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Frequently asked questions
Cancel Invoice Simple: The Right Way
How to cancel Invoice Simple and reclaim control of your billing
What Invoice Simple is and why cancellation matters
Invoice Simple is a cloud-based invoicing platform designed for small business owners, freelancers, and independent contractors across Canada. You use it to create, send, and track professional invoices through web and mobile applications. The service stores your billing history, manages payment workflows, and lets you work from desktop or smartphone through apps available on Google Play and the Apple App Store.
You subscribe directly through the Invoice Simple website or through third-party app stores. Your cancellation method depends on where you originally purchased your subscription. Many users find they outgrow Invoice Simple when their business scales, or they switch to accounting software that bundles invoicing with tax and expense management-features Invoice Simple does not provide.
Yafee understands that cancelling a billing service feels significant, especially if you have built invoice templates and client records into the platform. This guide walks you through every cancellation method, what happens to your data, and your consumer rights under Canadian law so you can exit on your own terms.
When you should consider cancelling
You should consider cancelling Invoice Simple if you have upgraded to dedicated accounting software, consolidated your tools into an all-in-one platform, or simply stopped using the service. Some users cancel because they need advanced reporting features, multi-user collaboration at enterprise scale, or integration with their existing tax software that Invoice Simple does not support.
Before you cancel, export any invoices, payment records, or client data you need to keep. Once your subscription ends, your access to paid features stops at the end of your current billing cycle. Your data retention depends on Invoice Simple's internal policies, which you should verify before you lose account access.
Common reasons for cancellation
Users typically cancel Invoice Simple for one of five reasons: they have migrated to dedicated accounting software such as Wave or QuickBooks; they require advanced multi-user or team collaboration features; they need tighter integration with tax or expense management tools; their invoicing volume has dropped and they no longer justify the monthly cost; or they have found a competitor with better pricing or customer support.
Invoice Simple pricing and subscription plans
Understanding your subscription plan is essential before you cancel, because your refund rights depend on whether you are mid-cycle or approaching a renewal date.
| Plan type | Billing cycle | Cost range | Best for |
|---|---|---|---|
| Monthly subscription | Monthly auto-renewal | Varies by tier | Short-term commitment or trial |
| Annual subscription | Annual auto-renewal | Varies by tier | Cost savings and long-term use |
| Apple App Store | Per App Store terms | Varies | iOS-only users |
| Google Play | Per Google Play terms | Varies | Android users |
Invoice Simple does not publish fixed pricing on its homepage; you will see plan costs when you log in or create a new account. If you subscribed through Google Play or Apple, those platforms may charge slightly different rates and operate under their own billing terms.
Yafee recommends that you log into your Invoice Simple account now and locate your current plan type and renewal date. This information appears in your account settings or billing page and is critical for the cancellation process.
Your consumer protection rights in canada
Canadian consumer law gives you specific safeguards even when a company claims "no refunds" or "all fees are non-refundable."
What canadian law says about digital subscriptions
Invoice Simple's public terms state that all subscription fees are non-refundable and non-cancellable for the entire term, with no credits for partial use or unused months. However, your legal rights depend on your province and how the purchase was processed.
Most Canadian provinces do not currently mandate a statutory 14-day "cooling-off" period for digital products and subscriptions the way the European Union does. Nevertheless, Quebec, Ontario, and British Columbia have consumer protection legislation that can override a "no refund" policy if the company engages in unfair or misleading practices such as making it deliberately difficult to cancel, failing to clearly disclose non-refundable terms before purchase, or automatically renewing without clear consent.
The federal Competition Act also prohibits deceptive marketing practices and false representations about billing terms. If Invoice Simple has failed to deliver the promised service, charged you without authorization, or made cancellation unreasonably difficult, you may have grounds to dispute the charge through your payment method or escalate to the Competition Bureau Canada.
Your legal position: subscription cancellation and refunds
In accordance with provincial consumer protection legislation and the Competition Act, you have the right to cancel your subscription. You do not forfeit this right simply because Invoice Simple's terms claim fees are non-refundable. If you cancel before your renewal date, you retain access until the end of your current billing period. If Invoice Simple has misrepresented its service, failed to deliver promised functionality, or engaged in misleading billing practices, you may request a refund and file a complaint with your provincial consumer protection office or the Competition Bureau Canada.
How to cancel your Invoice Simple subscription
Your cancellation method depends on where you purchased your subscription: directly from Invoice Simple, through Apple App Store, or through Google Play.
Cancel directly through your Invoice Simple account
If you subscribed directly through the Invoice Simple website, follow these steps to cancel your subscription:
- Log into your Invoice Simple account using your email and password.
- Navigate to your account settings or billing section (usually found in the top menu or account profile dropdown).
- Look for tabs labelled "Billing," "Subscription," "Account Settings," or "Manage Subscription."
- Locate your active subscription plan and select "Cancel Subscription" or "End Subscription."
- Invoice Simple may ask you to select a reason for cancellation; choose the option that best reflects your situation.
- The platform may offer a discount or downgrade option; decline this unless you genuinely wish to continue on a lower tier.
- Review the cancellation confirmation message carefully.
- Confirm that your access ends on your current billing period end date (not immediately).
- Note the exact date on which your subscription will terminate.
- Click "Confirm Cancellation" or the equivalent button to finalize your request.
- Check your email immediately for a cancellation confirmation message from Invoice Simple.
- Save this email as proof of cancellation.
- If you do not receive confirmation within 10 minutes, log back in to verify that your cancellation was processed.
Cancel your subscription through apple app store
If you subscribed to Invoice Simple through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's own subscription management portal, not through the Invoice Simple app itself:
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top right corner and select "Subscriptions."
- Find Invoice Simple in your active subscriptions list.
- Tap or click Invoice Simple and select "Cancel Subscription."
- Apple will display the renewal date and the date your access will end; note both.
- Confirm your cancellation by tapping or clicking the final confirmation prompt.
- Apple will send you a confirmation email; save this as proof of cancellation.
Cancel your subscription through google play
If you subscribed to Invoice Simple through Google Play on an Android device, cancel through Google Play's subscription management tools:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner and select "Manage your Google Account."
- Tap the "Subscriptions" tab.
- Find Invoice Simple and tap it to view your subscription details.
- Select "Cancel Subscription."
- Google Play will ask you why you are cancelling; select the most relevant reason from the list provided.
- Tap "Cancel Subscription" again to confirm.
- Google will send you a confirmation email; save this as proof of cancellation.
What happens after you cancel your Invoice Simple subscription
Cancellation is a straightforward process, but your access and data follow a specific timeline after you submit your request.
Access during your notice period
After you cancel, Invoice Simple will let you continue using paid features until the end of your current billing period. For example, if you cancel on the 15th of a month but your subscription renews on the 30th, you retain full access through the 29th. On the 30th, Invoice Simple will deactivate your account and you will lose access to all paid features.
During this final billing period, export and download any invoices, payment records, or client data you need to retain. Do not wait until the last day; perform this export within 24 to 48 hours of cancelling.
Data retention and deletion
Invoice Simple's public privacy policy states that your account data remains accessible for a limited period after subscription cancellation, typically 30 to 90 days. After this retention window, Invoice Simple deletes your data in accordance with its data retention schedule. To ensure you do not lose critical business records, export your full account history before or immediately after cancellation.
Yafee advises you to download your invoices in PDF or CSV format and back them up to cloud storage such as Google Drive, Dropbox, or OneDrive. This protects your financial records from loss and ensures you retain proof of invoices issued to clients.
Automatic renewal after cancellation
Once you have successfully cancelled, Invoice Simple will not attempt to renew your subscription. Nevertheless, Yafee recommends that you check your credit card statement or payment method on your renewal date to confirm that no charge appears. If a charge occurs after you have cancelled, contact Invoice Simple support immediately and dispute the charge through your bank or payment provider.
Refunds and billing disputes
Invoice Simple's refund policy is restrictive, but you have legal grounds to request one in specific circumstances.
When you are eligible for a refund
According to Canadian consumer protection law, you may qualify for a full or partial refund in the following scenarios: Invoice Simple failed to deliver the promised service for a significant portion of your billing period; the company engaged in deceptive marketing or misleading billing practices; you subscribed by mistake and cancel within a reasonable time frame (typically within 14 days of the first charge); or you cancelled before your renewal date and the company charged you without authorization after your cancellation request.
You are not eligible for a refund simply because you no longer wish to use the service or because you found a cheaper alternative. Refunds are reserved for service failure, billing errors, or consumer protection violations.
How to request a refund
If you believe you qualify for a refund, follow these steps:
- Contact Invoice Simple support directly through their website contact form or support email address.
- Explain your reason for requesting a refund with specific details: the dates of your subscription, the charges you dispute, and the reason (service failure, deceptive billing, unauthorized charges, or payment processing error).
- Attach proof of your cancellation confirmation email and your payment receipt or credit card statement showing the charge.
- Request a specific refund amount and explain how this amount was calculated.
- Set a deadline in your message: "I expect a response to this request within 10 business days."
- If Invoice Simple does not respond or denies your refund, escalate to your credit card company or bank and dispute the charge as "unauthorized" or "service not rendered."
- File a complaint with your provincial consumer protection office or the Competition Bureau Canada if you believe the company has engaged in deceptive practices.
Yafee has helped thousands of Canadian consumers recover refunds from software companies by following this escalation process and documenting every communication.
Common cancellation mistakes to avoid
Cancellation is reversible if something goes wrong, so take your time and follow each step carefully.
Mistake 1: cancelling immediately instead of on your renewal date
If you cancel immediately after paying, you still forfeit the remainder of your billing period; you do not receive a pro-rata refund. To maximize your payment value, cancel on or near your renewal date so your final day of access coincides with the end of your final billing cycle.
Mistake 2: forgetting to export your data before cancellation
Invoice Simple deletes your account data 30 to 90 days after subscription termination. If you do not export your invoices, client records, and payment history before this window closes, you will lose this data permanently. Export your data within 24 hours of cancelling; do not leave it to chance.
Mistake 3: cancelling through the app instead of through your account settings
Some users click "Delete Account" or similar buttons within the Invoice Simple mobile app, which deletes their profile immediately without a warning period. This is different from subscription cancellation. Always cancel through your account billing settings or through the platform where you subscribed (Apple App Store, Google Play, or Invoice Simple's website), not through the mobile app itself.
Mistake 4: not saving your cancellation confirmation
Save your cancellation confirmation email as proof. If Invoice Simple charges you after your cancellation date, you will need this email to dispute the charge with your bank or payment provider. Create a folder in your email client and store all billing-related emails in one place.
Mistake 5: failing to verify cancellation on your renewal date
After your subscription ends, check your credit card statement or bank account on your renewal date to confirm that no charge appears. If a charge does appear, contact your bank immediately and dispute it as unauthorized. Do not wait more than 60 days to dispute a charge; most payment providers have strict time limits for fraud claims.
Comparison: alternatives to Invoice Simple
Before you cancel, consider whether another invoicing or accounting platform better serves your business needs.
| Platform | Core feature | Pricing (approx.) | Best for |
|---|---|---|---|
| Wave (Free) | Free invoicing and accounting | Free | Small businesses and freelancers on a budget |
| QuickBooks Self-Employed | Invoicing plus tax and expense tracking | $15 CAD/month | Freelancers needing tax preparation tools |
| FreshBooks | Invoicing with time tracking and expense management | $15-$55 CAD/month | Service-based businesses with team collaboration |
| Zoho Invoice | Invoicing with CRM and inventory integration | $8-$40 CAD/month | Growing businesses requiring advanced automation |
| Stripe Billing | Subscription billing and recurring invoicing | Pay-per-transaction | SaaS companies and subscription-based businesses |
If you cancel Invoice Simple to migrate to one of these platforms, contact Yafee to learn whether you qualify for a refund or early termination waiver based on Canadian consumer protection rights.
Contact Invoice Simple to confirm cancellation
If you cancel online but receive no confirmation email within 10 minutes, or if you prefer to cancel by mail or phone, use the following contact information for Invoice Simple's customer support and billing department.
Invoice Simple customer support contact details
Invoice Simple operates primarily through online support channels. To cancel your subscription or request a refund, reach out through one of these methods:
- Visit the Invoice Simple website and locate the "Contact Us" or "Support" link in the footer.
- Send an email to Invoice Simple's support team clearly stating your request to cancel your subscription, your account email address, and your preferred cancellation date.
- If Invoice Simple provides a phone support line, call during their stated business hours (typically 9 AM to 5 PM Eastern Time, Monday to Friday).
- If you subscribed through Apple App Store or Google Play and encounter any issues, contact those platforms directly; they manage billing and cancellation for subscriptions purchased through their stores.
Yafee recommends that you send your cancellation request in writing (email or registered mail) rather than relying on live chat or phone support. Written communication creates a permanent record and is easier to use as evidence if you need to dispute a charge later.
Escalation to provincial consumer authorities
If Invoice Simple refuses to cancel your subscription, denies a refund you believe you are entitled to, or charges you after you have cancelled, escalate your complaint to your provincial consumer protection office:
- Alberta: Office of the Fair Trading Commissioner
- British Columbia: Consumer Protection BC
- Ontario: ServiceOntario Consumer Protection Act hotline
- Quebec: Office of the Protecteur du consommateur
- Other provinces: Your provincial Ministry of Consumer Affairs or equivalent
You may also file a complaint with the Competition Bureau Canada if you believe Invoice Simple has engaged in deceptive marketing or unfair billing practices. The Competition Bureau investigates violations of the federal Competition Act and can impose penalties on companies that mislead consumers.
Summary and next steps
Cancelling Invoice Simple is straightforward when you follow the correct procedure for your subscription type. Whether you subscribed directly through Invoice Simple's website, Apple App Store, or Google Play, you can cancel by accessing your subscription settings and confirming your request. Your access continues until the end of your current billing period, during which you should export all critical business data. Yafee advises that you save your cancellation confirmation and verify no charges appear on your renewal date. If Invoice Simple charges you after cancellation or refuses to process your request, you have consumer protection rights under Canadian law and can escalate to your provincial regulator or dispute the charge through your bank. Yafee has helped thousands of Canadian users cancel subscriptions with confidence and recover refunds when companies have violated consumer protection principles. Follow the steps outlined in this guide, document everything, and reclaim control of your billing today.