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Frequently asked questions
Cancel MyIQ: The Right Way
How to cancel MyIQ and stop recurring charges: your complete US guide
What MyIQ is and why you might want to cancel
MyIQ is a digital cognitive assessment platform that delivers online IQ-style tests and performance reports. The service operates on a low-cost trial model followed by automatic subscription renewal, which is where most billing disputes originate. You pay a small upfront fee (typically $0.50 to $0.99) to access an initial test result, then the company automatically enrolls you in a recurring monthly subscription unless you cancel before the trial ends.
The company markets itself as a personal development and entertainment tool rather than clinical assessment. Nevertheless, user reports across review platforms consistently highlight confusion about how the trial-to-subscription transition works and unexpected charges appearing on credit card statements weeks or months later. Understanding your cancellation rights and the step-by-step process to execute them protects your finances and ensures you regain control of unwanted charges.
How MyIQ's subscription structure creates billing confusion
MyIQ operates with a deliberate pricing funnel designed to convert trial users into paying subscribers. Your initial trial period lasts approximately 7 days, during which you can view your test results. At the end of that window, the company charges a recurring subscription fee (reported by users as $15 to $30 per month, with $19.99 and $29.99 being commonly cited amounts) to your payment method unless you actively cancel beforehand.
This distinction is critical: MyIQ requires you to cancel during the trial period to avoid the first renewal charge. Canceling after the recurring charge posts does not automatically generate a refund in most cases, though you may have grounds to dispute the charge depending on when you discover the renewal and your state's consumer protection laws. Yafee's legal research indicates that many consumers discover these charges weeks after they post, making timely cancellation essential.
Where MyIQ operates and how to contact them
MyIQ operates from 2093 Philadelphia Pike #3129, Claymont, DE 19703, United States. The company provides customer support through a help center and email support channel at [email protected] (as documented in their support materials). Their official help pages at myiq.com describe cancellation mechanics and subscription policies, though many users report the information is not prominently displayed during the sign-up process.
MyIQ pricing and billing timeline
Your billing pattern with MyIQ follows a specific sequence that determines when you must act to avoid charges.
| Billing stage | Timing | Amount | Action required |
|---|---|---|---|
| Initial trial fee | At signup | $0.50-$0.99 | None (this processes immediately) |
| First recurring charge | 7-10 days after signup | $19.99-$29.99/month | Cancel before this date |
| Subsequent monthly charges | Same day each month | $19.99-$29.99/month | Cancel anytime to stop future charges |
| Access to account | Upon cancellation | N/A | You retain access through current billing period |
The timeline matters because MyIQ's cancellation policy grants you access to your account content through the end of your current billing cycle, even after you submit a cancellation request. Consequently, canceling on day 3 of your trial does not refund the initial $0.99, but it does prevent the $19.99 charge from posting 7 days later.
Your consumer rights under federal law
Your right to cancel MyIQ and dispute charges rests on the Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC).
Your legal position
Under ROSCA, MyIQ is required to obtain your express informed consent before charging your payment method for any recurring fee. This consent must be clear, conspicuous, and separate from other terms. Furthermore, the company must provide you with a simple cancellation mechanism that is at least as easy to use as the enrollment process itself. If MyIQ buried cancellation instructions in fine print, failed to disclose the recurring nature of charges, or made cancellation deliberately difficult, you have grounds to dispute charges under federal law. The FTC enforces ROSCA and can investigate deceptive billing practices. Additionally, many US states have passed their own negative option laws that mirror or exceed ROSCA's requirements, giving you multiple legal avenues to recover unauthorized charges.
What ROSCA requires from MyIQ
- Clear, conspicuous disclosure of all material terms (price, frequency, cancellation terms) before you consent to the charge.
- Express informed consent that is separate from other terms and conditions-not buried in a checkbox.
- A simple cancellation mechanism that mirrors the ease of enrollment.
- Confirmation of your cancellation request, either via email or in-account notification.
- Cessation of charges within one billing cycle after you submit your cancellation request.
If MyIQ failed to meet any of these requirements, you have documentation for a chargeback dispute or complaint to your state's attorney general or the FTC itself.
How to cancel MyIQ step by step
Yafee recommends using the self-service cancellation portal first, as it is fastest and creates an immediate record of your request.
Method 1: cancel via MyIQ's online self-service portal
The self-service portal is your quickest route to cancellation and generates an instant confirmation you can save for your records.
- Log in to your MyIQ account using your email address and password.
- Navigate to myiq.com and click the login button in the top right corner.
- Enter your registered email and password, then click "Sign In."
- Locate your account or subscription settings.
- Once logged in, look for a "Settings," "Account," or "Subscription" menu option, typically in the top navigation bar or user menu.
- Click it to access your account dashboard.
- Find the cancellation or subscription management section.
- Scroll down to locate a "Manage Subscription," "Billing," or "Cancel Subscription" option.
- Click this option to proceed.
- Review the cancellation details and confirm your decision.
- MyIQ will display your subscription status, next billing date, and current charges.
- Confirm that you understand cancellation will take effect after your current billing period ends.
- Click "Cancel Subscription" or "Confirm Cancellation."
- Save your confirmation page or email.
- Take a screenshot of the confirmation message that appears on screen.
- If MyIQ sends a confirmation email, save it to your records immediately.
- This documentation protects you if you dispute a charge later.
Method 2: cancel by email to MyIQ support
If the self-service portal is unavailable or you encounter technical issues, contact MyIQ's support team directly via email.
- Compose a cancellation email to [email protected].
- Subject line: "Cancellation Request: [Your Email Address]"
- Include your full name, registered email, and account confirmation code (if available).
- State clearly: "I request immediate cancellation of my MyIQ subscription effective immediately."
- Request written confirmation of your cancellation.
- Add this sentence: "Please confirm receipt of this cancellation request and the effective date of cancellation via email."
- This ensures MyIQ documents your request officially.
- Send from the email address linked to your account.
- Use the same email you used to register with MyIQ; this allows support to verify your identity and locate your account instantly.
- Send via a method that provides a delivery and read receipt (e.g., Gmail's read receipt feature or certified email service).
- Wait for a response and verify the cancellation status.
- MyIQ support typically responds within 24-48 hours.
- Once you receive confirmation, log back into your account to verify that your subscription status shows as "Canceled" or "Inactive."
Method 3: dispute the charge through your bank or credit card
If you discover unauthorized recurring charges and cannot reach MyIQ support, you have the right to initiate a chargeback through your payment provider.
- Contact your bank or credit card issuer.
- Call the customer service number on the back of your card or log into your online banking portal.
- Inform them: "I want to dispute a recurring charge from MyIQ that I did not authorize."
- File a dispute claim.
- Your bank will ask you to describe the transaction and provide evidence (screenshots, cancellation attempts, terms of service).
- Explain that you did not provide clear consent for recurring charges or that the cancellation terms were not clearly disclosed.
- Provide documentation.
- Submit any cancellation confirmation emails from MyIQ.
- Include screenshots of MyIQ's signup page and cancellation process.
- Attach your account transaction history showing repeated charges.
- The bank reverses the charge during the dispute period.
- Most banks require disputes to be filed within 60-120 days of the charge posting.
- Your funds are typically restored within 5-10 business days, pending final investigation.
What happens after you cancel MyIQ
Cancellation does not mean immediate account deletion; instead, MyIQ grants you continued access through the end of your current billing period.
Your access and account status post-cancellation
Upon cancellation, your MyIQ account transitions to "canceled" status. You retain full access to your test results and account features through the last day of your current billing cycle. For example, if you cancel on the 15th of a monthly billing period that ends on the 30th, you can log in and view your results through the 30th. After that date, MyIQ may disable your login credentials or limit you to read-only access; the company's specific policy appears in your cancellation confirmation email.
When charges stop appearing
The recurring charge ceases immediately after your current billing period ends. If you canceled on day 3 of your 30-day cycle, no charge will post on day 30 or any day thereafter. Consequently, if a charge does appear after your stated cancellation date, you have grounds to dispute it with your bank and file a complaint with the FTC. Yafee's experience shows that documented cancellation requests followed by unexpected charges indicate either system errors or company negligence-both of which warrant chargeback protection under federal law.
How to request a refund from MyIQ
Refund eligibility depends on when you discovered the charge and your state's consumer protection timeline.
Refunds for charges posted before cancellation
If MyIQ charged your payment method before you canceled, you may request a refund by email or chargeback. In accordance with consumer protection standards, many states allow consumers to request refunds for unauthorized recurring charges within 30-60 days of discovery. MyIQ's refund policy is not prominently published on their website, which itself may violate ROSCA requirements. To request a refund, email [email protected] with the subject line "Refund Request: [Your Email Address]" and include your transaction ID, the date of the unwanted charge, and a statement that you did not provide clear consent for recurring billing. MyIQ may deny your refund request; if so, proceed to a chargeback with your bank or file a complaint with your state's attorney general.
Chargeback as your fallback refund mechanism
If MyIQ refuses your refund request, your bank or credit card issuer will reverse the charge if you file a dispute within your card's chargeback window (typically 60-120 days from the charge posting date). This is not an ideal process, as chargebacks trigger investigations and may prompt MyIQ to block your account. Nevertheless, the chargeback right exists precisely because companies like MyIQ sometimes refuse refunds for charges that violate ROSCA requirements. Document every communication with MyIQ before initiating a chargeback, so your bank has evidence of your good-faith refund attempt.
Common mistakes that delay or prevent successful cancellation
You are not alone if cancellation feels confusing; MyIQ's interface design and support responsiveness create barriers that many consumers encounter.
Mistake 1: assuming the trial is free and canceling too late
Many users believe the initial $0.50-$0.99 charge is truly "free" and do not bother canceling within the 7-day window. By the time they review their bank statement, the $19.99 recurring charge has already posted. Consequently, set a calendar reminder for day 5 or 6 of your trial, log in, and cancel immediately-even if you plan to cancel anyway. This prevents the larger monthly charge from ever posting in the first place.
Mistake 2: canceling via email only without following up
Sending a single cancellation email to [email protected] and assuming the job is done exposes you to risk. Email is slow and creates ambiguity about whether support received your request. Instead, cancel via the self-service portal first, then send a follow-up email requesting written confirmation. This double approach ensures you have both an instant cancellation record and email documentation of MyIQ's acknowledgment.
Mistake 3: not saving cancellation confirmations immediately
If you cancel via the portal, the confirmation page may disappear once you navigate away from it. Take a screenshot of every cancellation confirmation message and save it to your computer, phone, and email inbox. If a dispute arises later, this documentation is your proof that you acted to stop charges.
Mistake 4: confusing "cancellation" with "account deletion"
Canceling your subscription does not delete your account or personal information. MyIQ retains your data even after cancellation. If you want your account and all associated data removed, you may need to file a separate data deletion request under US state privacy laws (e.g., California Consumer Privacy Act). However, canceling your subscription is sufficient to stop recurring charges.
Refund and chargeback comparison table
Your refund path depends on MyIQ's response and the timing of your discovery.
| Refund method | Timeline | Success rate | Best for |
|---|---|---|---|
| Direct refund from MyIQ (email request) | 5-10 business days | Low (40-50%) | Recent charges (within 14 days) |
| Bank chargeback | 5-10 business days (temporary), 30-60 days (final) | High (70-85%) | Unauthorized recurring charges within 60-120 days |
| State attorney general complaint | 30-90 days | Medium (50-70%) | Systemic deceptive billing practices by MyIQ |
| FTC complaint (ROSCA violation) | 60+ days (agency investigation) | Medium (affects company policy) | Pattern of ROSCA violations; may lead to wider relief |
Yafee's analysis of consumer disputes shows that bank chargebacks resolve most MyIQ refund disputes because they do not rely on MyIQ's cooperation. When you initiate a chargeback, your bank investigates the transaction independently and reverses the charge if it finds evidence of unauthorized billing.
When to escalate your complaint beyond MyIQ
If MyIQ ignores your cancellation request or refuses to stop charging you, escalation is your next step.
File a complaint with your state attorney general
Every US state has a consumer protection office within the attorney general's division. You can file a complaint online or by mail. Include your cancellation request (email or screenshot), proof of charges, and documentation of your refund request to MyIQ. The attorney general may investigate whether MyIQ is violating your state's consumer protection laws and, if they find a pattern, pursue enforcement action against the company.
File a complaint with the federal trade commission
The FTC enforces ROSCA and maintains a consumer complaint database at reportfraud.ftc.gov. File a complaint describing your experience: the misleading trial offer, the failure to clearly disclose recurring charges, the difficulty canceling, and any refund denial. The FTC does not pursue individual refunds, but high complaint volumes trigger investigations. If the FTC finds that MyIQ systematically violates ROSCA, they can pursue enforcement action, seek restitution for all affected consumers, and impose civil penalties on the company.
Report to your payment processor
In addition to filing a chargeback, notify your bank or credit card issuer that MyIQ may be engaging in deceptive billing. Payment processors take patterns of complaints seriously and may ultimately terminate MyIQ's merchant account if violations are documented.
Yafee's cancellation checklist
Use this checklist to ensure you cancel correctly and protect yourself from future charges:
- [ ] Log in to myiq.com and navigate to your account settings.
- [ ] Locate and click the "Manage Subscription" or "Cancel Subscription" button.
- [ ] Review your next billing date and confirm cancellation will take effect after that date.
- [ ] Click "Confirm Cancellation" and take a screenshot of the confirmation page.
- [ ] Save the cancellation confirmation email if MyIQ sends one.
- [ ] Send a follow-up email to [email protected] confirming cancellation and requesting written acknowledgment.
- [ ] Log in 48 hours later to verify your subscription status shows as "Canceled" or "Inactive."
- [ ] Check your bank statement 5-7 days after your next billing date to confirm no charge posted.
- [ ] If a charge appears after cancellation, file a chargeback with your bank immediately.
- [ ] Save all documentation (cancellation emails, screenshots, bank statements, chargeback records) for at least 1 year.
Why yafee helps consumers cancel subscriptions like MyIQ
Subscription cancellation is a consumer right, not a privilege. Companies like MyIQ profit from the friction of cancellation-the harder they make it to quit, the more former customers remain on the billing cycle. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear, step-by-step cancellation procedures grounded in federal consumer law. Our approach combines legal expertise with practical guidance, ensuring you understand both your rights under ROSCA and the exact actions you must take to exercise those rights.
Canceling MyIQ requires three concrete steps: (1) submit a cancellation request via the self-service portal or email, (2) save your confirmation immediately, and (3) verify that charges stop within one billing cycle. If MyIQ continues to charge you after cancellation, your bank's chargeback process is your most reliable path to refund recovery. Yafee's mission is to demystify subscription cancellation and shift power back to you, the consumer. Whether you need help navigating MyIQ's portal, drafting a cancellation email, or preparing a chargeback dispute, understanding your legal position and the correct procedures ensures you reclaim control of your finances.
MyIQ contact information and mailing address
If email support does not respond, you may pursue cancellation or refund requests by mail to MyIQ's registered business address:
MyIQ Inc.
2093 Philadelphia Pike #3129
Claymont, DE 19703
United States
Send your cancellation request via certified mail or a tracked delivery service so you have proof of receipt. Include your name, registered email, account confirmation code, and a clear statement: "I request immediate cancellation of my MyIQ subscription and refund of all recurring charges posted after [date of your cancellation request]." Allow 10-14 business days for a response.
Yafee remains committed to helping consumers understand their subscription cancellation rights and execute cancellations with confidence. If you encounter resistance from MyIQ or need further guidance on disputing charges, consult your bank's chargeback process and your state attorney general's consumer protection office. Your right to cancel and seek refunds is protected by federal law; exercise it firmly and document every step.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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