Review Myperfectresume's cancellation policy on their website or in your account settings.
- Decide whether you want a full cancellation or a downgrade to a lower-cost plan.
During cancellation
- Record the exact date and time you initiate your cancellation.
- Screenshot the on-screen confirmation message or cancellation number.
- Note the name of any customer service representative you speak with (if cancelling by phone).
- If cancelling by email or post, include all relevant account information and request written confirmation.
- Keep the confirmation number and save it in a document alongside your email address and subscription details.
After cancellation
- Check your email for a cancellation confirmation from Myperfectresume within 24 hours.
- Save and file this confirmation email in a dedicated folder.
- Monitor your credit card or bank statement for unexpected charges over the next three months.
- Verify that your access to Myperfectresume ends on the expected date (usually the end of your current billing cycle).
- Uninstall the app from your phone once you have confirmed your cancellation.
- If you do not receive a confirmation email or a charge appears after you cancel, contact Myperfectresume customer service immediately.
Your legal position at every cancellation stage
Understanding your consumer rights ensures you know exactly where you stand throughout the cancellation process.
Right to cancel without penalty
Under New Zealand's Fair Trading Act 1986 and the Consumer Guarantees Act 1993, you have the unconditional right to cancel a digital subscription at any time. Myperfectresume cannot penalise you for cancelling or charge you an early termination fee. If they threaten penalties or refuse to process your cancellation, this is a breach of your consumer rights, and you should report it to the Commerce Commission.
Right to a refund within 14 days
If you cancel within 14 days of your first charge, you are entitled to a full refund. This applies whether you used the service extensively or not at all. If Myperfectresume denies your refund request during this window, escalate your complaint to the Commerce Commission and dispute the charge through your bank simultaneously.
Right to transparent billing and cancellation terms
Myperfectresume must clearly disclose the cost of your subscription, the renewal date, and the cancellation process before you pay. If these terms were not transparent at the time you subscribed, you may have grounds to request a refund even after the 14-day period. Yafee advises reviewing your initial sign-up email to check whether billing terms were explicit and easy to understand.
Right to dispute charges with your bank
If Myperfectresume charges you after cancellation or refuses to process your cancellation request, you can dispute the charge through your bank or credit card company. Provide your bank with your cancellation confirmation email and any correspondence with Myperfectresume. Your bank can initiate a chargeback or reversal within a set timeframe (typically 120 days).
Escalation options if Myperfectresume refuses to cancel
If Myperfectresume ignores your cancellation request or claims your cancellation failed, you have formal escalation routes under New Zealand law.
Contact the commerce commission
Lodge a formal complaint with the Commerce Commission if Myperfectresume breaches the Fair Trading Act or Consumer Guarantees Act. The Commerce Commission investigates unfair contract terms, misleading billing practices, and refusal to honour cancellation requests. You can file a complaint online at the Commerce Commission website or by post. Provide copies of your cancellation request, confirmation numbers, and all correspondence with Myperfectresume as supporting evidence.
Dispute the charge with your bank
Contact your bank or credit card issuer and formally dispute any charge from Myperfectresume that occurred after your cancellation date or without your authorisation. Your bank can reverse the charge and refund the money to your account. Provide your cancellation confirmation email and bank statement showing the disputed charge as evidence.
Escalate to alternative dispute resolution
If informal channels do not resolve your dispute, you may seek alternative dispute resolution through an independent ombudsman scheme. In New Zealand, the Financial Disputes Resolution Scheme (FDRS) handles disputes involving payment processors and banks. Yafee advises exploring all communication channels with Myperfectresume first before escalating, as many issues are resolved quickly at the customer service level.
Contact information and final steps
Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following clear, methodical steps. Your cancellation of Myperfectresume is no different: stay organised, document every interaction, and escalate formally if the service refuses to honour your request.
How to contact Myperfectresume
Use these contact channels if your online cancellation does not work or you need additional support:
- Email: Contact Myperfectresume customer support through the "Help" or "Contact Us" link on their website. Request a response within 24 hours and explicitly state your cancellation request in the subject line.
- Phone: Call the customer service number listed on the Myperfectresume website. Request a representative who can process cancellations and ask for a confirmation number.
- Mailing address for formal notice: Send a registered letter to the Myperfectresume corporate office in Puerto Rico, attention to the "Customer Service Department", requesting immediate cancellation of your subscription.
If Myperfectresume fails to respond
If Myperfectresume does not respond to your cancellation request within 5 business days, or refuses to cancel, file a complaint with the Commerce Commission. Include copies of all your cancellation requests, confirmation emails, and screenshots showing your attempts to cancel. The Commerce Commission will investigate and can force Myperfectresume to refund you and pay a penalty for breaching consumer protection law.
Final summary
Cancelling Myperfectresume in New Zealand is straightforward when you follow the correct method: access your account settings, click cancel, save your confirmation, and monitor for unexpected charges. You are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which guarantee your right to cancel at any time and receive a refund within 14 days. If Myperfectresume fails to honour your cancellation or refuses to refund you, escalate to the Commerce Commission or dispute the charge through your bank. Yafee's cancellation guide ensures you understand your rights, execute your cancellation correctly, and recover your money if the service does not deliver. For further assistance with cancellations, subscription disputes, or consumer rights questions, visit Yafee.com, where our experts provide ongoing support for New Zealand consumers navigating digital service cancellations.
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