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Frequently asked questions
Cancel Myiq: The Right Way to Stop Charges
How to cancel Myiq in nigeria and reclaim your bank account
What Myiq is and why nigerians are cancelling
Myiq is a subscription-based cognitive training platform that delivers IQ tests, brain assessments, and performance analytics through a mobile app and web portal. The service attracts users in Nigeria with a low-cost trial offer (typically ₦1,500 or less), then converts you into a monthly subscriber unless you actively cancel before the trial expires.
Many Nigerian subscribers have discovered recurring charges hitting their bank accounts weeks after signing up for the trial. Unlike one-time purchases, Myiq's auto-renewal model means your subscription renews automatically every 30 days until you take deliberate action to stop it. If recurring charges have frustrated you or the service no longer aligns with your needs, Yafee walks you through every cancellation method available under Nigerian law. Understanding your rights and the precise steps to cancel protects your finances and ensures Myiq respects your decision to end the relationship.
How the trial-to-subscription cycle works
Myiq typically offers a discounted or near-free trial period (sometimes ₦0.99 or ₦1 for the first 7 days). During this window, you gain full access to the platform: cognitive exercises, progress tracking, and performance comparisons. When the trial period ends, the company automatically charges your payment method for the full monthly subscription, reported to be approximately €29.99 (which converts to roughly ₦15,000 to ₦18,000 NGN depending on current exchange rates). This charge repeats every 30 days unless you cancel explicitly beforehand.
The friction point: many users assume the trial is genuinely free or lose track of the expiration date. By the time the first charge appears, the renewal has already occurred. Yafee recommends setting a phone reminder 3 days before your trial ends, giving you sufficient time to cancel if you decide not to proceed.
Who should cancel Myiq
You should cancel if you have completed the cognitive exercises and see no ongoing benefit; the monthly cost (₦15,000-₦18,000) no longer fits your budget; you prefer free alternatives such as Lumosity or Elevate; or you simply changed your mind about the value proposition. Cancelling immediately halts all future charges and prevents further deductions from your payment method.
Your consumer rights under nigerian law
Before you cancel, understand the legal protections Nigerian consumer law affords you against predatory subscription practices.
The federal competition and consumer protection act protects your cancellation rights
The Federal Competition and Consumer Protection Act (FCCPA) 2019 is the primary legislation governing subscription services in Nigeria. Under the FCCPA, you possess an explicit right to cancel any subscription service without unreasonable barriers or penalties. The law mandates that Myiq provide a cancellation mechanism that is equally straightforward as the subscription process itself. If Myiq deliberately obstructs cancellation-for example, by hiding the cancel button, requiring you to call an unanswered number, or demanding a form with no response timeline-those actions constitute violations of consumer protection law. Yafee advises documenting all cancellation attempts, as this evidence supports escalation to the Federal Competition and Consumer Protection Commission (FCCPC) if needed.
Auto-renewal transparency and refund entitlements
Nigerian consumer law requires that subscription services clearly disclose auto-renewal terms before you make any payment. If Myiq did not explicitly communicate that your payment method would be charged monthly, or if the cancellation process was obscured or deliberately difficult, you have grounds to dispute the charge. Furthermore, if you cancel before your next billing date, you should not be charged for the upcoming renewal period. If Myiq charges you after you have cancelled, you can request a refund under the FCCPA's unfair practice provisions. The FCCPC considers charging after cancellation a breach of good faith.
Your legal position: Should Myiq refuse to refund an unauthorized or misleading charge, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC) or file a dispute with your bank or payment service provider. Both routes are free and protect your account from future abuse.
Cancellation methods for Myiq in nigeria
Myiq offers multiple cancellation pathways depending on where and how you subscribed; Yafee has mapped all three routes below with step-by-step instructions for each.
Method 1: cancel through the Myiq website or web portal
This is the fastest and most directly documented method, leaving an audit trail for your protection.
- Log in to your Myiq account on the official website (typically myiq.com or your region-specific URL).
- Enter your email address and password.
- If you have forgotten your password, click "Forgot password?" and reset via email.
- Navigate to your account settings or subscription management page.
- Look for tabs labelled "Account", "Subscription", "Billing", or "Settings".
- The exact location varies by app version; scroll down if the option is not immediately visible.
- Locate the subscription section and select "Cancel subscription" or "Stop recurring charges".
- Myiq may ask you to confirm your cancellation or provide feedback on why you are leaving.
- Complete any feedback field required, as this demonstrates your intent to cancel.
- Confirm the cancellation by clicking the final "Confirm cancellation" or "Yes, cancel my subscription" button.
- Do not close the browser or navigate away until you see a confirmation page or message.
- Take a screenshot or download a PDF of the cancellation confirmation page.
- This confirmation is your proof of cancellation if disputes arise later.
- Forward the confirmation to your personal email as a backup.
- Verify that your account status shows "Cancelled" or "Inactive" on the settings page.
- Return to the subscription section within 24 hours to confirm the change has taken effect.
Method 2: cancel via email to Myiq customer support
If you cannot log into your account or the website cancellation method does not work, contact Myiq directly by email.
- Compose a formal email to Myiq's support address (check your welcome email or the company's website for the current address).
- If no email address is listed, Yafee recommends checking the app's "Help" or "Contact Us" section.
- Include the following details in your email:
- Your full name and the email address associated with your Myiq account.
- Your account number or user ID (if visible in your account settings).
- The date your subscription began and your current billing date.
- A clear statement: "I request immediate cancellation of my Myiq subscription, effective immediately. Please confirm this cancellation in writing and confirm no further charges will occur."
- Send the email from the same email address linked to your Myiq account.
- This ensures Myiq can verify your identity and locate your subscription record.
- Retain a copy of your email and save Myiq's response.
- Email is a legally recognized form of notice; your sent copy and their reply form a contract amendment demonstrating cancellation intent.
- If Myiq does not respond within 5 business days, send a follow-up email marked "URGENT" and reference your original email date.
- Non-response to a cancellation request strengthens your case if you escalate to the FCCPC.
Method 3: cancel through your payment provider or bank
If Myiq's website or email cancellation fails, you can instruct your bank or payment service to block recurring charges.
- Contact your bank or mobile money service (e.g., your bank's customer service line or the Flutterwave/Paystack app if you used those platforms).
- Request a full block or revocation of the recurring payment authorization to Myiq.
- Provide the following information:
- The merchant name (Myiq or the entity that appears on your bank statement).
- The amount of the recurring charge (₦15,000-₦18,000 or the converted equivalent).
- Your request to cancel all future recurring transactions with this merchant.
- Confirm that your bank has deactivated the recurring payment mandate.
- Ask for a confirmation number or reference for your records.
- Verify within 5-7 days that no further charges appear on your statement.
- If a charge occurs after the mandate is revoked, report it as an unauthorized transaction to your bank immediately.
Pricing and billing structure for Myiq in nigeria
Understanding Myiq's cost breakdown helps you assess whether the platform is worth retaining and strengthens your negotiating position if you request a pro-rated refund.
| Plan | Trial period | Trial cost | Monthly subscription | Converted to NGN (approx.) | Billing frequency |
|---|---|---|---|---|---|
| Standard trial | 7 days | ₦0.99 to ₦1,500 | €29.99 per month | ₦15,000-₦18,000 | Every 30 days (auto-renewing) |
| Extended trial (promotional) | 14 days | Free or ₦1 | €29.99 per month | ₦15,000-₦18,000 | Every 30 days (auto-renewing) |
| Annual plan (if available) | 7 days | ₦1,500 | Approx. €250-€300 per year | ₦125,000-₦150,000 | Once per 12 months |
If you discover you were charged after cancellation, Yafee recommends requesting a pro-rated refund covering the days you did not use the service post-cancellation.
What happens after you cancel Myiq
Cancellation does not end immediately; understanding the transition timeline prevents confusion and helps you verify the cancellation took effect.
Timeline and account access after cancellation
After you cancel, Myiq typically grants you access to your account until the end of your current billing cycle. For example, if your next charge date is 15 days away, you retain full access for those 15 days, after which your account locks. No charge will be applied at that date because your subscription is cancelled. Within 24-48 hours of cancellation, you should receive a confirmation email from Myiq stating that your subscription has been deactivated and no future charges will occur. If you do not receive this email within 48 hours, contact support again using Method 2 (email) above.
Verify the cancellation on your next expected billing date
Set a calendar reminder for your next billing date (e.g., 30 days from now). Check your bank statement on that date to confirm no charge from Myiq has appeared. If a charge does appear despite cancellation, escalate immediately to your bank and file a complaint with the FCCPC.
Request a refund if charged after cancellation
If Myiq charges you after you have cancelled, you have the legal right to request a refund. Contact Myiq support using Method 2 (email) and include your cancellation confirmation and your bank statement showing the unauthorized post-cancellation charge. Yafee advises requesting a full refund of the unauthorized amount within 14 days. If Myiq refuses, file a dispute with your bank as an unauthorized transaction and escalate to the FCCPC.
Common mistakes when cancelling Myiq
Many Nigerian consumers attempt cancellation but inadvertently create barriers to success. Rest assured: most of these mistakes are easily corrected, and Yafee can help you navigate each one.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Myiq app from your phone does not cancel your subscription. The recurring charge continues because the subscription remains active on Myiq's servers. You must explicitly cancel through the website, email, or your bank as outlined above. If you have only deleted the app and charges have continued, reinstall it immediately, log in, and follow Method 1 to cancel properly.
Mistake 2: assuming the trial cancellation happens automatically
Myiq does not automatically cancel your subscription when the trial ends. The system defaults to converting you to a paid monthly subscriber. You must take manual action before the trial expires. Set a phone reminder 3 days before the trial ends to cancel proactively.
Mistake 3: not retaining proof of cancellation
If you cancel via website, take a screenshot of the confirmation page immediately. If you cancel via email, keep both your sent email and Myiq's response. This documentation is critical if Myiq charges you after cancellation or if you need to dispute the charge with your bank. Yafee advises forwarding all confirmations to your personal email as a permanent backup.
Mistake 4: failing to confirm cancellation on your next billing date
Many users cancel but assume it worked without verifying. Check your bank statement on your next expected billing date. If no Myiq charge appears, the cancellation was successful. If a charge does appear, you have proof of cancellation that strengthens your dispute with the bank.
Your checklist before and after cancellation
Use this checklist to ensure you complete every necessary step and protect your account from future disputes.
| Task | Before cancellation | After cancellation | Importance |
|---|---|---|---|
| Note your trial end date | Complete this first | - | Prevents surprise charges |
| Set a calendar reminder (3 days before trial ends) | Do this immediately | - | Gives you time to cancel before the charge |
| Choose your cancellation method (website, email, or bank) | Plan ahead | - | Ensures you use the fastest route |
| Log in to your account | - | Do this on the day of cancellation | Confirms your account is accessible |
| Take a screenshot or PDF of the cancellation confirmation | - | Complete immediately after cancelling | Proof of cancellation for disputes |
| Check your bank statement on the next billing date | - | Do this 5-7 days before your next charge date | Confirms no unauthorized charge occurred |
How to escalate if Myiq refuses to cancel or disputes your cancellation
If Myiq refuses to honor your cancellation request or continues charging you after you have cancelled, Nigerian consumer law gives you an escalation pathway.
Step 1: send a formal written demand
Compose a formal demand letter (by email or registered mail) to Myiq stating your cancellation intent, the date you submitted the cancellation request, and the amount of any unauthorized charges. Yafee recommends using this language: "I cancelled my Myiq subscription on [DATE] as evidenced by [METHOD-screenshot/email confirmation]. I demand immediate cessation of all charges and a full refund of all charges incurred after my cancellation date within 14 days of this letter. If you do not comply, I will escalate this matter to the Federal Competition and Consumer Protection Commission and my bank."
Step 2: file a complaint with the federal competition and consumer protection commission
If Myiq does not respond within 14 days or refuses your refund, file a formal complaint with the FCCPC online at fccpc.gov.ng or by contacting their office directly. Provide your cancellation evidence, bank statements showing unauthorized charges, and all correspondence with Myiq. The FCCPC investigates unfair subscription practices and can mandate refunds and penalties against Myiq.
Step 3: file a dispute with your bank
Simultaneously, notify your bank or payment service provider of the unauthorized charges. Report the transaction as a dispute and provide your cancellation confirmation as evidence. Your bank can reverse the charge and block future transactions from Myiq. This process typically takes 10-21 business days but protects your account immediately.
How yafee helps you cancel Myiq and protect your account
Yafee is Nigeria's leading subscription cancellation and contract review platform, trusted by thousands of Nigerian consumers to reclaim control of their subscriptions. Yafee has helped thousands of consumers cancel unwanted services like Myiq, negotiate refunds, and escalate disputes to regulators when companies refused to comply. Our contract law specialists understand Nigerian consumer protection legislation and can review your Myiq terms, identify unfair clauses, and guide you through cancellation step-by-step.
If you have already attempted to cancel Myiq without success, Yafee's team can draft a formal cancellation demand letter and coordinate escalation to the FCCPC on your behalf. Whether you choose to cancel through the website, email, or your bank, Yafee ensures you retain all necessary documentation and follow the legally compliant procedure. Visit Yafee.com today to upload your Myiq subscription agreement and receive a personalized cancellation roadmap tailored to your situation. Yafee has helped thousands of Nigerian consumers take action-let us help you next.
Summary and key takeaways
Myiq's auto-renewal model in Nigeria converts trial users into recurring monthly subscribers (₦15,000-₦18,000 per month) unless you cancel explicitly. The Federal Competition and Consumer Protection Act (FCCPA) 2019 guarantees your right to cancel without unreasonable barriers and to receive refunds for charges incurred after cancellation. You have three cancellation methods: the Myiq website (fastest), email to support (documented), or instruction to your bank (most reliable if other methods fail). After cancellation, verify no charges appear on your next billing date and retain all confirmation evidence. If Myiq refuses to cancel or charges you after cancellation, escalate to the FCCPC or your bank-both are free and effective. Yafee stands ready to guide you through every step and fight for your refund if the company refuses.
Start your cancellation today at Yafee.com and reclaim your account.
Contact information for Myiq support and escalation
The mailing address provided for Myiq is a U.S.-based location; no Nigeria-specific address has been published. Contact Myiq through the following channels:
- Email support: Check the welcome email from Myiq or the app's "Contact Us" section for the current support email address.
- In-app support: Navigate to Settings or Help within the Myiq app for a direct support chat or contact form.
- Federal Competition and Consumer Protection Commission (FCCPC): File a complaint at fccpc.gov.ng if Myiq refuses to cancel or refund you.
- Your bank or payment provider: Contact your bank directly to revoke the recurring payment mandate and dispute unauthorized charges.
Yafee remains your trusted resource for cancellation guidance in Nigeria. Contact us at Yafee.com or consult our free guides to protect your subscription account today.
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