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Frequently asked questions
Cancel Reface: The Right Way
How to cancel Reface and reclaim control of your subscription
What Reface is and why you might want to leave
Reface is an AI-powered mobile and web application that enables you to create face-swap and face-morphing effects in photos and videos. The platform combines free features with paid options: one-time purchase packs for animation and morphing tools, alongside recurring subscriptions at weekly, monthly, or annual rates.
If you signed up to experiment and discovered the app wasn't suitable for your needs, or if the subscription cost no longer reflects your usage, cancelling is straightforward once you understand the process. Yafee walks you through every step, whether you subscribed via iOS, Android, or the web.
When you should cancel Reface
You might cancel because you've completed the content creation you intended, you prefer another face-swap tool, or the recurring charge no longer justifies your engagement. Act quickly: Reface specifies refunds only within two calendar days of purchase. After that window closes, your money remains with the company under their stated terms.
Why yafee helps you cancel confidently
Cancellation guides exist because technology companies frequently obscure their cancellation options deliberately. Yafee provides step-by-step instructions, consumer law guidance, and troubleshooting advice designed to get you out cleanly and on your terms. Our platform has helped thousands of New Zealand consumers cancel subscriptions-Reface included-without confusion or regret.
Understanding your consumer rights in new zealand
Your cancellation rights under Aotearoa law are stronger than many app companies acknowledge. The Consumer Guarantees Act 1993 and the Fair Trading Act 2015 protect you, even when cancelling a digital subscription.
What the law says about cancellation
Under New Zealand consumer law, you hold the right to cancel a subscription service within a reasonable timeframe if the service lacks acceptable quality, fails to fit its stated purpose, or if the company has not been transparent about terms. While Reface claims a strict two-day refund window, if the service is defective, non-functional, or misrepresented, you can escalate your cancellation request to the Commerce Commission or pursue a chargeback through your bank.
Your legal position: The Consumer Guarantees Act 1993 entitles you to goods and services that are of acceptable quality, fit for purpose, and safe. If Reface fails to deliver these standards, you have grounds to cancel and claim a refund, regardless of the company's stated policy. Keep records of your subscription purchase, any support correspondence, and screenshots of your account. These materials become your evidence if Reface refuses a refund unfairly.
When to escalate with the commerce commission
If Reface will not process your cancellation or refund after you have made a polite request, contact the Commerce Commission at comcom.govt.nz. You can also dispute the charge with your bank or card issuer-they frequently reverse unauthorised renewals or charges that fall outside the company's stated policy. Yafee recommends always attempting the official cancellation channel first, but recognise your escalation options if the company ignores you.
How to cancel Reface on each platform
Your cancellation method depends on where you purchased your subscription: Apple App Store, Google Play Store, or Reface's own website. Each platform handles billing independently, so confirm you cancel on the correct channel.
Cancel your iOS subscription via the app store
If you subscribed to Reface using your Apple ID on iPhone or iPad, you cancel directly in your device settings.
- Open Settings on your iPhone or iPad.
- Tap your Apple ID profile picture at the top of the screen.
- Select Subscriptions from the menu.
- Find and tap Reface in your active subscriptions list.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm your cancellation when prompted.
Your subscription remains active until the end of your current billing period. You will lose access to premium features after that date, but you retain access to any free tools.
Cancel your android subscription via google play
If you subscribed to Reface using your Google account on Android, you cancel through the Google Play Store app or website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage subscriptions or Payments and subscriptions.
- Tap Subscriptions to view your active plans.
- Find and tap Reface in the list.
- Tap Cancel subscription.
- Follow the on-screen prompts to confirm cancellation.
Your subscription ends at the completion of your current billing period. Google will send a confirmation email to your account address.
Cancel your web subscription directly with Reface
If you subscribed through Reface's website using a credit or debit card, you must contact the company directly to cancel your account.
- Log in to your Reface account on their website.
- Navigate to Account Settings or Subscription Settings.
- Look for a Manage Subscription, Billing, or Cancel option.
- Follow the on-screen cancellation process, or if no option appears, select Contact Support.
- Submit a cancellation request via email to Reface's support team, including your account email and subscription details.
- Request written confirmation of your cancellation.
Reface processes web cancellations manually in some cases. Email ensures you have a record of your request. Yafee recommends sending your cancellation request from the email address associated with your Reface account.
Reface subscription pricing and plans
Understanding Reface's pricing structure helps you identify which subscription you hold and what you will lose after cancellation.
| Plan type | Billing cycle | Approximate cost (NZD) | Renewal frequency |
|---|---|---|---|
| Free (limited) | One-off | $0 | N/A |
| Weekly subscription | 7 days | $5-$8 | Automatic |
| Monthly subscription | 30 days | $15-$20 | Automatic |
| Annual subscription | 365 days | $80-$120 | Automatic |
| One-time tool packs | One-off | $3-$10 | No renewal |
Monthly subscriptions represent the most popular billing cycle. Verify your exact renewal date in your account settings before you cancel-this determines when your access ends.
What happens after you cancel Reface
Cancellation does not happen immediately in most cases. Your subscription ends at the completion of your current billing period, not on the day you request cancellation.
Timeline after cancellation
- Immediate: You receive a cancellation confirmation via email (check your spam folder if you do not see it).
- Before your next billing date: Premium features become unavailable on your account (timing varies by platform).
- End of billing period: Your subscription formally terminates, and no further charges occur.
- 30 to 90 days: You may still download or export content you created, depending on Reface's retention policy (check their support centre).
Your access to content after cancellation
You retain access to any videos or images you created during your subscription until Reface's data retention window closes. Yafee recommends downloading or exporting your work immediately after cancellation to avoid losing it. Log in to your account and check the Downloads or My Creations section.
Refund eligibility and how to request one
Reface enforces a strict two-day refund window from the date of purchase. However, consumer law in New Zealand may override this policy in specific circumstances.
When Reface will issue a refund
You are entitled to a refund if you request it within two calendar days of your purchase. Contact Reface directly via their support page or email and provide your subscription order ID (found in your confirmation email or account statement). Reface typically processes refunds within 5 to 10 business days back to your original payment method.
When consumer law overrides reface's refund policy
The Consumer Guarantees Act 1993 grants you refund rights beyond the two-day window if the service is defective, misrepresented, or unfit for its stated purpose. Examples include:
- Reface fails to produce face-swap effects correctly or crashes regularly.
- Reface advertises features you cannot access with your subscription tier.
- Reface charges you after you have cancelled, or renews without your consent.
- The app is incompatible with your device despite the company's system requirements claim.
If any of these apply, you may request a refund from Reface directly or escalate to the Commerce Commission. Yafee advises gathering screenshots, error messages, and any support correspondence as evidence.
Disputing charges through your bank
If Reface refuses a refund you believe you are entitled to, contact your bank or card issuer. Most banks in New Zealand permit you to dispute a charge as unauthorised or fraudulent within 120 days of the transaction. Provide your bank with evidence of your cancellation request, copies of your correspondence with Reface, and an explanation of why you believe the charge is unjust. Your bank will investigate and may reverse the charge on your behalf.
Common mistakes when cancelling Reface
Cancellation is straightforward, but a few missteps can delay your process or leave you charged unexpectedly.
Deleting the app instead of cancelling your subscription
Removing the Reface app from your device does not cancel your subscription. Your recurring charge continues, and Reface will continue to bill you. You must explicitly cancel through your device settings (iOS/Android) or contact the company (web subscription). Yafee strongly emphasises this step-many consumers delete the app and assume they are no longer charged, only to discover charges months later.
Cancelling on the wrong platform
If you subscribed via the Apple App Store but you cancel through Google Play, your Apple subscription remains active. Verify which platform hosts your billing by checking your bank statement or email confirmation from your purchase. Cancel only on the correct platform.
Failing to confirm your cancellation
After you submit a cancellation request, always request and save a confirmation email or screenshot. This proves you cancelled on a specific date, which is crucial if Reface charges you again or if you need to dispute a charge with your bank. Yafee recommends taking a screenshot of the cancellation screen immediately after confirmation.
Ignoring your final billing statement
Check your bank or credit card statement one final time after your cancellation period ends. Confirm that no additional charges appear after your subscription end date. If an unexpected charge occurs, contact your bank immediately-you have 120 days to dispute it in New Zealand.
How yafee simplifies subscription cancellation
Navigating the cancellation process across multiple platforms and jurisdictions is complex. Yafee consolidates verified cancellation methods, consumer rights guidance, and escalation procedures into one reliable resource.
Whether you subscribed to Reface on iOS, Android, or the web, Yafee provides precise step-by-step instructions tailored to each channel. Our platform includes links to the relevant consumer protection agencies-the Commerce Commission in New Zealand-so you know exactly where to escalate if a company refuses to honour your cancellation or refund request.
Yafee has helped thousands of New Zealand consumers cancel subscriptions across entertainment, fitness, productivity, and other categories. We maintain up-to-date cancellation paths for Reface and hundreds of other services, so you avoid outdated instructions or hidden cancellation menus.
Contact details for Reface and consumer authorities
If you need to contact Reface directly or escalate a dispute, use these verified contact points.
Reface support and billing contact
Reface Limited is registered in New Zealand. For cancellation requests, billing issues, or refund inquiries, contact their support team through their official website or app. Request written confirmation of any cancellation you submit.
If Reface does not respond within 10 business days, or if the company refuses your refund request despite your valid claim under the Consumer Guarantees Act 1993, escalate to the Commerce Commission.
Commerce commission (New zealand)
Website: comcom.govt.nz
Phone: 0800 943 600 (free call)
Address: Commerce Commission, 44 The Terrace, Wellington 6011, New Zealand
The Commerce Commission investigates unfair trading practices, misleading advertising, and breaches of the Consumer Guarantees Act 1993. Lodge a complaint if Reface refuses to cancel your subscription, charges you after cancellation, or fails to honour a lawful refund request.
Your bank or card issuer
Contact your bank or credit card provider directly if you need to dispute a charge. Most New Zealand banks offer dispute resolution within 120 days of a transaction. Provide your bank with your cancellation request, Reface's refusal to refund, and any correspondence you have with the company.
Summary and next steps
Cancelling Reface requires you to act on the correct platform-iOS, Android, or web-and to follow the specific steps for each. Verify your cancellation by email or screenshot, then monitor your bank statement to ensure no unexpected charges occur after your subscription ends.
If Reface refuses to cancel or refund you unfairly, the Consumer Guarantees Act 1993 protects you. Contact the Commerce Commission at comcom.govt.nz or dispute the charge through your bank. Yafee has helped thousands of consumers cancel subscriptions without confusion or regret, and our step-by-step guides ensure you retain full control of your account and your wallet.
Start your cancellation today using the method that matches your subscription type, and save your confirmation. Yafee is here to support you through every step.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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