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Frequently asked questions
Cancel Reface: The Right Way
How to cancel Reface in malaysia and avoid surprise charges
What Reface is and why malaysians cancel it
Reface is an artificial intelligence powered face-swap application for photos and videos, distributed primarily through a freemium model where you access basic features free and pay to unlock premium tools.
The Reface service explained
Reface operates as a subscription-based Software as a Service (SaaS) platform. The free tier includes limited daily face swaps, watermarked exports, and advertisements. The Pro plan at USD 4.99 per month (approximately RM 22.46 at current rates) removes these restrictions and grants unlimited face swaps, HD quality exports, and access to premium animation templates. Additionally, Reface offers one-time in-app purchases for specific features such as Face Swap Video at RM 21.90 and Face Swap & Animation at RM 29.90, which operate independently of recurring subscriptions.
For Malaysian users, the critical distinction is that Reface charges subscriptions through three separate pathways: the Apple App Store, the Google Play Store, or direct billing through your Reface account. Consequently, your cancellation method depends entirely on which platform processed your original payment. This separation means that cancelling your subscription in the app itself will not stop charges if your billing runs through Apple or Google.
Why malaysians typically cancel Reface
The primary reasons users in Malaysia request cancellation centre on unexpected recurring charges, difficulty locating the cancellation function, and diminished usage after initial enthusiasm. Many subscribers sign up during promotional periods or to test premium features, then find themselves charged monthly without actively using the service. Furthermore, the absence of obvious cancellation buttons within the app interface leads to situations where users believe they have cancelled when their subscription continues to renew.
Yafee has observed that Malaysian consumers frequently encounter confusion around billing currency conversion when subscriptions display prices in USD on the web interface but charge in ringgit through app store platforms. This opacity creates genuine uncertainty about actual monthly costs and renewal dates.
Your consumer rights when cancelling Reface in malaysia
Malaysia's Consumer Protection Act 1999 establishes your foundational rights as a purchaser of digital services, and these rights apply directly to your Reface subscription.
Legal framework protecting your cancellation rights
Under the Consumer Protection Act 1999, you possess the right to cancel any distance contract (which includes digital services) within a prescribed cooling-off period, provided that the supplier has supplied clear information about cancellation terms before you commit payment. Reface's Terms of Use and the App Store or Google Play Store terms constitute your distance contract documentation. The Act further requires that any cancellation fees imposed by the supplier must be reasonable and transparent before purchase.
Your legal position: You have the statutory right to cancel your Reface subscription if you provide notice to the supplier. Reface's published cancellation instructions confirm that you may terminate your subscription at any time. The company must process your cancellation request without imposing unreasonable conditions. If Reface charges you after a valid cancellation request, you have grounds to dispute the charge through your payment provider and escalate to the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC) if the company refuses to refund unauthorised charges.
Your protection against repeat billing
The Consumer Protection Act 1999 prohibits suppliers from charging your payment method without explicit, renewable consent. Once you cancel Reface, the company must not process further charges. In practice, this means you should receive confirmation of cancellation (typically by email) and your next billing date should cease. If you are charged after cancellation, you may file a complaint with the MDTCC, Malaysia's consumer enforcement authority.
Furthermore, the Act requires Reface to clearly disclose cancellation mechanics before you purchase. If the app or website obscures cancellation routes, you may argue that Reface has breached its transparency obligation, strengthening any refund claim.
Pricing structure and billing methods
Understanding your exact billing arrangement is essential before you initiate cancellation, because your refund eligibility and cancellation process depend on where you subscribed.
Reface pricing in malaysia
| Plan | Price (USD) | Approximate MYR | Billed via | Key features |
|---|---|---|---|---|
| Free | Free | Free | N/A | Limited swaps, watermarked exports, ads |
| Pro (monthly) | USD 4.99 | RM 22.46 | App Store / Google Play / Web | Unlimited swaps, HD exports, no ads, premium templates |
| Enterprise | Custom pricing | By quotation | Direct billing | Team accounts, API access, custom support |
| One-time purchases | Varies USD 2.99-USD 39.99 | RM 13.50-RM 174.90 | App Store / Google Play | Face Swap Video, Face Swap & Animation, Rediffusion |
Critical point: One-time in-app purchases do not create recurring subscriptions. Cancelling your monthly Pro subscription will not reverse a one-time purchase. If you made a one-time purchase in error, you must contact Apple, Google, or Reface support separately to request a refund.
How to cancel Reface step by step
Cancellation requires you to identify your billing source first, then follow the specific cancellation route for that platform.
Step 1: verify your billing platform
Before you cancel, confirm which service charged you. Check your email for the original purchase receipt from Reface, Apple, or Google. Open your device's App Store or Google Play account settings and search for Reface under "Subscriptions". If you subscribed directly through reface.ai, you would have created an account password and received confirmation emails from [email protected] or [email protected].
- Check your email inbox for purchase receipts from the past three months
- Open your iPhone (App Store), Android device (Google Play), or web browser (reface.ai)
- Navigate to subscription or account settings and search for "Reface"
- Note the plan name, renewal date, and price shown
- Screenshot the page to preserve evidence for any dispute
Step 2: cancel through apple app store (iPhone, iPad, mac)
If Reface charges appear on your Apple invoice or Apple ID statement, you must cancel through the App Store, not the Reface app itself.
- On your iPhone or iPad, open the Settings app
- Tap your name at the top, then select "Subscriptions"
- Find and tap "Reface" in the active subscriptions list
- Tap "Cancel Subscription" and confirm the action
- You will receive an on-screen message confirming the cancellation date (typically the end of your current billing period)
- Take a screenshot of the cancellation confirmation
- Check your email for a cancellation receipt from Apple within one hour
Important: If Reface no longer appears under active subscriptions, check the "Expired" or "Manage Subscriptions" section to verify whether your cancellation has already processed. App Store cancellations take effect at the end of your current billing cycle, not immediately.
Step 3: cancel through google play store (Android devices)
Android users who subscribed through Google Play must cancel via the Google Play app or website.
- On your Android device, open the Google Play app
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions" then "Subscriptions"
- Tap "Reface" from the list of active subscriptions
- Select "Cancel subscription"
- Read the cancellation message, which will state the final billing date
- Tap "Continue with cancellation" or "Yes, cancel" to confirm
- Take a screenshot and wait for email confirmation from Google
Alternatively, access the same settings via the Google Play website at play.google.com by signing in, navigating to your account menu, selecting "Payments and subscriptions", then "Subscriptions".
Step 4: cancel through Reface directly (web account)
If you subscribed directly through reface.ai or your Reface account, cancel via the Reface platform.
- Visit reface.app or reface.one on your web browser
- Log in to your Reface account using your email and password
- Navigate to account settings, typically found in your profile menu or account section
- Locate the "Subscriptions" or "Billing" section
- Find your active Pro subscription and select "Cancel Subscription"
- Reface will present a cancellation confirmation screen showing your final billing date
- Click "Confirm" or "Yes, cancel subscription"
- Save the confirmation page or take a screenshot
- You will receive an email confirmation to the address registered with your Reface account
Yafee recommends forwarding this email confirmation to your personal filing system immediately, as email evidence is crucial if you later dispute a charge.
Step 5: verify cancellation completion
After cancellation, confirm that the action has processed successfully.
- Wait 24 to 48 hours for your cancellation to register in the system
- Return to the subscription management page (App Store, Google Play, or Reface account)
- Confirm that Reface no longer appears under active subscriptions or has moved to an "expired" status
- Check the renewal date: it should now show as "cancelled" or display a past date
- Log in to your Reface app and verify that premium features are no longer accessible
- Monitor your email for any confirmation message from the billing platform
Do not assume cancellation is complete until you have received written confirmation and verified the status in the billing platform itself.
Refunds and disputes after cancellation
Cancelling your subscription stops future charges but does not automatically trigger a refund for the current or past billing cycle.
When you qualify for a refund
Under the Consumer Protection Act 1999, you may request a refund in the following circumstances: you cancel within the cooling-off period (typically 14 days from purchase if you have not substantially used the service), you discover that Reface failed to deliver the service as advertised, or you can demonstrate that Reface charged you after you submitted a valid cancellation request.
If you subscribed fewer than 14 days ago and have used Reface minimally, contact the billing platform (Apple, Google, or Reface directly) requesting a refund citing the Consumer Protection Act 1999. Provide your transaction ID and the specific reason for the refund request.
How to request a refund through your payment provider
Contact the platform that charged you, not Reface.
- Apple: Visit reportaproblem.apple.com, select the Reface charge, and request a refund. Alternatively, open Settings > [Your Name] > iTunes & App Store > Account > [Your Apple ID] > View Account > Purchase History, find Reface, and tap the report problem icon.
- Google Play: Open the Google Play app, tap your profile icon, select "Payments and subscriptions", then "Subscriptions". Tap the Reface charge and select "Report a problem". Alternatively, email [email protected] with your transaction ID.
- Direct Reface billing: Email [email protected] or [email protected] with your account email, subscription plan, the date of the charge you dispute, and your reason for requesting a refund.
Your legal position on refund claims
Yafee advises that the Consumer Protection Act 1999 places the burden of proof on you to demonstrate that the company failed to honour your cancellation request or breached its service quality obligation. Retain all cancellation confirmations, screenshots, and email receipts. If a company refuses to refund a disputed charge, file a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC) at 1800-886-800 or online at mycc.org.my. The MDTCC will investigate and compel the company to refund if it finds the charge was unauthorised or the cancellation was not processed.
Common cancellation mistakes and how to avoid them
Cancellation failures are preventable; most occur because users misidentify their billing source or assume in-app cancellation affects app store subscriptions.
Mistake 1: cancelling in the app instead of at the billing source
Many Reface users open the app, hunt for a settings menu, and attempt to cancel there. This action does nothing if Apple, Google, or a direct web account manages your subscription. The app cancellation option, if it exists, only affects subscriptions billed directly by Reface through your account. Always cancel at the platform that charged you.
Mistake 2: confusing one-time purchases with recurring subscriptions
Reface sells individual features as one-time in-app purchases (Face Swap Video at RM 21.90, for example). Cancelling your monthly Pro subscription will not reverse these one-time charges. If you purchased a one-time feature by accident, contact Apple, Google, or Reface within 14 days and request a refund specifically for that transaction.
Mistake 3: cancelling mid-cycle and expecting an immediate refund
Cancellation is effective at the end of your current billing period, not immediately. If you cancel on day 5 of a 30-day cycle, you will retain access until day 30, and you will not receive a prorated refund. Plan your cancellation accordingly if you want to avoid the final charge.
Mistake 4: not saving cancellation confirmations
Screenshot every cancellation confirmation screen and preserve all emails from Apple, Google, or Reface. If the company charges you after cancellation and you cannot prove you cancelled, disputing the charge becomes significantly harder. Yafee emphasizes that digital records are your only recourse if a billing error occurs.
What happens after your Reface subscription ends
Cancellation is not an instantaneous loss of access; your premium features remain active until your current billing period expires.
Timeline of access loss
On the date you cancel, Reface will not process a new renewal charge at the next scheduled billing date. You will retain all Pro features until that final billing date passes. On the day after your final billing date, your account automatically reverts to the free tier. Premium features become locked, ads reappear, and you lose access to HD exports and unlimited swaps.
Protecting your exports and data before the subscription ends
Download and save any edited videos, project files, or exported content before your cancellation date takes effect. Reface may delete your cloud storage or project library once your subscription expires. Export in the highest quality available while your Pro status is active, as free-tier exports will be watermarked and lower resolution once your subscription ends. If you have custom templates or favourite edits, save these outside the Reface platform immediately.
Reactivating your subscription later
If you later decide to resubscribe, you may do so at any time through the same platform (App Store, Google Play, or Reface direct account). Your cancellation does not delete your account; you simply lose premium access. Reactivating will restore your Pro features but will not refund charges incurred during your inactive period.
Pricing comparison and whether to keep or cancel
Evaluate whether your usage justifies the USD 4.99 monthly subscription before you finally commit to cancellation.
Cost-benefit analysis
| Scenario | Keep subscription | Cancel subscription |
|---|---|---|
| You use Reface 3+ times per week | Recommended - Pro unlimited swaps justify cost | Unnecessary - you derive value from premium access |
| You use Reface 1-2 times per month | Optional - free tier may suffice with minor restrictions | Recommended - insufficient usage to justify monthly charge |
| You export content professionally (client work) | Recommended - HD exports and no watermark essential | Not recommended - free-tier watermark unsuitable for professional use |
| You use free tier exclusively now | Not recommended - pay for nothing | Recommended - cancel immediately to stop charges |
| You bought a one-time feature by accident | N/A | Recommended for subscription - one-time charges are separate; address that refund independently |
When free is genuinely sufficient
Reface's free tier permits 5 to 10 daily face swaps depending on server load, exports with watermarks, and standard resolution output. If you create content casually and do not mind watermarked videos, the free tier eliminates recurring costs entirely. In this case, cancelling your Pro subscription is straightforward financial logic.
Summary: your cancellation checklist
Print or bookmark this checklist to ensure you cancel correctly and protect yourself against future charges.
Before you cancel
- Check your email for the original Reface, Apple, or Google purchase receipt to confirm your billing source
- Log in to your App Store, Google Play, or Reface account and note your current plan, renewal date, and price
- Take screenshots of the current subscription status
- Download and save any exported videos or project files you wish to keep
- Verify your account email address is current and monitored
During cancellation
- Navigate to the correct cancellation platform (not the app, but the billing source)
- Locate Reface in your active subscriptions list
- Select "Cancel Subscription" and follow all on-screen prompts
- Take a screenshot of the cancellation confirmation showing the date cancellation becomes effective
- Note any message indicating your next billing date or final charge date
After you cancel
- Wait 24 to 48 hours for the cancellation to register fully
- Return to your subscription settings and verify Reface is no longer listed as active
- Check your email for a cancellation confirmation receipt
- Save the confirmation email to a dedicated folder
- Monitor your next billing date; no charge should occur
- If a charge appears after cancellation, contact your billing platform immediately with your cancellation screenshot as proof
Contacting Reface if cancellation fails
If you cannot cancel through the standard app store route or if Reface continues charging after cancellation, contact the company directly.
Reface customer support channels in malaysia
Reface operates no published telephone line, physical office, or live chat for Malaysian users. The sole public support channel is email.
- Primary email: [email protected]
- Alternate email: [email protected]
- FAQ page: reface.app/faq/how-to-cancel-subscription/
Send your email titled "Subscription Cancellation Request" or "Dispute of Unauthorised Charge" and include the following information: your Reface account email address, your full name, your subscription plan (Pro), your original subscription date, your billing platform (Apple, Google, or direct), your transaction ID or order number, a screenshot of the cancellation confirmation you received, and a clear description of the problem (for example, "Cancelled on 15 November 2024 but charged RM 22.46 on 15 December 2024").
Expect a response within 7 to 14 business days. If Reface does not respond or refuses to refund an unauthorised charge, escalate to your payment provider (Apple, Google) or file a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism at mycc.org.my or telephone 1800-886-800.
Why yafee exists and how we help
Yafee.com is built on the principle that consumers should never struggle to understand their rights or execute a cancellation. Subscription confusion is a global problem; Malaysian users face the added complexity of currency conversion, multi-platform billing, and limited local support infrastructure. Yafee has helped thousands of consumers cancel unwanted subscriptions by translating the legal framework into simple, sequential steps tailored to their specific service and country.
When you use Yafee, you receive a guided cancellation procedure grounded in consumer law, clear evidence of your cancellation for future disputes, and confidence that you have terminated your subscription correctly. Yafee's research into Reface's Malaysian operations confirms that email is the company's only direct support channel, that no cooling-off refund is automatic, and that your Consumer Protection Act 1999 rights apply fully to digital subscriptions.
Your subscription to Reface is not permanent. You control when it ends. By following the steps outlined above, securing cancellation confirmations, and invoking your legal rights under Malaysian consumer protection law, you ensure that Reface charges you no further and that any disputed charges are recoverable. Yafee remains available to guide you through any service cancellation, and our mission is to return financial control to you.