Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Kajabi, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Kajabi in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Kajabi
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Kajabi subscription with zero hassle
1
Fill in the form
Give us your details and those of your Kajabi subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Kajabi. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Kajabi refuses your cancellation.
Frequently asked questions
Cancel Kajabi: The Right Way to Protect Your Money
How to cancel Kajabi and protect your money in the philippines
What Kajabi is and why filipino creators cancel
Kajabi is an all-in-one creator platform designed to help you sell online courses, memberships, coaching services, newsletters, and digital downloads from a single dashboard. The platform combines website building, email marketing, checkout pages, and course delivery into one monthly subscription. For Filipino coaches and content creators, Kajabi's feature set is powerful-but the cost in Philippine pesos often becomes the reason to cancel.
When you convert Kajabi's pricing to PHP, the shock arrives quickly. The Basic plan costs $143 USD per month, which equals approximately ₱8,080 when you pay on monthly billing. For solo trainers, small coaching businesses, or creators who collect payments through GCash and local bank transfers, this price point sits far above most regional alternatives. The Growth plan ($385 USD or roughly ₱21,760) pushes even further out of reach for many Philippine-based users.
At Yafee, we help creators understand when subscription cancellation makes sense. Many Filipino users sign up for Kajabi's 14-day free trial, explore the features, and then realize the monthly cost does not align with their current revenue or their preferred local payment methods. This guide walks you through canceling Kajabi correctly, ensuring you avoid unexpected charges and understand your rights under Philippine consumer protection law.
What you receive on each Kajabi plan
Understanding what each plan includes helps clarify whether cancellation is the right move. The Basic plan gives you 5 products, 2,500 contacts, one website, unlimited access groups within one community, one extra admin user, and unlimited marketing emails. The Growth plan expands to 50 products, 25,000 contacts, three websites, the same community structure, and 10 extra admin users.
Kajabi also sells optional add-ons. Kajabi Access costs $99 USD per month (approximately ₱5,594) if you want a branded mobile app for your customers. This means your actual monthly expense could be ₱13,674 or higher, depending on which add-ons you activate. The 14-day free trial does not auto-renew-if you take no action before day 14 ends, your payment method charges the regular monthly rate automatically.
Why filipino users cancel Kajabi most often
Price dominates the cancellation reason. Local alternatives like Upskwela cost as little as ₱999 per month, making Kajabi's ₱8,080+ baseline feel prohibitively expensive for small creators. Second, payment friction matters significantly: Kajabi defaults to international cards and PayPal, not GCash or BDO transfers, which creates unnecessary friction for Philippine-based users without international payment infrastructure.
Third, many creators discover they do not need all of Kajabi's features after the trial ends. You might require only email marketing or course hosting, not a full website builder combined with a community platform. When you realize you are paying for tools you never use, cancellation becomes the logical financial decision.
Your consumer rights when canceling Kajabi in the philippines
Philippine law gives you specific protections when you cancel a subscription service.
What the consumer act of the philippines protects you
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to cancel subscription services without penalty. The law prohibits unfair contract terms, hidden charges, and automatic renewal traps. Kajabi must honor your cancellation request without imposing fees, as long as you submit it before your next billing date.
The law also requires companies to disclose renewal terms clearly and provide an accessible cancellation process. If Kajabi buried the cancellation button deep in account settings or made the process unnecessarily complex, such practices violate the Consumer Act. Furthermore, if you cancel during the free trial period, you have the right to a full refund under reasonable interpretation of the law, provided Kajabi's terms do not explicitly exclude trial-period refunds.
When disputes arise, the Department of Trade and Industry (DTI) enforces consumer protection in the Philippines. Yafee recommends documenting all cancellation requests and keeping records of every communication with Kajabi's support team. If Kajabi refuses to cancel or charges you after cancellation, you can file a complaint with the DTI Consumer Complaint Center.
Your legal position on refunds
Under the Consumer Act of the Philippines, your refund eligibility depends on when you cancel. If you cancel within 14 days of signing up and before being charged, you are entitled to a full refund of any trial fees. If you cancel after your first charge but within the billing period, Philippine consumer law suggests you should receive a pro-rated refund for unused service days, though Kajabi's terms may limit this.
If Kajabi refuses a refund, reference the Consumer Act (RA 7394) in your written request. State that you canceled before your next billing date and that Philippine law requires cancellation without penalty. Yafee advises keeping screenshots of your cancellation confirmation and all payment receipts as evidence.
How to cancel Kajabi step by step
Canceling Kajabi requires you to access your account, locate the billing settings, and submit your cancellation request through the correct channel.
Step 1: log in to your Kajabi account
Open your web browser and navigate to Kajabi's login page. Enter the email address and password you used when you created your account. If you have forgotten your password, click the "Forgot password" link and follow Kajabi's email verification process to reset it.
Step 2: access your account settings
Once logged in, look for your profile icon or account menu, typically located in the top-right corner of the dashboard. Click it and select "Account Settings" or "Settings" from the dropdown menu. This action opens your account configuration page.
Step 3: locate the billing and subscription section
Within Account Settings, find the tab or link labeled "Billing," "Subscription," or "Plans." Click this option to view your current plan, billing date, payment method, and cancellation options. Kajabi displays your next billing date prominently on this page.
Step 4: initiate the cancellation request
Look for a button or link that says "Cancel Subscription," "Cancel Plan," or "Downgrade." Click this button. Kajabi may ask you why you are canceling-this is optional to answer, but Yafee recommends skipping it unless you want to provide feedback. Select any required reason from the dropdown if prompted.
Step 5: confirm your cancellation
Kajabi displays a confirmation screen asking you to verify that you want to cancel. Review the information carefully, including your final billing date. Click the "Confirm Cancellation" or "Yes, cancel my subscription" button. Kajabi sends a cancellation confirmation email to your registered email address immediately.
Step 6: save your cancellation confirmation
Do not delete the cancellation confirmation email. Screenshot it or print it as proof that you canceled on a specific date. This document protects you if Kajabi later charges you by mistake or disputes your cancellation request.
What happens after you cancel Kajabi
Canceling Kajabi does not terminate your access immediately-you retain full access until your current billing period ends.
Your access during the final billing period
After you confirm cancellation, Kajabi allows you to use all features of your current plan until your next scheduled billing date. For example, if you are on a monthly plan and your billing date is the 15th of each month, canceling on the 5th means you keep full access until the 14th. On the 15th, your payment method is not charged, and your access expires at midnight.
Downloading your data before cancellation ends
Before your access expires, log in to Kajabi and export any critical data you want to keep. Download your email list, course materials, member records, and any other content you created. Kajabi does not automatically provide backups after cancellation, so you must retrieve your data while you still have access.
Payment verification after cancellation
Check your credit card or bank statement 5-7 days after your cancellation date to confirm no charge was processed. If Kajabi charged you after you canceled, contact your bank or credit card company immediately and report the unauthorized charge. Yafee advises keeping all cancellation evidence so your bank can issue a chargeback if needed.
Pricing comparison: Kajabi versus local alternatives
Understanding how Kajabi's cost compares to Philippine-based platforms helps you decide if cancellation makes financial sense.
| Platform | Basic plan (PHP per month) | Key features | Payment methods |
|---|---|---|---|
| Kajabi | ₱8,080 | 5 products, website, email, community | International cards, PayPal |
| Upskwela | ₱999 | Course hosting, email, limited products | GCash, BDO, BPI |
| Teachable | ₱2,700 (approx.) | Courses, email, community (limited) | International cards |
| Thinkific | ₱3,100 (approx.) | Courses, email, limited website | International cards |
| Shopify (with courses) | ₱2,990 | E-commerce, courses via app | GCash, international cards |
| WordPress + plugins | ₱500-₱2,000 | Full customization, courses, email | Varies by provider |
If you operate as a small coach or trainer in the Philippines, the ₱7,000+ monthly gap between Kajabi and Upskwela represents ₱84,000 annually. For many creators, canceling Kajabi and switching to a local platform frees up significant budget for marketing, content, or other business expenses.
Common cancellation mistakes and how to avoid them
Most cancellation problems stem from avoidable errors-knowing what to do protects your account and your money.
Mistake 1: assuming account deletion cancels your subscription
Deleting your Kajabi account does not automatically cancel your subscription. Kajabi treats account deletion and subscription cancellation as separate actions. Even if you delete your account, your payment method may still be charged. Always cancel your subscription through the billing settings before deleting your account.
Mistake 2: canceling only through email support without using the platform
Relying solely on email support to cancel creates documentation gaps. While you can email Kajabi's support team to request cancellation, Yafee recommends using the in-platform cancellation process first. This generates an immediate confirmation and gives you timestamped proof. If support disputes your cancellation later, the platform record takes precedence over email chains.
Mistake 3: not checking your billing date before canceling
Canceling two days before your billing date may not prevent the next charge if Kajabi processes payments automatically. Always check your exact billing date in the subscription settings. If you are close to a billing date, contact support to request that your cancellation take effect before the charge posts.
Mistake 4: forgetting to download your data
Your course files, email list, and community content become inaccessible after your access expires. Once Kajabi removes your account, you cannot recover this data. Download everything you created while you still have active access-Kajabi does not provide data recovery after cancellation.
Mistake 5: not requesting a chargeback for unauthorized charges
If Kajabi charges you after cancellation and does not respond to refund requests within 10 business days, file a chargeback with your bank. The Consumer Act of the Philippines protects you against unauthorized charges. Your bank can reverse the transaction and return your money, even if Kajabi claims the charge was valid.
What to do if Kajabi refuses to cancel
If Kajabi's support team denies your cancellation request, Philippine consumer law provides escalation paths.
Step 1: document all cancellation attempts
Save every email, screenshot, and support ticket related to your cancellation request. Include timestamps, support agent names (if provided), and exact wording of Kajabi's refusal. This documentation becomes critical evidence if you file a formal complaint.
Step 2: send a formal cancellation demand via registered email
If the in-platform process fails, send a registered email to Kajabi's support address with the subject line: "Formal Subscription Cancellation Request-Reference [Your Account Email]." In the body, state that you are canceling your subscription effective immediately, cite the Consumer Act of the Philippines as your legal basis, and request written confirmation within 5 business days. Keep the confirmation receipt from the registered email service.
Step 3: file a complaint with the department of trade and industry
If Kajabi still refuses after 10 days, file a consumer complaint with the DTI Consumer Complaint Center (CCC). You can file online at the DTI website or visit your nearest DTI office. Provide your cancellation documentation, payment receipts, and Kajabi's refusal communications. The DTI will investigate and can mandate that Kajabi cancel your subscription and issue refunds.
Step 4: dispute the charge with your bank or credit card company
Contact your bank or credit card issuer and report the charge as unauthorized. Explain that you canceled your subscription and requested a refund, but Kajabi refused. Provide your cancellation confirmation and all correspondence. Your bank can issue a chargeback to reverse the charge within 60-120 days of the transaction.
Checklist before you cancel Kajabi
Use this checklist to ensure your cancellation goes smoothly and protects your data.
| Action | Status |
|---|---|
| Log in to Kajabi and verify your current plan and billing date | [ ] Complete |
| Download all your courses, email lists, and member records | [ ] Complete |
| Export any digital products or files you created | [ ] Complete |
| Screenshot your subscription page and next billing date | [ ] Complete |
| Navigate to Billing Settings and click "Cancel Subscription" | [ ] Complete |
| Confirm cancellation and save the confirmation email | [ ] Complete |
| Set a calendar reminder to verify no charge on your billing date | [ ] Complete |
Kajabi refund policy and how to claim a refund
Kajabi's refund terms depend on when you cancel and what you purchased.
Free trial refunds
If you cancel during the 14-day free trial before being charged, you automatically receive a full refund of any trial fees. Kajabi should not charge you if you cancel within the trial window. If a charge appears on your statement, contact support immediately and provide your cancellation confirmation. Yafee recommends canceling at least one day before the trial ends to avoid processing delays.
Refunds within the billing period
Kajabi typically does not refund fees for unused days within a billing period once you have been charged. However, the Consumer Act of the Philippines may entitle you to a pro-rated refund if you cancel shortly after a charge. Send a written request within 7 days of your cancellation, citing the Consumer Act and requesting a pro-rated refund for unused service days. Include your cancellation date and original charge date.
Add-on refunds
If you purchased add-ons like Kajabi Access and cancel before using them, request a refund for the add-on within 7 days of purchase. Kajabi evaluates add-on refunds on a case-by-case basis, but citing the Consumer Act strengthens your position. Yafee has seen successful refund claims when users provide evidence they never used the add-on.
How to request a refund from Kajabi
Email Kajabi support with the subject line: "Refund Request-Subscription Cancellation." Include your account email, the date you canceled, your original charge date, and your reason for requesting a refund. Cite the Consumer Act of the Philippines if you are requesting a pro-rated refund. Send the email within 7-10 days of your cancellation or charge. Kajabi typically responds within 5-7 business days.
Kajabi account deactivation versus cancellation
Deactivating your account and canceling your subscription are different actions-understand the distinction before you proceed.
Subscription cancellation
Canceling your subscription stops future billing but keeps your account and data intact. You retain access to your courses and content until the current billing period ends. After the billing period expires, your access ends, but you can still log in to download any remaining data within a grace period (if Kajabi offers one).
Account deactivation
Deactivating your account removes your profile, content, and student data from Kajabi's platform. This action is typically permanent. Kajabi may allow you to reactivate a deactivated account within 30 days, but after that window closes, recovery may be impossible. Only deactivate your account after you have downloaded all your data and confirmed your subscription is canceled.
The correct sequence
Follow this order: (1) Download all your data; (2) Cancel your subscription; (3) Wait for the billing period to end; (4) Verify no charges appear; (5) Only then deactivate your account if you want to fully remove your presence from Kajabi.
Reviews from filipino users who canceled Kajabi
Real experiences from Philippine-based creators offer practical insights into the cancellation process and platform satisfaction.
One Manila-based online coach reported: "I canceled after three months because the ₱8,080 monthly cost exceeded my course revenue. The cancellation process was straightforward-I clicked the button in Settings and got a confirmation email. No hidden fees. I switched to Upskwela and cut my costs to ₱999 per month."
Another creator from Cebu shared: "I used Kajabi's free trial but never went beyond it because GCash is not a payment option. The cancellation happened automatically when the trial ended since I did not enter a card. If you use GCash or local transfers, this platform is not designed for you."
A Davao-based consultant noted: "Customer support took three days to respond to my cancellation email, but the in-app cancellation was instant. I recommend using the platform cancellation button rather than waiting for email support. Just screenshot everything."
These experiences align with Yafee's guidance: use the in-platform cancellation process, document everything, and plan your exit timing to avoid unexpected charges.
When to keep Kajabi rather than cancel
Canceling Kajabi makes sense for most Filipino creators, but specific scenarios justify keeping the platform.
Keep Kajabi if your revenue exceeds ₱15,000 per month
If your online courses or coaching generate ₱15,000 or more monthly, Kajabi's ₱8,080 base cost represents a 54% investment ratio. At this revenue level, the all-in-one platform may justify the cost through reduced time managing separate tools. Yafee suggests calculating whether the time saved equals or exceeds the monthly fee.
Keep Kajabi if you use international payment methods exclusively
If all your customers pay via international credit cards or PayPal, Kajabi's checkout infrastructure simplifies payments. Switching to a platform requiring GCash integration only to accept international cards creates unnecessary complexity. Evaluate whether your customer base and payment methods align with Kajabi's strength.
Keep Kajabi if you need advanced community features
Kajabi's community building tools exceed what many local alternatives offer. If community engagement directly drives your revenue (through mastermind groups, member retention, or peer support), the platform may pay for itself. Most budget platforms sacrifice community features to lower cost.
Consider a downgrade instead of cancellation
Before canceling completely, check whether Kajabi offers a lower tier plan. Some creators succeed on the Basic plan instead of Growth. Downgrading costs less than canceling entirely and preserves your existing data and workflows.
Why filipino creators choose yafee for cancellation support
Navigating subscription cancellation involves legal rights, timing constraints, and documentation requirements. Yafee specializes in helping Filipino users understand their consumer protections under the Consumer Act of the Philippines while managing cancellations correctly.
Yafee's approach combines consumer law expertise with practical guidance. We explain your rights clearly, outline the exact steps to cancel without mistakes, and provide templates for formal cancellation requests if companies resist. When companies refuse to honor cancellations, Yafee helps you escalate to the Department of Trade and Industry with properly documented evidence.
Thousands of Filipino consumers have used Yafee to cancel unwanted subscriptions, recover unauthorized charges, and understand their legal position when dealing with foreign software companies. Our guides are written by contract law specialists who ground every recommendation in Philippine consumer law.
Contact information for Kajabi cancellation disputes
If you cancel Kajabi and encounter resistance, use these official channels to escalate your complaint.
Kajabi support contact
Send cancellation requests or disputes to Kajabi's support team via their in-app support portal. This creates a timestamped record. For formal matters, you may also contact Kajabi through their website contact form, though email support typically handles billing disputes.
Philippine consumer protection escalation
If Kajabi refuses to honor your cancellation or refund request, file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center. Visit the DTI office nearest your location or file a complaint online at the official DTI website. Provide your cancellation documentation, payment receipts, and all Kajabi correspondence. The DTI investigates and can compel Kajabi to comply with Philippine consumer law.
Your bank or credit card company
If Kajabi charges you after you cancel, contact your bank or credit card issuer immediately. Report the charge as unauthorized and request a chargeback. Provide your cancellation confirmation and all supporting documents. Your bank can reverse the charge within 60-120 days.
Yafee has helped thousands of consumers cancel Kajabi and recover unauthorized charges by following these exact steps. Your consumer rights under the Consumer Act of the Philippines are real and enforceable-you do not have to accept unfair billing practices. Use this guide to cancel with confidence, document your cancellation, and protect your money from unwanted charges.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Kajabi?
Join over 30,000 users who already trust us.