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Frequently asked questions
Cancel Reface: The Right Way to Get Your Money Back
How to cancel Reface and recover your money: the australian consumer's guide
What Reface is and why you might want to cancel
Reface is an AI-powered face-swap and video editing application that enables you to create deepfake videos and face-swap content through a mobile interface. The service operates on a freemium model: you can access basic features at no cost, but premium functionality-including watermark removal, faster video processing, and ad-free experience-requires a paid subscription. You can purchase a one-time licence, commit to a monthly plan, select an annual subscription, or buy lifetime access. Your billing method and cost vary depending on whether you purchase through an app store or directly from Reface.
If you have enrolled in a paid plan and now wish to cancel, you are not alone. Thousands of Australian users report unexpected recurring charges, difficulty obtaining refunds, and confusion about locating active subscriptions. At Yafee, we understand that the Reface cancellation process can appear unclear and frustrating. This guide walks you through every procedural step, explains your consumer rights under Australian law, and shows you how to protect yourself if the company refuses your cancellation request.
Common reasons australians cancel Reface
You may cancel because you only needed the app for a single project and do not want ongoing monthly charges. Alternatively, you may have upgraded to premium, discovered the output quality does not justify the subscription cost, and decided to exit. Some users cancel because they did not realise a free trial would automatically convert to a paid plan after a set period. Others dispute unexpected charges that appeared without adequate notification. Whatever your reason, Yafee has helped thousands of consumers navigate this exact scenario and secure cancellations quickly.
Why cancellation timing matters
Reface's terms of service state that refunds are available only within two calendar days of your purchase date. Once that window closes, the company classifies all purchases as final and non-refundable, unless you have grounds under Australian Consumer Law. Cancellations take effect at the end of your current billing period, not immediately, so you will not receive a pro-rata refund for unused days. This timing element is critical: acting within the refund window protects your money.
Your consumer rights under australian law
Australian Consumer Law protects you when you purchase digital services, including subscriptions like Reface, and guarantees you have enforceable rights if the service fails to meet legal standards.
Australian consumer law guarantees for digital products
Under the Competition and Consumer Act 2010 (Cth), every service supplier must deliver services with due care and skill, within a reasonable timeframe, and at a reasonable price. If Reface fails to deliver the quality you were promised-for example, if face-swaps produce blurry or distorted output, or the app crashes repeatedly-you have the right to request a refund. The burden of proof rests on Reface to demonstrate the service was fit for purpose; you do not need to prove it was defective.
You also retain the right to cancel a subscription within a reasonable time if you change your mind, even if Reface's terms state otherwise. The Australian Competition and Consumer Commission (ACCC) considers 14 days a reasonable cancellation period for digital subscriptions, although the law does not impose a fixed deadline. If Reface declines your refund request within that 14-day window without a legitimate reason, you can escalate to your payment provider or lodge a formal complaint with the ACCC.
Your legal position
You have a legally enforceable right to cancel within 14 days and receive a refund if the service is faulty, misleading, or not as described. Reface's own terms cannot override this protection. If the company refuses, document the refusal in writing, gather screenshots of all correspondence, and contact the ACCC or your bank. Yafee recommends you initiate direct cancellation first, then escalate to enforcement bodies if necessary.
How to cancel your Reface subscription
Reface permits cancellation only through online channels; postal mail cancellation is not accepted, and you must use email or the company's online account portal to request cancellation.
Step 1: gather your account details
Before you contact Reface, collect the following information:
- The email address linked to your Reface account
- Your subscription type (monthly, annual, or lifetime)
- Your current billing period start and end dates
- Your payment method (credit card, in-app purchase, or other)
- Confirmation of your last payment amount and date
This documentation protects you if a dispute arises and serves as evidence if you need to escalate to your payment provider or the ACCC.
Step 2: send a cancellation email to Reface
Reface's Terms of Use specify that you must submit your cancellation request by email. Follow these instructions:
- Send an email to [email protected] with the subject line: "Cancellation Request - [Your Email Address]"
- Include your full name, registered email address, and account details
- State clearly: "I request cancellation of my subscription effective at the end of my current billing period"
- Specify whether you wish to cancel immediately or at the end of your billing cycle
- Request written confirmation of your cancellation from Reface
- Save a copy of your sent email for your records
Send this email from the address registered with Reface. Use a tone that is professional and factual; avoid emotional language. At Yafee, we recommend using plain, direct language so the company cannot misinterpret your intent.
Step 3: wait for confirmation from Reface
Reface should respond to your cancellation request within 2 to 5 business days. The company will send you written confirmation that includes:
- Your cancellation effective date (usually the end of your current billing period)
- Confirmation that no further charges will occur after that date
- A reference number or ticket ID for your cancellation request
If Reface does not respond within 5 business days, follow up with a second email and mark it as urgent. Keep copies of all correspondence.
Step 4: verify cancellation on your account
Once you receive confirmation, log into your Reface account and check:
- Your subscription status now shows "Cancelled" or "Pending cancellation"
- The cancellation date matches the date Reface provided
- Your payment method is no longer stored (or marked as inactive)
If your account still shows an active subscription after the confirmation date, contact Reface again immediately and reference your previous cancellation request.
Step 5: check your payment provider
Contact your bank or credit card provider and notify them of your cancellation. Ask them to:
- Confirm no recurring charges will be processed after your cancellation date
- Set up a payment alert for the cancellation date so you can monitor for rogue charges
- Provide a reference number for your notification
This step acts as a safety net if Reface fails to honour your cancellation request.
Refunds and what you can expect
Reface's refund policy is restrictive, but Australian Consumer Law provides you with protections that override the company's terms in specific circumstances.
Refunds within two days of purchase
Reface offers refunds only if you request one within two calendar days of your purchase. This window is extremely tight. To claim a refund within this period:
- Email [email protected] with your refund request
- Include your purchase confirmation number and the date of purchase
- Provide a brief reason (optional but recommended: "I wish to cancel within the cooling-off period")
- Request confirmation that your refund has been processed
- Monitor your bank account; refunds typically appear within 5 to 10 business days
Yafee emphasises that you must act within those two days or you lose this avenue entirely.
Refunds outside the two-day window under australian consumer law
If you request a refund after two days, Reface will likely refuse under its stated policy. However, you retain rights under Australian Consumer Law if any of the following apply:
- The service was faulty, defective, or did not function as advertised
- Reface misrepresented the features, quality, or capability of the service
- The service was not supplied with due care and skill
- You enrolled in the subscription without clear notice or consent (for example, a hidden auto-renewal from a trial)
If any of these circumstances exist, you can escalate your refund request to the ACCC or your payment provider. Your bank or credit card issuer can often recover the money on your behalf through a chargeback dispute.
What happens after cancellation
Once your cancellation takes effect at the end of your billing period, you will lose access to premium features. You retain access to Reface's free tier if you wish to continue using basic features. Your account data may be deleted according to Reface's data retention policy; check the Privacy Policy if you need to export or preserve your content before the cancellation date.
Common mistakes to avoid when cancelling
You are in control of this process, and most cancellation failures occur due to avoidable errors. The good news is that knowing these pitfalls in advance will protect you.
Mistake 1: failing to act within the 14-day consumer law window
The longer you wait after purchase, the weaker your position becomes under Australian Consumer Law. If you are unhappy, contact Reface within 14 days. At Yafee, we have seen users lose their right to a refund simply because they delayed their request by a few days. Act immediately if you want maximum protection.
Mistake 2: not keeping written proof of your cancellation request
If you only cancel via the app or through an in-app menu, you have no proof that Reface received your request. Always use email ([email protected]) so you have a timestamped record. Take screenshots of your email confirmation and Reface's response. Without documentation, you cannot escalate to the ACCC or your bank.
Mistake 3: assuming cancellation means an automatic refund
Cancellation and refunds are not the same. When you cancel, recurring charges stop, but you do not automatically receive money back for the current billing period. You must specifically request a refund if you are entitled to one. Read Reface's response carefully to confirm whether a refund is being issued.
Mistake 4: deleting the cancellation confirmation email
Keep every email from Reface indefinitely. If a rogue charge appears after cancellation, you will need the confirmation email to dispute it with your bank. Yafee recommends creating a folder on your computer or cloud storage for all subscription-related correspondence.
Mistake 5: ignoring charges after cancellation
If a charge appears after your confirmed cancellation date, contact your bank immediately and lodge a dispute. Do not assume it was a mistake that will correct itself. The ACCC and consumer law require you to act promptly. Your payment provider has strict deadlines for disputes, so do not delay.
Pricing and subscription options
Understanding Reface's pricing structure helps you identify whether you are on the plan that suits your needs and calculate your potential refund.
| Subscription type | Cost (AUD) | Billing cycle | Cancellation flexibility |
|---|---|---|---|
| Free tier | $0 | Ongoing | No cancellation needed |
| Monthly premium | $9.99 | 30 days | Cancel anytime at end of period |
| Annual premium | $79.99 | 365 days | Cancel anytime; no pro-rata refund |
| Lifetime access | $249.99 | One-time purchase | Refundable within 2 days only |
| In-app purchase (via store) | Varies by platform | Platform-dependent | Subject to app store policies |
Annual and lifetime subscriptions represent a significant commitment. If you purchase these options, exercise extra care to ensure the service meets your needs before the two-day refund window closes.
What to do if Reface refuses your cancellation
If Reface ignores your cancellation request, does not respond within a reasonable timeframe, or explicitly refuses to cancel, you have escalation options grounded in Australian law.
Step 1: escalate to your payment provider
If Reface refuses to cancel or respond to your email, contact your bank or credit card provider and explain the situation. Provide them with:
- Copies of all emails sent to Reface
- Copies of the responses (or proof of non-response)
- Your payment confirmation and billing history
- Your cancellation request and the date you sent it
Your payment provider can lodge a dispute or chargeback claim on your behalf. This is a powerful tool: many companies honour cancellation requests once a payment dispute is initiated.
Step 2: lodge a complaint with the ACCC
If your payment provider cannot help, or if you believe Reface has breached Australian Consumer Law, lodge a formal complaint with the Australian Competition and Consumer Commission. Contact:
- Website: accc.gov.au
- Phone: 1300 302 502 (9:00 AM to 5:00 PM Australian Eastern Time, Monday to Friday)
- Address: Australian Competition and Consumer Commission, 23 Marcus Clarke Street, Canberra ACT 2601
The ACCC can investigate whether Reface is engaging in misleading or deceptive conduct, and can take enforcement action if the company is breaching consumer law. Yafee recommends you gather all documentation before contacting the ACCC, as this significantly strengthens your case.
Step 3: consider small claims proceedings
If the refund amount is substantial and neither your bank nor the ACCC has resolved the issue, you may pursue a claim in your state or territory's small claims tribunal or district court. Most states allow claims up to AUD 10,000 without legal representation. Yafee does not provide legal advice, but your local legal aid service can advise whether this option is appropriate for your situation.
After your cancellation: what happens next
Cancellation does not end immediately; you remain entitled to access premium features until the end of your billing period. Plan your transition accordingly.
Timing of access loss
After you cancel, Reface continues to provide you with premium access until your current billing period expires. If you cancel on day 5 of a 30-day cycle, you retain full access for the remaining 25 days. Export or download any content you want to keep before the cancellation date, as Reface may delete your data after access ends.
Refund tracking
If a refund is due, monitor your bank account for the credit. Refunds from Reface typically appear within 5 to 10 business days of approval. If the refund does not arrive within 14 days, contact your bank and Reface again. Request written confirmation of the refund processing date and any reference number.
Dealing with unexpected charges
If a charge appears after your confirmed cancellation date, act immediately. Contact your payment provider within 24 hours and lodge a dispute. Provide the ACCC or your bank with your cancellation confirmation email and the unexplained charge. Do not wait; payment provider dispute deadlines are strict and vary by institution.
How to avoid future subscription problems
Once you have cancelled Reface, protect yourself from similar issues with other digital services.
Monitor your bank statements
Review your credit card and bank statements monthly. Look for recurring charges from services you no longer use. Set up payment alerts for subscriptions you do maintain so you can catch unexpected price increases or unwanted charges immediately.
Use strong, unique passwords
Create a separate, complex password for each online service. This prevents a breach of one account from compromising others. Consider using a password manager to track your subscriptions and login details securely.
Document everything in writing
For every subscription you maintain, save written confirmation of the billing terms, price, and renewal date. When you cancel, keep the cancellation confirmation email. This documentation protects you if a dispute arises. Yafee recommends creating a simple spreadsheet of all your active subscriptions, renewal dates, and cancellation contact information.
Know your rights under australian consumer law
Remember that Australian Consumer Law grants you protections that go beyond a company's own terms. You can always cancel within 14 days and request a refund if the service is faulty or not as described. No company can override this right, regardless of what their terms state.
Checklist for your Reface cancellation
Use this checklist to ensure you complete every step of the cancellation process:
| Task | Status | Date completed |
|---|---|---|
| Gather account details (email, subscription type, payment method) | Pending | |
| Send cancellation email to [email protected] | Pending | |
| Receive written confirmation from Reface | Pending | |
| Verify cancellation on your account | Pending | |
| Notify your payment provider of cancellation | Pending | |
| Monitor bank account for any post-cancellation charges | Pending |
Why yafee helps you cancel faster
Cancelling a subscription should not be complicated or stressful. Reface's email-only cancellation policy and restrictive refund terms are designed to discourage users from leaving. Yafee has helped thousands of consumers navigate this exact situation, understand their rights under Australian Consumer Law, and recover their money when companies refuse to honour valid cancellation requests.
Our guides translate legal frameworks into clear, actionable steps. We ground every recommendation in statutory law-whether the Competition and Consumer Act 2010 (Cth), state-based consumer legislation, or the ACCC's published guidance. We name the enforcement bodies you can contact if a company refuses to comply, and we provide you with the documentation and language you need to escalate your dispute successfully.
At Yafee, we believe you should know your rights and feel confident exercising them. Contact [email protected] to cancel your subscription today. If Reface refuses, escalate to the ACCC on 1300 302 502 or visit accc.gov.au. Yafee has helped thousands of Australian consumers cancel their digital subscriptions and recover refunds they were legally entitled to receive.