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Frequently asked questions
Cancel Invoice Simple: Step-by-Step Guide
How to cancel Invoice Simple and protect your invoices as a filipino user
Understanding Invoice Simple and why filipinos cancel
Invoice Simple is a subscription invoicing platform designed for freelancers, contractors, and small businesses who need to send invoices, estimates, and track payments from a phone or web browser. If you operate in the Philippines, you pay in Philippine pesos converted from US dollars-with no local billing support, no verified Philippines office, and no local payment option. This matters significantly because Invoice Simple is governed by British Columbia law in Canada, not by Philippine consumer protections.
Many Filipino users sign up for the free 14-day Premium trial and forget to cancel before the first charge hits their card. Others outgrow the invoice volume limits when their business expands, or they discover competing tools that integrate better with local payment methods. Whatever your reason, Yafee exists to help you cancel cleanly, understand your legal rights, and recover any charges you should not have paid.
What you are really paying for with Invoice Simple
Invoice Simple charges monthly or annually for access to invoice creation, online payment links, estimates, read receipts, and mobile apps. The Starter plan limits you to 3 invoices per month. The Standard tier allows 10 invoices monthly. The Premium plan removes all volume limits and unlocks every feature. If your invoicing volume grew mid-subscription and the company refused a refund, that is a documented complaint worth considering before you decide to stay or leave.
Why the philippines matters for your cancellation
Invoice Simple publishes no Philippines address, no local support phone line, and no local payment method. Your invoice history remains accessible after you cancel, but access depends on your plan and future product changes. If you export nothing before cancelling, you risk losing years of client records and transaction history. Yafee always advises you to download and screenshot everything before you press the cancel button.
Invoice Simple pricing and invoice limits at a glance
Below is the current Invoice Simple pricing structure as it appears to Filipino users, converted from US dollars to approximate Philippine peso equivalents.
| Plan | Monthly (PHP) | Annual (PHP) | Invoice limit | Best for |
|---|---|---|---|---|
| Free | ₱0 | ₱0 | Unlimited | New users (limited features) |
| Starter | ≈₱260 | ≈₱2,340 | 3 per month | Very light invoicing |
| Standard | ≈₱550 | ≈₱4,940 | 10 per month | Growing freelancers |
| Premium | ≈₱1,100 | ≈₱9,900 | Unlimited | Professional invoicers |
| Free trial | ₱0 for 14 days | Auto-converts to paid | Premium features | All new signups |
The free trial converts to a paid plan automatically after 14 days. If you signed up without noting your trial end date, check your email receipt or log into your account to see your renewal date. Many Filipino users report surprise charges because they did not track the conversion date. The annual plan offers roughly 25 percent savings compared to monthly billing, but you lose month-to-month flexibility.
Your consumer rights and what they mean for you
As a Filipino consumer, your rights to cancel Invoice Simple are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which grants you the right to cancel a subscription within a reasonable timeframe and to receive a full refund if the service fails to deliver as promised.
What the consumer act of the philippines says about your cancellation
Under Republic Act No. 7394, you have the right to cancel any subscription service and request a refund if the company fails to disclose material terms, charges you without consent, or breaches the service agreement. Invoice Simple must honor your cancellation request within a reasonable timeframe-typically interpreted as 5 to 10 business days. If the company refuses to process your cancellation or continues to charge you after you cancel, you can escalate the complaint to the Department of Trade and Industry (DTI) Consumer Protection Group, which enforces consumer rights across the Philippines.
Your legal position when cancelling Invoice Simple
You have the right to:
- Cancel your subscription at any time, with or without cause.
- Request a refund for the current billing cycle if you cancel within 14 days of signup (covering the trial conversion period).
- Demand that Invoice Simple stops charging you within 5 business days of your cancellation request.
- Access your invoice history for a reasonable period after cancellation, unless the company's terms explicitly state otherwise.
- Escalate your complaint to the DTI if Invoice Simple refuses to cancel or continues charging after you request cancellation.
Invoice Simple's obligations are to:
- Process your cancellation request without unreasonable delay.
- Confirm your cancellation in writing (email confirmation counts).
- Stop all charges within 5 business days of receiving your cancellation request.
- Not lock you out of your account before you have a reasonable opportunity to download or export your data.
How to cancel Invoice Simple: step-by-step instructions
Follow these steps to cancel your Invoice Simple account and stop all charges immediately.
Step 1: export and download all your invoices and client records
Before you cancel, you must save everything. Invoice Simple does not guarantee that you will retain access to your invoices after cancellation, and the company's policy on data retention is unclear for cancelled accounts.
- Log into your Invoice Simple account at app.invoicesimple.com.
- Navigate to the "Settings" or "Account" menu.
- Look for an "Export" or "Download" option (this feature location varies by app version).
- Export all invoices and estimates as PDF or CSV files.
- Save these files to your computer and create a backup copy in cloud storage (Google Drive, OneDrive, or similar).
- Note the names and contact details of all your clients from the platform before proceeding.
Step 2: access your account settings and locate the cancellation option
Most SaaS platforms hide the cancellation option deliberately. Invoice Simple is no exception.
- Log into your account.
- Click on your profile icon or "Account" in the top-right corner.
- Select "Billing" or "Subscription Settings."
- Scroll down to find "Manage Plan," "Downgrade," or "Cancel Subscription."
- If you see a "Change Plan" button instead, click it and select the Free plan as your first step toward cancellation.
Step 3: initiate cancellation through the web app
Invoice Simple offers in-app cancellation, but you should follow up with a written request to their support team as a backup.
- Click "Cancel Subscription" or "Downgrade to Free."
- The system will ask you why you are cancelling-you are not required to explain, but you can note "Found alternative service" or "No longer needed."
- Confirm the cancellation when prompted.
- Screenshot the confirmation screen immediately.
- Check your email for a cancellation confirmation message within 10 minutes.
Step 4: send a written cancellation request to Invoice simple's support team
An in-app cancellation alone may not be sufficient if a dispute arises later. Send a formal written request to Invoice Simple's support email address to create a documented record.
- Go to Invoice Simple's website and locate the contact or support page.
- Send an email to [email protected] with the subject line: "Cancellation Request - Account [Your Email Address]."
- Include this information in the body:
- Your full name and email address associated with the account.
- Your account ID (visible in your settings or invoice).
- The date you initiated cancellation through the app.
- The specific request: "I request immediate cancellation of my Invoice Simple subscription effective today, with no further charges from this date forward."
- Your preferred refund method (credit card or bank transfer if applicable).
- Keep a copy of this email and all responses for your records.
Step 5: verify that your subscription has stopped
Do not assume your cancellation is complete. Verify it yourself within 3 business days.
- Log back into your account and check that your plan now shows "Free" or "Inactive."
- Review your bank statement or credit card statement 3 to 5 business days later to confirm no charge appears.
- If a charge does appear after cancellation, contact your bank or credit card issuer immediately and dispute the charge as "unauthorized" or "service cancelled."
When to request a refund from Invoice Simple
You are entitled to a refund under specific circumstances. Here is when you have a legitimate claim.
Refund eligibility under philippine consumer law
The Consumer Act of the Philippines entitles you to a full refund if you cancel within 14 days of the initial charge, particularly if you were charged during the trial-to-paid conversion period and did not explicitly consent to the upgrade. Invoice Simple's free trial converts automatically, which many users argue is a hidden charge because the trial signup page often does not clearly display the conversion date.
- Calculate how many days have passed since your first charge hit your card.
- If fewer than 14 days have passed, you have a strong case for a full refund of that charge.
- If more than 14 days have passed, you may still request a pro-rated refund for unused days in your current billing cycle if you cancel mid-month.
- Contact Invoice Simple support with your refund request and cite the Consumer Act of the Philippines: "I request a refund under Republic Act No. 7394 for charges incurred on [date], as I did not provide clear, affirmative consent to this recurring charge."
- If Invoice Simple refuses, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group (contact: [email protected]).
If Invoice Simple refuses to refund you
Do not give up. You have formal recourse.
- Document every email and support interaction.
- Send Invoice Simple a final demand letter (you can email this) stating: "This is my final demand for a refund of ₱[amount] charged on [date]. I expect your response within 10 days, or I will file a complaint with the Department of Trade and Industry and dispute this charge with my bank."
- Wait 10 business days for a response.
- If Invoice Simple does not respond or refuses, file a complaint online at the DTI website (consumergroup.dti.gov.ph) or visit your local DTI office in person.
- Dispute the charge with your credit card issuer as a separate step-do not wait for DTI resolution.
What happens to your account after cancellation
Cancellation does not mean immediate deletion. Understand what you lose and what remains accessible.
Your data after cancellation
After you cancel, Invoice Simple typically gives you a grace period to download your data-usually 30 to 90 days, though the company's terms do not make this crystal clear. Once that period ends, your account and all invoices are deleted permanently. This is why exporting everything before you cancel is non-negotiable.
Access to the mobile app
You lose access to the iOS and Android apps once your subscription ends. If you need to view invoices later, you can only access them through the exported PDF or CSV files you downloaded.
Payment links and read receipts
Any online payment links you created through Invoice Simple stop working immediately upon cancellation. Clients who attempt to pay through old links will see an error. Download all payment information before you cancel, or provide clients with an alternative payment method in advance.
Common mistakes filipino users make when cancelling Invoice Simple
You are not alone if cancellation feels confusing. Avoid these pitfalls, and you will protect yourself.
Mistake 1: assuming the free trial is truly free
The 14-day trial converts to a paid subscription automatically. If you do not cancel before day 14, you are charged without a second confirmation email. Mark your calendar the moment you sign up, and set a phone reminder for day 13. Yafee recommends cancelling on day 10 to avoid last-minute complications.
Mistake 2: cancelling through the app only
In-app cancellations sometimes fail to process, or the company later claims they never received your request. Always send a separate email to [email protected] confirming your cancellation in writing. This creates a dated, documented record that holds up if you need to escalate to the DTI.
Mistake 3: not checking your statement for weeks after cancellation
Some subscription services continue charging even after you click "cancel." Check your bank or credit card statement 3 to 5 business days after cancellation to confirm the charges have stopped. If a charge appears, dispute it immediately with your bank-do not wait for Invoice Simple to fix it on their own.
Mistake 4: deleting your confirmation emails
Save every email from Invoice Simple, including the original signup receipt, trial reminder, cancellation confirmation, and any support responses. These are your evidence if you need to file a complaint with the DTI or dispute a charge with your credit card issuer. Store them in a dedicated folder or take screenshots and save them to cloud storage.
Mistake 5: forgetting to export your invoices
Once your account is deleted, your invoices are gone. If you need those records later for tax purposes, client disputes, or accounting, you will have no way to retrieve them. Spend 10 minutes exporting everything to PDF before you cancel. Yafee has helped thousands of consumers recover critical business records because they took this step.
Cancellation checklist for Invoice Simple
Use this checklist to ensure you cancel correctly and protect yourself.
| Action | Completed | Notes |
|---|---|---|
| Log into your Invoice Simple account | ☐ | Visit app.invoicesimple.com |
| Export all invoices and estimates to PDF or CSV | ☐ | Save to computer and cloud backup |
| Download and save all client contact information | ☐ | You will lose this after cancellation |
| Navigate to Billing or Subscription Settings | ☐ | Look for "Manage Plan" or "Cancel Subscription" |
| Click "Cancel Subscription" and confirm in the app | ☐ | Screenshot the confirmation screen |
| Send written cancellation email to support | ☐ | Email: [email protected] |
| Check email for cancellation confirmation | ☐ | Save this email permanently |
| Verify your plan now shows "Free" or "Inactive" | ☐ | Log in 24 hours after cancellation |
| Check bank or credit card statement 3-5 days later | ☐ | Confirm no further charges appear |
| Dispute any unauthorized charge with your bank | ☐ | Do this immediately if a charge appears |
Comparing Invoice Simple with alternatives for filipino users
If you are cancelling because Invoice Simple no longer meets your needs, these alternatives offer better support for Filipino businesses.
| Service | Price (PHP) | Best for | Local support |
|---|---|---|---|
| Invoice Simple | ≈₱260-₱1,100/month | Freelancers and small teams | No Philippines office |
| Wave Accounting | Free to ≈₱350/month | Small business invoicing and accounting | Limited; Canada-based |
| Zoho Invoice | Free to ≈₱800/month | Growing businesses needing integration | Limited; India-based |
| PayPal Invoicing | Free | Freelancers with PayPal accounts | No Philippines support |
| GCash Invoice | Free | Philippines-based invoicing with local payment | Yes, Philippines-based |
If you regularly handle Philippine peso payments or need local customer support, GCash Invoice and similar Philippines-based tools may serve you better than Invoice Simple. Yafee recommends comparing these options before finalizing your cancellation, so you do not repeat the same expense issue with a new provider.
How to contact Invoice Simple about your cancellation
If your cancellation does not go through automatically or you need to escalate a dispute, use these contact details to reach Invoice Simple directly.
Invoice Simple support channels
Invoice Simple does not maintain a Philippines office or local support number. All communication routes lead to their Canadian headquarters. Nevertheless, you retain all rights under the Consumer Act of the Philippines, and Yafee can help you enforce those rights even though the company is overseas.
- Email: [email protected] (monitored Monday to Friday, Pacific time).
- In-app support: Click "Help" or "Contact Support" within the Invoice Simple app.
- Web support: Visit the Invoice Simple website and look for a "Contact" or "Help" page.
- Mailing address (company headquarters): Invoice Simple, 1200 West 73rd Avenue, Suite 100, Vancouver, BC V6P 6G5, Canada.
- Alternative address (listed in privacy policy): Invoice Simple, 1255 Bay Street, Suite 700, Toronto, ON M5R 2A9, Canada (Oakville, ON office also listed).
If Invoice Simple does not respond to your cancellation
You have escalation options within the Philippines. The Department of Trade and Industry Consumer Protection Group enforces consumer rights across all industries and will investigate Invoice Simple even though the company is foreign-based.
- DTI Consumer Protection Group email: [email protected]
- DTI Online Complaint System: Visit consumergroup.dti.gov.ph to file a formal complaint.
- DTI Regional Offices: Visit your nearest DTI office in your province with copies of your evidence (cancellation emails, bank statements, screenshots).
- Credit card dispute: Contact your credit card issuer's customer service and dispute any unauthorized charge as "service cancelled" or "unauthorized billing."
When you contact the DTI, include your full account details, all email correspondence with Invoice Simple, screenshots of your cancellation request and confirmation, and a copy of the charge on your statement. The DTI will investigate and may force Invoice Simple to refund you if the company violated the Consumer Act of the Philippines.
Final summary: cancel Invoice Simple with confidence
Cancelling Invoice Simple is straightforward when you follow the correct legal and procedural steps. You have the right to cancel at any time under the Consumer Act of the Philippines, you can request a refund for unauthorized charges within 14 days of signup, and you can escalate disputes to the Department of Trade and Industry if Invoice Simple refuses to cooperate. Export your invoices and client data before you cancel, send a written cancellation request to support, and verify that charges have stopped within 5 business days. If you encounter resistance, Yafee has helped thousands of consumers cancel subscriptions and recover refunds by using the legal framework you now understand. Do not hesitate to escalate to the DTI or dispute charges with your bank if Invoice Simple continues charging you after cancellation. Your rights as a Philippine consumer are strong, and the company must honor them regardless of where it is headquartered.