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Cancel Invoice Simple: The Right Way
How to cancel Invoice Simple in malaysia: your legal rights and step-by-step guide
What Invoice Simple is and why malaysian users subscribe
Invoice Simple is a subscription-based invoicing software designed for freelancers and small businesses seeking to automate billing workflows. The service operates on a recurring monthly or annual billing model, and new users receive a 14-day free trial with access to premium features during the initial period.
Many Malaysian users discover only after the trial ends that Invoice Simple functions as an ongoing software-as-a-service (SaaS) product with automatic renewal, not a one-time purchase. The pricing structure ties feature access to plan level: entry-tier plans restrict invoice volume, while higher plans unlock unlimited invoices, client signatures, and advanced reporting tools.
This distinction becomes critical when you decide to cancel. Before you terminate your subscription, you must export all invoices, customer records, and financial data-your information remains accessible for a limited time after billing stops, but retrieving it later may prove difficult or incur additional costs.
Pricing structure and available plans in malaysia
Invoice Simple publishes prices exclusively in US dollars (USD). Converted at the approximate exchange rate of 1 USD to RM4.72, the plans break down as follows:
| Plan name | Monthly USD | Approx. MYR monthly | Key features |
|---|---|---|---|
| Free | RM0 | RM0 | Up to 3 invoices, basic estimates, no payments processing |
| Essentials | USD 6.99 | RM33 approx. | 3 invoices monthly, Invoice Simple payment gateway, QR codes |
| Plus | USD 14.99 | RM71 approx. | 10 invoices monthly, photos, signatures, due date tracking |
| Premium | USD 21.99 | RM104 approx. | Unlimited invoices, deposits, full template library, invoice recovery |
Exchange rates and card processing fees in Malaysia may cause your final charge to fluctuate slightly. You are billed in the original USD amount, and your credit card or payment provider applies the conversion rate at transaction time.
Who should cancel Invoice Simple
You should consider cancellation if you have moved to a competing platform, reduced your invoicing workload, or found the pricing no longer aligns with your business needs. Malaysian users often transition to locally-focused alternatives such as Bukku (RM50 monthly with a free tier), AutoCount (optimised for MyInvois compliance), or Zoho Invoice (free option for up to 5 clients).
Cancellation may also become necessary if Invoice Simple charges you unexpectedly after the trial period concludes-a common complaint among users who believed their trial had ended without automatic renewal triggered.
Your consumer rights under malaysian law
Your right to cancel Invoice Simple is protected under the Consumer Protection Act 1999 (Act 599), which governs distance contracts, subscription services, and automatic renewal arrangements across Malaysia.
What the consumer protection act 1999 guarantees
The Consumer Protection Act 1999 establishes your entitlement to clear information before purchase and the right to cancel within a statutory cooling-off period. For distance contracts (services purchased online without face-to-face negotiation), you possess a 10-day cancellation window from the date you accept the contract terms.
Furthermore, the Act mandates that any subscription service must display renewal terms, charges, and cancellation procedures plainly and unambiguously before you confirm purchase. If Invoice Simple fails to disclose these details clearly at the point of sale, the contract itself may be deemed unfair or unenforceable.
Additionally, automatic renewal contracts must include a simple and accessible cancellation mechanism that matches the ease of subscription. If you subscribed with a single click, you must be able to cancel with similarly minimal friction.
Your legal position when cancelling
Under the Consumer Protection Act 1999, you may cancel your Invoice Simple subscription within 10 days of acceptance without penalty or loss of any fees paid during the cooling-off period. If you cancel after day 10 but before your next billing date, you retain the right to cease the subscription effective immediately-though you may not receive a refund for unused portions of a billing cycle already charged.
If Invoice Simple continues charging you after you cancel, or if the company fails to acknowledge your cancellation request within 14 days, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKB). The KPDNKB enforces the Consumer Protection Act 1999 and can compel refunds or service suspension on your behalf.
How to cancel Invoice Simple step-by-step
Cancelling Invoice Simple requires you to identify your subscription channel first, then follow the corresponding cancellation path to ensure billing stops permanently.
Identify where you subscribed
Your first step is to confirm the platform through which you created your Invoice Simple account. Subscriptions routed through the Invoice Simple website, Apple App Store, or Google Play each require different cancellation procedures. Deleting the Invoice Simple app from your phone does not stop recurring charges if you subscribed via the app store.
- Open your email and search for the original Invoice Simple receipt or welcome message.
- Note the sender address ([email protected] indicates a website subscription).
- Look for any reference to "App Store," "Google Play," or Apple/Google account links.
- Log into your Invoice Simple account on the web browser if you subscribed directly through the website.
- Visit www.invoicesimple.com and enter your login credentials.
- Check the account settings or billing section for your subscription status.
- Check your Apple ID or Google Play account if you installed Invoice Simple via app store.
- For Apple: open Settings > [Your Name] > Subscriptions > Invoice Simple.
- For Google Play: open the Play Store app > Menu > Payments and subscriptions > Subscriptions > Invoice Simple.
Cancel a website subscription through Invoice simple's account portal
If you subscribed directly via www.invoicesimple.com, you must cancel through your account dashboard to stop recurring charges.
- Log into your Invoice Simple account at www.invoicesimple.com using your email and password.
- Navigate to your account settings or billing section.
- Look for tabs labelled "Settings," "Account," "Billing," or "Subscription."
- The exact wording varies, so check the top-right menu under your profile icon.
- Locate your active subscription and select "Cancel" or "End subscription."
- The system may prompt you to confirm the cancellation reason.
- You are not obligated to provide a reason, but doing so helps the company understand product gaps.
- Screenshot the cancellation confirmation page showing your subscription status as "Cancelled" or "Inactive."
- Retain this proof for your records in case a charge appears later.
- Note the cancellation timestamp and effective date.
- Forward a follow-up email to [email protected] confirming your cancellation request.
- Include your account email address and the date you cancelled.
- Request written confirmation that your subscription has been terminated and no further charges will occur.
Cancel an apple app store subscription
If you subscribed to Invoice Simple through Apple's App Store, you must cancel via your Apple ID settings, not through the Invoice Simple app itself.
- On your iPhone or iPad, open Settings and tap your Apple ID at the top.
- Ensure you are logged into the correct Apple ID used for the subscription.
- Select "Subscriptions" from the menu.
- Tap "Invoice Simple" in the active subscriptions list.
- Select "Cancel subscription" and confirm the cancellation.
- Apple will display your final billing date and when access ends.
- Screenshot this confirmation for your records.
- You retain access to Invoice Simple until the end of your current billing period, after which the service stops automatically.
Cancel a google play subscription
If you subscribed via Google Play on an Android device, cancel through your Google Play account settings.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select "Payments and subscriptions."
- Select "Subscriptions."
- Tap "Invoice Simple" and select "Cancel subscription."
- Google will display your next billing date and confirm the cancellation.
- Take a screenshot of the confirmation screen.
- Your subscription ends at the conclusion of your current billing cycle.
Refunds and credit balances after cancellation
Your entitlement to a refund depends on the timing of your cancellation and which billing platform you used.
Refund eligibility under malaysian law
If you cancel within 10 days of subscription (the statutory cooling-off period under the Consumer Protection Act 1999), you are entitled to a full refund of any charges incurred during that window. Invoice Simple or the app store must process this refund within 14 days of receiving your cancellation request.
If you cancel after day 10, you forfeit the right to a refund for the current billing cycle. Nevertheless, Invoice Simple must cease charging you immediately upon cancellation confirmation. Any charge that appears after the effective cancellation date constitutes an unauthorised transaction and must be disputed with your bank or payment provider.
How to request a refund
- Verify the cancellation date by checking your confirmation email or screenshot.
- If the cancellation date falls within 10 days of your original subscription date, you qualify for a refund.
- Email [email protected] with your refund request.
- Include your account email, subscription plan, and the date charged.
- Attach your cancellation confirmation screenshot.
- State clearly: "I am requesting a refund under the Consumer Protection Act 1999, as I cancelled within the 10-day cooling-off period."
- Allow 14 days for Invoice Simple to process the refund.
- The refund will return to your original payment method.
- Monitor your bank account for the credit.
- If no refund appears after 14 days, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKB) or contact your bank to initiate a chargeback.
Common mistakes to avoid when cancelling Invoice Simple
Cancellations often fail not because of policy, but because users miss a critical step. These mistakes are preventable with advance planning.
Deleting the app without cancelling the subscription
Removing Invoice Simple from your phone or device does not stop recurring charges. Your subscription remains active in your Invoice Simple account or app store account, and billing continues on your renewal date. Always cancel through your account portal or app store settings first, then delete the app afterward.
Cancelling only on one platform if you have multiple accounts
Some users create separate accounts on the Invoice Simple website and via Apple or Google Play. You must cancel all active subscriptions independently. A payment may continue from the account you forgot to cancel, leaving you charged despite believing you had ended service.
Failing to document the cancellation confirmation
If Invoice Simple denies ever receiving your cancellation request, a screenshot of the confirmation page becomes your proof. Without documentation, disputing an unexpected charge becomes infinitely more difficult. Always capture and save the confirmation timestamp before leaving the cancellation page.
Not exporting your data before cancellation
After your subscription ends, your access to invoices and customer records may become restricted or deleted entirely. Export all historical invoices, estimates, and client data to a spreadsheet or PDF before you cancel. Once lost, this information may be unrecoverable.
What happens after your Invoice Simple cancellation
Your cancellation becomes effective on the date you confirm it, though you retain access to Invoice Simple until your current billing cycle ends. Understanding the post-cancellation timeline prevents confusion.
Your data and account access post-cancellation
After you cancel, Invoice Simple typically allows you to download or export your invoices and customer data for 30 to 60 days. Beyond that window, the company may delete your account and all associated information. Consequently, export everything immediately after cancellation rather than waiting.
You retain read-only access to your account during the final billing period, enabling you to retrieve critical information. Once that billing cycle expires, your account access terminates and you cannot recover previously stored data.
Monitoring for unauthorised charges post-cancellation
Review your bank and credit card statements monthly for 90 days after cancellation. If Invoice Simple charges you after the effective cancellation date, contact your bank immediately to dispute the transaction. The bank can issue a chargeback and recover the amount on your behalf.
Furthermore, if you subscribed through Apple or Google Play, monitor your app store subscription list quarterly to confirm Invoice Simple does not reappear as an active subscription.
Cancellation checklist for malaysian users
Use this checklist before, during, and after your cancellation to ensure no steps are overlooked:
| Task | Status |
|---|---|
| Locate your original Invoice Simple receipt email | [ ] Complete |
| Identify subscription channel (website, Apple, Google Play) | [ ] Complete |
| Export all invoices, estimates, and customer data | [ ] Complete |
| Complete cancellation through correct platform | [ ] Complete |
| Screenshot the cancellation confirmation page | [ ] Complete |
| Email [email protected] requesting written confirmation | [ ] Complete |
| Monitor bank statements for 90 days for unauthorised charges | [ ] Complete |
Comparing Invoice Simple with malaysian alternatives
Before you finalise cancellation, evaluate whether a local alternative might better suit your invoicing needs. The following table compares Invoice Simple against three popular platforms used by Malaysian freelancers and small businesses:
| Platform | Starting price (MYR) | Free tier | MyInvois support | Local support |
|---|---|---|---|---|
| Invoice Simple | RM0 (entry), RM33+ (paid plans) | Yes (limited) | No | Email only, English |
| Bukku | RM0 (free), RM50+ (premium) | Yes (unlimited invoices) | Yes | Yes, Bahasa Malaysia and English |
| AutoCount | RM80+ | Limited trial | Yes | Yes, Bahasa Malaysia |
| Zoho Invoice | Free (up to 5 clients), USD 20+ (paid plans) | Yes | No | Email and chat, multiple languages |
Bukku emerges as the strongest local alternative for Malaysian users, offering MyInvois e-invoicing compliance, Bahasa Malaysia customer support, and a generous free tier requiring no credit card upfront. If you require seamless integration with Malaysian tax and accounting workflows, Bukku may better serve your needs than Invoice Simple.
Support and escalation if cancellation is refused
If Invoice Simple refuses to cancel your subscription, denies your refund request, or continues charging after you cancel, escalate your complaint through formal regulatory channels.
Contact Invoice Simple support
Your first step is to contact Invoice Simple's support team directly. Email [email protected] with a detailed account of your cancellation attempts and request. Include all supporting documentation: screenshots of the cancellation confirmation, email correspondence, and proof of charges.
Allow 14 days for a response. If Invoice Simple does not reply or refuses your request without valid justification, proceed to regulatory escalation.
File a complaint with the ministry of domestic trade and consumer affairs (KPDNKB)
The KPDNKB enforces the Consumer Protection Act 1999 and investigates complaints against businesses that breach consumer rights. You may file a formal complaint at www.kpdnkb.gov.my or visit your nearest KPDNKB office.
Provide the KPDNKB with copies of your invoices, cancellation confirmation, correspondence with Invoice Simple, and your bank statements showing unauthorised charges. The KPDNKB can compel Invoice Simple to refund you and may impose penalties for non-compliance.
Dispute the charge with your bank
If Invoice Simple continues charging you after cancellation, contact your bank or credit card company to initiate a chargeback. Provide your cancellation confirmation and proof that no further service was rendered. Your bank will recover the amount and may block future Invoice Simple transactions from your card.
This process typically resolves within 30 to 60 days. Your bank is obligated to protect you against fraudulent or unauthorised recurring charges under Malaysian financial regulations.
Summary and next steps
Cancelling Invoice Simple in Malaysia is straightforward once you confirm your subscription channel and follow the corresponding procedure. The Consumer Protection Act 1999 guarantees you a 10-day cooling-off period for refunds and mandates that the company cease billing immediately upon cancellation.
Your legal rights are robust: if Invoice Simple refuses to honour your cancellation or continues charging you, the Ministry of Domestic Trade and Consumer Affairs (KPDNKB) enforces compliance on your behalf. Export all data before cancelling, retain cancellation confirmations, monitor your statements, and escalate to the KPDNKB if issues persist.
Yafee (yafee.com) has helped thousands of consumers across Malaysia navigate software cancellations and protect their subscription rights. Whether you are transitioning to a local alternative like Bukku or stepping away from invoicing software entirely, Yafee provides detailed guidance and template letters to ensure your cancellation is processed smoothly and your refund is recovered. Visit Yafee today to access free cancellation tools, legal templates, and escalation support designed specifically for Malaysian users.
For questions about your specific Invoice Simple cancellation or to report an unresolved dispute, contact the Ministry of Domestic Trade and Consumer Affairs (KPDNKB) at www.kpdnkb.gov.my or call 1-800-886-800 (toll-free in Malaysia). Yafee also offers a free subscription audit service to identify hidden recurring charges on your accounts-leverage Yafee to recover money you did not know you were losing.
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