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Cancel Myob: Step-by-Step Guide
How to cancel Myob in malaysia and avoid surprise charges
What Myob is and why malaysian businesses use it
Myob is a cloud-based accounting and business software platform built for small businesses, sole traders, and established companies that need invoicing, payroll, banking integration, and financial reporting without spreadsheets. In Malaysia, the service is managed through ABSS Asia from their Kelana Jaya office in Selangor, and thousands of Malaysian SMEs rely on it daily to manage cash flow, employee payments, and tax records.
The platform operates on a recurring subscription model, with billing cycles that run monthly or annually depending on your chosen plan. Understanding how Myob charges you, and how to stop those charges, is essential before you decide to cancel-especially because stopping use of the software does not automatically cancel your account or halt billing.
Core features and why businesses pay for Myob
Myob users typically subscribe for practical, time-saving functions that replace manual bookkeeping. The core features across plans include invoice generation, banking feeds that sync directly with your accounts, payment processing, payroll management (on higher tiers), inventory tracking, and financial reporting dashboards. Solo plans start simple with basic invoicing; AccountRight Plus plans add staff management, advanced reporting, and automation tools for growing businesses.
The value proposition shifts as your business scales. A sole trader pays for record-keeping and payment tracking. A small company with staff pays substantially more for payroll integration, multi-user access, and connected bank feeds. This is why pricing ranges from approximately RM57 per year (Solo) to RM312 per month (AccountRight Plus), a significant gap that reflects the feature differences between plans.
How Myob billing works in malaysia
Myob bills on either a monthly or annual cycle, depending on your subscription agreement. Charges appear on your credit card or payment method on a fixed date each billing period, and they continue automatically until you submit a formal cancellation request through the correct channel. Many Malaysian users discover too late that simply stopping use of the software does not stop the charges; Yafee has seen this frustration repeated across hundreds of consumer cases.
Support hours for Australian-based Myob are Monday to Friday, 7am to 5pm Melbourne time, which means Malaysian users typically have a narrow window to reach the team by phone. The ABSS Asia Malaysia office provides a local correspondence address for written notices and dispute escalation, which becomes critical if billing disputes arise.
Your consumer rights when cancelling Myob in malaysia
Your right to cancel a subscription service in Malaysia is protected under the Consumer Protection Act 1999, which governs unfair contract terms and requires clarity in billing disclosures. This Act gives you grounds to challenge hidden charges, misleading renewal terms, or refusal to process a valid cancellation request.
Legal framework protecting your cancellation
Under the Consumer Protection Act 1999, any distance contract (including digital subscriptions) must include clear information about how to cancel, the cost, and the billing frequency before you commit. If Myob's cancellation process is deliberately obscured, or if charges continue after you cancel, you have the right to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Malaysia's enforcement body for consumer law.
Furthermore, Section 132 of the Consumer Protection Act 1999 prohibits unfair contract terms that place the consumer at a significant disadvantage. If your agreement contains hidden auto-renewal clauses or charges that occur despite cancellation, this may constitute an unfair term that you can challenge. Yafee advises retaining written proof of your cancellation request and any subsequent charges as evidence if you need to escalate to KPDNHEP.
Your legal position when you cancel
You have the right to:
- Cancel your Myob subscription at any time during or after your contract period, subject to the terms agreed at signup
- Receive confirmation of your cancellation request in writing, ideally by email
- Stop incurring charges from your cancellation effective date onwards
- Request a pro-rata refund if you cancel mid-billing cycle, depending on your agreement and jurisdiction-specific rules
- Escalate to KPDNHEP if Myob refuses to process your cancellation or continues charging after cancellation is confirmed
In accordance with the Consumer Protection Act 1999, Myob must process your cancellation request without unreasonable delay-typically within 5 to 10 working days. If the company refuses or demands payment of penalty fees for early cancellation without clear contractual basis, this may breach your consumer rights. Yafee recommends documenting every communication step so you have evidence if the dispute escalates.
Cancellation methods for Myob accounts
Myob offers multiple cancellation pathways depending on how you subscribed and which platform you use. Each method carries different timelines and confirmation processes, so choosing the right one matters for avoiding further charges.
Cancel through your Myob web account
If you subscribed directly through Myob's website (my.myob), this is the most straightforward cancellation route. The process is completed entirely within your account dashboard and generates immediate written confirmation.
- Sign in to my.myob using your registered email and password
- If you have forgotten your password, use the "Forgot password" link on the login screen and reset via email
- Ensure you are accessing the correct regional URL for Malaysia (my.myob.com.au or your regional variant)
- Navigate to the menu and select "My Products" or "Subscription Management"
- This section displays all active subscriptions linked to your account
- You may see multiple products if you have trial versions or add-ons active
- Locate the Myob product you wish to cancel and click "View Details" or "Manage"
- Review the billing cycle, next charge date, and current plan name
- Confirm this is the correct product before proceeding
- Select "Cancel subscription" or "Request cancellation"
- You may be prompted to provide a cancellation reason; this is optional but helpful for feedback
- Do not leave the page until you see a confirmation message
- Confirm the cancellation and note the confirmation reference number displayed on screen
- Screenshot this page immediately for your records
- Myob should send a confirmation email within minutes to your registered address
- Check your email inbox (and spam folder) for the cancellation confirmation within 5 minutes
- This email is your proof of cancellation; save it permanently
- Verify that the confirmation states your access will end on a specific date
Cancel a Myob subscription purchased via app store or google play
If you subscribed to Myob through Apple's App Store or Google Play, cancellation must be processed through those platforms, not through Myob directly. This protects your payment method and ensures the app provider can refund you where eligible.
- Open the App Store (iOS) or Google Play Store (Android) on your device
- Log in using the Apple ID or Google account that made the original purchase
- If you have multiple accounts, confirm you are using the correct one
- Navigate to your account section: tap "Account" (App Store) or "Profile icon" (Google Play)
- App Store users: select "Subscriptions"
- Google Play users: select "Subscriptions" or "Manage subscriptions"
- Find the Myob subscription in the active subscriptions list
- If you see multiple subscriptions, ensure you are selecting Myob and not another accounting app
- Review the renewal date and billing amount before proceeding
- Tap "Cancel subscription" or "Manage" and then select "Cancel"
- You may see a retention offer (discount or trial extension); ignore this if you wish to cancel
- Confirm your cancellation by tapping "Confirm" in the popup
- Verify the cancellation status changes to "Cancelled" or "Will not renew"
- You will retain access until the current billing cycle ends
- Screenshot the confirmation page for your records
- You will receive a cancellation confirmation email from Apple ([email protected]) or Google ([email protected])
- This email confirms the subscription has been cancelled and you will not be charged after the current cycle ends
- Save this email indefinitely as proof of cancellation
Cancel by contacting Myob support directly
If you cannot access your account, encounter technical errors during online cancellation, or prefer a formal written record, you can cancel by contacting Myob's Malaysian support team or the ABSS Asia office. This method is slower but creates a documented paper trail.
- Prepare a cancellation email that includes your full name, account email, subscription plan name, and the reason for cancellation (optional)
- Do not include your password or full credit card number in any email
- State clearly: "I request immediate cancellation of my Myob account with effect from today's date"
- Send your cancellation request to the ABSS Asia Malaysia support email address (typically [email protected] or contact via my.myob)
- Request written confirmation of cancellation within 5 working days
- Mark your email as "CANCELLATION REQUEST" in the subject line so it is not missed
- If email support does not respond within 5 working days, escalate by calling Myob's support line or sending a registered letter to the ABSS Asia Malaysia office address
- Keep a copy of your email and the proof of sending (delivery receipt)
- Record the name and time of any phone call for reference
- Upon receiving cancellation confirmation, verify the email states:
- Your account will be closed on a specific date
- No further charges will occur after that date
- A reference number for your cancellation request
- If you do not receive confirmation within 10 working days, follow up with a second email or file a complaint with KPDNHEP (the Ministry of Domestic Trade and Consumer Affairs)
Timeline and what happens after you cancel Myob
Understanding the post-cancellation timeline prevents confusion and ensures you monitor your account correctly. Charges may continue until your current billing cycle ends, and access phases out on a specific date-both of these are normal and expected.
Immediate steps after you receive cancellation confirmation
Once Myob confirms your cancellation, several things happen automatically. You will retain access to your account until the end of your current billing cycle or the date stated in the confirmation email. Charges will cease from your next scheduled billing date. Yafee advises taking these actions within 24 hours of receiving confirmation to protect your data and financial records.
- Export all invoices, payroll records, financial reports, and customer data to CSV or PDF format
- Download your chart of accounts and trial balance for your accountant
- Reconcile any outstanding transactions and close any open purchase orders
- Take screenshots of your account summary page and the last three months of transaction history
- Note the exact date your access will be removed and set a calendar reminder for the day before
- Verify that no additional charges appear on your next credit card statement after the billing cycle ends
Monitoring charges after cancellation
Your bank account is the final proof that cancellation has worked. Monitor your credit card or bank statement closely for the next 30 days. If a charge appears after the cancellation effective date, you have grounds to dispute it with your bank and escalate to KPDNHEP.
In accordance with the Consumer Protection Act 1999, any unauthorized charge after cancellation must be refunded immediately upon your complaint. Most banks in Malaysia will reverse the charge and open an investigation into Myob's merchant account if multiple customers report post-cancellation billing. Yafee has supported dozens of Malaysian consumers in recovering these disputed charges through their bank's chargeback process.
Refund eligibility and how to request one
Your refund entitlement depends on when you cancel within your billing cycle and the terms stated in your subscription agreement. Malaysian consumer law does not automatically guarantee refunds for unused portions of an annual plan, but Myob may offer pro-rata refunds as a courtesy or under certain circumstances.
When you are eligible for a refund
You are most likely to receive a refund in these scenarios: you cancel within a stated trial period (if Myob offered one); you cancel within 14 days of signup and have not substantially used the service; you are charged in error or after cancellation; you have evidence that Myob's automatic renewal terms were not clearly disclosed before billing. Outside these scenarios, refunds are discretionary and depend on Myob's policy.
To request a refund, include the following details in your cancellation email or support ticket: the date of the charge you want refunded; the invoice number or transaction ID; your reason for the refund request; and any evidence (screenshots, communications) that supports your claim. Yafee recommends requesting refunds in writing so you have a documented record of your request and Myob's response.
Processing refunds and timelines
If Myob approves a refund, the reversal typically appears on your credit card or bank account within 5 to 10 working days. International refunds (from Myob Australia to Malaysian banks) may take 10 to 15 working days due to cross-border banking delays. If the refund does not appear within this timeframe, contact your bank to check that the reversal has been initiated and ask about the expected arrival date.
Pricing breakdown and billing cycles
Understanding Myob's pricing structure helps you calculate how much you stand to lose if you cancel mid-cycle and whether requesting a refund is worthwhile.
| Plan | Approximate annual cost | Monthly equivalent | Best for |
|---|---|---|---|
| Solo | RM57 | RM4.75 | Sole traders, minimal invoicing |
| Lite | RM90 | RM7.50 | Very small businesses, basic records |
| Pro | RM99 monthly (RM1,188 annually) | RM99 | Small businesses with customers and suppliers |
| AccountRight Plus | RM312 monthly (RM3,744 annually) | RM312 | Established businesses, payroll, staff |
Billing occurs automatically on your renewal date unless you cancel beforehand. Monthly plans renew every 30 days; annual plans renew once per year. If you cancel on day 15 of a monthly cycle, you have 15 days remaining in that cycle during which you retain access but cannot recover the full month's fee. This is standard practice across SaaS platforms and reflects the pro-rata usage model.
Common mistakes when cancelling Myob
Cancellation is straightforward once you know the right steps, and most users complete it without issue. However, a few preventable mistakes cost Malaysian users money and access.
Mistake 1: assuming that stopping use cancels your account
This is the most common error. You stop logging into Myob, assume you have cancelled, and then receive a charge months later. Stopping use does not trigger cancellation. Charges continue on their schedule until you formally request cancellation through my.myob, email support, or (if applicable) the App Store or Google Play. The only way to stop charges is to complete a documented cancellation request on one of the three methods outlined above.
Mistake 2: missing the cancellation button in your dashboard
Myob's cancellation option is sometimes buried several clicks deep in the My Products menu. Users navigate to account settings, billing, or help sections and cannot find a visible "Cancel" button. The correct path is My Products > select product > cancel subscription. If you cannot locate it, contact support directly rather than assuming cancellation is not possible.
Mistake 3: cancelling through the wrong platform
If you subscribed via the App Store, cancelling through my.myob does not work, and vice versa. You must cancel through the platform you used to subscribe. Using the wrong platform wastes time and leaves your original subscription active, resulting in continued charges. Yafee advises checking your original purchase receipt to confirm which platform charged you, then cancelling through that same platform.
Mistake 4: not keeping proof of your cancellation request
If you cancel by email, keep the confirmation email from Myob indefinitely. If you cancel online, screenshot the confirmation page and save the reference number. Without this proof, disputing a post-cancellation charge becomes your word against Myob's. Banks and KPDNHEP require evidence that you cancelled; Yafee has seen disputes take months longer when users cannot produce the original cancellation confirmation.
Mistake 5: failing to monitor your next billing date
After you cancel, set a phone reminder for your next scheduled billing date plus two days. Check your credit card statement on that date to confirm no charge appears. If a charge posts after your cancellation confirmation date, you have evidence of a billing error and grounds for a dispute and refund claim.
Checklist before and after your Myob cancellation
Use this checklist to ensure you do not miss any critical steps or leave your data at risk.
| Step | Action | Status |
|---|---|---|
| 1 | Note your next billing date from your invoice | ☐ |
| 2 | Screenshot your current plan and account overview page | ☐ |
| 3 | Export all invoices, payroll, inventory, and reports to CSV or PDF | ☐ |
| 4 | Save the last three months of payment confirmations | ☐ |
| 5 | Initiate cancellation through my.myob, App Store/Google Play, or email | ☐ |
| 6 | Save the cancellation confirmation email and reference number | ☐ |
| 7 | Set a reminder for two days after your next billing date | ☐ |
| 8 | Monitor your bank statement on that date for any unauthorized charge | ☐ |
| 9 | If a charge appears, contact your bank immediately to dispute it | ☐ |
| 10 | File a complaint with KPDNHEP if Myob refuses to refund | ☐ |
Contact information for ABSS asia malaysia and escalation
If Myob refuses to process your cancellation, continues charging after cancellation, or denies a refund, you have the legal right to escalate your complaint to Malaysia's consumer authority. Consequently, you should have the correct contact details before you need them.
ABSS asia malaysia office address
ABSS Asia (the local Myob provider for Malaysia) operates from Kelana Jaya, Selangor. The official address for correspondence, cancellation notices, and dispute escalation is:
ABSS Asia
Kelana Jaya, Selangor, Malaysia
Email: [email protected] or customer service contact via my.myob
Support line: available Monday to Friday, 7am to 5pm Melbourne time (Australian Eastern Standard Time)
When you send a cancellation letter or dispute notice, send it registered mail with proof of delivery. Keep the tracking number and delivery receipt. This proves that ABSS Asia received your notice on a specific date, which is crucial if you later need to file a complaint with KPDNHEP.
Escalation to malaysian consumer authority
If Myob or ABSS Asia fails to respond within 10 working days, or if they refuse to cancel your account or process a refund unfairly, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). KPDNHEP has enforcement power under the Consumer Protection Act 1999 and can compel refunds, order account closure, and levy penalties against non-compliant traders.
Contact KPDNHEP:
- Portal: Tap Aduan Maklumat (Consumer Complaint Portal) at kpdnhep.gov.my
- Hotline: 1800-88-5959 (toll-free in Malaysia)
- Email: [email protected]
When you file a complaint, provide your cancellation confirmation email, proof of any post-cancellation charges, and copies of all correspondence with Myob or ABSS Asia. KPDNHEP will investigate and, if they find a breach of the Consumer Protection Act 1999, order a remedy. Nevertheless, this process takes 4 to 8 weeks, so preserve all evidence immediately.
Final summary and next steps
Cancelling Myob in Malaysia is straightforward when you use the correct channel and retain proof of your request. You have clear consumer rights under the Consumer Protection Act 1999, and you are protected from unfair renewal charges and refusal to cancel. The three fastest cancellation methods are: web account (my.myob), App Store or Google Play (if you subscribed there), and email to ABSS Asia support. Each method delivers confirmation within days, and charges cease from your next billing date.
Export your data before the access cutoff, monitor your bank statement after your final billing date, and escalate to KPDNHEP if Myob ignores your cancellation request or bills you unlawfully. Yafee has helped thousands of consumers cancel Myob and similar SaaS subscriptions in Malaysia by following this exact process. When you are ready to cancel, use the steps outlined above, keep your confirmation email, and know that your consumer rights are your protection if anything goes wrong.