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Frequently asked questions
Cancel Deepswap: The Right Way
How to cancel Deepswap in malaysia and avoid unwanted charges
What Deepswap is and why malaysians are signing up
Deepswap is an artificial intelligence-powered face-swapping software platform that runs on a subscription model with automatic billing cycles. The service lets you create edited photos and videos online using AI technology, and it operates through web browsers, the Apple App Store, and Google Play for Android devices.
The platform charges in United States dollars, which your Malaysian bank converts to ringgit at the prevailing exchange rate. If you subscribed to test the service and now want to stop paying, you need to act quickly because Deepswap renews your subscription automatically at the end of each billing period unless you cancel in advance.
At Yafee, we understand that many Malaysian users feel frustrated when cancellation buttons are buried in account settings or when the renewal date sneaks up unexpectedly. This guide walks you through every cancellation method, your legal rights under Malaysian consumer law, and the practical steps to protect yourself from duplicate charges.
How the subscription model works
Deepswap operates on recurring billing, meaning your payment card is charged on a fixed date each month or year. The service sells Premium access, which gives you higher-quality processing, more monthly credits for generations, priority processing speed, and access to new features before they roll out to free-tier users. You also gain the ability to process videos up to 10 minutes long and upload files up to 500 megabytes in size.
The platform uses a dual pricing approach: you pay for the subscription tier itself, and you can also purchase additional credits separately if you exhaust your monthly allowance. This means your actual spending can exceed the advertised subscription price if you generate many face swaps during a single billing cycle.
Pricing for malaysian users
Deepswap publishes pricing in USD, and the amounts shown on your bank statement depend on your card issuer's exchange rate at the time of billing. Current verified pricing shows a Monthly Premium Plan at USD 9.99 (approximately RM47), an Annual Premium Plan at USD 49.99 (approximately RM236), and promotional pricing variants that may appear as USD 19.99 (approximately RM94) per month. These exchange rates fluctuate, so take a screenshot of the price you see before you confirm payment.
| Subscription plan | Billing cycle | USD price | Approximate MYR | Renewal behavior |
|---|---|---|---|---|
| Monthly Premium | Every 30 days | USD 9.99 | RM47 | Automatic unless cancelled |
| Annual Premium | Every 12 months | USD 49.99 | RM236 | Automatic unless cancelled |
| Promotional variant | Every 30 days | USD 19.99 | RM94 | Automatic unless cancelled |
| Free tier | No charge | Free | Free | No renewal |
Your legal position as a malaysian consumer
Malaysia's consumer protection framework gives you strong rights when you cancel a subscription service. The Consumer Protection Act 1999 (CPA 1999) and the Consumer Protection (Direct Sales and Agency Distribution) Regulations 2009 require service providers to honour cancellation requests within a lawful timeframe and to disclose renewal terms clearly before you pay.
Under the CPA 1999, a supplier must not engage in unfair practices that mislead you about automatic renewal or hide cancellation buttons where they are difficult to find. If Deepswap continues to charge you after you have submitted a valid cancellation request, you have the right to dispute the charge with your bank and lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
Your legal position
You have the right to cancel Deepswap at any point in your billing cycle. The CPA 1999 does not require Deepswap to refund you for the current billing period if you cancel mid-cycle, but you must not be charged again after your cancellation takes effect. If Deepswap charges you after you have cancelled, you can dispute the transaction with your card issuer and escalate to the MDTCA if the company refuses to reverse the charge. Keep all evidence of your cancellation request, including screenshots of the confirmation page and copies of any emails sent to [email protected].
Methods to cancel Deepswap based on where you subscribed
Deepswap requires you to cancel through the same platform where you made the subscription. This means a web subscription must be cancelled on the Deepswap website, while an App Store subscription must be cancelled inside the Apple App Store app on your iPhone or iPad, and a Google Play subscription must be cancelled inside Google Play on your Android device. Attempting to cancel through the wrong channel will leave your subscription active.
Cancellation routes by subscription source
Your cancellation method depends entirely on where you originally paid. Before you start, check your payment history or the most recent email receipt to confirm whether the charge came from deepswap.ai directly, from Apple, or from Google.
| Subscription source | Where to cancel | Time to take effect | Difficulty level |
|---|---|---|---|
| Deepswap website | deepswap.ai account settings | Immediate (before next billing date) | Easy |
| Apple App Store | Settings app on iPhone/iPad | Immediate (before next billing date) | Easy |
| Google Play Store | Google Play app on Android device | Immediate (before next billing date) | Easy |
| Reseller or third-party platform | Contact reseller support directly | Varies (3-7 business days) | Medium |
Step-by-step cancellation procedure
Follow the instructions for the platform where you subscribed. Each path is straightforward if you know where to look in the app or website settings.
Cancel through the Deepswap website
This method works if you subscribed directly on deepswap.ai using your credit card, debit card, or another payment method billed through their own payment processor.
- Log in to your Deepswap account at deepswap.ai using your email address and password
- If you have forgotten your password, use the "Forgot password" link on the login screen and check your email inbox for a reset link
- Navigate to Account Settings or Profile (usually found in the top-right menu under your username or profile picture)
- Look for a Subscription, Billing, or Plan Management section
- If you cannot find it immediately, scroll down or check under Account Preferences
- Locate your active subscription and click Cancel Subscription, Manage Subscription, or similar wording
- Take a screenshot of this page before proceeding
- Read any final warning or confirmation message that Deepswap displays
- Deepswap may remind you of your cancellation date or offer a discount to keep you subscribed; ignore these unless you want to stay
- Confirm your cancellation by clicking the final Cancel or Confirm Cancellation button
- The system should display a confirmation message with the date your subscription ends
- Screenshot the final confirmation screen and save the URL in your browser history
- This proof is essential if a dispute later arises
Cancel through the apple app store
If you subscribed via the Deepswap app on an iPhone or iPad and your charges appear on your Apple account, use this method.
- Open the Settings app on your iPhone or iPad
- Do not open the Deepswap app itself; Apple subscriptions are managed in Settings, not inside the app
- Scroll down and tap Subscriptions (or tap your name/Apple ID at the top, then Subscriptions)
- The exact menu location varies slightly by iOS version, but it is always under your Apple ID settings
- Look for Deepswap in the list of active subscriptions and tap it
- If Deepswap does not appear, you may have subscribed via the web instead, not via App Store
- Tap Manage Subscription or Edit Subscription
- You should see your renewal date and subscription tier
- Tap Cancel Subscription or Remove
- Apple may show you a loyalty offer or price reduction; tap Cancel Anyway or similar to confirm cancellation
- Take a screenshot when you see the message confirming your subscription has been cancelled
- Save this as evidence
Cancel through google play store
If you subscribed to Deepswap on an Android device and the charges show against your Google Play account, follow these steps.
- Open the Google Play Store app on your Android phone or tablet
- Tap the profile icon in the top-right corner
- Tap Payments and Subscriptions
- Then select Subscriptions
- Find Deepswap in the list and tap it
- If Deepswap does not appear, you subscribed via the web or Apple, not Google Play
- Tap Cancel Subscription or Unsubscribe
- Google Play will ask you to confirm the cancellation
- Select a cancellation reason from the menu if prompted (this is optional but helps Google improve consumer protection)
- Choose the reason that matches your situation, for example, "Not using the service"
- Confirm the cancellation and screenshot the final confirmation screen
- Google Play will show you the date your subscription ends
Cancel by email if the online methods fail
If you have tried the above methods and the cancel button does not appear or the system does not process your request, contact Deepswap support directly.
- Send an email to [email protected] with the subject line "Subscription Cancellation Request"
- Include your full name, the email address associated with your Deepswap account, and your subscription start date
- State clearly: "I request immediate cancellation of my Deepswap subscription effective today" or as soon as possible
- Do not ask for a refund in the initial email; request cancellation first
- Keep a copy of the email you send and note the date and time
- Send it from the same email address linked to your Deepswap account
- Watch for a reply within 48 hours
- Deepswap may ask you to confirm your identity or provide additional account details
- Once Deepswap confirms cancellation by email, take a screenshot of their response
- This becomes your proof if a charge appears on your next statement
What happens after you cancel
Cancellation takes effect immediately in most cases, but your access to paid features may remain available until the end of your current billing period. This means if your renewal date is in 10 days, you can continue using Premium features until that date, then your account reverts to the free tier.
Deepswap does not clearly state whether your generated files, edited videos, and project history remain accessible after cancellation. To protect yourself, download any important outputs you have created before you submit your cancellation request. Log back into your account after cancellation to confirm you can still retrieve your work, and if files have disappeared, email [email protected] immediately with dates and details.
Monitor your bank statement
Check your credit card or debit card statement on your next billing date to confirm that no new charge appears. If a charge does appear after you have cancelled, contact your bank's dispute team immediately and provide them with screenshots of your cancellation confirmation.
Refund rights and chargeback procedures
Malaysian consumer law does not require Deepswap to refund you for the current billing period if you cancel mid-cycle. However, if you were charged after your cancellation date, you have the absolute right to dispute that charge.
Request a refund from Deepswap first
Email [email protected] and explain that you cancelled your subscription on a specific date (provide the date and any screenshots), but a charge appeared on your statement after that cancellation. Ask Deepswap to reverse the erroneous charge within 5 business days. Keep a copy of this email and note the date you sent it.
Dispute the charge with your bank if Deepswap refuses
If Deepswap does not respond within 7 days or refuses to refund the erroneous charge, contact your bank. Provide your bank with:
- Your original cancellation confirmation (screenshot from Deepswap or email from their support team)
- Your bank statement showing the disputed charge date
- The email exchange with Deepswap support (if they refused)
- Your proof that you cancelled before the charge date
Your bank can initiate a chargeback, which forces Deepswap to prove they had authorization to charge you after cancellation. If they cannot prove valid authorization, your bank will reverse the charge and credit your account.
Common mistakes to avoid when cancelling
You are not alone if your first cancellation attempt did not work or if you received an unexpected charge. Many Deepswap users make the same errors, and knowing what to avoid saves you time and frustration.
Mistake one: cancelling on the wrong platform
If you subscribed through the Apple App Store but try to cancel on the Deepswap website, your subscription remains active because Apple controls the billing. Your subscription is still linked to your Apple ID, not to your Deepswap account directly. Always check your most recent receipt email to see which company charged you (Apple, Google, or Deepswap directly), then cancel through that same company's system.
Mistake two: assuming automatic cancellation after free trial expiry
Many services cancel automatically after a free trial period ends. Deepswap does not. If you used a free trial and did not manually cancel your subscription before the trial period ended, you are now charged at full price. Cancel immediately if you have already been billed.
Mistake three: cancelling too close to the renewal date
If your renewal date is tomorrow and you cancel today, the charge may still process because payment systems run automated billing cycles on a schedule, sometimes hours before you see the transaction. Cancel at least 7 days before your renewal date to ensure your request processes before any charges are applied.
Mistake four: not saving proof of cancellation
A confirmation message you see on screen is not permanent. Deepswap's system, Apple, or Google may clear that notification after you close the app or refresh the page. Screenshot every confirmation screen and save the email confirmation if Deepswap sends one. You will need this proof if you need to dispute a charge later.
Comparing Deepswap to alternative AI face-swap services
If you are cancelling because Deepswap is too expensive, unclear, or not meeting your needs, you may want to explore other options. Yafee has reviewed multiple AI face-swap platforms, and the table below shows how Deepswap compares on key factors.
| Service | Base price (USD) | Cancellation method | Refund policy | Video length limit |
|---|---|---|---|---|
| Deepswap | USD 9.99/month | Web, App Store, Google Play | No mid-cycle refund | 10 minutes |
| FaceSwap Online | USD 4.99/month | Web dashboard only | No refund | 5 minutes |
| Reface | USD 9.99/month | App-based (iOS/Android) | No refund | 15 seconds |
| Avatarify | USD 9.99/month | Web and mobile apps | 7-day money-back | Unlimited |
| Free tools (Hugging Face) | Free | Not applicable | Not applicable | Varies by tool |
Checklist for safe cancellation
Use this checklist before, during, and after you cancel to ensure no charges slip through.
- Check your most recent receipt email to see whether you subscribed through Deepswap, Apple, or Google
- Note the exact renewal date from your subscription screen (screenshot it)
- Download any important files, videos, or project data you have created
- Cancel through the correct platform (web, App Store, or Google Play)
- Screenshot the final cancellation confirmation screen
- If cancelling by email, send the request from your account email address
- Wait 48 hours for a response if you emailed support
- Check your bank statement on or after your previous renewal date to confirm no new charge appears
- If a charge appears, contact your bank within 30 days to dispute it
- Keep all screenshots, emails, and confirmation messages for at least 6 months
Escalation: what to do if Deepswap refuses to cancel
In rare cases, Deepswap may not respond to cancellation requests or may claim you have an outstanding balance. If this happens, you have a formal complaint route in Malaysia.
File a complaint with the ministry of domestic trade and consumer affairs
The MDTCA enforces the Consumer Protection Act 1999 across Malaysia. If Deepswap violates your cancellation rights or continues to charge you without authorization, you can lodge a formal complaint online at www.mycc.org.my (Malaysian Consumers Association portal) or directly with MDTCA.
Your complaint should include:
- Your name and contact information
- A description of the issue (for example, "Deepswap charges me after I cancelled my subscription")
- Dates of cancellation request, confirmation, and any unauthorized charges
- Screenshots of your cancellation proof and bank statements showing disputed charges
- Copies of all emails sent to or received from [email protected]
- The amount of money involved
The MDTCA will contact Deepswap and ask them to explain why they continued charging you. If the company cannot justify the charges, MDTCA can order them to refund you and may impose penalties for breach of consumer law.
Why yafee users trust this guide
Yafee has helped thousands of consumers across Malaysia cancel unwanted subscriptions safely and recover disputed charges. Every step in this guide is grounded in the Consumer Protection Act 1999 and tested against real Deepswap account data.
If you have any doubt about your cancellation status, Yafee recommends saving screenshots and contacting your bank immediately. The combination of clear written proof and your bank's dispute process gives you the strongest position to recover any erroneous charges.
Deepswap's lack of a published Malaysia office or phone support makes email your only direct channel; that is why we emphasize saving every confirmation and keeping all correspondence for at least six months. Yafee exists to translate complex subscription rules into simple, actionable steps you can follow with confidence. Visit yafee.com if you need help with any other SaaS cancellation or subscription dispute.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
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- Yafee cannot prevent the recipient from disputing the legal scope.
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