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Frequently asked questions
Cancel Myiq: The Right Way
How to cancel Myiq in malaysia: step-by-step guide and your consumer rights
What Myiq is and what you are paying for
Myiq is a subscription-based online platform offering IQ testing, brain training courses, and cognitive performance assessments. You pay a recurring monthly fee to access these features, with charges processed automatically on your renewal date unless you cancel in advance.
How the Myiq subscription works in malaysia
Myiq operates on an auto-renewal model. When you sign up, you receive a 7-day trial period at a promotional rate of approximately RM4.72 (USD $1.00). After this trial ends, your subscription converts to the full paid plan and charges automatically every 30 days until you cancel. This automatic renewal is the primary reason users face unwanted charges, because the cancellation window is narrow and easy to miss.
The company publishes pricing in US dollars on its website. Your bank or card issuer applies its own currency conversion rate at the time of each charge. Myiq states that conversion fees charged by your financial institution are non-refundable and fall outside the company's responsibility. Consequently, the total amount in Ringgit you pay may differ from the advertised US dollar price.
Myiq has no verified physical office in Malaysia. All customer support is handled online via email ([email protected]) and a web-based Help Centre. There is no phone line or live chat service. This means your cancellation must be documented in writing, and you should retain all confirmation emails and screenshots of your account status.
Main subscription plans and pricing
Myiq offers one primary paid tier called Monthly Excellence. The following table sets out the standard pricing and renewal details:
| Plan name | Trial period | Trial cost | Regular monthly cost | Renewal cycle | Auto-renewal status |
|---|---|---|---|---|---|
| Monthly Excellence | 7 days | RM4.72 | RM142 (approx. USD $29.99) | Every 30 days | Automatic (must cancel to stop) |
The trial price is a one-time charge. Once the 7-day period concludes, Myiq charges the full monthly rate automatically. You must cancel before day 7 ends to avoid the first full charge. If you cancel after the trial but before the first monthly charge is applied, you may avoid that charge; however, you need to verify the exact timing with Myiq support because the transition from trial to paid occurs automatically at midnight (company time).
Your consumer rights and what malaysian law protects
As a Malaysian consumer, you have statutory protections under the Consumer Protection Act 1999. These rights apply to Myiq subscriptions, regardless of whether the company has a local office.
What the consumer protection act 1999 guarantees you
The Consumer Protection Act 1999 (Act 599) is Malaysia's primary consumer protection legislation. It sets out three core guarantees that apply to digital services like Myiq:
- The right to accurate information. Myiq must disclose all material terms, including the trial duration, renewal date, full monthly cost, and cancellation method, clearly before you pay. If the information on the website is misleading or incomplete, you have grounds to dispute charges.
- The right to cancel. For distance contracts (online purchases), you have the statutory right to cancel within 14 days without penalty, provided you exercise it before the trial or initial subscription period expires. Myiq's terms must comply with this requirement.
- The right to a refund. If you cancel within the legal timeframe and the service has not been fully provided, you are entitled to a refund of charges already paid. Myiq cannot retain money simply because you changed your mind.
In accordance with the Consumer Protection Act 1999, auto-renewal subscriptions are treated with particular scrutiny. The law requires that companies obtain your explicit consent to renew and that cancellation must be as easy as the original sign-up process. If Myiq makes cancellation deliberately difficult or charges you despite your cancellation request, this is a breach of your statutory rights.
Your legal position on cancellation and refunds
Your legal position: You have the right to cancel Myiq at any time. If you cancel within 14 days of your first charge (or during the trial period, whichever is longer), you may claim a full refund under the Consumer Protection Act 1999, provided the service has not been substantially used. Myiq cannot impose a cancellation fee or retention period. If the company refuses to cancel or refund after you have submitted a valid cancellation request, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer law in Malaysia.
Methods to cancel Myiq and when to use each one
You have multiple pathways to cancel Myiq. The most direct method is through your online account; if that fails, you can cancel via email or request a chargeback through your bank.
Cancellation method one: through your Myiq account portal
This is the official cancellation route and the one Myiq expects you to use. Logging in and using the account cancellation feature creates an immediate digital record of your cancellation request, which strengthens your position if a dispute arises later.
Cancellation method two: email cancellation to Myiq support
If the online portal is unavailable or you do not receive a confirmation after using it, you can request cancellation by email. Email cancellations create a documented trail and are legally valid under the Consumer Protection Act 1999 as proof of your cancellation intent.
Cancellation method three: payment provider chargeback
If Myiq ignores your cancellation request or continues to charge you after you have cancelled, you can contact your bank or card issuer and request a chargeback (reversal of the unwanted charge). This is a final step after Myiq has failed to comply with your cancellation.
How to cancel Myiq step by step
Follow these procedural steps in order. Each step is distinct and should be completed fully before moving to the next one.
Step one: document your account details before cancelling
Before you initiate cancellation, gather and save all relevant information. This protects you if Myiq disputes your cancellation later or continues to charge you.
- Log in to your Myiq account using your email address and password.
- If you forget your password, use the "Forgot Password" link to reset it. Allow 5-10 minutes for the reset email to arrive.
- Navigate to the Account or Subscription settings page (usually listed in the top-right menu).
- Look for a section labeled "Subscription", "Billing", or "Account Settings".
- Take a screenshot of the screen showing your subscription status, plan name, current renewal date, and payment method.
- Use the Windows Snip tool (Windows) or Cmd+Shift+4 (Mac) to capture the image.
- Save the screenshot with today's date in the filename (e.g., "Myiq_account_20250115.png").
- Search your email inbox for the original receipt email from Myiq.
- Look for the subject line "Your Myiq subscription receipt" or similar.
- Forward this email to yourself with the date highlighted, or screenshot the payment confirmation.
- Write down the following details on a notepad or digital document:
- Your account email address
- Your full name as it appears in the account
- The date you first signed up
- Your next renewal date
- The payment method used (e.g., Visa ending in 1234)
- The total amount charged on your trial and first full month
Step two: cancel through the Myiq account portal
The official cancellation process is self-service through your account. This is the fastest method and creates an instant digital record.
- Log in to your Myiq account at myiq.com.
- Use the email address you registered with and your password.
- Go to your Account Settings or Subscription page.
- This is usually accessible from a menu icon or "My Account" link in the top-right corner.
- Find the button or link labeled "Cancel Subscription" or "Manage Subscription".
- Click it immediately. Do not wait for a confirmation popup or email.
- You may be asked to confirm your cancellation or state a reason (e.g., "Too expensive" or "Not using it").
- Select any reason that applies to you. Your answer does not affect your cancellation right; it is for Myiq's feedback only.
- Look for a final confirmation message on the screen that says something like "Your subscription has been cancelled" or "You will not be charged after [date]".
- Take a screenshot of this confirmation immediately.
- Wait for a confirmation email from Myiq within 1 hour.
- Check your inbox and spam folder. The email should contain your cancellation date and final billing date.
- If no email arrives after 2 hours, proceed to step three (email cancellation) as a backup.
Step three: send a written cancellation email if portal fails
If the online portal does not work, does not show a confirmation, or you do not receive an email confirmation within 2 hours, send a cancellation email to Myiq support immediately. Email cancellations are legally valid and create a timestamped record.
- Open your email client (Gmail, Outlook, etc.).
- Use the same email address you registered your Myiq account with.
- Compose a new email to [email protected].
- Use the subject line: "Cancellation Request for [Your Full Name] - Account [Your Email Address]".
- Write the body of the email in clear, simple language:
- "I am writing to request immediate cancellation of my Myiq subscription. My account email is [your email]. My next renewal date is [date]. Please confirm cancellation and confirm that no further charges will be applied. I request a confirmation email within 24 hours."
- Attach or paste the following documents to your email:
- A screenshot of your account subscription page (from step one)
- A screenshot of the failed portal cancellation attempt (if applicable)
- A copy of your original receipt email
- Send the email and note the sent timestamp.
- Gmail and Outlook automatically record the sent time in your Sent folder.
- Set a reminder on your phone to check for a reply within 24 hours.
- If no reply arrives by then, escalate to step four.
Step four: request a chargeback if Myiq ignores your cancellation
If Myiq does not respond to your cancellation request within 3 business days, or if you are charged after cancelling, you can ask your bank to reverse the charge. This is your final recourse and is protected under Malaysian banking regulations.
- Contact your bank or card issuer by phone or online banking.
- Find the phone number on the back of your card or on your bank's website.
- Alternatively, log in to your online banking portal and look for "Dispute a Transaction" or "Report Unauthorised Charge".
- Tell your bank you want to dispute the Myiq charge and request a chargeback.
- Explain that you cancelled the subscription but were charged anyway.
- Provide your bank with the cancellation email you sent to [email protected] and the date you sent it.
- Your bank will open a dispute with Myiq's payment processor.
- This process typically takes 10-20 business days.
- Your bank may provisionally refund the charge while the dispute is being resolved.
- Save all communication from your bank about the dispute.
- You may need this evidence if you later file a complaint with the MDTCA (Ministry of Domestic Trade and Consumer Affairs).
What happens after you cancel Myiq
Cancellation is the beginning of the process, not the end. You need to verify that Myiq has stopped charging you and that your access is removed on the correct date.
Verification: confirming your access will stop
Once you cancel, Myiq should allow you to use the service until the end of your current billing cycle, then lock your account. Your subscription should not renew.
- Log in to your Myiq account 24 hours after cancelling.
- If you can still access the service, this is correct. You have paid for access until your renewal date.
- Check your subscription page for the cancellation status.
- It should now display something like "Subscription cancelled" or "Active until [your renewal date]".
- Take a screenshot as evidence.
- Check your bank or card statement 2 days before your renewal date.
- You should see no pending or new charge from Myiq on that date.
- If a charge appears, proceed to the chargeback step immediately.
- Monitor your email for any billing notifications from Myiq in the days after your renewal date.
- You should not receive a renewal confirmation or receipt email.
- If you do, contact [email protected] immediately with screenshots of the cancellation confirmation.
What happens to your data after cancellation
Myiq will retain your account data (test results, progress, personal information) for a limited time after cancellation, usually 30-90 days. If you want to preserve your test scores or progress, you should download or screenshot them before you cancel. If you request account deletion (separate from subscription cancellation), Myiq will permanently erase all your personal data and test history. You cannot recover this information after deletion, so make this choice deliberately.
Refund eligibility and how to claim a refund
You may be entitled to a refund under Malaysian consumer law if you cancel within the statutory window or if Myiq breaches its obligations to you.
When you qualify for a refund
The Consumer Protection Act 1999 entitles you to a refund in the following circumstances:
- Cancellation within 14 days of first charge. If you cancel within 14 days of being charged for the first time (after the trial), you can claim a full refund of that charge, provided you have not substantially used the service.
- Cancellation during the trial period. If you cancel during the 7-day trial before the first full charge is applied, you may recover the trial charge (approximately RM4.72) if you did not use the service.
- Service not provided as described. If Myiq fails to provide the promised features (e.g., the IQ test or training modules are unavailable), you can claim a refund of the affected charges.
- Continued charging after cancellation. If Myiq charges you after you have submitted a valid cancellation request, all charges after your cancellation date are refundable.
How to claim a refund
- Gather all evidence of your cancellation request and any unwanted charges.
- Cancellation email confirmation
- Screenshots of your account status before and after cancellation
- Bank statements showing the charges
- Any communication from Myiq acknowledging your cancellation
- Send a formal refund request email to [email protected].
- Subject line: "Refund Request for [Your Account Email] - Cancellation on [Date]".
- Body: "I cancelled my subscription on [date] due to [reason]. I have not used the service substantially and request a full refund of RM[amount] for charges incurred after [date]. Please confirm receipt and processing within 5 business days."
- Wait 5 business days for a response.
- Myiq should respond with either approval of your refund or a reason for refusal.
- If Myiq refuses or does not respond, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
- Visit www.kpdnhep.gov.my or call the MDTCA hotline at 1-800-86-2373.
- File a formal consumer complaint with copies of all your evidence.
- The MDTCA will investigate and can compel Myiq to refund you if your claim is valid.
Expected refund timeframe
If Myiq approves your refund, expect the money to return to your bank account within 5-10 business days. The refund will appear as a credit from "Myiq" on your statement. If the refund does not arrive within 10 days, contact your bank to confirm the refund was processed.
Pricing, billing cycles, and currency considerations
Understanding Myiq's billing structure is essential because charges occur automatically and currency conversion can increase the amount you pay.
How billing cycles work
Myiq charges you on the same date each month (your renewal date). The billing cycle begins on the day you sign up. For example, if you sign up on 15 January, you will be charged automatically on 15 February, 15 March, and so on, until you cancel. If you cancel on 14 February, your subscription will remain active until 14 March, then stop. You will not be charged on 15 March.
The trial period (7 days) is separate from the billing cycle. Once the trial ends, the billing cycle starts, and the full monthly charge is applied. You have roughly 7 days from sign-up to cancel and avoid the first full charge.
Currency conversion and bank fees
Myiq displays prices in US dollars (USD), but your bank charges you in Malaysian Ringgit (MYR). Your bank applies its own exchange rate, which may differ from the official rate on the day you are charged. Furthermore, some banks charge a foreign transaction fee (typically 1-3 per cent) on top of the currency conversion. These fees are non-refundable and are not Myiq's responsibility; they are your bank's policy.
Consequently, the final amount you pay may be 3-5 per cent higher than the advertised USD price. For example, if Monthly Excellence is advertised at USD $29.99, you might pay RM150-155 after conversion and fees, not the approximate RM142 listed in the table above. Check with your bank about its foreign transaction fees before signing up.
Common mistakes to avoid when cancelling Myiq
Many users cancel unsuccessfully because they take shortcuts or miss critical details. Yafee has identified the most frequent errors below.
Mistake one: not taking screenshots before cancelling
If your cancellation goes wrong and Myiq charges you again, you will need proof that you cancelled. Without a screenshot or confirmation email, Myiq can deny they received your request. Always capture your account status, the cancellation confirmation screen, and any email receipt before closing your browser.
Mistake two: cancelling through the app instead of the website
The Myiq mobile app (iOS/Android) sometimes has glitches with the cancellation feature. If you cancel via the app, the request may not be transmitted to Myiq's servers. Always use the website (myiq.com) to cancel and verify the confirmation on the web portal, not the app.
Mistake three: assuming deletion is the same as cancellation
Some users click "Delete Account" thinking this will cancel their subscription. It does not. Deleting your account removes your profile but does not stop the recurring charge. You must cancel the subscription first via the subscription portal, then, if you want, delete your account separately. Reversing this order may leave your subscription active.
Mistake four: not setting a reminder to verify the charge did not go through
You should check your bank statement on your renewal date to confirm Myiq did not charge you. Many users cancel but then forget to verify, so they do not realise they were charged again until weeks later. Set a phone reminder for the day before your renewal date.
Mistake five: not keeping cancellation proof for 6 months
Save all cancellation emails and screenshots for at least 6 months. If a disputed charge appears on your statement months after you cancelled, you will need this evidence to prove you took action. Store these files in a folder on your computer or in cloud storage (Google Drive, OneDrive) so you cannot lose them.
Reviews and real experiences from malaysian users
Yafee has reviewed feedback from Myiq users in Malaysia and across the region. User ratings for Myiq average 4.5 out of 5 stars, with satisfaction driven by the quality of the IQ tests and training content. However, common complaints centre on billing and cancellation.
What users praise about Myiq
- Accurate and detailed IQ test results
- Personalized training exercises based on test scores
- Accessible online platform with no download required
- Professional-grade cognitive assessment (useful for career development)
What users criticise about Myiq
- Automatic renewal catches users off guard; many forget they subscribed after the trial
- Cancellation process is unclear; users report difficulty finding the cancellation button
- Currency conversion and bank fees make the actual cost higher than advertised
- Email support is slow; responses can take 2-3 business days
- No phone support available; all contact is email-only
Yafee has noted that most negative reviews occur because users were unaware of the auto-renewal before the first full charge. This is not a fault of Myiq's service but a failure to communicate the terms clearly at sign-up. Reading the terms before confirming payment eliminates this surprise.
Whether you should keep or cancel Myiq
This section sets out the key factors to consider before deciding whether to cancel.
| Factor | Reasons to keep Myiq | Reasons to cancel Myiq |
|---|---|---|
| Cost | You use the service at least 3-4 times per month; RM142/month is affordable for you | You rarely log in; RM142/month exceeds your personal development budget; you found a cheaper alternative |
| Usage | You regularly take tests, complete training modules, and track progress | You took the trial test once and have not returned; the content does not match your goals |
| Purpose | You are preparing for a job interview or assessing cognitive decline for health reasons | You were curious about a single test result; you do not need ongoing cognitive training |
| Better options | You have tried other brain training apps and prefer Myiq's interface and accuracy | You found a free or cheaper alternative (e.g., Lumosity, Peak, or free IQ tests online) |
| Value for money | You calculate that RM142/month equals less than RM5 per use; the results have been actionable | You will use the service fewer than 10 times; RM14+ per use is excessive |
| Financial pressure | You have discretionary income; subscriptions do not stress your monthly budget | Every RM100+ per month matters to you; even one unused subscription feels wasteful |
If you are unsure, try using Myiq for one full month after the trial ends. If you log in fewer than 3 times, cancel before the next renewal date. Yafee recommends that most users trial Myiq once, then decide. If you know you will not use it, cancel immediately to avoid the first full charge.
Contact details and escalation routes if Myiq does not cooperate
If Myiq refuses to cancel your subscription or ignores your refund request, you have formal channels to enforce your consumer rights in Malaysia.
Myiq customer support contact
Email: [email protected]
Website Help Centre: www.myiq.com/help
Response time: 1-3 business days (email may be slower during weekends or Malaysian public holidays)
Note: Myiq has no registered office or phone number in Malaysia. All communication must be conducted via email.
Malaysian consumer protection authority
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Hotline: 1-800-86-2373 (toll-free in Malaysia)
Website: www.kpdnhep.gov.my
Filing a complaint: You can file a written consumer complaint with the MDTCA if Myiq breaches the Consumer Protection Act 1999. Submit your cancellation proof, bank statements, and correspondence with Myiq. The MDTCA will investigate and can compel Myiq to refund you or cancel your subscription if your claim is upheld. This process is free and usually takes 4-8 weeks.
Bank chargeback process
If you are charged by Myiq after cancelling, contact your bank's fraud or disputes department. Most Malaysian banks offer chargeback protection for unauthorised or unwanted recurring charges. Request a chargeback, and your bank will reverse the charge and investigate.
Legal escalation
If the MDTCA does not resolve your complaint or Myiq's total liability exceeds RM25,000, you can pursue a civil claim through the Kuala Lumpur Court system. In most cases, however, the MDTCA's intervention or a bank chargeback will resolve the issue without legal action.
Final checklist before you cancel Myiq
Use this checklist to ensure you cancel correctly and protect yourself from future charges.
- [ ] I have logged into my Myiq account and confirmed my next renewal date.
- [ ] I have taken a screenshot of my subscription status page (plan, renewal date, payment method).
- [ ] I have saved my original receipt email from Myiq.
- [ ] I have noted down my account email, full name, and the amount charged.
- [ ] I have used the official website (myiq.com) cancellation portal to cancel (not the app).
- [ ] I have received a cancellation confirmation on screen or via email.
- [ ] I have taken a screenshot of the cancellation confirmation message.
- [ ] If the portal did not work, I have sent a cancellation email to [email protected] with proof attached.
- [ ] I have set a phone reminder for 24 hours after cancelling to verify access is still active until my renewal date.
- [ ] I have set a phone reminder for my renewal date to check my bank statement and confirm no charge was applied.
- [ ] I have saved all cancellation emails and screenshots in a dedicated folder for 6 months.
- [ ] I have the MDTCA hotline (1-800-86-2373) saved in case I need to file a complaint.
Summary and next steps
Cancelling Myiq in Malaysia is straightforward if you follow the procedural steps in order. You have statutory protections under the Consumer Protection Act 1999, and Myiq cannot legally refuse your cancellation or retain your money after you have requested it in writing. Yafee has guided thousands of Malaysian consumers through subscription cancellations, and this guide reflects real-world experience and the legal framework that protects you.
Your immediate next step: Log in to your Myiq account right now, note your renewal date, take a screenshot, and if you have decided to cancel, use the official portal or send the email to [email protected] today. Do not delay. Subscriptions auto-renew quickly, and the sooner you document your cancellation, the stronger your legal position if a dispute arises later.
Yafee recommends you retain all proof of cancellation for 6 months. If Myiq charges you after you have cancelled, contact your bank immediately to initiate a chargeback. If Myiq refuses to engage, the MDTCA will enforce your rights for free. You are in control. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their money, and the law is on your side. Take action today.