Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Invoice Simple, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Invoice Simple in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Invoice Simple
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Invoice Simple subscription with zero hassle
1
Fill in the form
Give us your details and those of your Invoice Simple subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Invoice Simple. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Invoice Simple refuses your cancellation.
Frequently asked questions
Cancel Invoice Simple: The Right Way
How to cancel Invoice Simple and stop recurring billing in new zealand
What Invoice Simple is and why you might use it
Invoice Simple is a cloud-based invoicing platform designed for small business owners, freelancers and sole traders across New Zealand who need to create, send and track invoices without complexity. The service provides invoice templates, expense tracking, PDF export functionality and basic client management tools accessible via web app or mobile app.
Most users are self-employed professionals and contractors who choose Invoice Simple for straightforward invoicing without requiring deep accounting integrations. The platform operates on a recurring subscription basis, meaning your payment renews automatically at the end of each billing cycle unless you actively cancel. Understanding how to stop these charges is essential if the service no longer fits your business needs.
Core features and subscription structure
Invoice Simple offers tiered subscription plans depending on your invoicing volume and required features. You can manage invoices, track client payments, export data to PDF and access mobile functionality. The recurring nature of the subscription means you must take deliberate action to cancel; simply stopping use of the platform does not prevent charges.
Why cancellation matters for your business
You may decide to cancel Invoice Simple because you have switched to another invoicing tool, your invoicing volume has changed, you have found a service with better features for your price point, or the platform simply no longer meets your workflow. Whatever your reason, Yafee recognises that cancelling subscriptions should be straightforward and transparent.
Your consumer rights under new zealand law
Your right to cancel Invoice Simple is protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which establish your entitlement to cancel recurring subscription services within specific timeframes and conditions. These legislative frameworks give you clear legal grounds to request cancellation and refunds.
What the consumer guarantees act guarantees you
The Consumer Guarantees Act 1993 requires that services supplied to you are rendered with due care and skill, are fit for purpose and are supplied within a reasonable timeframe. If Invoice Simple fails to deliver these standards, or if you were not clearly informed of the automatic renewal terms before purchase, you have grounds to request cancellation and a refund. This legislation applies to all consumers in New Zealand, regardless of whether you subscribed via the Invoice Simple website, Apple App Store or Google Play.
The fair trading act and misleading conduct
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade. If Invoice Simple's cancellation process is deliberately obscured, or if renewal terms are not clearly disclosed at the point of purchase, you can lodge a complaint with the Commerce Commission. The Commerce Commission is New Zealand's primary enforcement body for consumer protection and can investigate breaches of the Fair Trading Act and take action against non-compliant businesses.
Your legal position on cancellation
You have the right to cancel your Invoice Simple subscription at any time. The law does not require you to provide a reason for cancellation. Consequently, Invoice Simple must honour your cancellation request and cease all charges at the next billing cycle, or immediately upon request. If charges continue after you have submitted a valid cancellation request, you can claim refunds through your payment provider or dispute the charge with your bank. If Invoice Simple refuses to cancel your subscription or disputes your refund claim, you can escalate the matter to the Commerce Commission.
Cancellation methods available to you
Your cancellation method depends on where you originally subscribed: directly through Invoice Simple, via Apple App Store, or via Google Play. Each method follows a distinct procedure, and Yafee recommends identifying your subscription source before beginning the cancellation process.
Identify where you subscribed
Locate the original receipt email from the payment provider that confirmed your Invoice Simple subscription purchase. This email will show whether you subscribed directly through Invoice Simple, Apple, or Google. The receipt will contain the payment method, subscription plan name and renewal date. Having this information before you contact support will accelerate the cancellation process.
Cancellation through Invoice Simple website or app
If you subscribed directly through Invoice Simple's website or mobile app, you must contact their support team to request cancellation. Invoice Simple does not provide automated cancellation through user account settings; all direct-subscription cancellations require support contact.
Cancellation via apple app store
If you subscribed to Invoice Simple through Apple's App Store or iTunes, Apple manages all subscription billing and cancellation, not Invoice Simple itself. You must cancel the subscription through Apple's system to stop charges.
Cancellation via google play
If you subscribed to Invoice Simple through Google Play, Google manages your subscription billing. You must cancel through Google Play settings to prevent future charges.
Step-by-step cancellation for direct subscribers
If you subscribed directly through Invoice Simple's website or app, follow this procedure to cancel your recurring charges and obtain cancellation confirmation.
Contact Invoice Simple support
- Open the Invoice Simple web app or mobile app and locate the in-app support chat feature, usually found in the settings or help menu.
- Alternatively, navigate to Invoice Simple's website and find their support contact email address.
- Compose a clear, dated message requesting cancellation of your subscription.
- Include your account email address.
- Include your current subscription plan name.
- State that you want to cancel recurring billing immediately.
- Send your cancellation request and wait for a response from Invoice Simple support.
Obtain and save your cancellation confirmation
- Request a written cancellation confirmation from Invoice Simple support, including a reference number or ticket ID.
- This confirmation serves as proof of your cancellation request if billing disputes arise.
- Save the entire email chain or support ticket number in a dedicated folder on your computer or email account.
- Take a screenshot of the support ticket or reference number.
- Note the exact date you submitted your cancellation request.
- Create a clear paper trail for your records.
- Verify that the confirmation states no future charges will occur.
Monitor your next billing cycle
- Check your bank statement or payment method on the date your subscription would normally renew.
- If no charge appears, your cancellation was successful.
- If a charge does appear after cancellation, contact Invoice Simple support immediately with your cancellation reference number and dispute the charge with your bank or payment provider.
Cancellation via apple app store
If you subscribed to Invoice Simple through Apple's App Store or iTunes, you must cancel your subscription through Apple's system. Apple processes all billing and refunds for App Store subscriptions independently from Invoice Simple.
Access your apple subscription settings
- Locate the original receipt email from Apple that confirmed your Invoice Simple subscription purchase.
- Search your email inbox for "invoice simple" and "Apple".
- Open that receipt email and look for a "Report a Problem" link or button.
- Click that link to access Apple's subscription management system.
- Alternatively, visit manage.apple.com directly.
- Log in with your Apple ID and password.
Cancel your Invoice Simple subscription
- Locate Invoice Simple in your active subscriptions list.
- Select Invoice Simple and choose "Cancel Subscription".
- Confirm the cancellation when Apple prompts you to do so.
- Apple will display your current billing cycle and refund eligibility.
- Save a screenshot of the cancellation confirmation page, which displays the date your subscription ends and your cancellation reference.
Claim a refund if eligible
- If you cancel within 14 days of your most recent payment, you may be eligible for a refund under Apple's refund policy.
- Click "Report a Problem" in your receipt email and select "I would like a refund for this transaction".
- Apple will review your request and typically respond within 5 to 7 business days.
- If Apple declines your refund request, you can escalate to the Commerce Commission or dispute the charge with your bank.
Cancellation via google play
If you subscribed to Invoice Simple through Google Play, Google manages your subscription and billing. You must cancel through Google Play's system to stop charges.
Access your google play subscriptions
- Open the Google Play app on your Android device or visit play.google.com in your web browser.
- If using the app, tap the profile icon in the top right corner.
- If using the web browser, sign in with your Google account.
- Locate the "Subscriptions" or "Manage Subscriptions" section.
- Find Invoice Simple in your list of active subscriptions.
Cancel the subscription
- Select Invoice Simple and tap "Cancel Subscription".
- Confirm your cancellation when Google prompts you.
- Google will display your current billing period and cancellation effective date.
- Take a screenshot of the confirmation page showing the cancellation is complete.
Request a refund if applicable
- If you cancel within 48 hours of your purchase, Google Play typically allows refunds.
- Contact Google Play support through your account settings and request a refund with your cancellation reference number.
- Google will review your request and notify you within 5 to 10 business days.
- If Google declines your refund, you can dispute the charge with your payment provider or contact the Commerce Commission.
What to do after you cancel
Cancellation does not automatically delete your account or data. You retain the right to access your account and export your business records after cancellation, and Yafee recommends taking steps to preserve your data before your subscription ends.
Export your invoices and client data
- Log in to your Invoice Simple account while your subscription is still active or immediately after cancellation.
- Invoice Simple typically allows account access for a period after cancellation.
- Export all invoices, client records and transaction history to PDF or CSV format.
- Most invoicing platforms provide a bulk export feature in settings.
- Save these files to your computer or cloud storage (Google Drive, OneDrive or Dropbox).
- Create a backup folder labelled with the current date and "Invoice Simple Export".
- Verify that all critical business data has been saved before your subscription period expires.
Confirm cancellation in writing
- Send a follow-up email to Invoice Simple support (if you subscribed directly) confirming that you have cancelled your subscription and requesting a final confirmation that no charges will occur.
- For Apple App Store or Google Play subscriptions, retain the cancellation confirmation screenshot from Apple or Google as proof of cancellation.
Refund eligibility and next steps
Your refund eligibility depends on how long ago you were charged and which subscription method you used. Yafee recommends understanding these timelines before requesting a refund.
Refund timelines by subscription method
| Subscription method | Refund window | How to request |
| Direct (Invoice Simple website) | Within 14 days of charge | Contact Invoice Simple support with cancellation reference |
| Apple App Store | Within 14 days of charge | Click "Report a Problem" in receipt email; select refund option |
| Google Play | Within 48 hours of charge | Contact Google Play support through account settings |
| Direct (no refund window) | After 14 days | Request refund as "service not fit for purpose" under Consumer Guarantees Act |
| Payment dispute (all methods) | Varies by bank | Contact your bank; initiate chargeback or dispute |
| Escalation (all methods) | No time limit | File complaint with Commerce Commission |
If Invoice Simple refuses to refund you
- Gather all evidence of your cancellation request and any charges that continued after cancellation.
- Save email chains, support ticket numbers, bank statements and screenshots.
- Contact your bank or payment provider and initiate a chargeback or dispute.
- Explain that you cancelled your subscription but were charged again.
- Provide your cancellation confirmation and reference number.
- If your bank declines the dispute, file a complaint with the Commerce Commission.
- Visit the Commerce Commission website at comcom.govt.nz.
- Complete their online complaint form with all evidence of cancellation and disputed charges.
- The Commerce Commission will investigate and may compel Invoice Simple to refund you or take enforcement action.
Pricing and subscription plans at a glance
Invoice Simple offers tiered subscription plans with different features and price points. Understanding these plans helps you determine whether cancellation is the right choice or if a downgrade to a lower tier might suit your needs.
| Plan name | Monthly cost (NZD) | Key features | Best for |
| Free | $0 | Up to 3 invoices per month, basic templates, PDF export | Occasional invoicers, testing the platform |
| Starter | $8-10 | Unlimited invoices, client management, expense tracking | Freelancers with regular invoicing volume |
| Professional | $15-18 | All Starter features, custom branding, recurring invoices, priority support | Small businesses with multiple clients |
| Premium | $25-30 | All Professional features, API access, advanced reporting, team collaboration | Growing businesses requiring automation and team workflows |
| Enterprise | Custom pricing | Custom integrations, dedicated support, white-label options | Large organisations with complex invoicing requirements |
If cost is your primary concern, consider downgrading to the Free plan (which allows 3 invoices per month) rather than cancelling entirely. However, if you are using a different invoicing platform or have ceased invoicing, cancellation is the appropriate choice.
Common mistakes to avoid when cancelling
Cancelling a subscription can be straightforward if you follow the correct procedure. The following mistakes can delay cancellation, prevent refunds or result in continued charges, so take care to avoid them.
Assuming account deletion equals cancellation
Deleting your Invoice Simple account does not cancel your subscription or stop billing. Deletion and cancellation are separate actions. You must explicitly cancel your subscription through support contact (for direct subscriptions) or through Apple or Google (for app store subscriptions) to prevent charges. Yafee recommends always obtaining written cancellation confirmation before assuming your charges will stop.
Failing to save cancellation confirmation
Support tickets can be lost or references forgotten. If you do not save your cancellation confirmation, reference number and the date of your cancellation request, you will have no proof if Invoice Simple continues to charge you. Furthermore, without proof of cancellation, payment providers and banks are less likely to grant refund requests or chargebacks. Always save cancellation emails, screenshots and ticket numbers in a dedicated folder.
Missing refund deadlines
Apple App Store allows refunds within 14 days of charge; Google Play allows refunds within 48 hours. If you miss these windows, you will need to claim the refund under consumer protection law rather than through the app store. Direct subscriptions typically offer a 14-day refund window. Missing these deadlines does not mean you cannot recover your money, but you will need to dispute the charge with your bank or escalate to the Commerce Commission, which takes longer.
Not checking for continued charges
Even after cancellation, always monitor your bank statement on the next billing date to confirm that Invoice Simple (or Apple or Google) did not charge you again. Catching unauthorised charges quickly allows you to dispute them faster and with better evidence. Set a reminder on your phone for the date your subscription would normally renew.
Comparing alternatives to Invoice Simple
Before you cancel, you may want to consider whether another invoicing platform would better suit your needs. The following comparison shows how Invoice Simple compares to other invoicing services available in New Zealand.
| Service | Monthly cost | Offline access | Mobile app | Accounting integration | Customer support |
| Invoice Simple | Free to $30 | No | Yes | Limited | Email support |
| Wave | Free to $20 | No | Yes | Full accounting suite | Email, chat support |
| Zoho Invoice | Free to $50 | No | Yes | Full integration with Zoho ecosystem | Email, chat, phone support |
| Square Invoices | Free (with transaction fees) | No | Yes | Integration with Square payments | Email, chat support |
| Xero | $13 to $70 | No | Yes | Full accounting and compliance features | Phone, email, chat support |
Wave and Zoho Invoice offer free tiers or lower-cost plans with more comprehensive accounting integration, making them suitable alternatives if your invoicing requirements are growing. If you need full accounting functionality, Xero is the market leader in New Zealand for small business accounting but carries a higher monthly cost. Yafee recommends testing a free trial of alternative platforms before cancelling Invoice Simple to ensure a smooth transition.
Contact Invoice Simple to cancel your subscription
For direct subscribers (those who signed up via Invoice Simple's website), you must initiate cancellation through their support channels. Invoice Simple does not publish a dedicated New Zealand postal address for cancellation requests; the primary contact method is through in-app support chat or email contact.
How to find Invoice Simple support contact details
- Log in to your Invoice Simple account via the web app or mobile app.
- Locate the settings menu, usually accessible from a profile icon or gear symbol.
- Select "Help" or "Contact Support" and note the email address or support chat link displayed.
- If no contact details appear in-app, visit the Invoice Simple website and search for a "Contact Us" or "Support" page.
International contact address
Invoice Simple is headquartered in Canada. If you require a postal address for formal correspondence or legal notices, the following address is the last known contact point for Invoice Simple:
Invoice Simple
Canada
(Specific street address not published online; use email contact via app or website support page)
For cancellation purposes, Yafee strongly recommends contacting Invoice Simple through their in-app support or website contact form rather than attempting postal mail. Email correspondence is faster, creates a clear digital record and is the standard method for SaaS subscription cancellations.
Your next steps and final checklist
Cancelling Invoice Simple involves several steps across different systems, depending on where you subscribed. Yafee has helped thousands of consumers cancel subscriptions like Invoice Simple by following a clear, documented process. Use this checklist to ensure you complete every step and protect yourself from continued charges.
Cancellation checklist
- Identify where you subscribed (Invoice Simple website, Apple App Store or Google Play).
- Locate your original receipt email to confirm subscription source and plan details.
- For direct subscriptions: Contact Invoice Simple support with your account email and cancellation request.
- For Apple App Store: Log in to manage.apple.com, locate Invoice Simple and select "Cancel Subscription".
- For Google Play: Open Google Play app or visit play.google.com, find Invoice Simple under subscriptions and tap "Cancel Subscription".
- Save all cancellation confirmation emails, reference numbers and screenshots in a dedicated folder.
- Export your invoices and client data to PDF or CSV format and save to your computer or cloud storage.
- Monitor your bank statement on your next billing date to confirm no charges occur.
- If charges continue after cancellation, contact your bank or payment provider to dispute the charge.
- If disputes are declined, file a complaint with the Commerce Commission at comcom.govt.nz.
Cancelling Invoice Simple is a straightforward process when you follow the correct method for your subscription source and obtain written confirmation. Your consumer rights under the Consumer Guarantees Act and Fair Trading Act protect you from continued billing after cancellation. If Invoice Simple refuses to honour your cancellation request or continues charging you after you have submitted a valid cancellation request, the Commerce Commission has the authority and power to investigate and compel refunds. Yafee recommends documenting every step of your cancellation to ensure you have a complete record of your cancellation request and the date it was submitted.