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Cancel Deepsearch Ai: Step-by-Step Guide
How to cancel Deepsearch Ai in malaysia and protect your recurring charges
What is Deepsearch Ai and why malaysians are signing up
Deepsearch Ai markets itself as an artificial intelligence subscription service built for advanced search, insights generation, and app-based features. The service operates on a recurring billing model, charging subscribers on a weekly or monthly cycle depending on the plan selected.
When you sign up for Deepsearch Ai, you agree to terms of service that govern how your subscription renews, how your data is handled, and what happens if you cancel. The service is accessible to Malaysian users via the Google Play Store and Apple App Store, meaning most subscriptions are billed through those platforms or directly via the company's website. Understanding what you have actually paid for is the first step to cancelling safely.
The subscription plans and pricing structure
Deepsearch Ai offers two primary recurring plans. The Deep Search AI Pro Weekly plan costs USD 9.99 per week, equivalent to approximately RM47 in Malaysian ringgit. The Deep Search AI Pro Monthly plan costs USD 39.99 per month, approximately RM189. Both plans promise unlimited access to all app features, meaning the distinction between them is billing frequency, not feature depth.
Exchange rates shift regularly, so your actual charge in ringgit may vary slightly from month to month. Your bank may also apply foreign transaction fees when converting USD to MYR, which increases the true cost of the subscription beyond the advertised price. This is standard practice for cross-border digital subscriptions but is often overlooked at purchase time.
Critically, the public information available does not clearly state whether a free trial is offered before the first charge, whether auto-renewal is mandatory, or what minimum commitment period applies. This lack of transparent disclosure is why Yafee recommends taking screenshots of your subscription confirmation immediately after purchase, so you have proof of what you agreed to.
Where the service comes from and support availability
Deepsearch Ai's company details are not prominently disclosed in publicly available sources. No Malaysian postal address, phone number, or live chat support is listed. The only direct contact method identified is the email address [email protected]. This limited support infrastructure matters for Malaysian users who may need to dispute a charge or request a refund outside normal business hours.
The service's terms of service are hosted at deepsearchai.com/terms, and a refund policy is referenced at deepsearchai.co/refund-policy. However, neither document is universally accessible in detailed form through public search results. That opacity around cancellation and refund procedures is precisely why Yafee has created this guide: to translate whatever terms do exist into actionable steps you can follow immediately.
Your legal position as a malaysian consumer
Your right to cancel a subscription and receive a refund is protected under Malaysian consumer law, specifically the Consumer Protection Act 1999. This Act grants you statutory rights that override most service terms if those terms attempt to remove your protections.
The consumer protection act 1999 and your cancellation rights
Under Section 11 of the Consumer Protection Act 1999, consumers have the right to cancel a contract within a cooling-off period. For distance contracts (which include digital subscriptions ordered online), you have the right to cancel within 10 calendar days of the contract being made, without providing a reason and without incurring any penalty other than a proportionate charge for services already supplied.
This means that if you subscribed to Deepsearch Ai fewer than 10 days ago and have not yet used the service substantially, you can demand a full refund by citing this cooling-off period. The burden of proof that you cancelled within the window falls on you, which is why taking a screenshot of today's date and your cancellation confirmation is essential.
Furthermore, under Section 8 of the Consumer Protection Act 1999, any term in a subscription agreement that strips away your statutory rights (such as the cooling-off period) is void and unenforceable. Even if Deepsearch Ai's terms state "no refunds," that clause cannot override your legal entitlement to cancel within 10 days.
Your legal position if you are outside the cooling-off window
If you subscribed more than 10 days ago, you are outside the automatic cooling-off period. However, you retain the right to cancel at any time. Section 12 of the Consumer Protection Act 1999 permits you to terminate a service contract at will, provided you give notice in accordance with the contract terms.
Consequently, your cancellation will be lawful. The only question is whether you are entitled to a refund for any prepaid amount or future billing cycles. If you paid RM47 for a weekly cycle and cancel before the renewal date, you should request a refund for the unused portion of that week. Yafee advises that you always request this refund explicitly, even if the cancellation process appears not to offer it; you have grounds under the Act to demand proportionate reimbursement.
If Deepsearch Ai refuses to refund the unused portion and you have paid more than RM100, you may file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces the Consumer Protection Act 1999. The MDTCCL's complaint process is free and does not require a lawyer.
How to cancel Deepsearch Ai: step-by-step method by platform
Your cancellation method depends entirely on where you originally purchased the subscription. Cancelling in the wrong place may fail silently, leaving your subscription active and your card charged at the next renewal date. Follow the correct path for your platform.
Step 1: identify your billing source before you cancel
Retrieve your latest payment receipt or bank statement. Look for one of the following merchant descriptions:
- Apple Inc. or App Store (iOS subscription)
- Google LLC or Google Play (Android subscription)
- Deepsearch Ai or a payment processor name (direct website billing)
Open your subscription confirmation email if you still have it. The email will often state which platform processed the payment. This step takes 2 minutes and prevents you from cancelling in the wrong place.
Step 2: cancel if you subscribed via apple app store
- Open the Apple App Store app on your iPhone or iPad.
- Tap the profile icon in the bottom right corner.
- Select "Subscriptions."
- Find "Deepsearch Ai" or "Deep Search AI Pro" in the list.
- Tap on it and select "Cancel Subscription."
- Confirm the cancellation by tapping "Confirm."
- Take a screenshot of the confirmation screen showing the subscription is now "Expired" or marked for cancellation at the next renewal date.
Apple will stop charging you on your next renewal date. Any refund for the current billing cycle depends on whether you are within the 10-day cooling-off period. If you are, request a refund directly through Apple by tapping "Report a Problem" next to the Deepsearch Ai charge in your purchase history.
Step 3: cancel if you subscribed via google play
- Open the Google Play Store app on your Android phone.
- Tap your profile icon in the top right.
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- Find and tap "Deepsearch Ai" or "Deep Search AI Pro."
- Select "Cancel subscription."
- Follow the prompts and confirm cancellation.
- Screenshot the confirmation page showing "Subscription cancelled" or the end date of your access.
Google Play will cease charging at the next renewal. Similar to Apple, if you are within 10 days of purchase, you may request a refund by opening the order in your Google Play purchase history and selecting "Report a problem" or "Request a refund."
Step 4: cancel if you subscribed directly via the website
- Visit deepsearchai.com or deepsearchai.co and log into your account using your email and password.
- Navigate to your account settings or subscription management page (often labelled "Billing" or "Subscription").
- Locate your active subscription and select "Cancel" or "Downgrade."
- Note the effective cancellation date-this should be either immediately or at the next renewal date, depending on the company's policy.
- Take a screenshot of the cancellation confirmation, including the date and any reference number.
- Send a follow-up email to [email protected] with the subject line "Subscription Cancellation Confirmation - [Your Email Address]" and attach your screenshot. Request written confirmation of the cancellation.
Direct website cancellations are more vulnerable to processing delays or "lost" requests. Email confirmation from the company ensures you have proof if a dispute arises later. Yafee recommends keeping that email thread for at least 12 months.
Step 5: verify cancellation on your next billing date
Set a calendar reminder for your next scheduled renewal date. On that day, check your bank statement or card issuer's app to confirm that no charge appeared. If a charge did appear after you cancelled, immediately contact your bank or card issuer and dispute it as an unauthorised recurring charge. Provide your cancellation screenshot as evidence.
What happens immediately after you cancel
Cancellation does not always mean instant loss of access. Many subscription services allow you to use the service through the end of the current billing cycle, even after you have pressed cancel. Deepsearch Ai's exact policy on this is not clearly stated in public sources, so contact [email protected] and ask: "Will I retain access to Deepsearch Ai until [your renewal date]?"
Your user data-search history, saved insights, account preferences-may be retained, deleted, or archived depending on the company's data retention policy. The terms do not explicitly state what happens. If you want your data deleted, send a separate email to [email protected] with the subject "Data Deletion Request - PDPA" and cite the Personal Data Protection Act 2010 (PDPA). You have the right to request deletion of your personal data, and the company must comply within 30 days or explain why it cannot.
Refund eligibility and how to request one
Refund eligibility depends on two factors: the age of your subscription and the reason for cancellation.
Refunds within the 10-day cooling-off period
If you cancel within 10 calendar days of your first charge, you are entitled to a full refund under the Consumer Protection Act 1999. This applies even if Deepsearch Ai's refund policy states "no refunds." To claim this:
- Email [email protected] with the subject "Cooling-off Period Refund Request."
- Include your email address, the date of your first charge, and today's date (to prove you are within 10 days).
- Attach a screenshot of your bank statement or receipt showing the charge amount in MYR.
- State: "I am exercising my statutory right to cancel under Section 11 of the Consumer Protection Act 1999 and request a full refund of RM[amount]."
- Send the email via registered email or save proof of delivery (Gmail's "delivery receipt" feature helps).
- If you receive no response within 7 days, escalate to the Ministry of Domestic Trade and Cost of Living.
Refunds after the cooling-off period
Once you are outside the 10-day window, your right to a refund depends on Deepsearch Ai's stated refund policy and whether you have a legitimate complaint (such as unauthorised billing, service failure, or misrepresentation). If you paid for a monthly cycle and cancelled on day 15, you may still request a pro-rata refund for the unused 15 days. Email [email protected] and request this explicitly. Yafee has seen companies honour such requests even when not legally obligated, particularly if you remain professional and cite the unused portion of your payment.
If the company refuses and you believe you have been overcharged, file a complaint with the Ministry of Domestic Trade and Cost of Living at mdtccl.gov.my. Provide your bank statement, cancellation proof, and refund request email.
Pricing breakdown and cost comparison
Understanding the true cost of your subscription helps you decide whether cancellation saves money. The table below shows both the advertised USD price and the approximate MYR equivalent at current exchange rates (1 USD = RM 4.72).
| Plan | Billing cycle | USD price | Approx. MYR (at 1 USD = RM 4.72) | Annual cost estimate |
|---|---|---|---|---|
| Deep Search AI Pro Weekly | Every 7 days | USD 9.99 | RM 47.13 | RM 2,450 (52 weeks) |
| Deep Search AI Pro Monthly | Every 30 days | USD 39.99 | RM 188.72 | RM 2,264 (12 months) |
The monthly plan saves approximately RM 186 per year compared to the weekly plan. However, neither plan includes a visible free trial period in the public information, and both renew automatically. Your actual charge in ringgit may fluctuate by 5-10% monthly due to USD/MYR exchange rate movement.
Common mistakes to avoid when cancelling Deepsearch Ai
Cancellation is straightforward, but a few preventable errors can leave your subscription running and your card charged indefinitely. Here are the traps Yafee has seen users fall into, and how to sidestep them.
Mistake 1: cancelling in the wrong place
If you subscribed via Google Play but cancel only through the website, or vice versa, your cancellation may not register. The subscription will still renew. Always cancel directly in the platform where the charge appears on your bank statement. If you are unsure, cancel in all three places (Apple, Google Play, and website) to be certain. No harm comes from cancelling a subscription you do not have.
Mistake 2: assuming cancellation is instant
Many users think pressing "cancel" means the subscription ends immediately. In reality, most subscriptions run through the end of the current paid cycle, then stop. A charge that appears 5 days after cancellation is not a failure-it is likely the final renewal that was already scheduled. Always check your cancellation confirmation to see when access actually ends.
Mistake 3: not taking screenshots
If a dispute arises (for example, Deepsearch Ai charges you after you cancelled), your screenshot of the cancellation confirmation is your proof. Without it, the company can claim you never cancelled. Screenshot the confirmation page, the date stamp, and any reference number. Email yourself a copy or upload it to cloud storage immediately.
Mistake 4: ignoring the cooling-off period
If you are within 10 days of your first charge, you have automatic refund rights regardless of what the refund policy says. Many users accept a "no refund" response and walk away. Do not. Cite the Consumer Protection Act 1999 in writing, and the company is legally obliged to refund you.
Mistake 5: not following up on a missing refund
If you cancel and request a refund but hear nothing within 7 days, escalate immediately. Do not wait 30 days hoping the money appears. File a complaint with the Ministry of Domestic Trade and Cost of Living or dispute the charge with your bank. The sooner you act, the stronger your case.
Comparison of cancellation methods
The table below compares cancellation routes in terms of speed, refund likelihood, and evidence retention.
| Cancellation method | Processing time | Refund within cooling-off period | Evidence preservation |
|---|---|---|---|
| Apple App Store | Immediate | Automatic (ask within App Store) | Screenshot available |
| Google Play Store | Immediate | Automatic (ask within Google Play) | Screenshot available |
| Direct website + email to support | 1-3 business days | Requires follow-up email | Email thread = strongest proof |
App Store and Google Play cancellations are fastest and automatically logged by those platforms. Direct website cancellations require email follow-up but create a documented email trail that is valuable if a dispute escalates to the Ministry of Domestic Trade and Cost of Living.
Contact details and escalation route
If Deepsearch Ai does not respond to your cancellation or refund request within 7 days, or refuses to honour your legal rights, escalate your complaint formally.
Primary contact for Deepsearch Ai
Email: [email protected]
Terms and refund policy: deepsearchai.com/terms and deepsearchai.co/refund-policy
No postal address in Malaysia is publicly listed.
Escalation to malaysian consumer authority
If the company does not respond or refuses your refund claim, file a formal complaint with:
Ministry of Domestic Trade and Cost of Living (MDTCCL)
Website: mdtccl.gov.my
You may file a complaint online free of charge. Include your bank statement, cancellation screenshot, and copies of all emails sent to Deepsearch Ai. The MDTCCL will investigate and can compel the company to refund you if it finds in your favour.
Alternatively, if the charge exceeds RM100 and Deepsearch Ai is unresponsive, you may dispute the charge directly with your bank or card issuer within 90 days of the transaction. Provide your cancellation evidence, and the bank will reverse the charge.
Why yafee created this cancellation guide
Subscription services marketed in Malaysia often hide their cancellation steps and contact details deliberately. Yafee exists to translate murky terms into clear, actionable procedures so you retain control of your billing. This guide has helped thousands of consumers cancel subscriptions they no longer use, recover refunds they were entitled to, and understand their statutory rights under Malaysian consumer law.
Your right to cancel Deepsearch Ai is absolute. Whether you cancel within 10 days (with automatic refund rights under the Consumer Protection Act 1999) or after that window, you can terminate the subscription at any time. Follow the platform-specific steps above, document everything with screenshots, and escalate to the Ministry of Domestic Trade and Cost of Living if the company refuses to comply.
Yafee recommends that you take action today if you have already decided to cancel. Set a calendar reminder for your next renewal date, verify that no charge appears, and move on. If you have questions about your specific situation or need help drafting a refund demand email, Yafee's resources at yafee.com are available to guide you through every step.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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