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Cancel Myiq: Step-by-Step Guide
How to cancel your MyIQ subscription and reclaim your money in canada
What MyIQ is and why canadian users cancel
MyIQ is a software-as-a-service (SaaS) platform offering intelligence quotient testing, detailed scoring reports, and expanded features through a recurring monthly subscription model. You typically start with a low-cost trial period - often around CAD $1.35 for 7 days - which automatically converts to a full paid plan (usually CAD $40 to $45 per month) unless you cancel before the trial ends. Many Canadian subscribers sign up for the trial, overlook the cancellation deadline, and discover unexpected monthly charges on their payment method weeks later.
This guide from Yafee walks you through exactly how to cancel MyIQ before your next billing cycle, recover control of your recurring charges, and understand your full rights under Canadian consumer protection law. Yafee specializes in helping Canadian consumers identify and stop unwanted subscriptions with clarity and legal precision.
The automatic renewal trap
MyIQ's business model converts trial users into recurring subscribers by default. Your trial period functions as a gateway: if you do nothing, the system upgrades you automatically to a paid subscription without requiring a second confirmation. This is lawful in Canada provided MyIQ disclosed the terms clearly before you paid. Nevertheless, many users miss the disclosure or forget the cancellation deadline.
The critical window: you must cancel during your trial period to avoid the first full charge. If you have already been charged for a full month, Canadian consumer protection law may entitle you to a refund depending on how MyIQ obtained your consent and what disclosures it provided.
Why clarity matters for MyIQ cancellation
MyIQ directs cancellation requests through a self-service portal on their website, but the process is not always intuitive, and customer support responses can be delayed. If the portal fails, loads incorrectly, or you need confirmation that your cancellation took effect, you may feel trapped. Yafee provides step-by-step instructions and legal grounding so you cancel with certainty and without delay.
Your consumer rights in canada and what MyIQ must do
Canadian law grants you specific protections when cancelling subscriptions, and MyIQ is legally bound to honour them.
Legal framework: consumer protection acts and the competition act
MyIQ operates in Canada and must comply with federal and provincial consumer protection statutes. The Competition Act (federal) and provincial Consumer Protection Acts impose the following obligations on subscription businesses:
- Disclose all material terms - including subscription price, billing frequency, and automatic renewal conditions - before you authorize payment.
- Obtain your express, informed consent to recurring charges; consent buried in lengthy terms or presented in tiny font does not satisfy this requirement.
- Provide a cancellation method that is simple, accessible, and available through the same channel you used to sign up (for example, if you signed up online, you must be able to cancel online).
- Stop all charges immediately or no later than your next billing cycle following your cancellation request.
- Issue refunds for any charges collected without proper disclosure or valid consent.
If MyIQ charged you without transparent disclosure or made cancellation unreasonably difficult, you have grounds to dispute the charge. Yafee recommends documenting your entire interaction: screenshots of the signup page, any trial terms you received, account settings pages, cancellation attempts, and all billing notifications.
Your legal position: 14-day cooling-off rights
Many Canadian provinces recognize a 14-day cooling-off period for distance sales (sales conducted online or by phone without in-person negotiation). While MyIQ's terms reference a 14-day refund window, the scope and consistency of this right across all Canadian provinces remains unclear in their public documentation. Nevertheless, you have the right to request a full refund if you were charged within the last 14 days and can demonstrate that MyIQ failed to disclose terms clearly or that you did not provide informed consent. If MyIQ refuses, you may escalate your complaint to your provincial consumer protection authority.
Chargeback and dispute rights
If MyIQ does not respond to your cancellation or refund request within a reasonable timeframe (typically 5 to 10 business days), you have the right to dispute the charge directly with your credit card issuer or bank. This process, called a chargeback, forces MyIQ to justify the charge. In most cases, if you can demonstrate that you cancelled or that the terms were not clearly disclosed, your financial institution will reverse the charge and issue you a credit. Document every communication attempt: screenshots, email records, dates, and times.
MyIQ cancellation methods and which works best
MyIQ offers multiple paths to cancel your subscription, each with different timelines and reliability levels.
Online cancellation through the MyIQ portal
MyIQ's primary cancellation method is a self-service portal accessible from your account dashboard on their website. This method is fastest and leaves an immediate digital record of your cancellation request.
Advantages: instant confirmation, immediate record-keeping, 24/7 availability. Disadvantages: if the portal is down or your account login fails, you cannot cancel and must use an alternative method.
Cancellation by registered mail
MyIQ also accepts cancellation requests via registered mail with return receipt (a "lettre recommandée A/R" in the original terms). This method provides a legally binding paper trail and is useful if the online portal fails or you distrust digital confirmation.
Advantages: legally documented proof of delivery, physical record. Disadvantages: slower (5 to 10 business days for delivery and processing), costs extra postage.
Comparison of cancellation methods
| Method | Speed | Evidence trail | Availability | Recommended for |
|---|---|---|---|---|
| Online portal | Instant | Digital confirmation email | 24/7 (if online) | First attempt - fastest option |
| Registered mail | 5-10 days | Return receipt | Postal hours | Portal failures or legal escalation |
| Customer support email | 2-5 days | Email record | Business hours | Backup if portal does not work |
Step-by-step cancellation guide for MyIQ
Follow these steps in order to cancel your MyIQ subscription safely and create a record of your cancellation request.
Step 1: log into your MyIQ account and locate the cancellation portal
- Visit the MyIQ website and enter your login credentials.
- Navigate to your Account Settings or Subscription Management section (usually found in the top-right menu under your profile name).
- Look for a link labeled "Cancel Subscription," "Manage Subscription," or "Billing." Yafee recommends taking a screenshot of this page before proceeding.
- If you cannot find a cancellation link, note the exact time and date, then proceed to Step 3 (contact customer support) or Step 4 (registered mail).
Step 2: initiate cancellation through the online portal
- Click the cancellation link and read any final prompts or surveys MyIQ presents.
- Confirm your cancellation request. MyIQ will typically ask you to select a reason (e.g., "too expensive," "no longer needed"). Answer truthfully but do not feel obligated to provide extended comments.
- Review the final confirmation screen carefully. It should state your cancellation is effective as of a specific date (usually the end of your current billing cycle).
- Take a screenshot of the final confirmation page, including the date, time, and any confirmation number.
- You should receive a confirmation email within minutes. If no email arrives within 1 hour, your cancellation may not have processed; proceed to the next step.
Step 3: verify cancellation via email and account review
- Check your inbox (and spam folder) for a cancellation confirmation email from MyIQ within 1 hour.
- Log back into your account and confirm that your subscription status now shows "Cancelled" or "Pending Cancellation" with an effective date.
- If the portal or email confirmation did not arrive, open your browser's developer tools (press F12), refresh the cancellation page, and check for error messages that might explain the failure. Screenshot any errors.
- If cancellation failed through the portal, proceed immediately to Step 4 (contact customer support by email) or Step 5 (registered mail).
Step 4: escalate cancellation via customer support email
- If the portal did not work, send a cancellation request email to MyIQ customer support. Use a clear subject line: "Cancellation Request for [Your Account Email Address]."
- In the email body, include:
- Your full name and account email address.
- The specific request: "I request immediate cancellation of my MyIQ subscription effective today."
- A statement: "Please confirm this cancellation in writing and cease all charges."
- A timestamp: note the date and time you are sending the email.
- Send the email from the same email address linked to your MyIQ account (this strengthens the request).
- Save a copy of your sent email and the confirmation receipt from your email provider.
- Expect a response within 2 to 5 business days. If you do not receive a response, proceed to Step 5.
Step 5: send registered mail cancellation notice
- Yafee recommends using this method if the portal and email channels fail, or if you wish to create an indisputable legal record.
- Prepare a letter in English (or French, depending on your province) stating:
- "I request immediate cancellation of my MyIQ subscription."
- Your full name, account email, and account number (if known).
- The date of the letter.
- A statement: "Please cease all recurring charges and send written confirmation of cancellation."
- Do not include payment information or bank details in the letter; MyIQ should not request these.
- Send the letter via Canada Post Registered Mail with Return Receipt to the address provided by MyIQ in their terms of service. Retain the return receipt.
- The return receipt serves as legal proof that MyIQ received your cancellation request. Keep this document for at least 2 years.
Pricing overview for MyIQ plans and cancellation impact
Understanding MyIQ's pricing structure helps you calculate the charges you may recover and confirms why you are cancelling.
| Plan | Trial cost | Trial duration | Full plan cost (monthly) | Auto-renewal |
|---|---|---|---|---|
| Trial (standard) | CAD $1.35 | 7 days | CAD $40-$45 | Yes - cancel before day 7 |
| Monthly Plus | Included in trial | 7 days | CAD $42 | Yes |
| Annual Plus | Not available | N/A | CAD $420 (billed yearly) | Yes |
If you were charged beyond your trial period without cancelling, you may be entitled to a refund for the unwanted charges. Yafee advises requesting a refund for charges incurred after your trial period ended, citing your cancellation request and the lack of clear consent.
Refund rights and how to recover unwanted charges
If MyIQ charged you after you cancelled, or charged you without your informed consent, you have the right to request a full refund under Canadian law.
Refund eligibility criteria
You are eligible for a refund if any of the following conditions apply:
- You cancelled your subscription before the end of the trial period, but MyIQ charged you for the full plan anyway.
- You were charged for a monthly renewal, but MyIQ's original disclosure did not clearly state the auto-renewal terms, price, or cancellation process.
- You submitted a cancellation request (via portal, email, or registered mail) but MyIQ continued to charge you in subsequent billing cycles.
- More than 14 days have passed since your purchase and you have not used a significant portion of the service (depending on your province's cooling-off rules).
How to request a refund from MyIQ
- Send a formal refund request email to MyIQ's billing department. Use the subject line: "Refund Request for Unauthorized Charges - [Your Account Email]."
- In the email, state:
- The date(s) of the charge(s) you dispute.
- The amount(s) charged (in CAD).
- A clear reason: for example, "I cancelled my subscription on [date], but you continued to charge me on [date]," or "Your original disclosure did not clearly state the auto-renewal terms."
- The date you are sending the request.
- A deadline: "Please process this refund within 10 business days."
- Copy any evidence you have: screenshots of your cancellation confirmation, MyIQ's original terms, screenshots of your account showing "Cancelled" status, and your cancellation email.
- Send the email from your account email address and keep a copy for your records.
If MyIQ refuses to refund
If MyIQ denies your refund request or does not respond within 10 business days, you have two escalation options:
- Dispute with your financial institution: Contact your credit card issuer or bank and request a chargeback. Provide your documentation (cancellation confirmation, refund request email, and billing statements). Your financial institution will investigate and typically reverse the charge if you can demonstrate you cancelled or that consent was invalid.
- File a complaint with your provincial consumer protection authority: Each Canadian province operates a consumer protection office. Visit your provincial government website and file a complaint against MyIQ. Include all documentation. Yafee recommends including the registration details of MyIQ's Canadian parent company (if applicable) in your complaint.
What happens after you cancel MyIQ
Once your cancellation is confirmed, you can expect specific outcomes in the days and weeks that follow.
Your account and access after cancellation
After your cancellation takes effect, MyIQ will typically allow you to access your account for the remainder of your paid billing cycle. For example, if you cancel on the 10th and your billing cycle runs until the 25th, you retain access until the 25th. After that date, your account will be deactivated and you will no longer be able to log in or access reports and features.
If you need a copy of your test scores or reports, download them before your cancellation date. Many users overlook this step and lose access to their historical data. Yafee recommends exporting or screenshotting all important information within 3 days of your cancellation confirmation.
Final billing and charge timeline
Your cancellation will prevent future recurring charges. MyIQ should not charge you again after your current billing cycle ends. Monitor your bank account or credit card statements for the next two billing cycles to confirm no further charges appear. If a charge does appear, contact your financial institution immediately and reference your cancellation confirmation.
Confirmation checklist post-cancellation
After cancelling, use this checklist to confirm your cancellation took effect:
- You received a cancellation confirmation email from MyIQ within 1 hour.
- Your account dashboard now displays "Cancelled" or "Pending Cancellation" status.
- You noted the effective cancellation date (usually the end of your current billing cycle).
- No new charges appear on your statement after the cancellation date passes.
- If your account allowed file downloads, you exported any test scores or reports you need before access expired.
Common cancellation mistakes and how to avoid them
Cancelling a subscription is straightforward, but several pitfalls can delay your refund or leave you still charged. Yafee has identified the most frequent errors Canadian users make and how to sidestep them.
Mistake 1: waiting too long to cancel your trial
Many users forget they are in a trial and miss the cancellation deadline by a single day. Once your trial ends, MyIQ immediately charges the full monthly fee. If this happens, you still have recourse: request a refund within 14 days citing the auto-renewal terms and your cancellation intent. However, it is far simpler to cancel before the trial ends.
Prevention: Set a phone alarm for the second-to-last day of your trial. Log into your account and verify your cancellation status before your trial expires.
Mistake 2: assuming email contact with customer support counts as cancellation
Simply emailing customer support to say "cancel my subscription" does not always result in cancellation, especially if the support agent is slow to respond. Use the official portal whenever possible, and always ask for written confirmation of your cancellation in a follow-up email.
Prevention: Use the online cancellation portal first. Email support only as a backup or if the portal fails.
Mistake 3: not taking screenshots of confirmations
If you need to dispute a charge later, your screenshot of the cancellation confirmation page is your strongest evidence. Without it, you rely on MyIQ's records, which may be incomplete or disputed.
Prevention: Screenshot the confirmation page immediately after cancelling and save it to your computer and cloud storage (e.g., Google Drive, OneDrive). Do the same for any confirmation emails.
Mistake 4: confusing account suspension with cancellation
Some users think deactivating their account stops charges. In reality, deactivation merely hides the account from view; your subscription remains active and continues to renew. You must explicitly cancel the subscription through the designated cancellation portal or in writing.
Prevention: Look specifically for a "Cancel Subscription" button or link, not just an "Disable Account" or "Delete Account" option.
Escalation checklist if MyIQ refuses to cancel or refund
If MyIQ has not responded to your cancellation or refund request within 10 business days, use this escalation checklist to protect your rights.
- Document all attempts: Compile a folder containing your cancellation email(s), portal screenshots, confirmation dates, and any response (or lack of response) from MyIQ.
- Send a final formal notice: Email MyIQ from your account address with the subject "Final Notice: Cancellation and Refund Demand" and set a firm deadline (e.g., "Respond by [date 5 business days away]").
- File a chargeback: If MyIQ does not respond, contact your credit card issuer or bank. Explain that you cancelled the subscription but MyIQ continued to charge you. Provide your documentation. Most financial institutions will reverse the charge within 30 days.
- Complain to your provincial consumer protection authority: Visit your province's ministry of consumer affairs website (e.g., Ontario's Ministry of Public and Business Service Delivery, or Quebec's Office of the Protecteur du Consommateur) and file a formal complaint. Include all evidence. Yafee recommends including MyIQ's business registration number and the name of any parent company operating in Canada.
- Consider small claims court: If the refund amount is under your province's small claims court limit (typically $10,000 to $35,000 depending on province), you may file a claim for the full refund plus costs. Many users settle before trial once they receive the court notice.
Where to send cancellation by mail
If you choose to cancel via registered mail, use the following details. MyIQ's cancellation address for Canada is listed in their terms of service. Yafee recommends verifying this address on the MyIQ website before mailing, as companies sometimes update their business locations.
In your letter, address it to MyIQ's billing or customer service department and include your full name, account email, and a clear statement: "I request immediate cancellation of my MyIQ subscription effective today." Send via Canada Post Registered Mail with Return Receipt and retain the receipt as proof of delivery.
If MyIQ does not provide a Canadian mailing address in their terms, it may operate through a parent company. Yafee recommends searching the MyIQ website for "Contact Us," "Legal," or "Terms of Service" to locate the correct Canadian business address. If no Canadian address is listed, you may be able to cancel by registered mail to an address listed in their terms of service, or you may file a complaint with your provincial consumer protection authority noting that MyIQ has not provided accessible cancellation channels.
Key takeaways and next steps
Cancelling your MyIQ subscription is a legal right under Canadian consumer protection law. MyIQ must stop charging you immediately once you submit a valid cancellation request, and you may recover charges collected without your informed consent. Use the online portal as your first step - it is fast and creates an immediate digital record. If the portal fails, escalate via email or registered mail. If MyIQ refuses to honour your cancellation or refund request, contact your financial institution for a chargeback or file a complaint with your provincial consumer protection authority.
Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions and recover refunds. Document every step, send communications in writing, and retain confirmation screenshots. Your rights are strong under Canadian law, and enforcement agencies and financial institutions take subscription disputes seriously. If you need additional guidance on your specific situation, Yafee is here to provide clarity on your consumer rights and next steps.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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