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Frequently asked questions
Cancel Novoresume: Step-by-Step Guide for Nigerians
How to cancel Novoresume in nigeria and recover your money
What Novoresume is and why you might want to leave
Novoresume is an online resume and cover letter builder that helps Nigerian job seekers create professional application documents without hiring a designer. The platform offers a free tier with limited templates and basic editing, plus a Premium subscription that unlocks advanced formatting, multiple export formats, and professional-grade design templates.
You access Novoresume through its website or mobile app, and the service promises to transform your work history into a document that stands out to recruiters. However, many Nigerian users cancel their Premium subscriptions after they secure a job interview, discover the free version meets their needs, or find better alternatives with stronger local payment infrastructure. If you have subscribed to Premium and now want to exit, the cancellation process is direct once you follow the correct steps.
At Yafee, we have guided thousands of Nigerian consumers through SaaS cancellations, and we understand that clarity, speed, and protecting your refund rights matter when you are managing your money. This guide walks you through every procedural step to cancel Novoresume, enforce your consumer protections under Nigerian law, and avoid common pitfalls that delay refunds or trap unwary subscribers.
Why nigerians cancel Novoresume
Job seekers in Nigeria typically cancel Novoresume after achieving their primary goal: landing an interview or job offer. Others discover that the free tier is sufficient, prefer competing tools with better local customer support, or encounter unexpected renewal charges on their payment method.
Cancellation should never feel like an obstacle course. Yafee exists to ensure you understand your cancellation rights and complete the process without losing money or access to your work.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 protects you as a buyer of digital services, including online resume builders and SaaS platforms.
Under the FCCPA 2019, you have the right to:
- Receive accurate, transparent information about pricing, billing cycles, and cancellation procedures before you pay
- Withdraw from an online purchase within a statutory cooling-off period if the distance-selling rules apply
- Receive a refund if a service provider charges you without valid consent or fails to deliver the promised service
- Lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) if a company breaches these rights
Keep all confirmation emails, receipt screenshots, and copies of your cancellation requests. These documents are evidence if you need to escalate to the FCCPC.
The 14-day refund guarantee
Novoresume explicitly offers a 14-day money-back guarantee from the date of your first Premium subscription. This is a legal entitlement under Nigerian consumer law, not a discretionary favour. If Novoresume refuses your refund within this window without valid justification (for example, proof that you have already downloaded and used all premium content), you can file a formal complaint with the FCCPC and reference this guarantee in your submission.
Distance selling and your cooling-off rights
Because Novoresume operates online and you purchase remotely, Nigerian distance-selling consumer protection rules grant you a 14-day withdrawal period from the date of payment. However, Novoresume's terms specify that this right terminates once you begin downloading content. Consequently, if you change your mind, act within the first 14 days and before you export or save any materials to enforce this right.
Novoresume pricing plans in nigeria
Understanding Novoresume's cost structure and what each plan includes will help you decide whether cancellation is the right choice or if a pause or downgrade might serve you better.
| Plan | Price (Nigeria equivalent) | Billing cycle | Key features |
|---|---|---|---|
| Free | ₦0 | Ongoing | Basic templates, limited editing, no downloads or exports |
| Premium (Monthly) | Approx. ₦2,500-3,000 | Monthly renewal | All templates, multiple export formats, cover letter builder, professional editing |
| Premium (Annual) | Approx. ₦15,000-18,000 | Yearly renewal | Same as Monthly, but discounted rate; commits you for 12 months |
Most Nigerian users subscribe to the Monthly Premium plan to avoid long-term commitment. If you chose the Annual plan, note that Novoresume may charge a higher refund processing fee for withdrawals after 30 days, or refuse to refund the unused portion after 30 days, depending on their terms. Always verify the exact refund policy in your subscription confirmation email.
Should you cancel, downgrade, or pause your subscription
Before you cancel, consider whether downgrading to the Free plan or pausing your subscription might better serve your situation.
When cancellation makes sense
Cancel your Novoresume Premium subscription if:
- You have already secured a job interview or job offer and no longer need premium templates or editing
- You have downloaded all your resumes and cover letters and exported them as PDF or Word files
- You prefer a competing platform and want to consolidate your tools
- The monthly or annual charge is no longer affordable and you did not consent to renewal
- You are within the 14-day refund window and have not extensively used premium features
When downgrading might be better
Downgrade to the Free plan instead of cancelling if:
- You might need to update your resume in the future and want to keep your account active
- You have used the service for longer than 14 days and would lose your refund guarantee
- You want to preserve your resume drafts and templates for future job applications
Downgrading avoids the friction of cancelling and reactivating your account later. Contact Novoresume's support team via the website to request a plan downgrade.
How to cancel Novoresume in nigeria: step-by-step
Follow these exact steps to cancel your Novoresume Premium subscription and submit your refund request within the legal deadline.
Step 1: log into your Novoresume account
Visit the Novoresume website (www.novoresume.com) and sign in using your email address and password. If you use the mobile app, open the app and log in the same way.
Step 2: navigate to your account settings
Once logged in, click on your profile icon or "Settings" in the main menu. Look for the "Billing," "Subscription," or "Account Plan" section. The exact label varies depending on whether you are on the website or mobile app.
Step 3: locate your active subscription
You will see a summary of your current plan (Monthly or Annual Premium), the next billing date, and your payment method. Take a screenshot or note the exact renewal date. This information proves when your subscription is set to renew, which is crucial if you need to dispute an unexpected charge later.
Step 4: download and save your resumes before cancelling
Before you proceed, download all your resume and cover letter files in PDF or Word format. Once you cancel, Novoresume may restrict your access to premium editing tools, though you usually retain read-only access to your documents for a grace period. Exporting your work now ensures you have a complete backup.
- Click on each resume in your list
- Select the "Download" or "Export" button
- Choose your preferred format (PDF, Word, or plain text)
- Save all files to your computer or cloud storage (Google Drive, Dropbox, etc.)
Step 5: initiate cancellation within the app or website
In the Billing or Subscription section, look for a "Cancel subscription," "Downgrade," or "Manage plan" button. Click it. Novoresume will typically ask you to confirm your reason for cancellation and may offer a discount or pause option. Decline these offers if your decision is final.
Step 6: send a written cancellation request by email
In addition to cancelling through the app, send a formal cancellation email to Novoresume's support team at [email protected]. Include the following information:
- Your full name and email address associated with your account
- Your account ID or username
- The date you purchased your Premium subscription
- A clear statement: "I request cancellation of my Novoresume Premium subscription effective immediately"
- If within 14 days: "I request a full refund under the 14-day money-back guarantee"
- Your preferred refund method (original payment method, bank account, etc.)
Example email template:
Subject: Cancellation request for Novoresume Premium subscription
Dear Novoresume support,
I am writing to formally cancel my Premium subscription effective immediately. My account email is [your email], and I subscribed on [date]. I am within the 14-day refund period and request a full refund to my original payment method.
Please confirm cancellation and provide an estimated refund timeline.
Thank you,
[Your name]
Send this email from the same address registered with your Novoresume account. Keep a copy for your records.
Step 7: confirm cancellation and track your refund
Novoresume will send you a confirmation email stating that your subscription has been cancelled. This email should include your cancellation date and, if applicable, your refund status. Refunds typically process within 5 to 10 business days, but bank processing may add another 2 to 7 days depending on your payment method.
Monitor your bank statement or payment app (if you used a digital wallet) for the refund. If 14 days pass with no refund, contact Novoresume again and escalate to Yafee if the company does not respond.
Your legal position on refunds and cancellation
Under the Federal Competition and Consumer Protection Act (FCCPA) 2019, your cancellation and refund rights are not discretionary:
- Within 14 days: You are entitled to a full refund if you have not substantially used the service (downloading resumes may count as "use," so act quickly)
- After 14 days: Novoresume may refuse a refund, unless they breached their terms, charged you without consent, or the service was not fit for purpose
- Non-refund scenarios: If you downloaded and edited extensively within 14 days, Novoresume can argue you consumed the service and may withhold a refund; however, they must prove this to the FCCPC if you dispute it
- Escalation route: If Novoresume refuses your refund illegally, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) online at fccpc.gov.ng or in writing
Yafee advises you to preserve all evidence: confirmation emails, cancellation requests, and bank statements showing the charge. These documents are essential if you need to file a complaint with the FCCPC.
Common mistakes to avoid when cancelling
Cancelling a SaaS subscription should be straightforward, but a few simple errors can delay your refund or lock you into unwanted charges.
Mistake 1: cancelling through your payment method only
Many users cancel their subscription by blocking the payment or disputing the charge with their bank. This is reactive and unreliable. Instead, always cancel directly through Novoresume first. A bank dispute can trigger a service suspension without proper refund processing, and you may face fees.
Mistake 2: missing the 14-day refund window
The 14-day window starts from your payment date, not your signup date. If you subscribed on the 1st of the month but did not cancel until the 20th, you are outside the window and Novoresume can refuse a refund. Act immediately if you want a money-back guarantee.
Mistake 3: not downloading your resumes before cancelling
Once you cancel, Novoresume may restrict access to premium editing or prevent future downloads. Always export your resumes and cover letters to your device or cloud storage before you submit your cancellation request.
Mistake 4: ignoring confirmation emails and refund timelines
Novoresume sends a cancellation confirmation and a separate refund notification. Read these emails carefully and note the stated refund timeline (usually 5 to 10 business days). If no refund appears after 10 days, contact them again in writing before escalating to the FCCPC.
Mistake 5: not keeping records of your cancellation request
Screenshot your cancellation confirmation from the app, save a copy of your cancellation email, and note the date and time you submitted it. If Novoresume claims they never received your request, these records prove you did cancel and protect your refund claim.
What happens after you cancel Novoresume
Once Novoresume processes your cancellation, your account enters a specific state depending on the timing and terms.
Immediate access changes
You lose access to Premium features (advanced templates, multiple export formats, and professional editing tools) immediately or within 24 hours of cancellation. You may retain read-only access to your existing resumes for a grace period (usually 30 days), but you cannot create new documents or modify existing ones.
Refund processing and timeline
If your refund is approved, Novoresume initiates the transfer to your original payment method within 5 to 10 business days. Bank processing adds 2 to 7 additional days, depending on your bank's clearing procedures. Consequently, expect your money to appear between 7 and 17 days after approval.
If you paid via credit card, the refund appears as a credit on your next statement. If you paid via bank transfer or mobile money (e.g., Flutterwave, Paystack), the funds return directly to your registered account.
Account deactivation
Novoresume does not permanently delete your account data. You can reactivate your subscription at any time by logging back in and choosing a new plan. However, if you want permanent deletion under Nigeria's data protection rights, contact Novoresume's support team and request full account erasure under the Nigeria Data Protection Regulation (NDPR).
Escalation: what to do if Novoresume refuses to cancel or refund
If Novoresume ignores your cancellation request, denies your refund without valid reason, or claims they never received your email, escalate your complaint formally.
Step 1: send a formal demand letter
Write a registered email (or letter) to Novoresume's support address stating your refund claim, the relevant dates, and a deadline (e.g., 7 days to respond). Reference the FCCPA 2019 and the 14-day refund guarantee in your letter.
Step 2: file a complaint with the FCCPC
If Novoresume does not respond within 7 days, file a complaint with the Federal Competition and Consumer Protection Commission online at fccpc.gov.ng. Include:
- Your name, email, and phone number
- Novoresume's business details and contact information
- A description of the charge, cancellation attempt, and refund denial
- Copies of all emails, screenshots, and payment receipts
- The amount you are claiming and your preferred remedy (refund)
The FCCPC investigates complaints and can compel Novoresume to refund you if they find a violation of the FCCPA 2019. This process typically takes 30 to 90 days.
Step 3: contact your payment provider
If the FCCPC process is slow or Novoresume is unresponsive, you can file a chargeback or dispute with your bank or payment processor (Mastercard, Visa, Flutterwave, Paystack, etc.). Provide evidence of your cancellation request and refund denial. Your payment provider will investigate and may reverse the charge in your favour.
Note that using a chargeback after Novoresume has already refunded you can create a dual-refund situation, which may result in account suspension. Only pursue this route if Novoresume genuinely refuses to refund you.
Pricing and refund comparison table
Use this table to understand your financial position if you cancel at different points in your subscription.
| Subscription period | Refund eligible | Notes |
|---|---|---|
| Days 1-14 (no use) | Full refund | Maximum refund; cancel immediately if unsure |
| Days 1-14 (with downloads) | Partial or no refund | Novoresume may argue you consumed the service; challenge if within 14 days |
| Day 15 onwards | No refund (standard) | You are outside the cooling-off window; refund only if Novoresume breached their terms |
| After account deletion | Refund (if within 14 days) | Permanent deletion does not waive your right to a refund within the statutory window |
Novoresume contact details and cancellation address
Novoresume is operated by Novorésumé ApS, a Danish company. Nigeria-specific postal addresses are not publicly listed. Cancel and request refunds exclusively by email:
Support email: [email protected]
Billing inquiries: [email protected] (if available)
Company headquarters (for formal complaints): Novorésumé ApS, Denmark (full address available via the Novoresume website's legal section)
For unresolved refund disputes, escalate to the Federal Competition and Consumer Protection Commission:
FCCPC online complaint portal: fccpc.gov.ng
FCCPC physical office: Plot 1113, Argent Road, off Limpopo Street, Garki II, Abuja, Nigeria
FCCPC phone: +234 808 990 7777
Final steps and your next move
Cancelling Novoresume in Nigeria is simple once you know the legal framework and the procedural steps. Your rights are protected under the Federal Competition and Consumer Protection Act (FCCPA) 2019, and you can enforce a 14-day refund guarantee, distance-selling withdrawal period, and consumer protection through the FCCPC if Novoresume refuses to comply.
To summarize:
- Log into your account and download all your resumes and cover letters
- Cancel your subscription through the Novoresume app or website
- Send a formal cancellation and refund request email to [email protected] within 14 days of purchase
- Wait 5 to 17 days for your refund to appear
- If Novoresume refuses, file a complaint with the FCCPC or dispute the charge with your bank
- Keep all confirmation emails and receipts as evidence
Yafee has helped thousands of Nigerians cancel unwanted subscriptions and recover their money by following these exact steps. If you encounter resistance from Novoresume or need guidance on filing a complaint with the FCCPC, Yafee provides consumer advocacy resources and can connect you with legal support. Visit Yafee.com to learn more about your consumer rights and how we protect Nigerian subscribers in the digital economy.