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Frequently asked questions
Cancel Myperfectcv: The Right Way to Protect Your Money
How to cancel Myperfectcv in nigeria and protect your money
What is Myperfectcv and why nigerians use it
Myperfectcv is an online CV and cover letter builder that enables you to create professional job application documents without building from scratch. The service offers pre-designed templates, editing tools, and a premium subscription tier featuring cover letter customisation and advanced document formatting. You access everything through a web account, and the company typically promotes introductory trial periods followed by automatic renewal charges to your payment method.
The platform positions itself as a time-saving solution for job seekers across Nigeria and beyond. At Yafee, we understand that many Nigerians discover the auto-renewal clause only after seeing unexpected charges on their bank statements. The service is popular because it removes the friction of creating a CV from blank pages, yet the trial-to-paid conversion model catches users who forget to cancel within the trial window.
How Myperfectcv sells its service in nigeria
Access begins with account creation on their web platform. The company offers promotional trials at low introductory rates, with the understanding that these trials convert automatically to paid subscriptions unless you cancel before the trial expires. Billing and account management occur through your online dashboard or by contacting their customer service team. Many Nigerians encounter unexpected charges weeks after signing up because they miss the auto-renewal deadline.
Pricing, plans and what you actually pay
Understanding Myperfectcv's pricing structure helps you decide whether cancellation is the right action and what refund window you have available.
Current pricing for nigerian users
The service operates with a tiered pricing model built around trial periods and automatic renewal. The table below shows what you need to know about charges:
| Plan or charge | Amount (approx.) | Billing cycle | Auto-renewal? |
|---|---|---|---|
| 14-day trial | £2.95 (approx. ₦1,500-₦1,800) | 14 days | Yes - converts to paid unless you cancel |
| Monthly renewal (after trial) | £16.95 (approx. ₦9,000-₦11,000) | Monthly | Yes - unless cancelled |
| Annual plan (if available) | Varies by promotion | 12 months | Yes - unless cancelled |
Exchange rates fluctuate, so NGN amounts vary. The critical point is that your trial automatically converts to a full monthly subscription unless you cancel before day 14. At Yafee, we recommend marking your calendar the day you sign up so you do not miss the cancellation window.
Common reasons why nigerians cancel Myperfectcv
You may decide to cancel Myperfectcv for several legitimate reasons.
Why cancellation makes sense
- You finished your job applications and no longer need the service.
- You forgot to cancel your trial before the auto-renewal date and want a refund.
- You found a free alternative or prefer another CV builder.
- You noticed charges on your bank statement that you did not authorize.
- The subscription no longer offers value for your career stage.
- You want to stop recurring charges and use your money elsewhere.
Whatever your reason, Yafee is here to ensure you cancel successfully and recover any money you are entitled to under Nigerian consumer protection law.
How to cancel Myperfectcv: step-by-step methods
You have two main options to cancel your Myperfectcv subscription; we recommend the online account method because it gives you instant proof of cancellation.
Method 1: cancel via your online account (recommended)
This is the fastest way to cancel and generates an instant confirmation email you can save as proof. Follow these steps carefully:
- Go to the Myperfectcv website and log into your account using your email address and password.
- If you cannot remember your password, click "Forgot password" and follow the email reset link.
- Navigate to your account settings or subscription management section.
- Look for tabs or menu items labeled "Account", "Subscription", "Billing", or "Settings".
- Locate the cancellation or "Manage subscription" option.
- This is typically found under a "Billing" or "Subscription" heading.
- Click the cancellation button and confirm your intention to cancel.
- The system may ask why you are cancelling; select the reason that applies to you.
- Do not skip confirmation; this step locks in your cancellation.
- Save or screenshot the confirmation page immediately.
- Write down the cancellation date and any confirmation number provided.
- Check your email for a cancellation confirmation message from Myperfectcv.
- This email is your proof of cancellation and must be saved for at least 6 months.
Method 2: cancel by contacting customer service
If you cannot cancel through your account or need to ensure a refund request is logged, contact Myperfectcv directly. This method is slower but creates a documented record with the company.
- Visit the Myperfectcv website and locate their "Contact us" or "Help" page.
- Look for email support, live chat, or contact forms.
- Write a cancellation email in the following format:
- Subject: "Cancel my subscription - [your email address]"
- Body: "I wish to cancel my Myperfectcv subscription effective immediately. My account email is [your email]. Please confirm cancellation and advise on any refund available."
- Send the email and save a copy for your records.
- Note the date and time you sent it.
- Wait for a response within 5-7 working days.
- If you do not receive a reply, escalate to Yafee or a consumer authority (see Refunds and consumer rights section below).
- Once you receive confirmation, reply with a request to confirm cancellation in writing.
- Ask them to state the cancellation date and any refund status.
Your legal position and consumer rights in nigeria
Nigerian law provides you with specific protections when you cancel subscription services, and understanding these rights ensures you recover money you are entitled to.
Federal competition and consumer protection act (FCCPA)
The Federal Competition and Consumer Protection Act 2018 is the primary consumer protection framework in Nigeria. Under this legislation, you have the right to cancel a subscription contract within a reasonable timeframe without penalty, particularly when the contract was concluded remotely (online). The Act explicitly protects you against unfair contract terms, including auto-renewal clauses that are not clearly disclosed.
Specifically, the FCCPA states that suppliers must not use unfair contract terms that:
- Exclude or limit your right to cancel.
- Impose undue charges for cancellation.
- Automatically renew your subscription without explicit, prior written consent.
Your legal position: If Myperfectcv charged you without clear, upfront disclosure of the auto-renewal terms, or if you can show the cancellation process was intentionally hidden or difficult, you have grounds to request a full refund under the FCCPA. You do not need to accept "no refund" as a final answer if the company failed to comply with Nigerian consumer law.
When you can demand a refund
You are entitled to a refund in the following circumstances:
- The trial period was charged without your explicit consent before the trial began.
- The auto-renewal clause was not clearly displayed before you signed up.
- You cancelled within the trial period but were still charged.
- The company applied charges after you submitted a cancellation request.
- You cancelled and the company failed to stop billing within a reasonable timeframe (typically 5-7 working days).
How to claim a refund from Myperfectcv
If you believe you are entitled to a refund under the FCCPA, follow this procedure to claim it directly from Myperfectcv before escalating to regulatory authorities.
Step 1: submit a written refund request
You must put your refund claim in writing so the company cannot later deny receiving it. Send an email to Myperfectcv customer service with the following information:
- Your account email address and full name.
- The date you signed up and the date you cancelled.
- The amount charged to your account (include the NGN equivalent if possible).
- A brief explanation of why you believe the charge was unfair (for example: "Auto-renewal was not clearly disclosed before I completed sign-up").
- A request for a refund within 14 days.
- Attach copies of any evidence:
- Screenshot of the sign-up page (showing what terms were or were not disclosed).
- Your bank statement showing the charge.
- Cancellation confirmation email from Myperfectcv (if you have it).
- Any communication with their customer service team.
Step 2: wait for a response and escalate if necessary
Myperfectcv must respond to your refund claim within 14 working days. If they refuse or do not respond, you have the right to escalate to Nigeria's consumer protection authority.
The Federal Competition and Consumer Protection Commission (FCCPC) is the government body responsible for enforcing consumer protection law in Nigeria. You can file a formal complaint with the FCCPC if:
- Myperfectcv refuses your refund request without legal justification.
- The company does not respond within 14 days.
- The company disputes your claim in bad faith.
At Yafee, we help Nigerian consumers understand that the FCCPC has the power to investigate complaints, issue orders for refunds, and impose penalties on companies that breach the FCCPA. Filing a complaint is free and takes approximately 10-15 minutes.
Step 3: file a complaint with the FCCPC
To file a complaint, visit the FCCPC website (fccpc.gov.ng) and use their online complaint portal. You will need to provide:
- Your full name and contact details.
- Myperfectcv's company details (name, website, parent company information).
- A description of the issue and why you believe the charge was unfair.
- Copies of all supporting evidence (bank statements, emails, screenshots).
- The amount you are claiming as a refund.
The FCCPC will investigate and contact Myperfectcv to respond to your complaint. This process typically takes 30-60 days, but it creates official pressure on the company to refund you.
Timeline: when your cancellation takes effect
Understanding the timeline ensures you know when your access stops and when refunds arrive.
Immediate cancellation
If you cancel through your online account, your subscription typically stops immediately or by end of business that day. However, you may retain access to your documents and downloaded CVs until the end of your current billing cycle. Check your confirmation email for the exact access end date.
Refund processing
If Myperfectcv approves a refund, the money returns to your original payment method within 5-10 working days. Your bank may take an additional 2-5 working days to credit the funds to your account. If you do not see a refund within 10 working days of approval, contact your bank immediately.
Common mistakes when cancelling Myperfectcv
Cancellation is straightforward if you avoid these pitfalls that catch many Nigerian users.
Mistake 1: assuming cancellation happens automatically
Do not assume that deleting your account, unsubscribing from emails, or stopping use of the service cancels your subscription. These actions do not prevent future charges. You must actively click the cancellation button or send a formal cancellation email. At Yafee, we have seen users lose money because they assumed their subscription ended when it did not.
Mistake 2: failing to save proof of cancellation
Always screenshot or download your cancellation confirmation. If Myperfectcv later claims you never cancelled, you will need this proof to dispute a charge with your bank or the FCCPC. Save both the confirmation page and the confirmation email for at least one year.
Mistake 3: cancelling too late
If your trial is 14 days, you must cancel by day 13 at the latest. Cancelling on day 15 means you have already been charged for the full month. Mark your calendar immediately when you sign up.
Mistake 4: not checking your bank statement
Even after cancellation, monitor your bank statement for the next 30 days to ensure no further charges appear. If you see a charge after your cancellation date, immediately contact your bank to dispute it and file a complaint with the FCCPC.
Mistake 5: accepting a "no refund" response without question
If Myperfectcv tells you that you cannot get a refund, do not accept this as final. Under the FCCPA, you may still be entitled to a refund if the company failed to clearly disclose the auto-renewal terms before you signed up. Escalate to the FCCPC if necessary.
After cancellation: what happens next
Your cancellation is complete, but there are a few steps to finalize your exit from the service.
Verify the cancellation worked
Log into your Myperfectcv account 3-5 days after cancellation to confirm that your subscription status shows as "Cancelled" or "Inactive". If the account still shows as active, contact customer service immediately. Do not wait for the next billing date; take action now.
Download your documents
Before your access expires, download and save any CVs, cover letters, or other documents you created. Most services delete your files after a set period following cancellation. You will not be able to access these documents once your account closes.
Monitor your bank statement
Check your bank statement weekly for the next 30 days to ensure no further charges from Myperfectcv appear. If you see an unauthorized charge after your cancellation date, contact your bank immediately and file a dispute.
Update your payment method on other services
If you used the same card for Myperfectcv that you use for other subscriptions (Netflix, Spotify, Microsoft 365, etc.), consider updating those accounts with a fresh card number or payment method. This reduces the risk of old payment details being reused for unwanted charges.
Free and low-cost alternatives to Myperfectcv
If you cancel Myperfectcv because you need a CV builder but do not want to pay, consider these free and low-cost Nigerian options.
| Service | Cost | Key features | Best for |
|---|---|---|---|
| Canva (Free plan) | Free | Drag-and-drop CV templates, downloadable as PDF | Quick, visually appealing CVs |
| Google Docs | Free | Customizable templates, cloud storage, free to share | Simplicity and no vendor lock-in |
| LinkedIn (free profile) | Free | Built-in profile download as PDF, recruiter visibility | Job seekers already on LinkedIn |
| Novoresume (limited free plan) | Free (limited) or ₦2,000-₦5,000/month | Professional templates, feedback tools | Serious job seekers wanting advanced features |
| Microsoft Word templates | Free if you own Office | Professional templates, local control | Users already invested in Microsoft 365 |
Checklist: ensure successful cancellation
Use this checklist before and after cancellation to confirm you have covered every step.
- [ ] I logged into my Myperfectcv account and located the cancellation button.
- [ ] I clicked cancel and received an on-screen confirmation.
- [ ] I saved a screenshot of the confirmation page.
- [ ] I received a cancellation confirmation email within 24 hours.
- [ ] I saved that confirmation email (subject and full body) in a folder labeled "Subscriptions".
- [ ] I marked my calendar to check my bank statement 5-7 days after cancellation.
- [ ] I logged back in 3-5 days later to verify my account status shows "Cancelled".
- [ ] I did not see any new charges from Myperfectcv on my bank statement 30 days after cancellation.
- [ ] If I was charged unfairly, I submitted a refund request with supporting evidence.
- [ ] If Myperfectcv refused my refund, I filed a complaint with the FCCPC.
Key takeaways and final steps
Cancelling Myperfectcv in Nigeria is straightforward if you act quickly and keep proof of every action. The Federal Competition and Consumer Protection Act 2018 is your legal shield; it protects you against unfair auto-renewal terms and gives you the right to demand a refund if the company failed to comply.
In summary: Cancel through your online account for instant proof; save your confirmation email; monitor your bank statement for 30 days; and do not accept a "no refund" response if the auto-renewal terms were hidden. If Myperfectcv refuses your refund claim, escalate to the FCCPC without hesitation.
At Yafee, we have helped thousands of Nigerian consumers cancel subscriptions, recover unfair charges, and understand their legal rights. The same principles apply whether you are cancelling Myperfectcv, streaming services, or any other online subscription. Visit Yafee at yafee.com to access more guides on cancellation, refunds, and consumer protection in Nigeria. Your money is your own; claim it back.
How to contact Myperfectcv for cancellation and support
If the online cancellation method fails or you need to escalate a complaint, use the contact details below.
Customer service channels
Myperfectcv does not maintain a published Nigeria-specific support address. The company's parent entities are registered in Puerto Rico and Luxembourg. However, you can reach customer service through:
- Email: Contact form on the Myperfectcv website (typically [email protected] or similar).
- Online portal: Log into your account and use the "Help" or "Contact us" section.
- Live chat: Available on the website during business hours (check your account for availability).
Because Myperfectcv has no official Nigerian office, all communications default to their international support team. This means response times may be 5-10 working days. Document everything in writing (email is best) so you have proof if you need to escalate to the FCCPC.
Where to report unresolved complaints
If Myperfectcv does not respond or refuses your legitimate refund claim, file a formal complaint with:
Federal Competition and Consumer Protection Commission (FCCPC)
Website: fccpc.gov.ng
Complaint portal: Available on the FCCPC website (free to use)
The FCCPC investigates complaints against foreign and local companies operating in Nigeria and can order refunds, impose penalties, and ban unfair practices. Filing takes approximately 15 minutes and costs nothing.
Yafee has supported thousands of consumers in navigating this process. Your right to cancel and receive a refund is protected by law in Nigeria. Do not let a foreign company keep money that belongs to you.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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