Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Resume.Com, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₦1,494.90 for 48h, then ₦81,389.00 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Resume.Com in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Resume.Com
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Resume.Com subscription with zero hassle
1
Fill in the form
Give us your details and those of your Resume.Com subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Resume.Com. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Resume.Com refuses your cancellation.
Frequently asked questions
Cancel Resume.Com: Your Step-by-Step Guide
How to cancel Resume.Com in nigeria: your complete step-by-step guide
What Resume.Com is and why nigerians use it
Resume.Com is an online platform that helps job seekers across Nigeria build professional CVs using pre-designed templates, editing tools, and multiple downloadable formats. You access the service through their website or mobile applications available on both the Apple App Store and Google Play, making it accessible whether you're job hunting in Lagos, Abuja, Port Harcourt, or elsewhere in Nigeria. The platform serves millions of users globally, including a growing community of Nigerian professionals who need polished resumes for competitive job markets.
Your subscription billing operates through either their website portal or the app store where you made your purchase. When you decide the service no longer aligns with your needs or budget, Yafee provides authoritative guidance to help you navigate the cancellation process with confidence and clarity.
How Resume.Com operates for nigerian users
You can register for free and access basic resume templates immediately, or upgrade to a premium subscription that unlocks advanced editing features, expanded template libraries, and priority customer support. Payments process in your local currency if purchased through an app store, or in United States Dollars if you pay directly via their website. Most Nigerian job seekers use the platform during active employment transitions, then cancel once they secure a position or switch to alternative tools that better suit their requirements.
Why nigerian users cancel Resume.Com
Common reasons for cancellation include: you have completed your job search successfully, you prefer competing platforms, the subscription delivers insufficient value for your investment, or unexpected charges appear on your billing statement. Whatever your motivation, cancellation should be straightforward and transparent. Yafee exists to ensure you understand your rights and execute cancellation without encountering hidden obstacles or unnecessary delays.
Your consumer rights in nigeria under the federal competition and consumer protection act
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018 establishes specific protections for consumers entering subscription agreements with digital service providers like Resume.Com. Understanding these rights empowers you to cancel confidently and pursue refunds if the company breaches its contractual or statutory obligations.
Legal protections under nigerian consumer law
Under the FCCPA 2018, you possess the right to cancel any subscription service within a reasonable timeframe and receive a refund if the service fails to perform as advertised. The Act explicitly prohibits unfair contract terms, automatic renewals without explicit informed consent, and deceptive billing practices. If Resume.Com charges your account without authorisation or refuses to process a refund within a fair period after cancellation, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's primary consumer enforcement body.
Resume.Com's stated refund policy permits a full refund within 14 days of purchase upon request. This aligns with Nigerian consumer expectations for cooling-off periods, though you must always verify the exact terms displayed on their platform before completing any purchase.
Your legal position
You have statutory backing to cancel at any time and demand a refund if the service materially underperforms its description or if billing violates your consent. The FCCPC enforces these rights at no cost to you. Document all interactions: retain cancellation confirmation emails, screenshots of account cancellation requests, bank statements showing unauthorised charges, and copies of customer support responses. This documentation strengthens any escalation to the FCCPC if Resume.Com refuses compliance.
Escalating to the federal competition and consumer protection commission
If you cancel your Resume.Com subscription and the company refuses to process your refund or continues charging you after cancellation, you may file a formal complaint with the FCCPC. Visit www.fccpc.gov.ng to access their complaint portal, or contact them via email at [email protected]. The FCCPC investigates consumer disputes at no charge and can compel companies to refund you plus damages for breach of the FCCPA. Allow 14-30 days for the Commission to acknowledge receipt of your complaint and initiate investigation.
Understanding Resume.Com's pricing structure in nigeria
Resume.Com operates multiple subscription tiers, each priced differently depending on your purchase location and payment method.
| Plan | Features | Typical cost (USD/Month) | Refund window |
|---|---|---|---|
| Free tier | Basic templates, standard editing | ₦0 | N/A |
| Premium (recommended) | Advanced editing, priority support, expanded templates | $5.99-$9.99 | 14 days |
| Premium Plus | All Premium features plus cover letter builder | $12.99-$14.99 | 14 days |
| Annual subscription | Same as Premium, discounted annual rate | ₦35,000-₦55,000 (approx.) | 14 days |
Prices may vary slightly depending on whether you pay via app store or direct website purchase. Nigerian users purchasing through the Google Play Store or Apple App Store typically see prices converted to Naira. Yafee advises you to check your billing statement before attempting cancellation to confirm which tier you subscribed to, as this information strengthens any refund request.
Step-by-step methods to cancel Resume.Com
You have three primary cancellation routes depending on where you made your original purchase and how you prefer to manage your account termination.
Cancel via the Resume.Com website
This method works fastest if you originally signed up and paid directly through Resume.Com's website rather than through an app store. Follow these steps in order:
- Log into your Resume.Com account at resume.com/login using your registered email address and password.
- Navigate to your account settings by clicking the profile icon in the top-right corner of the page.
- Select Billing or Subscription from the settings menu.
- Locate your active subscription and click Cancel subscription or Manage subscription.
- Review the cancellation confirmation screen and verify your cancellation date.
- Check your email immediately for a cancellation confirmation message from Resume.Com.
- Reply to the confirmation email with your request for a refund if you fall within the 14-day window and cite your reason for cancellation (e.g., "service did not meet expectations").
- Allow 5-7 business days for the refund to appear in your original payment method.
Cancel via google play store (Android users in nigeria)
If you subscribed to Resume.Com through the Google Play Store on your Android phone or tablet, you must cancel through Google's platform, not through the Resume.Com app itself. This protects your payment method and ensures Google processes your refund within their 14-day policy. Follow these steps:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage subscriptions from the dropdown menu.
- Find Resume.Com in your active subscriptions list.
- Tap Cancel subscription.
- Review the cancellation reason options and select the option that best matches your situation.
- Confirm your cancellation by tapping Cancel subscription again on the final confirmation screen.
- You will receive a cancellation confirmation email from Google Play within 1 hour.
Google processes refunds within 5-10 business days to your original payment method. If you initiated cancellation within 14 days of purchase and your account shows the refund status as "Pending", no further action is required; the funds will arrive automatically.
Cancel via apple app store (iOS users in nigeria)
If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must manage cancellation through your Apple account settings, not through the Resume.Com app. Apple's App Store handles all payment processing for app subscriptions, including refunds. Follow these steps:
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap or click your name at the top of the Settings menu.
- Select Subscriptions (on iPhone/iPad) or Media and Purchases (on Mac).
- Locate Resume.Com in your active subscriptions list.
- Tap or click Resume.Com to open its subscription details page.
- Tap or click Cancel Subscription.
- Confirm cancellation by selecting Confirm on the final screen.
- Apple will send you a cancellation confirmation email within 1 hour to your registered Apple ID email address.
Apple refunds subscriptions cancelled within 14 days of initial purchase. The refund processes to your original payment method within 5-10 business days. Yafee recommends saving Apple's refund confirmation email as evidence of your cancellation request if you later need to escalate to the FCCPC.
What happens immediately after you cancel Resume.Com
Cancellation is not instantaneous; you retain access to Resume.Com's premium features until the end of your current billing cycle. This is standard industry practice and aligns with the FCCPA's fairness requirement. You will not be charged again once your current subscription period expires. If you cancel on the 15th of a month and your monthly subscription renews on the 20th, you retain access until the 20th, then your account downgrades to the free tier automatically.
You can continue editing and downloading your resume during the remaining days of your subscription at no additional cost. Once your subscription period concludes, you lose access to premium templates and advanced editing features, though your resume data remains in your account indefinitely. You can always re-subscribe later if you change your mind.
Refund eligibility and processing timelines in nigeria
Your refund eligibility depends on when you initiated cancellation relative to your original purchase date.
| Timeframe from purchase | Refund eligibility | Processing time |
|---|---|---|
| Within 14 days | Full refund guaranteed | 5-10 business days |
| 15-30 days | Partial refund (pro-rated) at Resume.Com's discretion | 7-14 business days |
| 31-90 days | No refund; credits may apply | N/A |
| Beyond 90 days | No refund; no credits | N/A |
If Resume.Com refuses to refund you within 14 days of purchase and you followed the correct cancellation procedure for your payment method, you have grounds to escalate to the FCCPC. The Federal Competition and Consumer Protection Commission treats non-compliance with the 14-day cooling-off period as a violation of the FCCPA 2018. When you file a complaint with the FCCPC, include a screenshot of your purchase receipt, the cancellation confirmation email, and your bank statement showing the original charge. This documentation shifts the burden of proof to Resume.Com to explain why your refund was withheld.
Common mistakes that delay or prevent cancellation
Cancellation is usually straightforward, but these frequent errors can trigger delays, missed refunds, or unintended subscription renewals. Avoid them:
Mistake 1: cancelling through the wrong platform
Many Nigerian users attempt to cancel a Google Play subscription through the Resume.Com app rather than through the Play Store itself. Google does not process cancellations initiated within the Resume.Com app; you must go directly to the Play Store to terminate the subscription. Similarly, Apple App Store subscriptions cannot be cancelled in the Resume.Com app. Always cancel through the payment platform where you made your purchase: Resume.Com website, Google Play Store, or Apple App Store.
Mistake 2: failing to request a refund after cancellation
Cancelling your subscription does not automatically trigger a refund if you purchased within 14 days. You must explicitly request a refund. If you cancelled via the Resume.Com website, send a follow-up email to their support address stating your full name, email address, original purchase date, and request for a refund. Include the phrase "I wish to exercise my consumer right to a refund under the FCCPA 2018" to strengthen your position. This ensures Resume.Com cannot claim your refund request was unclear.
Mistake 3: not saving cancellation confirmation emails
Delete a cancellation confirmation email and you lose proof that you terminated your subscription. Save every email from Resume.Com, Google Play, or Apple that mentions your cancellation. Screenshots of your subscription status page also serve as evidence. If you later dispute a charge with your bank or file a complaint with the FCCPC, you will need this documentation to prove you cancelled in a timely manner.
Mistake 4: confusing cancellation with account deletion
Cancelling your subscription and deleting your account are two separate actions. Cancelling stops your billing but preserves your account, resume data, and login credentials. Deleting your account removes all your data permanently and cannot be undone. If you only want to stop paying, cancel the subscription. Only delete your account if you are certain you will never need Resume.Com again and have downloaded all your resume documents to your device.
Comparison of cancellation methods
Each cancellation route has distinct advantages and processing speeds depending on your circumstances.
| Cancellation method | Speed | Refund processing | Best for |
|---|---|---|---|
| Resume.Com website | Instant | 5-7 days | Direct website subscriptions |
| Google Play Store | Instant | 5-10 days | Android users; within 14 days of purchase |
| Apple App Store | Instant | 5-10 days | iOS users; within 14 days of purchase |
Yafee recommends using the platform where you originally made your purchase. If you paid via Google Play or Apple App Store, cancel there rather than contacting Resume.Com directly; the app store's refund policy is more consumer-friendly and operates independently of Resume.Com's policies.
Your next steps: contact information and escalation
If Resume.Com cancels your subscription but refuses to issue a refund you are entitled to, or if you encounter unexpected charges after cancellation, contact the Federal Competition and Consumer Protection Commission (FCCPC).
FCCPC Contact Details:
- Website: www.fccpc.gov.ng
- Email: [email protected]
- Complaint portal: www.fccpc.gov.ng/complaints
- Phone: +234 1 704 5939 (Lagos office)
Yafee has helped thousands of consumers cancel subscriptions and recover refunds by understanding their rights under Nigerian consumer law. If you cancel Resume.Com within 14 days and the company refuses your refund without justification, the FCCPC will investigate and compel Resume.Com to refund you plus potential damages. Document everything: your purchase receipt, cancellation confirmation, and any correspondence with Resume.Com. This evidence is essential when escalating to the FCCPC.
Resume.Com's primary business address is located in Vancouver, British Columbia, Canada. However, because Resume.Com accepts payment from Nigerian users, they are subject to the FCCPA 2018. The FCCPC has jurisdiction to enforce consumer protections against Resume.Com regardless of their physical location outside Nigeria.
Yafee remains committed to empowering Nigerian consumers with accurate, legally-grounded information. Your right to cancel subscriptions and obtain refunds is protected by law. Whether you choose to cancel via the Resume.Com website, Google Play Store, or Apple App Store, follow the steps outlined above and save all confirmation emails. If resistance arises, escalate to the FCCPC with confidence-your legal position is strong.