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Cancel Kajabi: The Right Way to Protect Your Business
How to cancel Kajabi and protect your creator business in canada
Understanding Kajabi and why cancellation matters
Kajabi is an all-in-one platform designed for online creators who want to build and sell courses, memberships, coaching programs, and digital products from a single dashboard. The platform consolidates website hosting, payment processing, email marketing, and student management into one recurring monthly charge. You manage your entire creator business without switching between tools.
Kajabi's Canadian pricing ranges from C$120 to C$673 per month depending on your plan tier. If you're no longer using the platform actively, scaling down your business, or switching to a competitor like Teachable or Thinkific, that recurring charge accumulates quickly. At Yafee, we believe you deserve transparent, step-by-step guidance to cancel without friction, retrieve your data safely, and understand your rights under Canadian consumer law.
This guide walks you through every cancellation method Kajabi offers, what happens to your content after you leave, your refund entitlements, and how to avoid losing your courses and customer information in the process.
Why creators cancel Kajabi
You might cancel Kajabi because the platform's pricing doesn't match your launch-phase budget, your feature needs have outgrown the platform, or you've discovered a better fit for your business model. Some creators find monthly charges unsustainable during periods of lower revenue, while others scale into enterprise tools that Kajabi cannot support. Whatever your reason, your cancellation should be straightforward and your content should remain accessible for download, backup, or migration.
What happens to your data and content after cancellation
Before you cancel, understand that Kajabi will disable your account access within hours of cancellation confirmation. Your courses, customer lists, and transaction history become inaccessible unless you export them beforehand. Yafee strongly recommends exporting all course materials, customer email lists, and financial reports before you initiate cancellation. Most SaaS platforms do not retain your data indefinitely after account closure, so the window to retrieve it is narrow.
Kajabi pricing and billing cycles in canada
Kajabi's Canadian pricing is calculated in CAD and fluctuates based on real-time USD-to-CAD exchange rates and any regional tax adjustments applied to your account.
| Plan name | Monthly cost (CAD) | Billing cycle | Key features |
|---|---|---|---|
| Kickstarter | C$120.15 | Monthly | Single product hosting, basic email integration |
| Basic | C$242.00 | Monthly | Multiple products, email marketing, landing pages |
| Growth | C$336.15 | Monthly | Advanced automation, affiliate management, split testing |
| Pro | C$673.65 | Monthly | Full feature suite, priority support, API access, custom domains |
Billing timing: Kajabi charges your card on the same day each month. These CAD amounts reflect approximate conversions from USD pricing; your actual charge may vary slightly. Always verify the exact amount on your credit card statement. If you're on an annual billing plan, cancellation timing is even more critical because you may forfeit unused months unless you request a refund immediately.
Locating your billing date and account status
Log into your Kajabi account and navigate to Settings, then Billing. Your next billing date appears clearly on this page. If you cancel before that date, Kajabi will honour your current billing period and stop charging at the next renewal. If you cancel after your renewal date has passed, you must submit a refund request for the unwanted charge. Yafee recommends checking this date before you start the cancellation process so you understand your timeline.
Your consumer rights in canada and how they protect you
Canadian federal and provincial consumer protection laws give you enforceable rights when you cancel a subscription service and dispute billing practices.
Federal and provincial consumer protection framework
Under the Competition Act (federal) and the Consumer Protection Act (provincial versions in Ontario, British Columbia, and other provinces), you have the right to cancel a subscription service without undue barriers or penalties. Kajabi must make cancellation simple, transparent, and reversible. If Kajabi buries the cancellation process, charges you after you've requested cancellation, or refuses to issue a refund for billing errors, you can escalate your complaint to your provincial consumer protection authority.
In Ontario, the Ontario Ministry of Government and Consumer Services enforces subscription cancellation rules. In British Columbia, the Consumer Protection BC office investigates complaints. Most provinces operate similar agencies with identical powers: they can order refunds, impose penalties on non-compliant companies, and pursue enforcement action if necessary.
Your legal position on refunds and billing disputes
Your legal position: If Kajabi charges your card after you submit a cancellation request, or if you cancel within 14 days of signing up and were not offered a clear cancellation link at purchase, you are entitled to request a full refund under consumer protection law. If Kajabi refuses, file a complaint with your provincial consumer protection authority. You also have the right to dispute the charge with your credit card company through the chargeback process. Retain all email confirmations of your cancellation request as evidence.
How to cancel Kajabi in three main methods
Kajabi offers three cancellation routes: through your account dashboard, by email request, and by registered mail if the company ignores your first two requests.
Method 1: cancel through the Kajabi account dashboard
This is the fastest and most documented cancellation route. Follow these steps:
- Log into your Kajabi account using your email and password.
- Navigate to Settings in the main menu (usually in the bottom left corner of your dashboard).
- Select Account Settings, then scroll down to the Billing section.
- Locate and click Cancel my plan or Downgrade/Cancel subscription.
- Kajabi will display a cancellation confirmation dialog. It may offer you a discount to stay, or a lower-tier plan as an alternative. Ignore these offers if you intend to cancel completely.
- Confirm your cancellation by clicking Yes, cancel my plan or Confirm cancellation.
- Kajabi will send you a cancellation confirmation email within minutes. Retain this email as proof of your cancellation date.
Timing: Your account access typically ends within 24 hours of confirmation. Kajabi will not charge your card on the next renewal date if you cancel before it arrives. If you cancel after your renewal date has passed, you must proceed to Method 2 to request a refund.
Method 2: request cancellation by email
If you cannot access your dashboard or the cancellation button does not appear, submit a cancellation request directly to Kajabi's support team:
- Open your email client and compose a new message to [email protected].
- Use a subject line like: Cancellation Request - [Your Name] - [Your Email Address].
- In the body, include:
- Your full name and the email address linked to your Kajabi account
- Your account creation date (if available)
- Your current plan name and monthly billing amount in CAD
- A clear statement: "I request immediate cancellation of my Kajabi subscription effective today."
- Your reason for cancellation (optional but helpful)
- Send the email from the same email address registered on your Kajabi account. This ensures Kajabi can verify ownership.
- Wait for Kajabi's response. Support typically replies within 24-48 business hours.
- Kajabi will send a confirmation email confirming your cancellation date. Reply to confirm receipt and retain this email chain for your records.
Timing: Email cancellation takes longer than dashboard cancellation because Kajabi must verify your identity and process your request manually. Submit this request at least 3 days before your next billing date to avoid an unwanted charge. If Kajabi's support team does not respond within 5 business days, proceed to Method 3.
Method 3: cancellation by registered mail with return receipt
If Kajabi ignores your email cancellation request or refuses to cancel your account, send a formal cancellation notice by registered mail with return receipt requested. This creates a legally binding paper trail and demonstrates your cancellation intent to a consumer protection authority if you need to escalate.
- Draft a cancellation letter on plain paper or print an email template. Include:
- Your full name and mailing address
- Your Kajabi account email address
- Your account creation date
- Your current plan name and monthly billing amount
- A clear statement: "I hereby cancel my Kajabi subscription effective immediately. I request that Kajabi cease billing on [your next billing date]."
- Today's date
- Your signature
- Address the letter to:
- Kajabi
- Attn: Billing / Customer Support
- 5900 S. Santa Fe Drive
- Littleton, CO 80160
- USA
- Visit your local Canada Post office and send the letter via registered mail with return receipt requested. This service costs approximately C$15-20 and takes 5-10 business days to arrive in the USA.
- Keep your Canada Post tracking number, receipt, and return receipt once it arrives. These documents prove that Kajabi received your cancellation notice on a specific date.
- If Kajabi charges you after the return receipt date, you have documented evidence to dispute the charge with your credit card company or file a complaint with your provincial consumer protection authority.
When to use this method: Yafee recommends registered mail only after the dashboard and email methods have failed. This method is slow but legally unambiguous, which is why consumer protection agencies in Canada respect it.
Refund rights and disputed charges in canada
Your entitlement to a refund depends on when you cancel and whether Kajabi has already charged your card for an unwanted billing cycle.
Refunds within the cancellation window
If you cancel before your next billing date, Kajabi does not charge your card. You forfeit access to the platform at the end of your current paid period, but you do not owe additional money. You have no refund to request because no unauthorized charge occurred.
Refunds after an unwanted charge
If Kajabi charges your card after you submitted a cancellation request, or if you discover a surprise charge in your statement, you can request a refund in this order:
- First request: Contact Kajabi support by email using Method 2 above. Include the date you cancelled, the date of the unwanted charge, and your credit card last four digits. Kajabi may issue a refund within 5-7 business days if support confirms the error.
- Second request: Dispute the charge with your credit card company if Kajabi refuses to refund or does not respond within 10 business days. Call your bank or credit card issuer and request a chargeback. Provide the cancellation confirmation email and the billing statement showing the disputed charge. Your bank will investigate and typically reverses the charge within 30-60 days if your claim is valid.
- Third escalation: File a complaint with your provincial consumer protection authority if the chargeback fails or Kajabi disputes it. In Ontario, contact Ontario Ministry of Government and Consumer Services. In British Columbia, contact Consumer Protection BC. Each province has an equivalent agency. File your complaint online or by mail, attach your cancellation email and billing statements, and the agency will investigate Kajabi's billing practices.
Refund timeline: Kajabi's standard refund policy does not guarantee refunds after your billing date has passed. However, Canadian consumer protection law overrides this policy if Kajabi is at fault. If you cancelled in good faith and Kajabi charged you anyway, you are entitled to dispute that charge regardless of Kajabi's written terms.
Critical steps to take before you cancel
Cancelling Kajabi means losing platform access within hours of confirmation. Protect your business by exporting your data before you submit a cancellation request.
Export your courses and learning materials
Kajabi does not automatically archive your course content after cancellation. Log into your account and download all course videos, lesson files, quizzes, and resources to your computer or cloud storage. Most course creators use Google Drive or Dropbox for backup storage. Kajabi offers course export options in the Settings menu under Products or Content Export, though this feature varies by plan. If you cannot find it, contact Kajabi support before you cancel and ask for a manual course export.
Export your customer and email list
Your customer email addresses and transaction history are valuable business assets. Export your complete email list and customer database in CSV format. Navigate to Contacts or Subscribers in your Kajabi dashboard, then select Export to CSV. Save this file to your computer. You will need this list if you migrate to another platform and want to notify customers of your new location.
Document your account settings and custom domains
If you have customized your Kajabi site with a custom domain (e.g., courses.yourbusiness.com), take screenshots of your Domain Settings page. Note the domain name, any SSL certificate details, and DNS records. When you cancel Kajabi, your custom domain will revert to Kajabi's servers or stop resolving unless you update your DNS records. Yafee recommends keeping these screenshots so you can transition your domain to another host or platform without downtime.
Common mistakes that delay or complicate cancellation
Cancellation is straightforward when you follow the correct steps. Most problems arise from preventable errors, and Yafee wants you to avoid them entirely.
Mistake 1: cancelling after your renewal date without requesting a refund
If you wait until after your billing date to cancel, Kajabi will charge your card before processing your cancellation. You then lose access to the platform while your credit card carries an unwanted C$120-673 charge. Always check your next billing date before you cancel, and submit your cancellation request at least 3 days in advance.
Mistake 2: not exporting your data before you cancel
Once you cancel and Kajabi disables your account, you cannot log back in to retrieve course materials, customer lists, or transaction reports. You must export everything while your account is still active. Set aside 1-2 hours before you cancel to download and verify all exports.
Mistake 3: using a different email address for cancellation requests
If you send a cancellation email from an email address that does not match your Kajabi account, Kajabi's support team may reject it as a security measure. Always use the email address you registered on Kajabi. If you no longer have access to that address, contact Kajabi support first to update your email and then submit your cancellation request.
Mistake 4: not retaining cancellation confirmation emails
If Kajabi charges you after you cancelled, or if a dispute arises, you will need written proof that you requested cancellation and on what date. Retain every email from Kajabi related to your cancellation. Do not delete them from your inbox or trash folder. If you lose these emails, your dispute with Kajabi becomes harder to prove.
Mistake 5: assuming a downgrade is the same as cancellation
When you click "Cancel my plan," Kajabi may suggest downgrading to a lower-tier plan instead. Downgrading reduces your monthly cost but does not cancel your subscription. You will continue to receive monthly charges. If you want to cancel completely, refuse the downgrade option and confirm full cancellation.
What happens after your Kajabi cancellation is confirmed
Your cancellation is complete, but you have important follow-up tasks to protect your business continuity and ensure no further charges occur.
Your account access window
Kajabi disables your account access within 24 hours of cancellation confirmation. However, your billing charges stop immediately. You will not be charged on your next renewal date. Your courses and products become inaccessible to students within 24 hours as well, so notify your students in advance that the platform will go offline on a specific date.
Verify no charges appear on your next billing date
Monitor your credit card statement for the 5 days following your next billing date. If Kajabi charged you after you cancelled, dispute the charge immediately using Method 2 or 3 above (email request or chargeback). The sooner you dispute an unauthorized charge, the faster your bank will resolve it.
Update your domain nameservers if applicable
If you used a custom domain with Kajabi, that domain will stop resolving after your account is deleted unless you point it to a new host. Log into your domain registrar (GoDaddy, Namecheap, Google Domains, or your registrar of choice) and update the nameservers to point to your new platform or hosting provider. If you do not update these records, your domain will show an error page for days or weeks until it expires. Most domain registrars charge approximately C$10-20 per year to keep your domain active.
Migrate your audience to your new platform
If you exported your customer email list before cancellation, upload it to your new platform or email service provider (Mailchimp, ConvertKit, ActiveCampaign, or equivalent). Send a transition email to your subscribers within 48 hours of cancelling Kajabi, informing them where your courses or products have moved. Provide a direct link to your new platform so your audience can follow you seamlessly.
Comparing Kajabi to alternative platforms before you cancel
Before you cancel Kajabi, confirm that your alternative platform meets your business needs. This comparison table outlines four popular creator platforms and how they compare on pricing, ease of use, and feature depth.
| Platform | Canadian pricing (monthly) | Ease of setup | Best for |
|---|---|---|---|
| Kajabi | C$120-673 | Moderate | All-in-one creators with multiple revenue streams |
| Teachable | C$99-499 | Easy | Course-focused creators who want affordability |
| Thinkific | C$166-499 | Easy | Membership and course platforms with strong support |
| Podia | C$39-399 | Very easy | Solo creators launching digital products quickly |
Each platform exports data differently. Before you migrate, confirm that your new platform accepts CSV imports of customer data and course materials. Yafee recommends testing your new platform with a sample course before you cancel Kajabi, so you have time to adjust if the migration is rougher than expected.
Escalation: what to do if Kajabi refuses to cancel your account
Kajabi operates in the United States but serves Canadian customers. If Kajabi refuses your cancellation requests or fails to stop charging your card, you have legal remedies under Canadian law.
File a complaint with your provincial consumer protection authority
Every Canadian province has a consumer protection agency empowered to investigate subscription disputes and order refunds. Yafee recommends filing a complaint if Kajabi does not respond to your email cancellation request within 10 business days or refuses to issue a refund for an unauthorized charge. Contact your provincial agency:
- Ontario: Ontario Ministry of Government and Consumer Services (www.ontario.ca/business/consumer-protection)
- British Columbia: Consumer Protection BC (www.consumerprotectionbc.ca)
- Alberta: Alberta Fair Trading Act enforcement (www.alberta.ca/fair-trading-act.aspx)
- Quebec: Office of the Protecteur du consommateur (www.opc.gouv.qc.ca)
- Other provinces: Search "[Your province] consumer protection office" on Google for your local agency contact details.
File your complaint online or by mail. Attach your cancellation emails, credit card statements, and registered mail tracking number (if you sent a formal cancellation letter). The agency will contact Kajabi, investigate the dispute, and may order Kajabi to refund you within 30-60 days.
Dispute the charge with your credit card company
Contact your bank or credit card issuer and request a chargeback for the disputed Kajabi charge. Provide your cancellation confirmation email as evidence that you attempted to cancel. Your card issuer will investigate and typically reverses unauthorized charges within 30-60 days. A chargeback does not prevent Kajabi from disputing the reversal, but most banks side with the cardholder if you have written proof of your cancellation request.
Final checklist: cancelling Kajabi safely
Use this checklist to ensure you do not miss any critical steps before or after cancellation:
| Task | Timeline | Status |
|---|---|---|
| Check your next billing date in Kajabi Settings | 1 week before cancellation | [ ] Done |
| Export all course materials to your computer | 3 days before cancellation | [ ] Done |
| Export your customer email list as CSV | 3 days before cancellation | [ ] Done |
| Document custom domain settings and DNS records | 3 days before cancellation | [ ] Done |
| Notify students that access will end on [cancellation date] | 3 days before cancellation | [ ] Done |
| Submit cancellation request via dashboard or email | 3 days before renewal date | [ ] Done |
| Retain cancellation confirmation email | Immediately after confirmation | [ ] Done |
| Verify no charge appears on next billing date | 5 days after renewal date | [ ] Done |
| Update domain nameservers to new host | Within 24 hours of cancellation | [ ] Done |
| Upload customer list to new platform | Within 48 hours of cancellation | [ ] Done |
Get expert guidance on cancellation from yafee
Cancelling a creator platform is a major business decision. You are leaving behind courses, customers, and revenue streams that took months or years to build. The stakes are high, but the process does not need to be chaotic.
Yafee has helped thousands of Canadian creators cancel their subscriptions safely, retrieve their data, and transition smoothly to new platforms. Our guides cover subscription law, platform migration, and consumer rights so you understand your legal position at every step. If Kajabi refuses to honour your cancellation or charges you after you've requested to leave, Yafee provides the evidence and escalation pathways you need to recover your money through your provincial consumer protection authority or credit card company.
Read more cancellation guides on Yafee.com, or contact your provincial consumer protection office if you need legal counsel beyond this guide. Kajabi cancellation is straightforward when you follow the correct sequence, export your data first, and document your requests. You have consumer rights in Canada, and Yafee ensures you understand and exercise them fully.
Kajabi support contact: [email protected] or the cancellation form in your account Settings.
For refund disputes: Your provincial consumer protection authority (Ontario: www.ontario.ca/business/consumer-protection; British Columbia: www.consumerprotectionbc.ca).
For billing questions: Your credit card company's dispute resolution department.
Yafee continues to update this guide as Kajabi's policies evolve. Check back regularly for the latest cancellation procedures, billing updates, and consumer rights information for Canadian creators.
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