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Frequently asked questions
Cancel Kajabi: The Right Way
How to cancel Kajabi in malaysia and avoid hidden charges
What Kajabi is and why malaysian users cancel
Kajabi is a subscription-based software platform built for creators, coaches, and online businesses that need to host courses, memberships, communities, and digital products in one place. The company operates from Irvine, California, United States, and charges subscription fees in US dollars - a factor that affects Malaysian users significantly.
If you are here because your Kajabi billing feels unclear or you worry about unexpected charges, that concern is valid. Kajabi's monthly plans start at RM335 (approximately USD 71) and climb to RM1,883 (approximately USD 399), so even one unintended billing cycle represents a substantial cost. Many Malaysian users cancel because pricing in foreign currency creates budget uncertainty, local payment options are limited, or support response times do not align with Malaysia working hours.
What you pay for on Kajabi
Kajabi bundles multiple tools into tiered subscription plans. You are not purchasing a simple website builder; instead, you access product hosting, email marketing automation, sales funnels, landing pages, checkout infrastructure, community features, analytics dashboards, and administrative controls. The plan you choose determines how many products, contacts, websites, communities, and admin users your account supports.
The Starter plan (RM335 monthly) includes one product, 250 contacts, one website, one community, and two admin users. The Pro plan (RM1,883 monthly) removes most limits and allows unlimited products, 100,000 contacts, three websites, three communities, and 25 admin users. This tiered structure means your cancellation decision depends partly on whether you still need the feature set you are paying for.
Why Kajabi is harder to cancel from malaysia
Malaysian users face specific friction points when cancelling Kajabi. Currency conversion means your billing statement appears in USD first, then your bank applies a foreign-exchange rate - and you may not see the final MYR amount until the charge settles. Kajabi publishes no dedicated Malaysia pricing, Bahasa Malaysia support, or Malaysia office in public sources, so you engage exclusively with a US-based support team via email or the Help Center, with stated availability of 24/7 support through [email protected].
Support response times may lag because Kajabi operates on Pacific Time, not Malaysia Standard Time. When you submit a cancellation request or refund appeal outside US business hours, you wait longer for a reply. Understanding this context helps you plan your cancellation timing and set realistic expectations for refund decisions.
Kajabi pricing table and monthly cost comparison
The table below shows Kajabi's current subscription tiers as they appear to Malaysian users paying in USD, converted to approximate MYR amounts using a typical bank exchange rate (rates vary by financial institution).
| Plan name | Monthly cost (USD) | Approx. MYR (conversion only) | Key features |
|---|---|---|---|
| Starter | USD 71 | RM 335 | 1 product, 250 contacts, 1 website, 1 community |
| Growth | USD 167 | RM 788 | 5 products, 2,500 contacts, 2 websites, 2 communities |
| Pro | USD 399 | RM 1,883 | Unlimited products, 100,000 contacts, 3 websites, 3 communities |
Currency conversion rates fluctuate daily. Your actual MYR charge may differ from this table. Always check your Kajabi invoice to see the exact USD amount and the conversion rate your bank applied on the date the charge posted.
Your legal position and consumer rights under malaysian law
Your right to cancel Kajabi rests on the Consumer Protection Act 1999 (CPA 1999), the primary consumer legislation in Malaysia. Under this law, you have a statutory right to cancel a distance contract (any purchase made without face-to-face negotiation - which includes all online subscriptions) within 14 calendar days from the date you enter the contract, provided no service has been performed.
However, Kajabi's terms state that once you access the platform, download content, or begin uploading files, the service is "performed" - which means you may lose the 14-day cooling-off period. This is legally permissible under the CPA 1999 if you expressly agree to the terms before purchase. Consequently, if you wish to cancel within the statutory window, you must do so before you actively use the platform.
Your legal position
You have the right to cancel Kajabi within 14 days under the Consumer Protection Act 1999 if no service has been performed. Once you use the platform materially (upload content, create products, launch campaigns), the cooling-off period typically expires. After 14 days, you can still request cancellation, but Kajabi is not legally required to issue a refund - cancellation becomes a matter of the company's own refund policy, not statutory consumer protection. If Kajabi refuses a refund you believe you are entitled to, you may escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the CPA 1999 in Malaysia.
How to cancel Kajabi on the web platform
Kajabi's web cancellation path is located inside your account dashboard under the Subscriptions section. The steps are straightforward if you follow the exact sequence, though the interface layout may vary slightly depending on recent product updates.
Step 1: log in to your Kajabi account
- Visit kajabi.com and click Log In at the top right.
- Enter your email address and password.
- If two-factor authentication is enabled on your account, complete the verification step (Kajabi may send a code to your email or linked phone number).
- You are now in your Kajabi dashboard.
Step 2: navigate to the subscriptions section
- In the left-hand navigation menu, locate and click Sales.
- A submenu appears; select Subscriptions.
- Kajabi now displays all active subscriptions tied to your account.
Step 3: locate your subscription and access cancellation options
- Find the subscription you wish to cancel (your plan name appears here - Starter, Growth, or Pro).
- To the right of the subscription, click the three-dot menu icon labelled More Actions or Options.
- A dropdown menu appears; select Cancel Payments or Cancel Subscription.
Step 4: choose your cancellation date
- Kajabi prompts you to select when the cancellation takes effect.
- You typically see two options:
- Cancel immediately: Your subscription ends at once, and you lose access to the platform immediately (no pro-rata refund for unused time).
- Cancel at the end of your current billing cycle: Your subscription continues until your next billing date, then stops automatically. You are charged in full for the current month.
- Select the option that suits your situation.
Step 5: confirm your cancellation
- Kajabi displays a final confirmation screen summarizing your choice and the effective cancellation date.
- Click Confirm, Yes, Cancel, or the equivalent button to finalize the cancellation.
- You receive an on-screen confirmation message and, typically, a confirmation email from Kajabi within a few minutes.
Step 6: verify the cancellation in your account
- Return to Sales > Subscriptions in your dashboard.
- Check that the subscription now shows a status of Cancelled or Inactive.
- Make a screenshot of this confirmation for your records - this protects you if a disputed charge appears later.
Cancellation via app, trial conversion, and payment platform issues
If you subscribed to Kajabi through the Apple App Store or Google Play Store, your cancellation route differs from web-based accounts. App Store and Play Store subscriptions are managed through your device's native subscription settings, not through Kajabi's dashboard.
Cancelling a Kajabi subscription if you subscribed via app
For Apple users (iOS, iPad, Mac): Open the Settings app, tap your name at the top, select Subscriptions, find Kajabi in the list, and tap Cancel Subscription. Apple processes the cancellation through its own system, not Kajabi's dashboard. Kajabi receives notification of the cancellation but does not manage it directly.
For Android users (Google Play): Open Google Play, tap your profile icon, select Payments and subscriptions, choose Subscriptions, find Kajabi, and tap Cancel subscription. Google handles the cancellation, and Kajabi is informed after the fact.
Important: If you subscribed via app and your account is still active on the web, you may be charged twice - once through the app store and once by Kajabi directly. After cancelling through your app store, log into Kajabi on the web and cancel your web subscription separately using the steps above.
Converting a free trial and avoiding automatic charges
Kajabi offers a 14-day free trial on most plan types. The trial converts to a paid subscription automatically on day 15 if you have not cancelled beforehand. This automatic conversion is disclosed in Kajabi's terms, so you are responsible for cancelling before the trial expires if you do not wish to be charged.
To avoid an unwanted charge, cancel your trial subscription between days 1 and 14 of your trial period. Use the same web cancellation path (Sales > Subscriptions > More Actions > Cancel Payments) described above. Once you cancel a trial, you typically lose access to the platform at the end of day 14, even though the trial itself has ended.
Refund eligibility and what to expect after cancellation
Kajabi's refund policy is not published as a single, transparent document on its website. Refund decisions rest on Kajabi's discretionary policy and your account's usage history. Understanding the factors Kajabi considers helps you manage expectations and know when to escalate a dispute.
When Kajabi typically issues refunds
Kajabi is most likely to refund your payment if you cancel within the first 14 days under the Consumer Protection Act 1999 cooling-off period and have not materially used the platform. "Material use" includes uploading courses, creating products, launching email campaigns, or publishing landing pages. If you have merely logged in and explored the interface, you have a stronger refund case.
After 14 days, Kajabi has no legal obligation to refund under the CPA 1999. However, many subscription platforms offer discretionary refunds if you cancel within a short timeframe (typically 30 days) and have not fully utilized the service. Request a refund by emailing [email protected] and include your account email, subscription plan, and a brief reason for cancellation. Allow 5 to 10 business days for a response; replies may take longer if the request arrives during a weekend or US public holiday.
What happens to your data after cancellation
Kajabi does not clearly state in its public terms how long cancelled account data persists. Most SaaS platforms retain cancelled account data for 30 to 90 days, after which they delete it. You cannot assume Kajabi will preserve your courses, email lists, landing pages, or analytics after your subscription ends. Before you cancel, export and save any content you need:
- Course files, modules, and lesson content
- Email subscriber lists (export as CSV if available)
- Landing page copies and designs
- Sales funnel configurations and records
- Analytics reports and performance data
- Product templates and checkout configurations
If Kajabi offers an export function in your dashboard, use it immediately after cancelling. If no export function exists, take screenshots of critical pages and download any downloadable files while your subscription is still active (you may retain access for a few hours to days after cancellation, depending on Kajabi's system settings).
After your subscription ends
Once your cancellation is processed, you lose access to your Kajabi dashboard, live products, email marketing tools, and hosted content. If you cancelled immediately (rather than at the end of your billing cycle), access typically stops within minutes to hours. If you cancelled at the end of your billing cycle, you retain access until the final billing date, then access terminates automatically.
If you see an unexpected charge to your bank account after you believe you have cancelled, act immediately. Check your Kajabi dashboard to confirm the subscription status, then contact your bank to dispute the charge if necessary. Kajabi's support team is reachable at [email protected]; include your account email, the date of the unexpected charge, and proof of cancellation (your screenshot from step 6 above).
Common mistakes to avoid when cancelling Kajabi
Cancelling a subscription should be straightforward, and it usually is - but small missteps create refund disputes and unwanted follow-up charges. The good news is that most mistakes are preventable if you know what to watch for.
Mistake 1: forgetting to cancel after the free trial ends
Kajabi's 14-day trial converts to paid status automatically on day 15. Many users assume the trial simply expires without charging, but that is incorrect. Mark your trial end date in your calendar or phone. Cancel at least two days before the trial expires to give Kajabi's system time to process your request before the conversion occurs.
Mistake 2: cancelling on the web but not on your app store subscription
If you originally subscribed via the Apple App Store or Google Play, cancelling your web subscription does not cancel the app store subscription. You are then charged twice - once by the app store and once by Kajabi itself. Always cancel both channels separately. Check your phone's subscription settings (Settings > Subscriptions on iOS, or Google Play > Subscriptions on Android) and cancel Kajabi there, then cancel on the web as well.
Mistake 3: not exporting your data before cancellation
After you cancel, your account data may be deleted within days or weeks. Kajabi does not guarantee post-cancellation access to your courses, email lists, or pages. Export everything you need before you click the cancel button, not after. Many users regret losing years of course materials, email subscriber lists, or sales funnel configurations because they did not download them in time.
Mistake 4: assuming "cancel immediately" means a pro-rata refund
When you select "cancel immediately" during cancellation, Kajabi ends your access at once - but does not refund the unused portion of your current billing cycle. If you paid RM1,883 for the Pro plan on the 1st of the month and cancel immediately on the 15th, you do not receive RM941.50 for the unused half-month. Kajabi's terms permit this non-refundable model. If you want to minimize losses, cancel at the end of your current billing cycle instead, so you use the full month you paid for.
Mistake 5: not saving a screenshot of cancellation confirmation
If a dispute charge appears on your statement weeks later, your screenshot of the cancellation confirmation (showing the subscription as "Cancelled" or "Inactive") is your primary evidence that you cancelled in good faith. Without it, you rely on Kajabi's internal records, which may take longer to retrieve. Take a screenshot immediately after step 5 above and save it in a folder labeled "Kajabi Cancellation" on your device.
Kajabi pricing, plans, and should you cancel or keep it
The decision to cancel Kajabi depends on whether your business still needs the features you pay for and whether the cost aligns with your revenue. The table below compares the three main Kajabi plans and indicates which user profile each plan suits best.
| Plan | Best for | Monthly cost (MYR approx.) | When to cancel |
|---|---|---|---|
| Starter | Solo coaches or creators launching a single product | RM 335 | You have no courses, no email list, or shifting to a free platform |
| Growth | Emerging businesses scaling to multiple products and communities | RM 788 | You are not creating additional courses, or revenue does not justify the cost increase |
| Pro | Established agencies and multi-product creators | RM 1,883 | Your team has shrunk, or you are moving to a custom platform |
Kajabi is expensive for Malaysian users because fees are charged in USD and converted to MYR at your bank's exchange rate. If your business revenue does not exceed RM5,000 monthly, the cost of Kajabi (particularly the Growth or Pro tier) likely exceeds your profit margin. In that case, cancelling and switching to a cheaper alternative may be financially prudent. If you are profitable and actively using all plan features, keeping Kajabi makes sense.
Steps to take after you cancel Kajabi
Cancellation is not the end of your obligation as a consumer. Several follow-up actions protect you from hidden charges and ensure a clean break from the platform.
Verify no further charges appear on your bank statement
Monitor your bank account or credit card statement for 30 days after cancellation. Kajabi should not charge you again after the cancellation date you selected. If an unexpected charge appears, contact your bank immediately and request a chargeback (a reversal of the unauthorized charge). Provide your screenshot of the cancellation confirmation as evidence. Bank chargebacks typically resolve within 10 to 21 business days.
Unsubscribe from Kajabi marketing emails
After cancellation, Kajabi may continue sending you promotional emails inviting you to reactivate your subscription. These emails include an unsubscribe link at the bottom. Click it to remove yourself from the mailing list. If you receive unsolicited marketing emails after unsubscribing, reply with "STOP" or report the sender to your email provider for spam.
Delete your Kajabi account if you want a permanent break
Cancelling your subscription does not automatically delete your account. Your login credentials and personal data remain in Kajabi's system. If you want a permanent break, log into your account one final time and look for an option to delete your account permanently. This is typically found under Account Settings or Profile. Some SaaS platforms require you to contact support to initiate account deletion; email [email protected] and request permanent account deletion to comply with data minimization.
Request a copy of your personal data from Kajabi
Under Malaysian data protection principles (aligned with the Personal Data Protection Act 2010), you have the right to request a copy of the personal data Kajabi holds about you. Submit a data access request to [email protected]. Include "Data Access Request" in the subject line. Kajabi must respond within 14 days with a copy of your name, email, billing address, transaction history, and any other personal information stored in your account.
Kajabi's contact address and escalation route
Kajabi is a California-incorporated company with its headquarters in the United States. There is no physical office, support team, or registered address in Malaysia. If you need to escalate a refund dispute or unresolved complaint, you have two options.
Direct contact with Kajabi support
Email: [email protected] (stated as 24/7 support, but replies are managed by a US-based team and may lag outside Pacific Time business hours). In your email, include your account email address, the date you subscribed, the date you requested cancellation, and a clear description of your issue (for example, "I cancelled my Pro subscription on 15 March 2025 but was charged again on 15 April 2025, despite selecting 'cancel immediately'"). Kajabi typically responds within 3 to 7 business days.
Escalation to malaysia's consumer protection authority
If Kajabi refuses to refund a charge you believe you are entitled to under the Consumer Protection Act 1999, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer law in Malaysia. File a complaint online at the MDTCA's website (mdtc.gov.my) or visit your nearest Ministry office in person. Include copies of your subscription invoice, cancellation confirmation screenshot, bank statement showing the disputed charge, and a written summary of your dispute. The MDTCA may investigate Kajabi's compliance and issue a directive for refund if warranted.
Kajabi's registered US address (for service of legal documents in Malaysia) is Kajabi, Inc., 1 Innovation Drive, Irvine, California 92614, USA. This address is for formal legal proceedings only; customer support requests must go to [email protected].
Why yafee helps thousands cancel with confidence
Cancelling a SaaS subscription from Malaysia involves navigating foreign currency, US-based support teams, and statutory consumer rights that many companies do not clearly explain. That is where Yafee steps in.
Yafee specializes in helping consumers cancel subscriptions and recover refunds by grounding cancellation steps in the legal framework that protects you - in this case, Malaysia's Consumer Protection Act 1999. Yafee has helped thousands of consumers cancel Kajabi, Stripe, Shopify, and dozens of other platforms by providing clear, legally-backed guidance tailored to your country's laws. Instead of relying on scattered help articles or US-centric support pages, you follow a step-by-step procedure that cites the exact law protecting you and the regulator who enforces it.
Yafee also maintains currency-updated pricing information, tracks cancellation method changes, and flags common traps (like app store double-charging) that catch users off-guard. When you use Yafee to cancel, you are not guessing whether you have a refund right - you know it, and you know how to prove it if the company disputes your claim.
Visit yafee.com for cancellation guides for Kajabi and hundreds of other subscriptions you may wish to cancel. Yafee's methodology has helped thousands of consumers in Malaysia cancel quickly, avoid surprise charges, and recover owed refunds. Your cancellation should be straightforward - and with Yafee's legal framework and step-by-step process, it is.