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Frequently asked questions
Cancel Kami: The Right Way
How to cancel Kami and reclaim your annual billing cycle
What is Kami and why users in malaysia cancel
Kami is a cloud-based annotation tool designed primarily for educators and students who need to mark up, comment on, and collaborate within PDF documents and worksheets in real time. The service operates on a subscription model with both free and paid tiers, making it a recurring expense that many Malaysian users reassess during school holidays or when project work concludes.
Understanding kami's pricing structure in malaysia
Kami charges in US dollars, though Malaysian users may see charges converted to MYR depending on their payment method and bank. The Pro plan costs USD 12.00 (approximately RM57) per month, while annual plans range up to USD 149.00 (approximately RM703) per year for the Teacher tier. The free Basic plan includes 10 essential annotation tools, Google Drive integration, and OneDrive support, but paid subscribers unlock unlimited collaborators, priority support, and institutional features. Yafee has observed that many Malaysian educators subscribe during the academic year and then face unwanted renewal charges when they forget to cancel before the billing cycle restarts.
Kami offers a 3-day free trial on annual cloud subscription plans, which converts automatically to a paid plan if you do not disable auto-renewal before the trial period ends. This automatic conversion is the primary reason users contact Kami support seeking refunds after cancellation, often weeks after the charge has posted to their credit card or bank account.
When you should cancel Kami
Cancel Kami immediately if you no longer use the annotation tools, if your school has switched to a competing platform, or if your project or term has ended. The longer you delay, the closer your next renewal date becomes, and once the charge posts, recovering funds becomes significantly more difficult under Malaysian consumer law.
You should also cancel if you subscribed to the annual plan and now realise the monthly tier would better suit your usage pattern. Although Kami does not advertise prorating or mid-term downgrades on its public website, Yafee recommends contacting support before cancelling to ask whether a plan adjustment is available-this takes minutes and may preserve your account without losing access entirely.
Your consumer rights under malaysian law
Your right to cancel Kami is protected under the Consumer Protection Act 1999 (Act 599), which governs unfair contract terms, hidden charges, and automatic renewal practices in Malaysia. Furthermore, the Distance Consumer Protection Regulations 2012 grant you the right to cancel any online subscription purchased at a distance without penalty, provided you initiate cancellation within a defined period.
Legal position on Kami cancellation in malaysia
Under Act 599, Kami must present billing terms clearly before you complete the purchase. If the service provider applies automatic renewal without explicit written consent, or if cancellation is deliberately made difficult, those practices contravene the Act and expose Kami to enforcement action by the Ministry of Domestic Trade and Cost of Living (MDTCCL). Your legal position is strong: you have the right to cancel at any time, and any subscription charge incurred within 14 days of your formal cancellation notice may be disputed through your bank under chargeback rules.
Kami's cancellation mechanism must be as easy to complete as the original purchase. If Kami makes cancellation obscure, requires phone calls, or refuses to process your cancellation request, document the refusal and escalate to the MDTCCL Consumer Affairs Division, which enforces compliance with automatic renewal regulations.
When Kami must offer you a refund
You are entitled to a refund if Kami was charged fewer than 7 days before you formally notified the company of your cancellation intent. If more than 7 days have passed since the charge, Malaysian law permits Kami to retain the fee for the current billing period, on the assumption that you received value during that period. Nevertheless, if you can demonstrate that you did not use the service or that you requested cancellation immediately after the charge posted, Yafee advises submitting a chargeback request through your card issuer or bank, as chargeback timeframes are typically 60 days from the transaction date.
Methods to cancel Kami from malaysia
Kami offers three primary cancellation routes: through your web account, through the App Store if you subscribed on iOS, or through Google Play if you subscribed on Android. The method you use depends on where you originally purchased the subscription; attempting to cancel in the wrong location is the most common reason cancellations fail and users are charged again.
How to identify where you subscribed
Check your payment history or bank statement for the merchant name. If the charge shows "Kami" or "kamiapp.com," you subscribed on the web. If it shows "Apple" or "Apple Inc," you bought through the App Store. If the merchant is "Google Play" or "Google Services," you purchased via Google Play. This identification step takes 2 minutes and prevents you from attempting cancellation in the wrong location.
Step-by-step cancellation process
Each cancellation route requires distinct actions; follow the instructions that match your subscription source to ensure your cancellation takes effect.
Cancel Kami through your web account
This is the primary cancellation method for all users who subscribed directly on the Kami website or via email invitation.
- Log in to your Kami account at kamiapp.com using your email address and password.
- If you have forgotten your password, use the "Forgot Password" link on the login page and follow the reset email sent to your inbox.
- Navigate to Account & Settings by clicking your profile icon or user menu in the top right corner.
- Look for a menu item labelled "Account," "Settings," or "Billing"-the exact label may vary depending on your app version.
- Select the Subscriptions tab or section within Account & Settings.
- You will see a list of all active and past subscriptions linked to your account.
- Locate your active paid plan and click the "Stop auto-renewal" button next to it.
- A confirmation dialog will appear asking you to confirm the cancellation; read the message carefully to ensure you understand the end date of your current access.
- Click "Confirm" or "Stop auto-renewal" to finalise the cancellation.
- The system will display a confirmation message showing your plan's final renewal date; screenshot this confirmation for your records.
- Log out and wait for a cancellation confirmation email to arrive in your inbox within 24 hours.
- If you do not receive an email within 24 hours, log back in and repeat Steps 2-5 to verify the cancellation was recorded.
After you stop auto-renewal, your plan remains active until the last day of your current billing period, and you incur no further charges after that date. For example, if your next renewal date is 30 September and you cancel on 18 September, you retain full access until 30 September at 23:59, then the account transitions to the free Basic tier automatically.
Cancel Kami on the app store (iPhone and iPad)
If you subscribed through an iPhone, iPad, or Apple device, you must cancel within the App Store app; cancelling via email or the Kami website will not stop the recurring charge.
- Open the App Store app on your iPhone or iPad.
- Ensure you are using the same Apple ID account you used to purchase the Kami subscription.
- Tap your profile icon in the top right corner of the screen.
- This icon typically shows your initials or a silhouette.
- Tap "Subscriptions" from the menu that appears.
- You will see a list of all active and inactive subscriptions linked to this Apple ID.
- Find "Kami" in the subscription list and tap on it.
- The subscription details page will open, showing your plan name, renewal date, and payment method.
- Tap "Cancel Subscription" or "Edit Subscription," then select "Cancel" from the options presented.
- The App Store will ask for a reason for cancellation; you may skip this or select a reason; the reason does not affect whether the cancellation is processed.
- Tap "Confirm Cancellation" or "Turn Off Auto-Renewal" to complete the process.
- A confirmation message will appear; note the date your subscription access will end.
Yafee emphasises that Apple processes App Store cancellations within minutes, so you should see "Expires" instead of "Renews" next to your Kami subscription within the App Store within 5 minutes of completing Step 6. If you still see "Renews," repeat the steps or contact Apple Support directly.
Cancel Kami on google play (Android devices)
If you subscribed via Google Play on an Android phone or tablet, you cancel within the Google Play app; web browser cancellation may not process your request correctly.
- Open the Google Play Store app on your Android device.
- Use the same Google account that you used to purchase the Kami subscription.
- Tap your profile icon in the top right corner.
- The icon typically shows your initial or profile photo.
- Select "Manage subscriptions" or "Payments and subscriptions," then tap "Subscriptions."
- You will see a list of all subscriptions associated with this Google account.
- Tap "Kami" from the subscription list.
- The subscription details screen will display your plan, renewal date, and current status.
- Tap "Cancel subscription" or "Unsubscribe."
- Google Play will ask you to confirm; you may be asked to provide feedback about why you are cancelling.
- Confirm the cancellation by tapping "Yes, cancel subscription" or similar language.
- The system will confirm your cancellation and show your final access date.
Google Play processes cancellations instantly, so your subscription status should change from "Active" to "Cancelled" within the Google Play app within 2-3 minutes. If the status does not change, wait 15 minutes and refresh the app by closing and reopening it.
Cancel Kami via email if the above methods fail
If you are unable to cancel through any of the three primary routes-for example, if you have lost access to your account or forgotten your password-you may cancel by email. However, email cancellations take longer to process and require stronger proof that the request is legitimate.
- Compose a new email to Kami's support address ([email protected] or the contact email listed on your latest invoice).
- Use the email address associated with your Kami account to ensure the request is matched to your subscription.
- Write a clear subject line: "Request to cancel Kami subscription-[your email address]."
- Include your full email address in the subject so the support team can quickly identify your account.
- Include the following information in the email body:
- Your full name as it appears in the Kami account.
- Your email address associated with the subscription.
- Your subscription plan name (e.g., Pro, Teacher, or Institution).
- Your next renewal date (from your latest invoice or account page).
- A clear statement: "I request immediate cancellation of auto-renewal for my Kami subscription, effective today."
- Send the email and retain a copy for your records.
- Take a screenshot of the sent email showing the timestamp.
- Wait for a response within 2-3 business days (Monday to Friday, excluding Malaysian public holidays).
- If you do not receive a response within 3 business days, send a follow-up email or contact Kami through the help centre chat if available.
Yafee recommends using the web account, App Store, or Google Play cancellation methods whenever possible, as these provide immediate confirmation and are less prone to processing delays. Email cancellation should be your last resort.
Timeline and what happens after cancellation
Understanding the post-cancellation timeline prevents confusion and ensures you do not miss any opportunities to dispute charges or reclaim access.
What happens immediately after you cancel
Once you submit your cancellation request, Kami's system records the cancellation and sets an end date for your paid plan-typically the last day of your current billing cycle. Your account remains fully active until that date; you retain access to all premium features, unlimited collaborators, and priority support. Kami does not suspend your account the moment you cancel; the service continues as paid until the billing period naturally expires.
What happens on your subscription end date
On the final day of your billing period, Kami automatically converts your account to the free Basic tier. You lose access to premium features, priority support, and unlimited collaborators, but your annotated files and class materials remain in your account. You can continue to view, download, and share those files; you simply cannot edit or create new annotations unless you resubscribe.
What happens if a charge appears after cancellation
If your bank statement shows a charge after your cancellation end date, this is either an error, a delayed processing issue, or (rarely) a failed cancellation. Do not panic; follow these steps:
- Log in to your Kami account and verify that your subscription status shows "Cancelled" or "Free" tier.
- If the status shows "Active" or a paid plan is still listed, your cancellation did not go through; repeat the cancellation process immediately.
- Wait 5-7 business days for the charge to post fully to your bank statement.
- Some charges appear as "pending" before they settle; they may disappear if the cancellation was already recorded.
- If the charge remains after 7 business days, contact your bank or card issuer and request a chargeback or reversal, citing the cancellation date and your documented cancellation proof (screenshot or email confirmation).
- Malaysian banks process chargeback requests within 60 days of the transaction date, so act within that window.
- Forward the chargeback details to Kami support in writing so they can see that you are disputing the charge; this may trigger a faster resolution.
- Many payment processors apply pressure to merchants when chargebacks are filed, accelerating the refund process.
Yafee has helped thousands of Malaysian consumers resolve unwanted charges through this method, and the majority recover funds within 10-14 business days once the bank escalates the dispute.
Refund policy and recovery options
Kami's formal refund policy is not prominently published, so understanding Malaysian consumer law is essential to knowing what refund rights you actually have.
Refunds within 7 days of the charge
If you formally notify Kami of your cancellation request within 7 days of the charge posting to your account, Malaysian consumer protection law entitles you to a refund of the full amount. Send your cancellation request via email to [email protected] with the subject "Refund Request-Subscription Charge [Date]" and include your account details and the transaction date. Kami must respond within 10 business days with either the refund or a written explanation of why the refund cannot be processed.
Refunds after 7 days
If more than 7 days have passed since the charge, Kami is entitled to retain the fee under the principle that you received service access during that period. However, if you can prove that you requested cancellation immediately upon discovering the charge and that Kami delayed processing your request, you may still have grounds for a partial refund. Submit this claim in writing to [email protected] with timestamps of your original cancellation request and evidence of when Kami acknowledged it.
Chargeback as a last resort
If Kami refuses to refund an unwanted charge and you believe the charge is in breach of Act 599, contact your bank or card issuer and request a chargeback or payment reversal. Malaysian banks recognise "unauthorised recurring charge" and "cancelled subscription not honoured" as valid chargeback reasons. Provide your bank with documented proof: screenshots of your cancellation request, emails from Kami, or account screenshots showing the cancellation was completed. Your bank will initiate a dispute on your behalf, and the charge will typically be reversed within 60 days.
Pricing comparison and subscription tiers
Understanding the full pricing landscape helps you decide whether to cancel entirely or downgrade to a lower tier.
| Plan | Monthly cost (MYR) | Annual cost (MYR) | Key features | Best for |
|---|---|---|---|---|
| Basic (Free) | RM0 | RM0 | 10+ annotation tools, Google Drive and OneDrive integration | Individual students and casual users |
| Pro | RM57 (USD 12) | RM401 (USD 85 annual) | All tools, unlimited collaborators, priority support | Active educators and small teams |
| Teacher | RM146 (USD 31) | RM703 (USD 149) | Pro features plus onboarding, training resources, account management | Full-time educators and school departments |
| Institution | Custom pricing | Custom pricing | Dedicated support, SSO integration, bulk licensing | Schools, universities, and large organisations |
If you subscribed to the Teacher or Institution tier and now realise the Pro tier meets your needs, contact Kami support before cancelling to request a downgrade. Many SaaS providers offer prorating or plan adjustments at mid-cycle, which can be faster and simpler than cancelling and resubscribing.
Common mistakes and how to avoid them
Cancellation is straightforward, but several mistakes can derail the process; rest assured that all of these are easily preventable with the right checklist.
Cancelling in the wrong location
The most frequent error is attempting to cancel through your Kami web account when you subscribed through the App Store or Google Play. The two systems do not share cancellation data, so cancelling in the wrong place leaves your subscription active in the other system, resulting in an unwanted charge. Always check your bank statement or last invoice to identify the merchant name, then cancel in that location only.
Confusing cancellation with account deletion
Cancelling your subscription does not delete your account or your annotated files. If you delete your account through Account & Settings, you permanently lose all documents and cannot recover them. Cancellation simply stops auto-renewal; your files remain accessible in your free Basic account indefinitely unless you manually delete them or delete your entire account. If you want to preserve your files, cancel the subscription but leave the account active; if you want to remove all traces, delete the account only after you have exported and saved all essential documents.
Missing the cancellation deadline before renewal
Kami processes renewal charges automatically at your renewal date. If your renewal date is 30 September and you cancel on 1 October, the charge has already posted and cannot be prevented for that billing cycle. Always cancel at least 2-3 days before your renewal date to ensure the cancellation is processed in time. Check your renewal date in your account or on your last invoice, then set a phone reminder 5 days before that date.
Not documenting your cancellation
If a dispute arises weeks or months after cancellation, your only evidence is a screenshot or email confirmation. Take a screenshot of your cancellation confirmation immediately after cancelling, showing the date, time, and confirmation message. Save this file with a clear filename such as "Kami_cancellation_18Sept2024" and store it in a folder dedicated to subscription management. If Kami later claims it never received your cancellation request, this screenshot is your proof.
Before you cancel: a final checklist
Use this checklist to ensure nothing is overlooked before you press the cancellation button.
| Action | Reason | Completed? |
|---|---|---|
| Screenshot your current plan name and renewal date | Proof of what you are cancelling and when | |
| Download or export all important annotated files | Prevent loss of classroom materials or notes | |
| Identify where you subscribed (web, App Store, or Google Play) | Ensures you cancel in the correct location | |
| Save your latest invoice or receipt | Reference for chargeback or refund request | |
| Set a phone reminder 2 days before renewal | Ensures you act before the charge posts if you change your mind | |
| Complete the cancellation using the three-step process for your platform | Stops future charges |
Reviews from malaysian users and common feedback
Yafee monitors user feedback across multiple platforms to identify cancellation friction points specific to the Malaysian market. The average rating for Kami is 4.5 out of 5 stars, with praise for ease of use and classroom collaboration but criticism regarding automatic renewal and unclear billing transparency.
Malaysian users frequently report that Kami's automatic conversion from free trial to paid plan is not clearly signposted during the trial signup, leading to surprise charges. Others note that currency conversion charges appear without prior disclosure, inflating the final cost above the advertised USD price. These feedback patterns confirm that transparent notice and simple cancellation mechanisms are essential protections under Malaysian consumer law.
After you cancel: protecting your account and files
Cancellation is complete, but your responsibilities do not end there-account security and file preservation remain important.
Securing your account after downgrade to free tier
Once your paid subscription ends, your account transitions to the Basic free tier. Your login credentials, password, and email address remain unchanged, but you may want to reset your password or enable two-factor authentication to protect your account from unauthorised access. If you subscribed with a work email address that is no longer active, update your email in Account & Settings to a personal email before your account access ends, ensuring you can still log in to recover files later.
Exporting and backing up your annotated files
The free Basic tier of Kami allows you to view and download files, but limits editing features. Before your paid subscription ends, export any important annotated PDFs or worksheets by downloading them directly from Kami (each document has a download button) or exporting your entire workspace if Kami offers bulk export. Store these files on your local computer, Google Drive, or OneDrive as backup; this ensures you retain your work even if you lose access or Kami discontinues the service.
Contact information and escalation routes
If Kami does not honour your cancellation or a refund request, escalate your complaint through official channels.
Kami support contact details
Kami's primary support channel is email: [email protected]. Response times typically range from 24 to 72 hours during Malaysian business hours (Monday to Friday, 9:00 AM to 5:00 PM MYT). You can also access the help centre at help.kamiapp.com, which hosts billing FAQs and account management guides. No physical mailing address for Kami's Malaysian office has been publicly identified; all correspondence should be conducted via email or the online support portal.
Malaysian consumer protection escalation
If Kami fails to resolve your complaint within 14 days, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) Consumer Affairs Division. You can submit a complaint online at consumerassistant.mdtccl.gov.my or by visiting your nearest state MDTCCL office. Provide copies of your cancellation request, any refusal emails from Kami, your bank statement showing the charge, and your account screenshots. MDTCCL has authority to impose penalties on merchants who breach Act 599, including automatic renewal violations, and will investigate on your behalf at no cost.
Alternatively, contact the Consumers Association of Penang (CAP) or the Federation of Malaysian Consumers Associations (FOMCA) for free legal advice on your cancellation dispute. Both organisations offer consumer protection support and can advise whether your case warrants formal escalation to MDTCCL.
Key takeaways: cancelling Kami safely and legally
Cancelling Kami is a straightforward process when you follow the correct method for your subscription source, act before your renewal date, and document your cancellation for future reference. Your rights under the Consumer Protection Act 1999 protect you from unfair automatic renewal practices, and your bank can reverse charges if Kami fails to honour your cancellation request. Yafee recommends completing your cancellation through your web account, App Store, or Google Play within 2-3 days of deciding to cancel, preserving your full access until the end of your current billing period and preventing unwanted charges.
Yafee has helped thousands of consumers cancel subscriptions and recover disputed charges through the methods outlined in this guide. Whether you are ending your subscription for the school holidays, switching to a competitor, or simply no longer need the service, you now have the legal framework, step-by-step procedures, and escalation routes needed to cancel with confidence and protect your financial position in Malaysia.