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Frequently asked questions
Cancel Kajabi: The Right Way to Exit
How to cancel Kajabi in new zealand: your complete step-by-step guide
What is Kajabi and why creators choose it
Kajabi is an all-in-one platform that combines website building, online course hosting, email marketing, payment processing and workflow automation into a single integrated system. You do not need to connect multiple third-party tools - everything operates within one centralised dashboard.
Small business owners, digital course creators and coaching professionals select Kajabi because it consolidates the infrastructure required to sell digital products and manage member communities. If you operate a solo business or lean team and require comprehensive tools in one location, Kajabi eliminates the administrative overhead of managing separate software subscriptions.
Common reasons to outgrow the platform
Your business may evolve beyond Kajabi's capabilities as you scale. You might require integrations Kajabi does not support natively, customisation options deeper than the platform allows, or specialist features unavailable in their feature set. Additionally, some users find the pricing structure steep relative to niche-specific alternatives that focus on their particular use case. Advanced analytics, API-level access, white-label functionality and enterprise-grade customisation often fall outside Kajabi's standard offering.
Kajabi pricing for new zealand customers
Kajabi publishes all subscription costs exclusively in USD. The company does not publish an official NZD price card, which means you must convert your monthly fee using your bank's current exchange rate at the time of billing.
The three Kajabi plans and their costs
| Plan name | Monthly cost (USD) | Annual cost (USD per month) | Best for |
|---|---|---|---|
| Basic | USD$149 | USD$119 | Beginning creators launching 3 products with email and landing pages |
| Growth | USD$199 | USD$159 | Scaling businesses needing automations and affiliate program features |
| Pro | USD$399 | USD$319 | Teams and agencies accessing full features and code editor |
At the current exchange rate of approximately 1 USD equals 1.62 NZD, the Basic plan costs around NZD$241 per month on a monthly subscription or NZD$193 per month when paid annually. Your actual NZD amount depends on your bank's daily exchange rate and any processing fees your card issuer charges for international transactions.
Common reasons to cancel Kajabi
You should consider cancellation if the platform no longer aligns with your business direction, your budget constraints have tightened or you have identified a competing platform that matches your workflow more effectively.
Signs that cancellation makes sense
- You need integrations that Kajabi does not offer or charges separately for
- Your monthly subscription cost no longer justifies the features you actively use
- You have exceeded the platform's customisation boundaries
- You intend to migrate your audience and digital products to a competitor
- You are consolidating software and Kajabi duplicates tools you already own
- You require advanced reporting, API access or enterprise features beyond Kajabi's scope
Critical steps before you cancel
Before you proceed with cancellation, you must export all essential data from your account: course materials, email subscriber lists, customer contact records and transaction history. Kajabi typically allows a brief grace period before permanent deletion, but acting quickly protects you against data loss if a technical incident occurs. Yafee recommends that you document your current account setup, including all product configurations, automation workflows and customer segments, so you can recreate your presence on a new platform faster and with fewer errors.
How to cancel Kajabi from new zealand
Kajabi does not maintain a physical mailing address or postal service point in New Zealand, which means you must initiate all cancellations through your online account dashboard. The cancellation process is designed to be straightforward and typically takes fewer than five minutes to complete.
Step 1: log in to your Kajabi account
Open your web browser and navigate to the Kajabi login page. Enter your registered email address and the password associated with your account. If Kajabi has enabled two-factor authentication (2FA) on your account for security, complete that verification step by entering the code sent to your phone or authentication app.
Step 2: access your account settings
Once you have logged in successfully, you will see your account dashboard. Locate the profile icon or settings option, typically positioned in the top-right corner of the page. Click on that icon and select "Account settings" or "Settings" from the menu that appears. This takes you to the centralised location where you manage all subscription and billing information.
Step 3: navigate to subscription and billing
Within your account settings, find the left-hand navigation menu. Click on "Subscription and Billing" or "Plan and Billing" (the exact label may vary slightly depending on your account interface). This section displays your current plan, the next billing date and all available subscription management options.
Step 4: select the downgrade or cancellation option
Look for the button or link labelled "Change Plan", "Downgrade" or "Cancel Subscription". Click on that option to proceed. Kajabi may present you with retention offers, such as discounted rates or temporary pauses, at this point. Review these carefully, but proceed with your selected action if you have decided that cancellation is the right step for your business.
Step 5: confirm your cancellation
Kajabi will request confirmation that you wish to cancel your subscription. You may be asked to provide a reason for your departure (this feedback is optional but helps Kajabi improve their service). Review the cancellation summary, which should confirm your current plan, billing date and the effective date of your cancellation. Click "Confirm Cancellation" or a similar button to finalise your request.
Step 6: save your confirmation email
Kajabi will send a confirmation email to the address associated with your account within minutes. This email serves as your receipt and proof of cancellation. Download or screenshot this email and store it securely. In the event of any billing dispute, this confirmation document establishes the date and time Kajabi received your cancellation instruction.
Your legal position under new zealand consumer law
As a consumer in New Zealand, you are protected by the Consumer Guarantees Act 1993, which establishes your rights when you purchase goods or services, including digital subscriptions like Kajabi. The Act ensures that the service you receive must be of acceptable quality, fit for purpose and delivered with reasonable care and skill.
Under Section 17 of the Consumer Guarantees Act, Kajabi must provide their service with reasonable care and skill. If Kajabi fails to deliver the functionality promised, experiences persistent technical failures, or misrepresents the features available in your plan tier, you may have grounds to claim remedies including a refund, credit or cancellation without penalty.
Furthermore, the Fair Trading Act 2020 prohibits misleading or deceptive conduct in commerce. If Kajabi's marketing materials state features or integrations that are not actually available, or if billing practices are opaque or non-compliant with their own terms, you can lodge a complaint with the Commerce Commission, the official consumer protection authority in New Zealand. The Commerce Commission investigates breaches and can impose enforcement action against businesses that violate consumer rights.
Your legal right to cancel during a trial period
If Kajabi offered you a free trial or promotional period before charging your payment method, you retain the right to cancel before that trial expires without incurring any charge. Cancellation during a genuine trial period is automatic and should not result in any billing. Document the trial terms offered to you at signup in case Kajabi attempts to charge you after the trial ends.
Your legal right to cancel within a cooling-off period
Under consumer law, you may have a right to cancel a subscription within a specified cooling-off period (typically 14 days) from the date you first place your order or the service begins, whichever is later. This applies if you entered the contract remotely (online, by phone or email). Kajabi must honour this cancellation right and refund your payment in full. If Kajabi refuses to acknowledge this right, escalate your complaint to the Commerce Commission.
Refunds and what to expect after cancellation
Once you have successfully cancelled your Kajabi subscription, the service will remain active until the end of your current billing cycle. You will not be charged again after that date. If you paid for an annual subscription and cancel mid-term, Kajabi's refund policy determines whether you receive a pro-rata (partial) refund for the unused portion of your contract.
Pro-rata refund eligibility
Kajabi does not automatically issue pro-rata refunds for mid-term cancellations on annual plans. However, you are entitled to request one under the Consumer Guarantees Act if you can demonstrate that Kajabi failed to deliver promised features or functionality. Conversely, if you cancel because you have simply changed your mind or found an alternative, Kajabi may deny a refund unless their terms explicitly permit it.
How to request a refund if you are entitled to one
Contact Kajabi's support team via their website or customer service email. Explain the basis of your refund claim with reference to the Consumer Guarantees Act or the specific service failure. Provide evidence: screenshots of missing features, examples of promised integrations that do not work, or documentation of technical problems that make the service unfit for purpose. Yafee recommends that you retain copies of all communications with Kajabi throughout this process.
Escalation if Kajabi refuses your refund
If Kajabi denies your refund claim and you believe you are entitled to one under New Zealand consumer law, you can lodge a complaint with the Commerce Commission. The Commission has the authority to investigate and compel businesses to remediate breaches. Additionally, you may contact a dispute resolution service accredited by the Commission, or seek advice from a consumer protection advocate. Many disputes are resolved faster through alternative dispute resolution than through court proceedings.
What happens to your data after cancellation
When you cancel Kajabi, your account does not delete immediately. Kajabi typically retains your data for a grace period (commonly 30 days) to allow you to reverse the cancellation if you change your mind. After that grace period expires, Kajabi will permanently delete your account, including all courses, customer lists, automation workflows and transaction records.
Export your data before the grace period ends
Do not assume Kajabi will retain your data indefinitely. As soon as your cancellation is confirmed, log back in and export every critical file: course videos and materials, email subscriber lists in CSV format, customer records and any custom code or templates you have created. Store these files in your own cloud storage (Google Drive, Dropbox or OneDrive) or local computer backup. Once the grace period ends, recovery is extremely difficult and may not be possible.
Redirecting your audience
If you hosted courses or maintained a customer community on Kajabi, begin redirecting your audience to your new platform immediately. Update your email signature, website links and social media profiles with your new course hosting URL. Send a farewell email to your subscriber list explaining the transition and providing a direct link to your new location. This minimises disruption to your customers and preserves the community you have built.
Common cancellation mistakes to avoid
Cancellation is a straightforward process, but several errors can create unnecessary friction or result in unexpected charges. Yafee has identified the most common pitfalls below so you can sidestep them entirely.
Mistake 1: cancelling without exporting your data first
Many users click "cancel subscription" without first downloading their courses, customer lists and content. Once the grace period expires, that data is gone permanently and may not be recoverable. Always export before you cancel.
Mistake 2: confusing "cancel" with "downgrade"
Kajabi allows you to downgrade to a cheaper plan without cancelling entirely. If you select downgrade instead of cancel, you will remain a Kajabi customer and continue to be billed at the lower rate. If you genuinely want to leave the platform, select full cancellation, not downgrade.
Mistake 3: failing to save your cancellation confirmation email
Your confirmation email is your legal proof that you requested cancellation on a specific date. Without it, you have no evidence if Kajabi claims they never received your cancellation request and attempts to charge you again. Save this email to a permanent folder.
Mistake 4: cancelling without reviewing your billing cycle
If you cancel on the 15th of the month but your billing date is the 20th, you will still be charged on the 20th for that final month. The cancellation takes effect at the end of the current billing period, not immediately. Check your next billing date before you cancel so you understand when the last charge will occur.
Mistake 5: not following up if you are charged after cancellation
Occasionally, system errors result in a charge after you have cancelled. If you are billed after your confirmed cancellation date, contact Kajabi immediately and provide your confirmation email as evidence. Request a full refund and ask for an explanation of the error. If Kajabi refuses, escalate to the Commerce Commission with documentation.
What to do after you have cancelled
Cancellation is the beginning of your transition, not the end. A smooth handover to your new platform and clear communication with your customers ensure that your business continuity remains intact.
Set a calendar reminder for your final billing date
Mark the date your final Kajabi charge will occur on your calendar. This date appears in your cancellation confirmation email. A day after that date passes, log into your bank account and verify that no new charge has appeared. If an unexpected charge has posted, contact Kajabi's billing team immediately.
Monitor your email for post-cancellation communication
Kajabi may send you a series of re-engagement emails or surveys after cancellation. These are routine. However, scan them to ensure none contain billing statements or attempts to reactivate your subscription without consent. Delete these emails after review.
Transfer your domain if applicable
If you registered your domain through Kajabi or transferred it to their nameservers, you must now redirect it to your new host. Initiate a domain transfer request with your new service provider and follow their instructions to update your DNS records. Allow 24 to 48 hours for the transfer to propagate globally so your customers continue to reach your business.
Notify your customers of the transition
Send a professional email to your customer list and course participants explaining that you have moved to a new platform. Provide clear instructions for logging into their new account or accessing their course content on your new host. Offer a brief window (e.g., 7 days) during which you will assist customers with the transition if they encounter technical issues.
When you should consider staying with Kajabi instead
Cancellation is not always the correct decision. Review the scenarios below to confirm that leaving Kajabi genuinely serves your business goals.
Reasons to stay with Kajabi
| Scenario | Why you should stay |
|---|---|
| You are frustrated with a specific feature | Contact Kajabi support; the issue may be a simple setting adjustment. A feature may also be coming in a future release. |
| You have never fully explored the platform | Schedule a consultation with Kajabi's onboarding team. You may discover integrations or capabilities you did not know existed. |
| You are unhappy with pricing | Contact Kajabi directly and negotiate. They often offer discounts for long-term commitments or seasonal promotions. |
| You are overwhelmed by the interface | Kajabi offers free training courses and community forums. Many users find the platform intuitive once they receive structured guidance. |
| A competitor platform lacks a critical feature | Confirm your alternative has the functionality you require before you cancel. Switching platforms is costly in time and money. |
Why yafee helps you get cancellations right
Cancelling a subscription platform involves legal, technical and administrative considerations that interact in complex ways. Yafee specialises in helping New Zealand consumers navigate contract cancellations, refund claims and disputes with digital service providers. Our guides are grounded in the Consumer Guarantees Act 1993, the Fair Trading Act 2020 and current Commerce Commission guidance so that you understand not only how to cancel but also what rights you retain if a company fails to honour your cancellation or wrongfully charges you again.
Yafee has helped thousands of consumers cancel Kajabi accounts, recover refunds and transition their businesses to new platforms without losing critical data or audience trust. We provide step-by-step cancellation procedures tailored to New Zealand's legal framework, checklists to prevent common errors, and escalation pathways if a company refuses to acknowledge your cancellation request.
Kajabi's contact details for new zealand customers
Kajabi maintains no physical mailing address in New Zealand. All customer service, billing and cancellation inquiries must be submitted through your account dashboard or via Kajabi's website support portal. When you contact Kajabi, always reference your account email address and include your cancellation confirmation number (if you have already initiated cancellation) to ensure your query reaches the correct department.
If Kajabi fails to respond to your cancellation request within 10 business days, or if you believe they have charged you in breach of your cancellation confirmation, lodge a formal complaint with the Commerce Commission of New Zealand. The Commerce Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act and can compel Kajabi to remediate.
Yafee's comprehensive guides and cancellation checklists ensure you exit any subscription service with confidence, protecting your data, your refund entitlement and your legal rights under New Zealand consumer law. Start your cancellation today and reclaim control of your digital business infrastructure.
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