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Frequently asked questions
Cancel Reface: The Right Way to Stop Charges
How to cancel Reface and stop surprise AI face-swap charges in the philippines
What Reface is and why filipinos are canceling
Reface is an AI-powered face-swap application that allows you to insert your face into GIFs, videos, and photographs using artificial intelligence technology. NeoCortext, Inc., a Delaware-incorporated company, operates the service, and you can download it from the Philippine App Store or Google Play Store. The concept is entertaining on the surface, but the subscription experience has frustrated thousands of Filipino users who pay through GCash, Maya, or local credit cards.
The real problem is not the technology itself-it is the automatic billing cycle that ensnares unsuspecting users. Reface charges you repeatedly, and many subscribers report that charges persisted long after they believed they had canceled. Support responses move slowly, cancellation instructions remain opaque, and the terms of service fail to outline a transparent exit process. Yafee exists to decode exactly how to cancel before another unexpected charge hits your account.
How Reface pricing works in the philippines
Reface operates on a subscription basis with two primary tiers available in Philippine app marketplaces. The weekly subscription costs approximately ₱282 (around $4.99 USD), while the annual plan costs approximately ₱2,824 (around $49.99 USD). Both tiers unlock premium features including AI Avatars, AI Photos, and additional AI-generated content. Your actual prices may shift slightly based on current exchange rates, regional discounts, and applicable taxes, so treat these figures as practical reference points.
The difficulty surfaces after you subscribe. Many users fail to recognize that Reface has enrolled them in auto-renewal until the charge materializes on their next billing date. Free trials (where offered) expire without prominent warnings, and the application often lacks a clearly visible cancellation button in settings. This deliberate obscurity is precisely why Yafee guides you through the cancellation procedure step by step, ensuring you do not forfeit money to undisclosed charges.
Common reasons filipinos cancel Reface
Users cancel Reface for several consistent reasons. First, the novelty fades quickly-face-swap videos entertain for a week or two, then users abandon the app. Second, auto-renewal catches them off guard: they activated a free trial, forgot about it, and suddenly their GCash account drops ₱282 without authorization. Third, customer support proves unreliable, leaving you suspended in uncertainty while your balance diminishes.
Fourth, many users discover that free competitors (such as Snapchat filters or TikTok effects) deliver identical results without cost. Fifth, some people refuse to grant recurring payment access to a US-based corporation for an app they use infrequently. Whatever your motivation, Yafee helps you cancel cleanly and shields you from future billing.
Your consumer rights under philippine law
Even though Reface operates from the United States, you remain protected by the Consumer Act of the Philippines (Republic Act No. 7394) when you subscribe within the Philippines. This legislation grants you the right to accurate billing disclosures, the right to cancel without unnecessary friction, and the right to fair refund handling if the service fails to meet reasonable standards.
What the consumer act of the philippines says about subscriptions
Under Republic Act No. 7394, Reface must provide you with clear, truthful information about your subscription terms, pricing, auto-renewal mechanics, and cancellation procedure before you are charged. If Reface continues billing you after you cancel, that constitutes unauthorized charges-a direct consumer protection violation. You retain the right to demand a refund if the company breaches these obligations.
In practical terms, preserve screenshots of every charge, every cancellation attempt, and every support correspondence. If Reface refuses to honor your cancellation request or continues billing after you cancel, file a complaint with the Department of Trade and Industry (DTI), which enforces Republic Act No. 7394 and investigates unauthorized billing across the Philippines. The DTI has authority to mandate refunds and impose penalties on service providers who ignore consumer protection law.
Your legal position
You have the right to cancel your Reface subscription without penalty or hidden fees. The moment you submit a cancellation request through the official channel (typically [email protected]), Reface must cease charges at the end of your current billing cycle or immediately, depending on applicable terms. If Reface charges you after cancellation, you may file a complaint with the DTI and demand reimbursement. Yafee supports this process by helping you document everything and understand your legal standing under Philippine law.
How to cancel Reface on iOS and android
Cancellation methods differ depending on your device and whether you subscribed through the app store or directly through Reface's website.
Cancel through apple app store (iOS)
If you subscribed to Reface on an iPhone or iPad, you must cancel through Apple's subscription management system, not through the Reface app itself.
- Open the Settings app on your iOS device.
- Tap your name at the top of the screen.
- Select Subscription.
- Find Reface in your active subscriptions list.
- Tap the Reface entry.
- Select Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm; tap Confirm Cancellation.
- You will receive an immediate on-screen confirmation and an email from Apple.
- Verify cancellation by returning to Settings > [Your Name] > Subscription.
- Reface should no longer appear, or should display "Expired" status.
Cancel through google play store (Android)
Android users must cancel through Google Play's subscription portal, not within the Reface app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the upper right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Locate and tap Reface from your list of active subscriptions.
- Select Cancel Subscription.
- Google will display a reason menu; select your reason.
- Confirm your cancellation by tapping Cancel Subscription again.
- Check your Gmail inbox for a cancellation confirmation email from Google Play.
- This confirms your subscription has ended.
Cancel by contacting Reface directly
If you subscribed through Reface's website (rather than the app store), or if app store cancellation fails, contact Reface's support team directly.
- Send an email to [email protected] with the subject line: "Subscription Cancellation Request."
- Include your full name, email address associated with your Reface account, and the phone number or payment method on file.
- State clearly: "I request immediate cancellation of my Reface subscription effective immediately."
- Reface support should respond within 5 to 7 business days.
- If they do not respond, or if they refuse your request, Yafee advises escalating to the Department of Trade and Industry.
- Keep a copy of your email and any response.
- This documentation protects you if a charge appears after cancellation.
- Monitor your next billing date to confirm no charge posts.
- If a charge appears after you cancel, screenshot it and report it to your payment provider (GCash, Maya, or your card issuer) as an unauthorized transaction.
Pricing breakdown and subscription tiers
Understanding Reface's pricing structure helps you decide whether cancellation makes financial sense.
| Subscription tier | Cost (PHP) | Cost (USD) | Billing cycle | Key features |
|---|---|---|---|---|
| Weekly plan | ₱282 | $4.99 | Every 7 days | AI Avatars, AI Photos, premium effects |
| Annual plan (best value) | ₱2,824 | $49.99 | Every 365 days | All premium features, lowest per-month cost |
| Free tier | ₱0 | Free | None (one-time download) | Limited face-swaps, watermarked videos, ads |
| Free trial (if offered) | ₱0 (temporary) | Free (temporary) | Typically 3 to 7 days | Full premium access, then auto-converts to weekly plan |
The free trial is where most billing problems originate. Reface automatically enrolls you in the weekly plan (₱282 per week) once the trial window closes. If you forget to cancel before the conversion date, ₱282 will charge to your payment method every seven days indefinitely-totaling ₱14,664 per year if you never cancel. Yafee emphasizes: if you activate a free trial, set a phone reminder to cancel three days before the trial ends.
What happens after you cancel
Cancellation triggers a clear sequence of events that you should monitor closely.
Immediately after cancellation
Once you submit your cancellation request (whether through the app store or direct email to [email protected]), your subscription enters a "terminated" state. You retain access to premium features until the end of your current billing cycle or until Reface removes your access, whichever comes first. You will receive a cancellation confirmation-either from Apple, Google Play, or Reface directly-within 24 to 48 hours.
On your next scheduled billing date
No charge should post if your cancellation processed correctly. Monitor your GCash, Maya, or credit card statement closely on your next billing date. If a charge appears, it is unauthorized, and you must act immediately. Screenshot the charge and report it to your payment provider within 24 hours as a fraudulent or duplicate transaction. Your card issuer or digital wallet provider can reverse the charge.
Refund eligibility
Under Philippine consumer law, you may request a refund if Reface charged you after you canceled or if you can demonstrate that you did not actively use the service during the billing period. Reface's terms typically restrict refunds to charges made within 30 days of cancellation. To request a refund, email [email protected] with the subject line "Refund Request" and include your original charge date, the transaction ID, and a brief explanation. Yafee recommends attaching screenshots of your cancellation confirmation and any unauthorized post-cancellation charges. Reface typically responds to refund requests within 7 to 10 business days; the Department of Trade and Industry can enforce the refund if Reface refuses without valid justification.
Common mistakes to avoid when canceling
Cancellation is straightforward if you follow the correct process, but one misstep can trap you in unexpected charges. Here are the pitfalls Yafee sees most often.
Mistake one: canceling only within the app
Many users delete the Reface app or open its settings menu searching for a "Cancel Subscription" button. This button does not exist inside the Reface app itself. Deleting the app does not cancel your subscription-Reface continues charging your payment method. You must cancel through Apple App Store, Google Play Store, or by emailing [email protected]. Failing to use the official channel leaves your subscription active and billing indefinitely.
Mistake two: assuming a free trial cancels automatically
Free trials do not auto-cancel. If you activate a seven-day trial and do nothing, Reface automatically enrolls you in the weekly plan and charges ₱282 on day eight. Set a calendar reminder for day six, then cancel through the app store or direct email before the conversion occurs. One forgotten reminder costs you ₱282 that week and another ₱282 the following week.
Mistake three: not documenting your cancellation
If Reface charges you after cancellation, you must prove you cancelled. Screenshot your cancellation confirmation from Apple, Google Play, or Reface's email response. Without proof, your payment provider cannot reverse the charge. Yafee advises saving these screenshots to cloud storage (Google Drive or OneDrive) so they survive a phone reset or replacement.
Mistake four: ignoring post-cancellation charges
Some users notice an unauthorized charge weeks after cancellation but assume it is their own error and ignore it. Unauthorized charges compound. If Reface charges you ₱282 per week for four weeks after you cancel, that is ₱1,128 in fraudulent charges. Report each charge immediately to your payment provider. The sooner you report it, the sooner your provider can reverse it and investigate Reface's billing practices.
How to dispute unauthorized charges with your payment provider
If a charge appears after cancellation, your payment provider-not Reface-controls the refund process.
For GCash users
- Open the GCash app and navigate to Transaction History.
- Locate the unauthorized Reface charge.
- Tap the transaction and select Report as Fraud or Dispute.
- Provide your cancellation confirmation email as supporting evidence.
- Describe the issue clearly: "I cancelled my subscription on [date], but Reface charged my account on [date] anyway."
- Submit your dispute.
- GCash's fraud team reviews your claim within 24 to 48 hours.
- If approved, your money returns to your GCash wallet as a credit.
For maya users
- Open the Maya app and select the charge in your transaction list.
- Tap "Report a problem."
- Select "Unauthorized charge" and provide your cancellation proof.
- Maya's support team processes disputes within 3 to 5 business days.
- Once approved, the funds are credited back to your Maya account or linked bank account.
- Ask Maya for a formal dispute resolution letter for your records.
For credit card users
- Contact your bank's customer service hotline or log into your online banking portal.
- Locate the unauthorized Reface charge.
- Request a chargeback for the fraudulent or duplicate transaction.
- Provide your cancellation confirmation as evidence.
- Banks typically resolve chargebacks within 10 to 30 days.
- Your bank will credit the disputed amount back to your account once the chargeback is approved.
- Keep the chargeback case number for your records.
Escalation to the department of trade and industry
If Reface refuses to cancel your subscription or continues charging you after cancellation, escalate your complaint to the Department of Trade and Industry (DTI), the federal consumer protection authority in the Philippines.
Filing a DTI complaint
You may file a complaint online at the DTI's website (dti.gov.ph) or in person at your nearest DTI regional office. Provide your full name, contact information, a detailed account of the billing issue, screenshots of charges and cancellation attempts, copies of emails to Reface support, and copies of transaction records from your payment provider. The DTI will formally notify Reface and require a response within 15 days. If Reface fails to resolve the matter or provide justification, the DTI can issue a corrective action order mandating a refund and imposing penalties under Republic Act No. 7394.
Small claims or arbitration
If the DTI process stalls or the disputed amount exceeds DTI jurisdiction limits, you may file a small claims action in the Metropolitan Trial Court (for amounts under ₱400,000) or request arbitration through Reface's dispute resolution mechanism listed in the terms of service. Yafee advises that pursuing formal legal action is a last resort, but your right to do so remains available if Reface ignores consumer protection law.
Checklist for safe cancellation
Use this step-by-step checklist to ensure your cancellation processes correctly and you avoid future charges.
| Action | Status |
|---|---|
| Identify your subscription source (Apple, Google Play, or direct website) | [ ] Complete |
| Locate your current billing date in your payment provider or email receipts | [ ] Complete |
| Cancel through the correct channel (app store or [email protected]) | [ ] Complete |
| Screenshot your cancellation confirmation immediately | [ ] Complete |
| Save screenshots to cloud storage (Google Drive, OneDrive, or email yourself) | [ ] Complete |
| Set a phone reminder for your next billing date to verify no charge posts | [ ] Complete |
Why yafee helps thousands of consumers cancel subscriptions safely
Reface's subscription cancellation process is deliberately opaque, but your rights under Philippine law are crystal clear. The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unauthorized charges, hidden auto-renewal, and deceptive billing practices. Yafee translates that legal framework into actionable steps: which button to press, what email to send, and how to prove your cancellation if disputes arise.
By following this guide, you will cancel your Reface subscription without confusion, protect yourself from post-cancellation charges, and understand exactly how to escalate to the Department of Trade and Industry if Reface refuses to honor your request. Yafee has helped thousands of consumers across the Philippines cancel unwanted subscriptions and recover unauthorized charges. Whether you subscribed through iOS, Android, or Reface's website, you now have the legal knowledge and practical procedure to exit cleanly and permanently.
Cancellation is your right, not a privilege. Act today: cancel through your app store or email [email protected] immediately. Keep your confirmation, monitor your next billing date, and report any unauthorized charge to your payment provider within 24 hours. Yafee stands with you through every step-because no company should profit from subscriptions you actively canceled.
Contact information and resources
Below are the essential contacts and resources you need to complete your cancellation and address billing disputes.
Reface support and cancellation
Primary cancellation email: [email protected]
What to include in your cancellation email: Your full name, email address on your Reface account, the phone number or payment method on file, and a clear statement: "I request immediate cancellation of my Reface subscription effective immediately."
Expected response time: 5 to 7 business days. If you do not receive a response within 7 days, escalate to the DTI.
Department of trade and industry (DTI)
Online complaint portal: dti.gov.ph (Complaint Assistance and Mediation Service)
Hotline: (02) 8734-4700 to (4708
In-person: Visit your nearest DTI regional office. Locate it at dti.gov.ph/regional-offices.
What to submit: Copies of all charges, cancellation attempts, support emails, and transaction records. The DTI will investigate at no cost to you.
Your payment provider's dispute process
GCash: Open the app, tap Transaction History, select the charge, and tap "Report as Fraud."
Maya: Open the app, select the transaction, tap "Report a problem," and select "Unauthorized charge."
Credit card: Contact your bank's customer service hotline or log into your online banking portal to request a chargeback.
Yafee remains committed to arming you with the information and procedural clarity to cancel Reface confidently. Your subscription, your rules.