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Frequently asked questions
Cancel Reface: The Right Way to Stop Charges
How to cancel Reface and stop recurring charges in 2026
Why you might want to cancel Reface
Reface is an AI-powered mobile application that enables you to create face swaps, generate digital avatars, and apply photo and video transformations directly on your smartphone. Owned and operated by NeoCortext, Inc., Reface operates on both iOS and Android platforms through the Apple App Store and Google Play Store. The service uses a negative-option billing model, meaning your subscription renews automatically every week, month, or year unless you take action to cancel it.
Many subscribers discover unexpected recurring charges after free trial periods expire, find that promotional rates convert to full prices without clear notification, or simply stop using the premium creative features the service provides. If you are considering cancellation, Yafee has prepared this comprehensive guide to help you understand your rights, navigate the cancellation process, and recover any charges you may dispute under federal consumer law.
Common reasons subscribers cancel
Users cancel Reface for several documented reasons. You may no longer use the creative tools regularly, promotional pricing may have ended and revealed a higher base rate, or you may have discovered competing services with better value. Some subscribers report that they were charged during a free trial period when they believed the trial would not result in a charge. Others cancel because they forget they have the subscription active and prefer to avoid continuous billing.
What happens to your Reface account after cancellation
When you cancel your subscription, your premium access terminates at the end of your current billing cycle. You lose access to advanced filters, face-swap features, and avatar-generation libraries, but your account itself remains on file. If you decide to resubscribe in the future, you can reactive your account through the same app store at any time without losing your previous settings or preferences.
Understanding Reface pricing and subscription plans
Reface offers multiple subscription tiers designed for different usage patterns and budgets, with pricing that varies by region, platform, and promotional availability.
| Plan type | Typical US price | Billing cycle | Best for |
|---|---|---|---|
| Weekly subscription | $2.49 to $6.99 | 7 days (auto-renews) | Short-term testing |
| Monthly subscription | $12.99 | 30 days (auto-renews) | Most popular recurring option |
| Annual subscription | $24.99 to $39.99 | 365 days (auto-renews) | Best long-term value |
| One-time in-app purchases | $4.99 to $39.99 | No renewal | Feature bundles or single tools |
| Free tier | $0 | Ongoing | Basic features, no cancellation required |
Prices fluctuate based on current promotions and your device platform. Always verify the exact charge before confirming any purchase. Yafee recommends taking a screenshot of your subscription confirmation and the charged amount before you cancel, as this documentation becomes essential if you later file a dispute with your payment processor or the Federal Trade Commission.
Your consumer rights under federal law
The Telephone Consumer Protection Act (TCPA) and the Restore Online Shoppers Confidence Act (ROSCA) establish your baseline rights when dealing with recurring charges and negative-option billing.
What federal law guarantees you
ROSCA requires that Reface obtain your affirmative, informed consent before charging you for the first time. The company must clearly disclose all material terms of the subscription, including the total cost, cancellation procedures, and how often you will be charged. Furthermore, Reface must provide you with a simple, easy-to-use cancellation mechanism that mirrors the method you used to subscribe. If you subscribed through an app store, you have the right to cancel through that same app store or by direct contact with the company. The Federal Trade Commission enforces ROSCA and investigates complaints against vendors who fail to honor these requirements.
In accordance with ROSCA, Reface must honor your cancellation request within a specified timeframe, typically within 30 days of receipt. Consequently, if the company continues to charge you after you have submitted a valid cancellation request, you have grounds to dispute the charge with your bank, credit card issuer, or payment processor.
Your legal position on refunds
Reface states in its Terms of Use that refunds are available only within two calendar days of purchase. This means if you subscribed today and request a refund within 48 hours, you may be eligible for a full refund of that charge. After the two-day window closes, refunds are generally not available, except in circumstances where the charge was unauthorized or fraudulent. However, this policy does not override your right to cancel future recurring charges. If you no longer wish to be charged, you can cancel the subscription even if you are not entitled to a refund of the most recent charge.
Nevertheless, if Reface continues charging you after you have submitted a cancellation request through proper channels, you retain the right to dispute the charge with your payment provider. Your bank or credit card company can investigate whether the charge was authorized and work toward recovery on your behalf.
How to cancel Reface on iOS devices
Canceling Reface on an iPhone or iPad requires you to manage your subscription through Apple ID settings rather than within the Reface app itself.
Step 1: access your apple ID settings
- Open the Settings app on your iOS device.
- Look for the gray gear icon on your home screen.
- Tap your name or Apple ID at the very top of the Settings menu.
- This opens your Apple account dashboard.
Step 2: navigate to subscriptions
- Select Subscriptions from the menu that appears.
- You will see a list of all active and expired subscriptions tied to your Apple ID.
- Locate Reface in the list.
- Tap on it to view your subscription details, including renewal date and billing amount.
Step 3: cancel the subscription
- Tap the Cancel Subscription button.
- Apple will present you with a confirmation screen that outlines your remaining access period.
- Confirm your cancellation by tapping Cancel Subscription again when prompted.
- Your subscription will end at the conclusion of your current billing cycle; Apple will not refund prorated charges.
Step 4: verify cancellation
- Return to your Subscriptions list and confirm that Reface no longer appears as an active subscription.
- It may take up to 24 hours for the change to register fully in Apple's system.
- Take a screenshot showing that Reface is no longer listed among your active subscriptions.
- This screenshot serves as proof of cancellation if you later need to dispute a charge.
How to cancel Reface on android devices
Canceling Reface on an Android phone or tablet requires access to your Google Play Store account and subscription management settings.
Step 1: open google play store
- Launch the Google Play Store app on your Android device.
- Look for the multicolored shopping bag icon.
- Tap your profile icon in the top right corner of the screen.
- A dropdown menu will appear.
Step 2: access subscription settings
- Select Manage subscriptions from the menu.
- You will see a list of all subscriptions associated with your Google account.
- Find and tap Reface in the subscription list.
- This shows you the subscription status, renewal date, and billing details.
Step 3: cancel the subscription
- Tap Cancel subscription on the Reface subscription details page.
- Google Play will ask you to confirm and may offer you retention options.
- Confirm your cancellation.
- Your access to premium features ends at the end of your current billing period.
Step 4: verify cancellation
- Return to your Manage subscriptions page and confirm that Reface is no longer listed.
- It may show as "Canceled" for a short period before disappearing entirely.
- Photograph your screen to document that Reface is no longer an active subscription.
- Keep this image for your records.
How to cancel Reface by contacting the company directly
If you encounter difficulty canceling through your app store, or if you prefer written confirmation of your cancellation request, you can contact NeoCortext, Inc. directly by email or postal mail.
Email cancellation request
- Compose an email to [email protected].
- Use a subject line such as "Subscription Cancellation Request" to ensure the message is routed to the correct team.
- Include the following information in your message:
- Your full name as it appears on your account.
- The email address associated with your Reface subscription.
- Your App Store ID or Google Play Store account email.
- The date you wish the cancellation to take effect (or immediately, if applicable).
- Your request to receive written confirmation of the cancellation.
- Send the email and retain a copy for your records.
- NeoCortext, Inc. should respond within 10 business days to confirm the cancellation.
Postal mail cancellation request
- Write a formal cancellation letter addressed to NeoCortext, Inc.
- Include the same information listed in the email method above.
- Send your letter via certified mail with return receipt to:
- NeoCortext, Inc., 651 N. Broad Street, Suite 201, Middletown, Delaware 19709, United States.
- Retain your certified mail receipt and return receipt as proof of delivery.
- This documentation becomes invaluable if you later need to escalate a complaint to the Federal Trade Commission.
Timeline for cancellation to take effect
Understanding when your cancellation becomes effective is crucial to avoid unexpected charges. When you cancel through your app store, your subscription access terminates at the end of your current billing cycle. You will not receive a prorated refund for the unused portion of the current period. If you cancel on the first day of a 30-day monthly cycle, you retain full access until day 30, at which point your premium features end automatically. No further charges will occur after that date.
If you contact Reface directly by email or postal mail, the company must honor your cancellation request within 30 days of receipt. Yafee advises that you follow up with a second email or phone call if you do not receive written confirmation within 10 business days, as this ensures the company has received and processed your request.
How to dispute unauthorized or recurring charges
If Reface continues to charge you after you submitted a valid cancellation request, you have the right to dispute the charge with your payment provider.
Step 1: document all evidence
- Gather screenshots showing:
- Your subscription cancellation confirmation from your app store.
- The billing charges that occurred after your cancellation date.
- Any emails you sent to Reface requesting cancellation.
- Proof of delivery if you sent a certified letter.
- Compile a timeline showing when you requested cancellation and when subsequent charges appeared.
- This chronology strengthens your dispute claim.
Step 2: contact your payment provider
- Call the customer service number on the back of your credit card or bank statement.
- Request to speak with the disputes or chargeback department.
- Inform the representative that Reface is continuing to charge you despite your cancellation request.
- Provide all documentation you gathered in Step 1.
- Request a chargeback or dispute investigation for all charges that occurred after your cancellation date.
- Your bank can investigate and typically recover funds within 30 to 90 days.
Step 3: file a complaint with the federal trade commission
- Visit reportfraud.ftc.gov and file a formal complaint detailing your case.
- Include all evidence of your cancellation attempt and the unauthorized charges.
- Report the complaint to your state's Attorney General office as well.
- Many states have consumer protection divisions that investigate billing violations.
Common mistakes to avoid when canceling
Canceling a subscription should be straightforward, but several mistakes can delay or complicate the process. Take your time and follow each step carefully to protect yourself.
Mistake 1: deleting the app instead of canceling the subscription
Simply removing the Reface app from your device does not cancel your subscription. Your recurring charges continue because your app store subscription remains active. You must explicitly cancel the subscription through your Apple ID or Google Play Store account, even if you no longer use the app.
Mistake 2: failing to document your cancellation
Many users cancel successfully but fail to take screenshots or retain confirmation emails. If a dispute arises later, you need proof that you requested cancellation. Capture an image of your subscription list showing that Reface is no longer listed, or save any confirmation email the company sends you.
Mistake 3: canceling during a promotional period without understanding your obligations
If you subscribed during a promotional trial period, review the terms carefully. Some trials automatically convert to paid subscriptions on a specific date. If you wish to avoid the conversion, cancel before that date expires. Yafee recommends setting a phone reminder the day before your trial ends if you are uncertain about when the free period concludes.
Mistake 4: assuming a refund will be automatic
Reface's two-day refund policy applies only to charges made within the past two calendar days. Charges older than that are generally non-refundable through Reface itself. However, you can still dispute older charges through your payment provider if you believe you did not authorize the subscription in the first place.
What to expect after cancellation
Cancellation is usually immediate from an administrative standpoint, but your access to premium features continues until your billing cycle ends. After that final billing date, you retain a free tier account with basic features, but you can no longer create advanced face swaps, access premium avatars, or use ad-free browsing. Your account settings, preferences, and any saved creations remain on file, allowing you to reactivate your subscription later without losing your history.
If you notice that charges continue after your billing cycle ends, contact your payment provider immediately, as this indicates Reface failed to honor your cancellation request. Document all post-cancellation charges and file a dispute within 60 days, as this is the federal deadline for most credit card disputes.
Reface cancellation summary and checklist
| Action | Timeline | Responsibility |
|---|---|---|
| Cancel through app store (iOS or Android) | Immediate; access ends at end of billing cycle | You |
| Email Reface at [email protected] for confirmation | Request response within 10 business days | You + Reface |
| Request refund within 2 days of purchase | Within 48 hours of the charge date | You |
| Dispute charge with payment provider if necessary | Within 60 days of the charge | You + Your bank |
| File complaint with FTC if charges continue | As soon as unauthorized charges appear | You |
Before you cancel, confirm the date your billing cycle renews. Take a screenshot of that date so you know when your access officially ends and when to verify that charges have stopped. After cancellation, monitor your bank or credit card statement for the next two billing cycles to ensure no additional charges appear. If you spot an unexpected charge, contact your payment provider immediately.
Reface contact information and company address
If you need to reach NeoCortext, Inc. directly for any reason related to your subscription or cancellation, use the following contact details:
Email: [email protected]
Mailing address: NeoCortext, Inc., 651 N. Broad Street, Suite 201, Middletown, Delaware 19709, United States
Allow 10 business days for a response to emails and 15 business days for postal mail. If you do not receive a response within these timeframes, follow up with a second communication and document the date you sent it. This persistence, combined with the documentation Yafee has outlined in this guide, strengthens your position if you need to escalate the matter to a regulator or payment processor.
Final thoughts on canceling Reface with confidence
Reface is a powerful creative tool, but it is not right for every user or every budget. Whether you are canceling due to cost, disuse, or dissatisfaction, you have clear rights under federal law and straightforward methods to end your subscription. The Restore Online Shoppers Confidence Act requires Reface to honor your cancellation request promptly, and your payment provider stands ready to assist you if the company fails to do so.
Yafee has walked thousands of consumers through subscription cancellations across dozens of platforms, and we know that clear guidance and documented steps make the process painless. Follow the procedures outlined in this guide: cancel through your app store or email, document your confirmation, monitor your billing statement, and escalate to your payment provider or the Federal Trade Commission if unauthorized charges persist. Yafee is committed to empowering you with the knowledge and tools you need to take control of your subscriptions and your finances.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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