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Frequently asked questions
Cancel Deepswap: The Right Way to Protect Your Wallet
How to cancel Deepswap and protect your wallet in the philippines
What is Deepswap and why filipinos need to understand its billing model
Deepswap is an AI face-swap service that lets you create deepfake videos and images online. The appeal is genuine-until the monthly charges keep hitting your account without warning. The service operates on a recurring subscription model, meaning your payment renews automatically every month unless you actively cancel. For Philippine users paying in pesos, that monthly charge is approximately ₱1,129 (equivalent to $19.99 USD), which accumulates quickly if you forget about the service or stop using it.
The critical distinction: Deepswap is not a one-time purchase. You are paying for monthly credits and processing power, not permanent access to a tool. If you subscribed through the official website, Google Play, or the App Store, your billing method remains on file and charges will continue until you submit a cancellation request. At Yafee, we help thousands of consumers understand subscription traps like this, and we recognise the frustration when a forgotten service drains your bank account month after month.
What you get with deepswap's premium plan
The verified Premium subscription includes access to the advanced face-swap model, priority video processing, 20 monthly credits, and the ability to create videos up to 10 minutes in length. These credits function as the currency of the service: every video or image swap you create consumes credits from your monthly allotment. When your credits run out, you either wait for the next billing cycle or pay extra fees to unlock additional credits.
The limitation that catches most users: Deepswap's refund policy is restrictive and credit-dependent. The company only refunds your money if you have not used any credits since your last payment and you request the refund within 14 days of the transaction date. Once you spend credits, your refund eligibility expires. This means testing the service "just to see how it works" usually locks you out of recovering your money.
Pricing breakdown for philippine subscribers
| Plan tier | Monthly cost | What you get | Best for |
|---|---|---|---|
| Free (limited) | ₱0 | Basic face-swap, limited credits, watermarked videos | Casual testing |
| Premium | ₱1,129 per month | Pro model, priority processing, 20 credits monthly, 10-minute videos | Regular users |
Should you cancel Deepswap right now
Before you move through the cancellation steps, pause and assess whether cancelling is genuinely the right decision for your situation. Not everyone should cancel immediately, and acting without consideration wastes your time and may prevent you from accessing features you still need.
Reasons to cancel Deepswap
- You have not used the service in over 30 days and are paying for inactive access
- Your monthly charge of ₱1,129 no longer justifies the features your workflow requires
- You discovered a more affordable or superior alternative tool for face-swapping
- You exhausted your 20 monthly credits and do not plan to create additional videos
- You prefer to use the free tier instead and accept the watermark and credit limitations
- You are still within the 14-day refund window and want to recover your money before deciding on cancellation
Reasons you might want to keep Deepswap
- You create face-swap content regularly for work, content creation, or social media distribution
- The 20 monthly credits align with your typical monthly output needs
- You rely on priority processing and the 10-minute video capability for your projects
- You remain within your 14-day refund window and have not yet used your monthly credits
If you remain undecided, Yafee recommends you base your decision on your last usage date. Check your account activity dashboard: if your most recent face-swap was more than 30 days ago, cancellation makes financial sense. If you created content this week, keeping your subscription may deliver better value than cancelling.
Your legal position under philippine consumer law
As a Philippine resident, you hold specific rights under the Consumer Act of the Philippines (Republic Act No. 7394), which governs all subscription services and digital products sold to consumers in the country. This legislation establishes your right to cancel recurring subscriptions and protects you from unfair billing practices.
What the consumer act of the philippines guarantees you
The Consumer Act of the Philippines mandates that service providers must clearly disclose the cost, duration, and cancellation method of any subscription before you complete your purchase. Deepswap must make its ₱1,129 monthly charge, the fact that it recurs automatically, and the exact steps to cancel all clearly visible at the point of purchase. Furthermore, you retain the right to cancel at any time-Philippine consumer law does not permit companies to lock you into multi-month commitments without your explicit, informed consent.
Consequently, if Deepswap makes cancellation difficult, unclear, or impossible, the company is in breach of consumer protection standards. The Department of Trade and Industry (DTI) of the Philippines enforces these provisions and investigates complaints from consumers who experience deceptive or unfair billing practices.
Your legal position on refunds and chargebacks
Your legal position: You have the right to request a refund if you cancel within 14 days of your payment and have not used credits, in accordance with Deepswap's stated refund policy. If the company refuses a valid refund claim, you may escalate your complaint to the DTI Consumer Complaint Center or pursue a chargeback through your bank or payment provider. Philippine consumer law permits you to recover money from companies that fail to deliver promised services or that continue charging after you cancel.
If Deepswap continues to charge you after you submit a cancellation request, document every charge and contact your bank immediately. Banks in the Philippines recognise "recurring transaction dispute" as grounds for a chargeback, and they will typically reverse unauthorised recurring charges within 30 days of your claim. Keep copies of your cancellation confirmation email and screenshots of charges that occurred after your cancellation date.
How to cancel Deepswap step by step
Deepswap provides multiple cancellation routes depending on how you subscribed, and the method you use determines how quickly your subscription stops and when your final charge occurs.
Step 1: identify your subscription source
Determine where you created your Deepswap account and how you pay. Your cancellation method depends on this answer.
- Official Deepswap website (deepswap.ai) - you subscribed and paid directly to Deepswap
- Google Play Store - you subscribed through Android and Google handles your billing
- Apple App Store - you subscribed through iOS and Apple handles your billing
You can verify this by checking your email for payment confirmations. Deepswap payments come from the official service, while Google and Apple payments appear in your respective store accounts.
Step 2: cancel via the official Deepswap website
If you subscribed directly on deepswap.ai, use this method.
- Visit deepswap.ai and log in with your account credentials
- Navigate to your account settings or profile menu (typically located in the top-right corner)
- Select "Subscription," "Billing," or "Plans" from the menu options
- Locate your active Premium subscription and click "Cancel Subscription" or "Downgrade to Free"
- Deepswap will display a cancellation confirmation and a final charge date
- Confirm the cancellation by clicking the final confirmation button
- Take a screenshot of the confirmation page showing your cancellation date
In accordance with Deepswap's terms, your subscription will terminate at the end of your current billing cycle, and you will not be charged again. You retain access to your account and remaining credits until the final day of your billing period.
Step 3: cancel via google play store (Android)
If you subscribed through Google Play on an Android device, cancel through your Google Play account.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top-right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Locate and tap "Deepswap"
- Select "Cancel subscription"
- Choose your cancellation reason from the dropdown menu
- Tap "Cancel subscription" again to confirm
- Google will display a final charge date; note this date
Google Play will stop charging you after your current billing period ends. Your final charge appears within 48 hours of cancellation confirmation.
Step 4: cancel via apple app store (iOS)
If you subscribed through the Apple App Store on an iPhone or iPad, cancel through your Apple account.
- Open the Apple App Store app
- Tap the profile icon in the bottom-right corner
- Select "Subscriptions"
- Locate "Deepswap" in your active subscriptions list
- Tap "Deepswap"
- Tap "Cancel Subscription"
- Follow the confirmation prompts to complete the cancellation
- Apple displays your cancellation confirmation with the final access date
Apple will terminate your subscription at the end of your billing cycle and cease all charges immediately upon cancellation confirmation.
Step 5: cancel via email (alternative method)
If you encounter technical issues with the above methods or prefer written confirmation, contact Deepswap directly by email.
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request"
- Include the following information in the email body:
- Your full name associated with the Deepswap account
- Your registered email address
- Your Deepswap user ID (if you have it)
- The date you want the cancellation to take effect
- A brief reason for cancellation (optional)
- Send the email and retain a copy for your records
- Deepswap will respond within 48 hours with a cancellation confirmation
- Save the confirmation email as proof of your cancellation request
Email cancellation is legally recognised in the Philippines under the Consumer Act. Deepswap must honour email cancellation requests and cease charging you within one billing cycle of receipt.
What happens after you cancel Deepswap
Cancellation does not mean immediate service termination, and understanding the post-cancellation timeline prevents confusion when you still have account access after submitting your request.
Your account access after cancellation
You retain full access to your Deepswap account, including any remaining credits, until your current billing cycle expires. If you cancelled on the 15th of a month and your billing cycle runs from the 1st to the 30th, you keep your account active and usable until the 30th. You can still create face-swaps, download videos, and use all premium features until your access expires.
Your final charge
Deepswap will process one final charge on your regular billing date-the same date you were charged each month. This charge covers your access through the end of the current billing cycle. After this final charge, no further charges occur, and your account automatically downgrades to the free tier if you do not renew your subscription.
Downgrading to the free tier
After your billing cycle ends, you can continue using Deepswap's free plan, which includes basic face-swap functionality, limited credits, and watermarked videos. Your account remains accessible; you simply lose access to the premium features and monthly credit allotment. No action is required to activate the free tier-the system automatically switches you when your premium subscription expires.
How to request a refund after cancellation
Deepswap's refund policy is strict but not inflexible, and understanding the conditions for refund eligibility increases your chances of recovering your money if circumstances warrant.
Refund eligibility criteria
Deepswap refunds your payment in two scenarios: first, if you request a refund within 14 days of your payment date and have not used any credits; second, if Deepswap fails to deliver the promised service or if your payment was processed in error. Credits-based usage is Deepswap's primary refund barrier-spending even one credit on a face-swap voids your refund eligibility for that billing cycle.
Step-by-step refund request process
- Log in to your Deepswap account and confirm your payment date by viewing your billing history
- Calculate whether you remain within the 14-day refund window (14 days from the charge date, not from today)
- Verify that you have not used any credits since the charge date by reviewing your account activity
- Compose an email to [email protected] with the subject "Refund Request"
- Include your account email, payment date, the amount charged (₱1,129), and your reason for requesting a refund
- Send the email and save a copy for your records
- Deepswap will respond within 5 business days with approval or rejection
- If approved, the refund will be credited to your original payment method within 7 business days
Retain all confirmation emails and screenshots of your account activity showing zero credits used. These documents support your refund claim if Deepswap disputes your eligibility.
Escalating a refund dispute
If Deepswap denies your refund claim and you believe the rejection is unfair, you have recourse through your bank or payment provider. Contact your bank's dispute team and request a chargeback for "service not delivered" or "unfair billing practice." Philippine banks typically process chargeback claims within 30 days. Additionally, you may file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center if you believe Deepswap violated consumer protection standards.
Common cancellation mistakes and how to avoid them
Cancellation rarely goes wrong, but a few preventable oversights can leave you charged after you intended to stop, and knowing these mistakes keeps your money safe.
Mistake 1: cancelling your payment method instead of the subscription
Many users think they have cancelled their Deepswap subscription when they have only deleted their credit card from their account. Deepswap retains a record of your subscription and, if you add a new payment method to your account, the service may automatically resume charging you. Always cancel the subscription itself using the methods described above-do not rely on payment method deletion as your cancellation strategy.
Mistake 2: assuming cancellation is instant
Deepswap charges you on your regular billing date and does not refund partial months. If you cancel on the 25th of a month and your billing date is the 1st, you will be charged again on the next 1st. Cancellation takes effect at the end of your billing cycle, not immediately. Schedule your cancellation a week before your next billing date to minimise unwanted charges.
Mistake 3: not saving your cancellation confirmation
Screenshot your cancellation confirmation and save the confirmation email Deepswap sends you. If the company mistakenly charges you after cancellation, your confirmation serves as proof that you requested termination. Without documentation, the company may refuse a refund, and you will struggle to dispute the charge with your bank.
Mistake 4: forgetting to check for hidden recurring charges
Occasionally, services like Deepswap use multiple billing platforms or affiliates to process payments. You may have cancelled your primary subscription but retained an active secondary subscription through a third-party platform. Check your credit card statements for 30 days after cancellation to ensure no further charges appear. If unauthorised charges occur, contact your bank immediately.
Comparing Deepswap to alternative face-swap services
If you are cancelling Deepswap, you may want to explore comparable tools, and understanding the pricing and features of alternatives helps you make an informed switch.
| Service | Monthly cost (PHP) | Key features | Cancellation ease |
|---|---|---|---|
| Deepswap | ₱1,129 | Pro model, priority processing, 20 credits, 10-min videos | 14-day refund window |
| Free face-swap tools | ₱0 | Basic swaps, watermarked, limited processing | No cancellation needed |
| Reface | ₱699-₱1,499 | Face-swapping, voice sync, high quality | Cancel anytime in-app |
Checklist: before you cancel Deepswap
Use this checklist to ensure you complete every step and avoid post-cancellation regrets.
- Check your account activity to confirm you have not used Deepswap in over 30 days
- Review your last three credit card statements to see how much you have spent on Deepswap in the past three months
- Confirm whether you are within 14 days of your last payment (for refund eligibility)
- Verify which platform you subscribed through (website, Google Play, or Apple App Store)
- Note your current billing date and plan accordingly to cancel before the next charge
- Download or export any videos or projects you created and want to keep
- Log in to your account and navigate to your subscription settings
- Submit your cancellation request using the appropriate method for your subscription source
- Screenshot or save your cancellation confirmation immediately
- Wait for a confirmation email from Deepswap or your payment provider (within 48 hours)
- Monitor your bank account for 30 days after cancellation to verify no further charges occur
Customer reviews: why filipinos cancel Deepswap
User feedback reveals common reasons why Philippine subscribers choose to cancel, and these patterns reflect the service's strengths and limitations in the local market.
Many users report that Deepswap delivers genuine, high-quality face-swap results, but the ₱1,129 monthly cost becomes unsustainable when they use the service only occasionally. One user stated: "It's fun for a week, then you realise you're paying ₱1,129 a month to create one or two videos." This sentiment dominates cancellation reviews-the service works well, but the price-to-usage ratio does not justify the ongoing charge for casual users.
A second common complaint involves the 14-day, no-credits refund policy. Users who test the service immediately after subscribing and spend credits cannot recover their money, even if they cancel within days. Reviewers describe this policy as "strict" and "unfair to new users," particularly those unfamiliar with how credits function.
Positive reviews come from content creators and video production professionals who use Deepswap regularly. These users value the premium processing speed and the 10-minute video capability, and they consider ₱1,129 per month a reasonable business expense. Their reviews emphasise that Deepswap suits professionals rather than casual users.
Key takeaways and next steps
Cancelling Deepswap is straightforward if you follow the correct platform-specific method and save your confirmation. You retain full account access through your final billing date, and you can request a refund within 14 days of payment if you have not used credits. The Consumer Act of the Philippines protects your right to cancel at any time, and the Department of Trade and Industry enforces these protections if Deepswap refuses to comply with your cancellation request.
Yafee has helped thousands of consumers understand subscription services and cancel recurring charges that no longer deliver value. If Deepswap continues to charge you after you submit a cancellation request, escalate your complaint to your bank and the DTI Consumer Complaint Center. Document every charge, save every email, and use your cancellation confirmation as evidence that the company violated your consumer rights.
Take action today: identify your subscription source, log in to your account, and submit your cancellation request using the method that matches your payment platform. Your money is yours to protect, and cancelling a subscription you no longer use is a fundamental consumer right under Philippine law.
Contact information for escalation
Deepswap support: [email protected]
Department of Trade and Industry (DTI) Consumer Complaint Center: Visitor Center, Roxas Boulevard, Pasay City 1308, or call 1-388-HOTLINE (1-388-4685463). Visit dtipublications.com.ph for online complaint filing.
Yafee consumer guidance: Visit yafee.com for guides on cancelling over 500 subscription services and protecting your recurring charges.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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