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Frequently asked questions
Cancel Kajabi: The Right Way
How to cancel your Kajabi subscription and protect your money
Why you might want to cancel Kajabi
Kajabi is a comprehensive all-in-one platform designed for entrepreneurs and digital creators, but the cost can outpace the revenue you generate. If you're paying between £119 and £319 per month, you may have discovered that your subscription expense no longer aligns with your business income, or you've realised you only use a fraction of Kajabi's available features. This is a common position among UK subscribers.
Many users cancel Kajabi when their business needs shift, they've outgrown the platform entirely, or they've found cheaper alternatives that serve their specific requirements more effectively. Others recognise they're paying for features they never touch, whilst some encounter technical obstacles that create frustration rather than efficiency. Whatever your reason, cancelling Kajabi should be a straightforward process, and at Yafee (yafee.com), we've guided thousands of UK consumers through this exact scenario.
Common reasons to cancel Kajabi
Kajabi's monthly cost becomes unsustainable when your business margins are tight. If your monthly revenue falls below your subscription fee, seeking a more affordable solution becomes commercially sensible. Additionally, you may find that dedicated single-purpose tools-such as specialist email marketing platforms or standalone course-hosting software-deliver better value than an all-in-one system.
Technical frustrations also prompt cancellations. Several users report a steep learning curve, unnecessarily complex interface design, or customer support responses that fail to resolve issues promptly. Others pivot their business model entirely and no longer require digital product hosting or membership functionality.
When you should keep Kajabi
Retain your subscription if you actively sell multiple digital products, operate membership communities, or manage sophisticated marketing funnels. Kajabi's integrated automation, detailed analytics, and payment processing justify the expense when these features directly contribute to your revenue. Keep your account if you consistently use the dashboard to optimise your business operations.
Understanding Kajabi subscription plans and pricing in the UK
Before you cancel, understand exactly what you're paying for, as this affects your refund rights and eligibility under UK consumer law.
Current Kajabi plan costs
Kajabi operates three main pricing tiers in the UK, each with different contact limits, product slots, and feature access. Annual subscriptions offer modest savings compared to month-to-month payments.
| Plan name | Monthly price | Annual price (saving) | Product limit | Active member limit |
|---|---|---|---|---|
| Basic | £119 | £1,428 (save £12) | 3 | 1,000 |
| Growth | £159 | £1,908 (save £12) | 15 | 10,000 |
| Pro | £319 | £3,828 (save £12) | 100 | 20,000 |
Additional costs and hidden expenses
Kajabi does not impose transaction fees when your customers purchase through the platform-a genuine advantage. However, you'll still pay standard payment processing fees (typically 2.2% plus a fixed amount) on card transactions, and any international payments incur currency conversion charges. These aren't Kajabi fees directly but represent real costs within the ecosystem.
Many users underestimate these additional expenses when evaluating whether Kajabi delivers genuine value. Factor payment processing costs into your total monthly outlay before deciding whether to cancel.
Your legal position and consumer rights when cancelling
Under the Consumer Rights Act 2015, you hold specific statutory rights when cancelling digital services like Kajabi in the United Kingdom.
Your cancellation rights under UK consumer law
The Consumer Rights Act 2015 grants you a statutory right to cancel a subscription contract within 14 calendar days of purchase. This period begins from the date you enter into the agreement, not the date you receive your first invoice. Kajabi must provide clear cancellation terms in its subscription agreement before you complete payment.
Your legal position: If you cancel within 14 days of first subscribing, you're entitled to a full refund of all charges paid, provided you have not substantially used the service. After the 14-day period expires, your cancellation rights depend entirely on Kajabi's cancellation policy. Yafee recommends checking Kajabi's specific terms to understand whether monthly or annual subscribers receive pro-rata refunds after this initial cooling-off period.
Your right to cancel after the initial period
After the 14-day statutory cancellation period ends, your right to cancel depends on Kajabi's stated cancellation policy rather than statutory law. Most UK digital service providers allow immediate cancellation of monthly subscriptions but retain payment for the current billing cycle. Annual subscribers often face stricter terms-some providers issue no refund, whilst others apply a cancellation penalty.
Yafee advises reviewing Kajabi's cancellation policy carefully before you subscribe. If you're unhappy with the terms and Kajabi refuses to cancel or refunds a legitimate complaint, you can escalate the matter to the Alternative Dispute Resolution (ADR) scheme, which Kajabi must be registered with under UK consumer law.
How to cancel your Kajabi subscription
Follow these precise steps to cancel your Kajabi account through the platform or by contacting support.
Step 1: log in to your Kajabi account
- Visit the Kajabi login page and enter your email address and password.
- Locate your account dashboard once you've authenticated successfully.
- Ensure you're logged in with the email address associated with your billing subscription.
Step 2: navigate to your subscription settings
- From your Kajabi dashboard, click on your account menu (usually located in the top-right corner).
- Select "Settings" or "Account Settings" from the dropdown menu.
- Look for a "Billing" or "Subscription" section within settings.
- Click on the option that displays your current plan and payment information.
Step 3: initiate the cancellation process
- Within your subscription settings, locate the "Cancel Subscription" or "Manage Plan" button.
- Click this button to begin the cancellation workflow.
- Kajabi may ask you why you're cancelling-provide honest feedback if you wish, or leave this optional field blank.
- Review any cancellation terms specific to your plan (monthly or annual billing).
Step 4: confirm your cancellation request
- Read the confirmation message carefully to understand your cancellation effective date and any remaining charges.
- Click the final "Confirm Cancellation" button to submit your request.
- You'll receive an email confirmation from Kajabi within minutes, detailing your cancellation effective date and final payment due.
Step 5: contact Kajabi support if the online process fails
- If you cannot locate the cancellation option in your account settings, contact Kajabi support directly through their website.
- Request cancellation in writing, clearly stating your account email address and the date you wish the cancellation to take effect.
- Kajabi support typically responds within 24 to 48 hours with confirmation and details of your final payment.
- Keep all email correspondence for your records in case a dispute arises regarding your cancellation date or final charges.
Timeline and what happens after you cancel
Understanding the post-cancellation timeline ensures you maintain access to your data and avoid unexpected charges.
Your access period after cancellation
Once you confirm your cancellation, Kajabi typically grants you access to your account until the end of your current billing cycle. If you're a monthly subscriber and cancel on the 15th of the month, you'll retain full account access until the last day of that month. Annual subscribers receive access through to the anniversary date of their subscription.
This grace period allows you to download your customer data, export product content, and retrieve any sales records before your account is deactivated.
Data retrieval and export
- Log in to your account immediately after cancellation confirmation.
- Export all customer contact information and sales data to a spreadsheet or CSV file for your records.
- Download any course materials, product files, or membership content you created, as Kajabi may delete these after your access period ends.
- Note any customer payment details or transaction records you'll need for your accounting records or tax submission.
- Confirm that all exported data is stored securely on your computer or cloud storage before your account deactivates.
Final payment and refund timeline
Kajabi will process your final payment on your next scheduled billing date, unless you've cancelled before any charges are applied. If you cancel within the 14-day cooling-off period, Kajabi must refund your payment within 14 days of receiving your cancellation request. After the cooling-off period, refunds depend on Kajabi's policy and whether you've substantially used the service.
At Yafee (yafee.com), we advise checking your bank statement 7 to 10 days after your expected cancellation date to confirm that no further charges have been applied.
Refund eligibility and what to expect
Your refund entitlement depends on when you cancel and the extent to which you've used Kajabi's features.
Within the 14-day statutory period
If you cancel within 14 days of first subscribing, you're entitled to a full refund under the Consumer Rights Act 2015, provided you haven't substantially used the service. "Substantial use" is defined as more than exploratory testing-uploading multiple products, creating marketing campaigns, or adding significant numbers of customers could disqualify you from a full refund.
Submit your cancellation in writing with a clear statement that you're exercising your statutory right to cancel within the 14-day cooling-off period. Kajabi must refund your payment within 14 days of receiving this request.
After the 14-day period
Once the cooling-off period expires, Kajabi is not legally required to offer a refund unless the service is faulty or fails to meet the terms you agreed to. If Kajabi's service is genuinely defective-for example, if you cannot access core features or suffer repeated downtime-you may claim a partial refund or cancellation under the Consumer Rights Act 2015's general provisions regarding faulty goods and services.
To pursue this claim, document the specific faults you've experienced and report them to Kajabi support. Yafee recommends requesting a resolution in writing. If Kajabi refuses to help, you can escalate the complaint to the ADR scheme that Kajabi is registered with, or to Citizens Advice if you believe Kajabi has breached consumer law.
What if Kajabi refuses to refund you?
- Request a written explanation from Kajabi detailing why your refund claim has been rejected.
- Check whether the reason aligns with their cancellation policy and the Consumer Rights Act 2015.
- If the refusal appears unjustified, lodge a formal complaint with Kajabi's customer support, citing the relevant consumer law.
- Allow Kajabi 8 weeks to respond to your formal complaint.
- If Kajabi continues to refuse, escalate to the ADR scheme-contact Kajabi's support to request their ADR provider details.
- File a complaint with the relevant ADR scheme, which will investigate at no cost to you.
Common mistakes when cancelling Kajabi
Cancelling your subscription doesn't have to be stressful if you avoid these typical pitfalls.
Failing to download your data before your access ends
Many users assume they can retrieve their data after their account deactivates, but Kajabi typically deletes account content once your access period expires. Export all customer records, sales data, and product files to your computer before your cancellation date. This is your only opportunity to preserve years of customer information and business records.
Cancelling an annual plan and expecting a full refund
Annual subscribers often discover that Kajabi's cancellation policy does not provide pro-rata refunds for unused months. If you've paid for a full year in advance, check your subscription agreement before cancelling-you may forfeit the entire annual payment. Monthly subscribers can cancel without penalty, but annual plans are typically non-refundable after the 14-day cooling-off period.
Not documenting your cancellation confirmation
Always save Kajabi's cancellation email confirmation. This email serves as proof of your cancellation date and protects you if Kajabi continues to charge your card after your cancellation is supposed to take effect. Screenshot the confirmation and save it to your records.
Forgetting to cancel your payment method
Cancelling your Kajabi subscription does not automatically cancel your saved payment method. If you want to prevent any accidental future charges, log back into your Kajabi account and remove your card or payment method from your account settings before your final access period ends.
After cancellation: protecting yourself and managing the transition
Once Kajabi has processed your cancellation, take these steps to ensure a smooth transition.
Verify that charges have stopped
Monitor your bank statement for 30 days after your cancellation takes effect. If Kajabi continues to charge you after your cancellation date, contact your bank immediately and request a chargeback. You can also lodge a dispute with Kajabi support, but your bank's chargeback process often resolves the issue faster.
Migrate your customer data to a new platform
Once you've exported your customer list from Kajabi, import this data into your new platform or email marketing service. Most modern platforms accept CSV (comma-separated values) files. Ensure your new system is functional before your Kajabi access period ends, so your business operations experience no downtime.
Notify your customers of the platform change
Send an email to all your customers explaining the transition to a new platform. Provide clear instructions on how they can access their purchased products or membership content in the new system. This maintains customer trust and reduces support inquiries.
Kajabi cancellation checklist
Use this checklist to ensure you've completed every necessary step before your account deactivates.
| Task | Completed | Date |
|---|---|---|
| Log in to Kajabi and confirm your current plan and billing date | [ ] | |
| Export all customer contact data and sales records to CSV | [ ] | |
| Download all product files and course materials | [ ] | |
| Submit your cancellation request through your account or contact support | [ ] | |
| Save Kajabi's cancellation confirmation email | [ ] | |
| Remove your payment method from your account settings | [ ] | |
| Set a calendar reminder to check your bank statement 7 days after cancellation | [ ] |
Kajabi alternatives to consider
Before you cancel, you may wish to evaluate whether a different platform better suits your business needs and budget.
More affordable all-in-one platforms
If Kajabi's cost is your primary concern, consider Teachable (from £29 per month) for course hosting, or ConvertKit (from £29 per month) if you primarily focus on email marketing. These platforms offer lower entry prices and may include features you actually use, rather than a comprehensive suite you don't.
Specialist alternatives by function
For email marketing alone, Mailchimp or Brevo offer free tiers and paid plans from £10 monthly. For course hosting, Teachable and Thinkific start at comparable or lower prices than Kajabi's Basic plan. For membership management, Mighty Networks or Circle provide community-focused alternatives. Selecting dedicated tools rather than an all-in-one system often reduces costs significantly.
Contacting Kajabi support and escalation
If Kajabi's online cancellation process is unavailable or if you encounter difficulties, contact support directly.
Kajabi customer support contact details
Kajabi provides support through its website help centre and email contact form. Visit kajabi.com and click "Help" or "Support" to access their contact options. You can also reach out through the Kajabi live chat function if you're logged into your account. Provide your account email address and a clear request to cancel your subscription. Kajabi support typically responds within 24 to 48 hours.
If Kajabi refuses to cancel or process your refund
If Kajabi does not acknowledge your cancellation request or refuses to process a legitimate refund claim, escalate your complaint formally. Under the Consumer Rights Act 2015, Kajabi must be registered with an Alternative Dispute Resolution (ADR) scheme. Request Kajabi's ADR provider details through their support channels. You can then file a complaint with the ADR scheme, which will investigate your case at no cost. Alternatively, contact Citizens Advice Consumer Service if you believe Kajabi has breached consumer law. The ADR scheme has the authority to award compensation up to £5,000 (and higher in some cases) if Kajabi is found to be at fault.
Summary: cancelling Kajabi safely and protecting your rights
Cancelling Kajabi requires you to follow a clear online process, export your data, and understand your legal rights under the Consumer Rights Act 2015. Within 14 days of first subscribing, you're entitled to a full refund if you cancel without substantial use. After this period, your refund rights depend on Kajabi's cancellation policy and whether the service is faulty. Monitor your bank statement after cancellation, save all confirmation emails, and escalate any disputes to the ADR scheme if Kajabi refuses to cooperate.
At Yafee (yafee.com), we've supported thousands of UK consumers through platform cancellations, ensuring they understand their legal position and protect their money. Whether your reason for cancelling is cost, features you don't use, or a shift in your business direction, Yafee provides clarity on every step of the process. Visit Yafee today for additional guidance on cancelling digital services and recovering refunds when providers fail to meet their obligations.
Kajabi customer support address: Contact Kajabi through their online support portal at kajabi.com/help. For written correspondence, request Kajabi's postal address through their support contact form-they'll provide specific instructions for cancellation by post if you prefer to cancel outside the platform.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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