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Frequently asked questions
Cancel Deepswap: The Right Way
How to cancel Deepswap and stop recurring charges in new zealand
What Deepswap is and why you might want to leave
Deepswap is an AI-powered face-swap and media editing platform that lets you create deepfake content across photos, GIFs and videos. You pay for access through monthly or annual premium subscriptions, or by purchasing individual credit packs. The service operates via a web platform, Apple App Store and Google Play, making it accessible across all your devices.
If you've subscribed and now want to cancel, you're in a common position. Many New Zealand users sign up for a free trial or promotional offer, then discover that recurring charges accumulate faster than they use the service. At Yafee, we guide thousands of consumers through exactly this cancellation process every month, and we understand the frustration of unwanted charges.
The core Deepswap offering
The premium tier grants you monthly credits, faster processing speeds and access to advanced AI models for higher-quality face swaps. You can create content across multiple formats, which appeals to content creators and casual users alike. However, the monthly subscription model means your card gets charged on every billing date, regardless of whether you've actively used your credits.
Why cancellation matters for your budget
Once you stop using the service regularly, you're essentially paying for features you've already explored. Deepswap's billing system does not pause or rollover unused credits, so each month your payment method gets charged whether or not you've created anything new. Stopping the subscription before your next billing date is the fastest way to regain control of your spending and prevent further charges.
Deepswap pricing in new zealand dollars
Deepswap displays prices in USD on its website, but your actual charges appear in NZD depending on your purchase method and your bank's exchange rate on the transaction date.
| Plan name | Approximate NZ$ cost | Billing cycle | What you receive |
|---|---|---|---|
| Premium monthly (first month offer) | NZ$16-20 | Monthly | 20 credits per month, priority processing, pro AI models |
| Premium monthly (standard rate) | NZ$32 | Monthly | 20 credits per month, priority processing, pro AI models |
| Premium annual | NZ$80 per year | Yearly | 20 credits per month, priority processing, pro AI models |
| Credit pack (small) | Varies | One-time purchase | Pay-as-you-go, no recurring subscription |
| Free tier | Free | N/A | Limited credits, basic processing, watermarks |
Exchange rates fluctuate daily, so the NZD amount you see in the App Store or on your credit card statement may shift slightly between billing cycles. Always verify your bank statement to confirm the exact amount charged each month.
Why you should cancel Deepswap now
Understanding the reasons to cancel strengthens your resolve and helps you act quickly before the next billing date arrives.
Common reasons new zealand users cancel
You may find that you've exhausted the novelty of face-swapping content. The monthly credits expire or don't meet your actual usage. You may have subscribed during a promotional trial and simply want to avoid ongoing charges. You may also have discovered competing services that better suit your needs, or you've decided that AI-generated deepfake content no longer aligns with your creative interests.
The cost of delay
Each day you wait increases the risk that your next billing date will arrive and charge you again. If your billing date is in three days and you've decided to cancel, delaying will cost you another NZ$32 (or more, depending on your plan). Consequently, cancelling today prevents unnecessary expenditure and restores funds that you can allocate elsewhere.
Your consumer rights when cancelling in new zealand
New Zealand law protects you as a digital service consumer, and Deepswap must comply with those protections even though the company is based overseas.
The consumer guarantees act 1993
The Consumer Guarantees Act 1993 covers digital services and subscriptions supplied to New Zealand consumers. Under this law, goods and services must be of acceptable quality, fit for purpose, and sold at a fair price. If Deepswap charges you after you've cancelled, or if it fails to cancel your subscription despite your request, you may be entitled to a refund under these guarantees. The law applies to all purchases made to New Zealand consumers, regardless of where the company is based or registered.
In accordance with the Consumer Guarantees Act, you have the right to cancel a subscription before you incur charges for the next billing period. Furthermore, if you've requested cancellation in writing or via the platform, Deepswap must honour that request and cease charging your payment method.
Your legal position
You own the right to cancel at any time without penalty. Deepswap must stop charging your payment method within one billing cycle of receiving your cancellation request. If the company continues to charge after you've cancelled, those charges are unauthorised and you can dispute them with your bank. Keep all cancellation confirmations, emails and screenshots as evidence. If Deepswap refuses to refund unauthorised charges, you can escalate to the Commerce Commission (comcom.govt.nz) or your bank's dispute resolution team.
Chargeback rights with your bank
If Deepswap refuses to refund unauthorised charges or continues charging after cancellation, contact your bank or credit card provider immediately. New Zealand banks offer chargeback protections for disputed transactions, and they can reverse charges while they investigate. Your bank will contact Deepswap on your behalf to request evidence of authorisation. If Deepswap cannot prove you authorised the charge, your bank will issue a refund to your account.
How to cancel Deepswap on the web platform
Cancelling via the Deepswap website account dashboard is the most direct method and generates an immediate confirmation record.
- Log in to your Deepswap account at deepswap.ai or the platform URL you use
- Enter your email address and password
- Complete two-factor authentication if enabled
- Navigate to your account settings or profile menu
- Look for a "Settings", "Account" or "Profile" link, typically in the top-right corner of the screen
- Select "Subscription" or "Billing"
- This section displays your current plan, next billing date and payment method
- Locate the "Cancel subscription" or "Cancel plan" button
- This button appears below your active subscription details
- Click it to initiate the cancellation process
- Confirm your cancellation when prompted
- Deepswap may ask why you're leaving; you can skip this survey or provide feedback
- A confirmation message will appear on screen
- Verify your cancellation immediately
- Check your email for a cancellation confirmation from Deepswap
- Screenshot the confirmation page for your records
- Return to the Subscription section and confirm that your plan now shows "Cancelled" or "No active subscription"
At Yafee, we recommend completing this cancellation at least three days before your next billing date to ensure the system processes your request in time.
How to cancel Deepswap via the apple app store
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not the Deepswap app itself.
- Open the Apple App Store app on your iPhone or iPad
- Tap the profile icon in the bottom-right corner
- Select "Subscriptions"
- This displays all your active and cancelled app subscriptions
- Tap "Deepswap" in the list
- If you do not see Deepswap listed, your subscription may have already expired or been cancelled
- Tap "Cancel subscription" or "Edit subscription"
- Apple will display your renewal date and the option to cancel
- Tap "Cancel subscription" to proceed
- Confirm the cancellation when prompted
- Apple will ask if you want to keep your access until the end of the current billing period; select "Cancel" to confirm
- Verify the cancellation in your confirmation screen
- Screenshot the confirmation for your records
- Return to the Subscriptions list to confirm that Deepswap no longer appears as an active subscription
Cancelling through the App Store directly notifies Deepswap's systems and prevents Apple from billing you on the renewal date.
How to cancel Deepswap via google play
If you subscribed through the Google Play Store on an Android device, you must cancel through Google's subscription management system.
- Open the Google Play app on your Android device
- Tap your profile icon in the top-right corner
- Select "Manage subscriptions"
- This displays all your active app subscriptions
- Tap "Deepswap" from the list
- If Deepswap does not appear, your subscription may have already expired
- Tap "Cancel subscription"
- Google will display your next billing date and ask you to confirm
- Follow the on-screen prompts to complete cancellation
- You may see a survey or a final offer to retain the subscription at a discount; you can ignore these and proceed to cancel
- Verify the cancellation
- Take a screenshot of the confirmation screen
- Return to your Subscriptions list and confirm that Deepswap is no longer active
Google Play processes the cancellation and notifies Deepswap immediately, stopping charges on your Google Play billing date.
How to cancel Deepswap via customer support
If you cannot cancel through the methods above, you can contact Deepswap's support team directly to request manual cancellation.
- Visit the Deepswap website and locate the "Contact" or "Support" section
- Look for a help icon, support form or email link, typically at the bottom of the page or in the account menu
- Submit a support ticket or email with your cancellation request
- Use the subject line: "Request to cancel my Deepswap subscription"
- Include your account email address and the exact date you wish the subscription to end
- State clearly: "I request cancellation of my subscription effective immediately" or specify a date before your next billing date
- Wait for a response from Deepswap's support team
- Response times vary; expect a reply within 24 to 72 hours
- Deepswap may ask you to confirm your identity by providing your account email, last four digits of your payment method or other verification details
- Confirm cancellation in the response email
- Deepswap's support team will send you a confirmation email stating that your subscription has been cancelled and the effective date
- Save this email for your records
- Verify that charges have stopped
- Check your bank or payment app one week after the cancellation date to confirm no new charge has appeared
- If a charge does appear, reply to Deepswap's confirmation email with evidence and escalate to your bank immediately
Yafee recommends sending your cancellation request via email and requesting a read receipt to create a time-stamped record of your request.
Refunds and what to expect after cancellation
Understanding refund eligibility and timelines helps you manage your expectations and take action if a refund does not arrive.
When Deepswap will refund your money
Deepswap's refund policy varies depending on your subscription type and payment method. If you cancel before your next billing date, you will not be charged again and no refund is necessary. If you cancel after a charge has already been processed, Deepswap may offer a pro-rata refund for the unused portion of your subscription, or it may deny the refund if you have already used the credits.
In accordance with the Consumer Guarantees Act 1993, if you cancel within 14 days of your first charge and have not used the service substantially, you may have grounds to request a full refund. This "cooling-off" period applies to online purchases, and Deepswap cannot refuse a refund solely because you've changed your mind during this window.
Refund timelines
If Deepswap approves a refund, the funds will typically return to your payment method within 5 to 10 business days. If you paid by credit card or debit card, the refund appears as a credit on your next statement. If you paid via an app store (Apple or Google), the refund is issued as a credit in that store, not back to your original payment method.
What to do if you don't receive a refund
If 10 business days have passed and you have not received your refund, contact Deepswap's support team again with your cancellation confirmation and the date you requested the refund. If Deepswap does not respond within 14 days or refuses to refund you, escalate to your bank's dispute resolution team or the Commerce Commission. Yafee has assisted thousands of New Zealand consumers in recovering unfair refund denials through formal dispute channels.
What happens after you cancel Deepswap
Cancellation does not happen instantly in all cases, and understanding the post-cancellation timeline ensures you're not surprised by unexpected charges.
Your account access after cancellation
After you cancel, your Deepswap account remains active, but you lose access to premium features and monthly credits. You can still log in to download or archive your created content if needed. However, you will revert to the free tier, which includes limited credits, slower processing and watermarks on output.
Preventing re-billing
Once you've cancelled, Deepswap should not charge your payment method again. Nevertheless, if a charge appears after your cancellation date, this is an unauthorised charge and you must dispute it immediately with your bank. Do not assume the charge is a system error; contact Deepswap's support team in writing to ask why you were charged, and keep their response for your records.
Re-activation and future subscriptions
You can reactivate a Deepswap subscription at any time by logging in and selecting a plan. If you do choose to resubscribe in the future, take screenshots of the pricing and terms before confirming, so you have clear evidence of what you agreed to.
Common mistakes to avoid when cancelling
Cancelling Deepswap is straightforward, but a few missteps can delay the process or leave you vulnerable to continued charges.
Not cancelling through the correct channel
If you subscribed through the Apple App Store but attempt to cancel only on the Deepswap website, Apple may still bill you because it controls the subscription. You must cancel through the store where you purchased the subscription. Similarly, if you subscribed on the web platform, cancelling in the app will not stop web-based charges. Verify which channel you used originally by checking your bank statement or email confirmation from the time of purchase.
Delaying cancellation until after your billing date
If your billing date is tomorrow and you cancel today, you may still be charged because the billing cycle has already been triggered. Most systems process charges 24 to 48 hours before the date shown on your subscription. Consequently, cancel at least 3 days before your renewal date to be safe. If you miss this window and are charged, contact Deepswap immediately and request a refund citing the Consumer Guarantees Act 1993.
Cancelling without saving confirmation
After you cancel, screenshot the confirmation page and save any confirmation emails. If a dispute arises later, you will need proof that you cancelled on a specific date and time. Do not rely on memory or assumptions; written evidence protects you legally.
Assuming free tier cancels future charges
Downgrading to the free tier is not the same as cancelling your subscription. The free tier may still trigger renewal notifications or attempts to charge you if you've linked a payment method. Always cancel the subscription explicitly; do not simply stop using the service.
How to check if you've successfully cancelled
Verifying your cancellation prevents the shock of an unexpected charge and gives you time to escalate if something has gone wrong.
| Check point | What to look for | When to check |
|---|---|---|
| Deepswap account dashboard | Subscription section should show "No active subscription" or "Cancelled" | Immediately after cancellation |
| Confirmation email from Deepswap | Email stating cancellation date and effective date | Within 24 hours of cancellation |
| App Store or Google Play | Deepswap no longer listed under "Active subscriptions" | Within 1 hour of cancellation |
| Bank statement | No charge from Deepswap on or after next renewal date | After your original billing date has passed |
| Payment method linked to account | Remove your card or payment method from Deepswap profile as a final safeguard | After cancellation is confirmed |
Contacting Deepswap if you need help
Deepswap does not maintain a New Zealand-based postal address or phone line. The only corporate address associated with Deepswap is located in Hong Kong, according to the company's policy documentation. Consequently, all cancellation and support requests must be submitted via the platform's support form, email or app store management system.
To reach Deepswap support, visit the website and look for "Contact us", "Help" or "Support" in the footer or account menu. Submit your cancellation request with your account email and a clear statement that you wish to cancel your subscription effective immediately or by a specific date.
If you do not receive a response within 72 hours, escalate to your bank's dispute team or file a complaint with the Commerce Commission (comcom.govt.nz), New Zealand's consumer protection authority. The Commerce Commission handles complaints about misleading billing practices and subscription traps, and they have authority to investigate companies operating online in New Zealand regardless of their physical location.
Summary of cancellation steps
| Method | Time required | Confirmation | Best for |
|---|---|---|---|
| Web platform account dashboard | 2 minutes | Immediate on-screen confirmation plus email | Direct subscribers, fastest option |
| Apple App Store | 3 minutes | Immediate in-app confirmation | iPhone or iPad subscribers |
| Google Play | 3 minutes | Immediate in-app confirmation | Android device subscribers |
| Email support request | 24-72 hours | Confirmation email from support team | When dashboard access is unavailable |
| Customer support form | 24-72 hours | Support confirmation email | Alternative to email, creates support ticket |
Why yafee helps you stay in control
At Yafee, we understand that navigating subscription cancellation can feel frustrating, especially when you're unsure of your rights or worried about unexpected charges. Our mission is to translate complex consumer law into clear, actionable steps so you can cancel with confidence. We provide detailed guides for thousands of services across New Zealand, from SaaS platforms like Deepswap to streaming services and digital subscriptions, ensuring that you always know exactly what to expect.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by arming them with knowledge of their Consumer Guarantees Act rights and practical cancellation procedures. Whether you're cancelling because you've found a better tool, your budget has tightened or you've simply lost interest, Yafee provides the legal framework and step-by-step guidance to make the process seamless. Visit Yafee at yafee.com for guides on cancelling hundreds of other services, checking your rights, and taking action if a company refuses to honour your cancellation request.