Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Myq, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Myq in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Myq
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Myq subscription with zero hassle
1
Fill in the form
Give us your details and those of your Myq subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Myq. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Myq refuses your cancellation.
Frequently asked questions
Cancel Myq: The Right Way
How to cancel MyQ in malaysia: your legal rights and step-by-step guide
What MyQ is and how you pay for it
MyQ is a cloud-based remote access service that connects to garage door systems and smart entry devices manufactured or supported by Chamberlain Group. You use the MyQ app to check door status in real time, receive activity alerts, and control access from your phone, regardless of your location.
The service operates on a hybrid billing model: the hardware (garage door opener or smart lock) is typically a one-time purchase, but certain features-video monitoring, motion detection, and advanced notifications-sit behind recurring subscription charges. In Malaysia, these charges often flow through Apple App Store, Google Play, or direct card billing, which is why identifying your billing source matters before you cancel.
What you usually pay for with MyQ
Most MyQ users in Malaysia pay for video storage and smart alert features. The base app functionality-door status checks and basic notifications-may be free, but premium video clips, extended motion detection, and person recognition typically require an active subscription. If you subscribed through your iPhone, iPad, or Android device, the charge appears on your Apple or Google account, not directly on a MyQ invoice.
MyQ availability and billing in malaysia
MyQ operates in Malaysia primarily as a hardware brand with limited confirmed local subscription pricing in Malaysian Ringgit (RM). No verified Malaysia-specific subscription page, Malay-language billing portal, or RM-denominated plan list has been published. Consequently, many Malaysian users discover charges on their Apple or Google accounts without realising the billing relationship. Yafee recommends confirming which platform owns your subscription before initiating cancellation, as the cancellation route depends entirely on who holds the billing agreement.
Your consumer rights under malaysian law
Your cancellation rights in Malaysia are protected under the Consumer Protection Act 1999 (Act 599), which governs the sale of goods and services to consumers. This Act grants you the right to cancel certain distance contracts-including online and app-based subscriptions-within a reasonable timeframe and to receive a refund if the service fails to meet agreed standards.
Your legal position as a MyQ subscriber
Under the Consumer Protection Act 1999, you have the right to cancel a subscription service within 14 days of purchase if you entered the contract through distance communication (online, app, or email). If MyQ fails to deliver the service as described or charges you without consent, you may cancel immediately and demand a refund. The burden of proof that you agreed to charges falls on MyQ or the payment processor (Apple, Google, or your bank).
Furthermore, if MyQ is operated by Chamberlain Group (a foreign entity), and no local registration or billing address in Malaysia exists, you retain the same statutory rights under Act 599. If MyQ or its billing agent refuses to refund a charge within 14 days of your cancellation request, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK), which enforces Act 599.
What happens if MyQ refuses to cancel or refund
If you cancel within 14 days and MyQ does not refund your payment, you have the right to escalate to KPDNKK (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna). Yafee advises collecting screenshots of your cancellation request, subscription receipt, and any refusal emails before escalating. KPDNKK can compel refunds and may impose penalties on companies that breach Act 599.
Identifying where you pay and which cancellation route to use
Before you cancel, you must pinpoint which platform holds your MyQ subscription, because the cancellation method differs for each one.
Check your payment source in three steps
- Open your most recent bank statement or credit card bill and locate the MyQ charge.
- If it says "APPLE.COM" or "APPLE ITUNES", you subscribed through App Store.
- If it says "GOOGLE*GOOGLE PLAY", you subscribed through Google Play.
- If it shows "MYQWORKS.COM" or "CHAMBERLAIN", you subscribed directly with MyQ.
- Take a screenshot of the charge and save your Order Confirmation Number or subscription receipt.
- Save this proof of payment in case you need to dispute the charge later.
- Note the amount, date, and billing cycle (monthly, yearly, or one-time).
- This helps support staff locate your account quickly.
How to cancel MyQ on each platform
Each billing platform requires a different cancellation method; following the wrong route will leave your subscription active and charges will continue.
Cancel a direct MyQ subscription (credit card)
If you paid MyQ directly by credit card, cancellation is not self-service. Yafee confirms that you must contact MyQ Customer Support by phone to request cancellation. Have your Order Confirmation Number, email address, and billing phone number ready before you call.
- Call MyQ Customer Support at 1-800-528-5880 (international number; you may incur long-distance charges from Malaysia).
- Inform the agent that you want to cancel your subscription effective immediately.
- Provide your Order Confirmation Number and billing address.
- Ask for written confirmation of cancellation via email.
- Confirm the cancellation end date and whether any refund will be issued.
- If you paid for an annual plan and cancel mid-year, ask whether a pro-rata refund applies.
- Save the confirmation email as proof of cancellation.
- If a charge appears after cancellation, use this email as evidence of your request.
Cancel MyQ through apple app store (iPhone and iPad)
Apple holds your subscription contract, not MyQ directly. Cancellation must happen inside Apple's ecosystem. You cannot cancel by deleting the app or contacting MyQ support.
- Open Settings on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find MyQ in the list and tap it.
- If MyQ does not appear, check whether the subscription is under a different app name (for example, "Chamberlain" or "Liftmaster").
- Tap Cancel Subscription.
- Apple will ask why you are cancelling; select an option or skip.
- Confirm the cancellation; Apple will show your final billing date.
- Take a screenshot of the cancellation confirmation.
- This proof is essential if Apple charges you again or if MyQ disputes your cancellation.
Cancel MyQ through google play (Android)
Google Play manages your subscription contract with MyQ. Cancellation must be completed inside the Google Play app or website; contacting MyQ will not stop the charges.
- Open the Google Play Store app on your Android phone or tablet.
- Alternatively, visit play.google.com in a web browser.
- Tap the profile icon in the top right corner and select Subscriptions.
- You will see all active subscriptions on your Google account.
- Find MyQ and tap it.
- If you do not see MyQ, search for the app name used when you subscribed.
- Tap Cancel subscription.
- Google will confirm the cancellation and show your last billing date.
- Screenshot the confirmation page.
- Keep this as proof that you cancelled before your next billing cycle.
Refunds and billing timelines after cancellation
Timing and refund eligibility depend on when you cancel relative to your billing cycle and which platform you use.
When you cancel before the next billing date
If you cancel before your next billing date arrives, you will not be charged again. Your access to MyQ may continue until the end of your current paid period (for example, if you cancelled on day 20 of a 30-day billing cycle, you retain access until day 30). After the billing period ends, your account loses subscription features and reverts to free-tier access if available.
Refunds for unused subscription periods
Refund eligibility is determined by the payment platform and the Consumer Protection Act 1999, not by MyQ alone. Under Malaysian consumer law, you may request a refund if you cancel within 14 days of purchase. However, if you cancel after 14 days, refunds are discretionary unless MyQ failed to deliver the service as promised.
| Scenario | Refund eligibility | Action |
|---|---|---|
| Cancelled within 14 days of purchase | Full refund (statutory right) | Request refund from Apple, Google, or MyQ within 14 days. |
| Cancelled after 14 days; service works normally | Discretionary (no statutory guarantee) | Contact MyQ Support; explain reason and request pro-rata refund. |
| Service did not work as advertised | Refund eligible under Act 599 | Gather evidence (screenshots, support logs) and escalate to KPDNKK if refused. |
| Charged after cancellation confirmation | Full refund + dispute right | Contact your bank or payment processor to dispute the charge. |
| Annual plan, cancelled mid-year | Pro-rata refund (if within 14 days) | Calculate unused days and request proportional refund. |
| Charged without consent | Full refund + penalty right | File a complaint with KPDNKK and dispute the charge with your bank. |
Processing time for refunds
Apple typically refunds within 3-5 business days after you cancel; Google Play refunds within 5-7 business days. Direct MyQ refunds vary depending on the card issuer and your bank. If a refund does not appear within 7 working days, contact your bank to initiate a chargeback dispute. Yafee recommends keeping all cancellation confirmations for at least 60 days in case you need to escalate to your bank or KPDNKK.
Common mistakes to avoid when cancelling MyQ
You are not alone if you have cancelled what you thought was MyQ only to be charged again. These are the most common pitfalls-and how to sidestep them.
Deleting the app without cancelling the subscription
Deleting the MyQ app from your phone does not cancel your subscription. The subscription lives on Apple's or Google's servers, not on your device. Charges will continue to your payment method even if the app is no longer installed. Always cancel through Settings > Subscriptions (Apple) or Google Play > Subscriptions before deleting the app.
Cancelling through MyQ support when you subscribed via apple or google
Many users contact MyQ Customer Support to cancel, thinking that is the official route. If you subscribed through Apple or Google, MyQ support cannot cancel for you because they do not control your subscription. You must cancel inside Apple Settings or Google Play to stop charges immediately. Contacting MyQ support may delay your cancellation by days.
Not taking a screenshot of the cancellation confirmation
If a charge appears after you cancel, you will need proof that you cancelled on a specific date. Screenshot the confirmation screen before you leave the Settings or Google Play app. Without this proof, your bank or payment processor may side with MyQ if there is a dispute.
Assuming a pro-rata refund will be automatic
If you paid for a full year and cancel after two months, Apple and Google do not automatically refund the unused portion. You must request a refund explicitly, either through their support channels or by disputing the charge with your bank. Yafee recommends calling your card issuer and asking for a pro-rata refund claim if MyQ or the app store refuses.
What happens after cancellation
Your subscription does not vanish instantly; understanding the post-cancellation window will help you avoid surprise charges and data loss.
Access and feature loss
After you cancel, you retain access to MyQ until the end of your current billing cycle. For example, if you cancel on 15 January and your renewal date is 1 February, you keep full access until 1 February. After that date, your account downgrades to free-tier features (if available) and premium services-video storage, alerts, and remote control-may stop working.
Data retention after cancellation
MyQ does not guarantee that your video clips, activity logs, or device history will remain available after your paid subscription ends. Download and save any recordings or data you need before the billing cycle closes. After your subscription expires, MyQ may delete stored content automatically; no specific data retention timeline has been published for Malaysian users.
Reactivating your subscription
If you change your mind and want to restart your MyQ subscription, you can reactivate it through the same platform (Apple, Google, or direct) at any time. Reactivation is usually instant; you will regain access to paid features immediately. Yafee advises checking that your devices are still paired to your account before paying to reactivate, as some devices may need re-linking after a cancellation period.
Pricing and subscription options
MyQ pricing in Malaysia is not standardised; the amount you pay depends on your device, region, and whether you signed up during a promotion.
| Feature or tier | Cost (estimated) | Billing frequency | What is included |
|---|---|---|---|
| Basic (free) | Free | N/A | Door/lock status, basic notifications. |
| Premium video and alerts | ~RM 8-15/month or RM 50-100/year (typical) | Monthly or annual | Video storage, motion detection, person recognition, extended alerts. |
| Family sharing (add-on) | Varies | Annual | Multiple user accounts, shared device access. |
| Professional monitoring (if available) | Price not confirmed for Malaysia | Monthly | 24/7 professional response to motion events. |
| Multi-device bundle | Price not confirmed for Malaysia | Annual | Premium features for up to 5 devices. |
Because MyQ does not publish a Malaysia-specific pricing page, you may find charges in foreign currencies (USD) or through regional resellers. If you are unsure whether your charge is legitimate, cross-reference the amount and date with your bank statement and the MyQ receipt email.
Comparison: keep or cancel MyQ
Deciding whether to cancel depends on the value you derive from the service and your device setup.
| Consider keeping MyQ if… | Consider cancelling MyQ if… |
|---|---|
| You use remote access regularly and live far from your garage/front door. | You only access the door manually and do not need remote monitoring. |
| Video clips or motion alerts are essential to your home security. | You do not use video features and basic alerts are sufficient. |
| You have multiple devices (doors, locks) paired and want unified control. | You control devices manually or through other systems. |
| You are within 14 days and unsure; test the free tier first. | You have tested the free tier and do not need premium features. |
| You share access with family members and need guest permissions. | You are the only user and do not invite others. |
| You have Chamberlain or Liftmaster door openers and want native integration. | Your devices work equally well without MyQ integration. |
Contact and escalation details for malaysia
If you encounter problems cancelling MyQ or are refused a refund, Yafee recommends using these official channels in order.
MyQ customer support
Call MyQ Customer Support at 1-800-528-5880 (international). This number is based in the United States; you may incur long-distance charges. Alternatively, visit the MyQ support website (myqworks.com) to check for a Malaysia-specific contact form or live chat option. Always request written confirmation of your cancellation via email, even if you cancel by phone.
Apple app store support (if you subscribed via iPhone or iPad)
Visit support.apple.com and select "Subscriptions and Billing". You can request a refund for unwanted charges within 60 days of the charge date. Apple reviews requests within 48 hours and may refund automatically if you cancelled in error or the charge is unauthorised.
Google play support (if you subscribed via android)
Visit play.google.com/store/account/subscriptions and select the MyQ subscription. If you believe the charge is fraudulent or you cancelled within 48 hours, tap "Report a problem". Google will investigate within 3-5 business days.
Ministry of domestic trade and consumer affairs (KPDNKK)
If MyQ or the app store refuses to refund a charge or cancellation request, lodge a formal complaint with KPDNKK at www.kpdnkk.gov.my or call 03-8882 8000. KPDNKK enforces the Consumer Protection Act 1999 and can compel refunds. Provide your cancellation confirmation, charge receipts, and any refusal emails. The agency typically responds within 14 days.
Your bank or credit card issuer
If a charge appears after you cancel, contact your bank or credit card company immediately to dispute the charge. You have the right to file a chargeback within 60 days of the unauthorised charge. Provide your bank with the cancellation confirmation screenshot and any emails showing MyQ or the app store refused your request.
Why you should take control of your subscriptions today
MyQ subscriptions often go unnoticed until they appear on your bank statement, especially if you signed up through Apple or Google. Taking action now-confirming your billing source, cancelling if you no longer use the service, and saving proof-protects you against unwanted charges and simplifies any dispute. Yafee has helped thousands of consumers cancel streaming, smart home, and SaaS subscriptions by providing clear, legally grounded guidance tailored to Malaysia's Consumer Protection Act 1999. Your statutory rights exist; using them is free, and Yafee's step-by-step cancellation walkthroughs ensure you do not accidentally remain charged.
Start today: identify your MyQ billing platform, follow the cancellation method that matches your subscription source, and take a screenshot of the confirmation. If you need escalation support, Yafee's legal framework and contact details above ensure you have every tool to reclaim refunds or dispute unauthorised charges.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Myq?
Join over 30,000 users who already trust us.