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Frequently asked questions
Cancel Deepswap: The Right Way
How to cancel your Deepswap subscription and stop auto-renewal charges
Why you might need to cancel Deepswap
Deepswap is a face-swap and deepfake generation platform that creates photo and video effects through automated face replacement. The service operates on a credit-based system paired with optional subscription tiers, available through their website and mobile app marketplaces. If you've activated a premium plan and now want to exit, you're entitled to clear instructions and certainty about your cancellation rights under Australian consumer law.
The platform charges recurring subscription fees ranging from approximately A$29.85 per month to A$74.70 annually, depending on your chosen tier and purchase location. Deepswap's auto-renewal system continues charging your payment method at each billing cycle unless you actively cancel. The critical issue: cancellation methods and refund eligibility vary significantly based on whether you subscribed through their website, Google Play, the Apple App Store, or a third-party processor. Yafee has identified that many Australian users face multiple unwanted charges because they cancel on one platform without realising other active subscriptions remain.
How auto-renewal affects your billing
Deepswap's published terms confirm automatic renewal at the end of each billing cycle. The service does not currently offer proration for partial billing periods, meaning you typically cannot adjust your plan mid-cycle and receive a credit back. Unused credits are treated separately from subscription refunds, and outcomes vary depending on your specific circumstances and purchase method. Understanding your exact billing pathway is the first step to stopping charges.
Where Deepswap subscriptions are sold
You may have purchased your subscription through one of four distinct pathways: directly via the Deepswap website, through the Apple App Store, via Google Play, or through a third-party marketplace. Each pathway operates under different billing rules, cancellation procedures, and refund timelines. The organisation that processed your payment-not necessarily Deepswap-controls your refund eligibility and dispute process. This is why identifying your purchase source is essential before you contact support.
Pricing and subscription tiers for Deepswap
Before you proceed with cancellation, confirm which plan you hold by reviewing your most recent bank or credit card statement.
| Plan type | Billed amount (USD) | Approximate AUD (reference only) | Billing cycle | Purchase location |
|---|---|---|---|---|
| Monthly premium (direct) | $19.99 | A$29.85 | Monthly | Deepswap website |
| Annual premium (promotional) | $49.99 | A$74.70 | Yearly | Deepswap website, blogs |
| In-app subscription (Apple) | Variable USD | A$7.99 - A$99.99 | Monthly or annual | Apple App Store (AU) |
| In-app subscription (Google) | Variable USD | A$7.99 - A$99.99 | Monthly or annual | Google Play Store (AU) |
Pro tip: Locate your latest bank statement or credit card bill. The exact amount charged and merchant name will tell you which subscription tier you hold and which platform processed the payment. Take a screenshot of this transaction for your records-it will help if you need to dispute a charge later.
Your consumer rights and what australian law means for you
Australian consumer protection law gives you specific rights when cancelling digital services and subscriptions.
Your legal position under the australian consumer law
The Australian Consumer Law (ACL), administered by the Australian Competition and Consumer Commission (ACCC), protects you when you purchase goods and services, including digital subscriptions. Under the ACL, you have the right to cancel a digital service within 14 days of purchase if the service has not yet been fully delivered-this is your statutory "cooling-off period." However, once you have accessed the digital service (which occurs immediately with Deepswap), your right to cancel becomes subject to the terms and conditions you agreed to at purchase.
Consequently, your cancellation rights depend on three factors: (1) Deepswap's published refund policy, (2) the terms of your specific platform (Apple, Google, or direct), and (3) whether you initiated cancellation before or after your next billing cycle commenced. The ACL also requires that any automatic renewal be transparent, clear, and cancelable through the same method you used to subscribe. If Deepswap makes cancellation deliberately difficult or unclear, you may have grounds to lodge a complaint with the ACCC.
Your right to cancel auto-renewal
The ACL specifically protects consumers against automatic renewal traps. Deepswap must provide you with a simple, accessible mechanism to cancel auto-renewal before you are charged again. If the company makes this process unclear or deliberately difficult, or if you were not given clear notice of auto-renewal terms before purchase, the ACCC considers this unfair contract practice. You retain the right to cancel at any time-you are not locked in for the full billing period, even if you purchased an annual plan.
How to cancel Deepswap on each platform
Your cancellation method depends entirely on where you purchased your subscription. Follow the steps for your specific purchase location.
Cancelling a direct Deepswap website subscription
If you purchased directly through deepswap.com or via your web browser, you manage your subscription within your Deepswap account dashboard.
- Log in to your Deepswap account using your registered email address and password.
- If you have forgotten your password, click the "Forgot password" link on the login page, check your email for a reset link, and create a new password before proceeding.
- Navigate to your Account Profile or Settings section-this is typically found in the top-right menu or under "My Account."
- Locate the Subscription or Billing section within your account dashboard.
- Find the toggle or button labeled "Turn off auto-renewal," "Cancel subscription," or "Disable auto-renew" and select it.
- Some accounts display a "Manage subscription" button instead; click this and then select the cancellation option.
- Confirm your cancellation choice when prompted. Deepswap will display a confirmation message or send you a confirmation email within minutes.
- Take a screenshot or photograph of the confirmation page and save the confirmation email. You will need this as evidence if a charge is disputed later.
What happens next: Your subscription will remain active until the end of your current billing cycle. No refund is issued for the unused portion of your plan. After your current period expires, Deepswap will not charge you again.
Cancelling an apple app store subscription
If you purchased your Deepswap subscription through the Apple App Store on an iPhone, iPad, or Mac, Apple processes your billing and manages cancellation.
- Open the Apple App Store app on your device.
- Tap your profile icon in the top-right corner, then select "Account."
- Tap "Subscriptions."
- Locate "Deepswap" in your subscriptions list and tap it.
- Tap "Cancel Subscription" or "Edit" and then confirm cancellation when prompted.
- If you see "Change billing cycle" or similar options instead of a cancel button, scroll down to find the cancellation option.
- Apple will display a confirmation message. Save a screenshot of this confirmation.
What happens next: Your access to Deepswap premium features continues through the end of your current billing period. Apple will not charge you at the next renewal date. You may request a refund within 14 days of the most recent charge by contacting Apple Support directly through the App Store.
Cancelling a google play subscription
If you purchased your Deepswap subscription via Google Play on an Android device, Google processes your billing and manages cancellation.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions," then tap "Subscriptions."
- Find "Deepswap" in your active subscriptions and tap it.
- Tap "Cancel subscription" and confirm your cancellation when prompted.
- Google will display a confirmation. Take a screenshot for your records.
What happens next: Your Deepswap premium access continues until your current billing period ends. Google will not renew your subscription at the next cycle. If you want to request a refund for your most recent charge, contact Google Play Support within 14 days of the transaction.
Cancelling via Deepswap customer support (if the above methods fail)
If you cannot locate the cancellation option within your account or app store, contact Deepswap's support team directly.
- Gather your account information: your registered email address, the email address associated with your payment method, and your most recent transaction receipt or bank statement reference.
- Visit Deepswap's official website and locate the "Contact us" or "Support" page.
- Submit a support ticket or email request clearly stating: "I wish to cancel my subscription and turn off auto-renewal. Please confirm the cancellation and provide a reference number."
- Include your account email and the payment method details (last four digits of your card, for example).
- Allow 5-7 business days for Deepswap to respond with a cancellation confirmation.
- Save all correspondence and confirmation numbers for your records.
Important: Cancelling via customer support takes longer than self-service cancellation. If your next billing date is approaching, Yafee recommends using the self-service method (website or app store) first to ensure immediate cancellation.
Common mistakes to avoid when cancelling Deepswap
Most Deepswap users who encounter billing issues have made one of these preventable mistakes. You can protect yourself by understanding what not to do.
Cancelling on one platform without checking all others
The most common error is cancelling your Deepswap website subscription without realising you hold a separate in-app subscription on Apple or Google Play. These are treated as independent subscriptions with separate billing cycles. Cancelling one does not automatically cancel the other. Check your Apple App Store, Google Play Store, and Deepswap website account simultaneously and cancel on all platforms where you hold an active subscription.
Deleting the app without cancelling the subscription
Uninstalling the Deepswap app from your device does not cancel your subscription or stop charges. The subscription is tied to your payment method, not to the app installation. You must formally cancel through your account settings or the app store before deleting the app.
Assuming the cancellation is automatic
Never assume your cancellation has been processed. Wait for an explicit confirmation message, email, or notification from Deepswap or the app store. Screenshot or photograph this confirmation. If you do not receive confirmation within 24 hours of attempting cancellation, follow up immediately via customer support.
Missing the cancellation deadline before your next billing date
Deepswap charges you at the exact moment your billing cycle renews. If you cancel even one hour after this time, you may be charged again. The safer approach is to cancel at least 48 hours before your renewal date to ensure the cancellation processes in time.
What to do after you cancel Deepswap
Once your cancellation is confirmed, take these steps to protect yourself from future unwanted charges.
Monitor your bank account for continued charges
Even after cancellation, verify that Deepswap does not charge you at your next renewal date. Check your bank or credit card statement one week after your expected renewal date. If you see a charge appear after you cancelled, contact your bank or card issuer immediately and explain that you cancelled the subscription.
Request a refund if you were charged after cancellation
If Deepswap charged you after you cancelled, you may be entitled to a refund. The process depends on your purchase location:
- Direct website purchases: Contact Deepswap customer support within 14 days of the unwanted charge, providing your cancellation confirmation number and the date of the incorrect charge. Request a refund and ask for confirmation in writing.
- Apple App Store purchases: Open the App Store, go to your Account settings, find the Deepswap charge in your purchase history, and select "Report a problem." Explain that you cancelled and were charged incorrectly. Apple reviews refund requests and typically responds within 48 hours.
- Google Play purchases: Open Google Play Store, go to your Account settings, find the transaction in your purchase history, and request a refund. Google processes refunds within 1-3 business days if you submit within 14 days of the charge.
Update your payment method if you believe your account was compromised
If you did not authorise the Deepswap subscription in the first place, contact your bank immediately. You may have grounds to dispute the charge as an unauthorised transaction. Your bank can reverse the charge and issue a new card if necessary.
Refund eligibility and timelines for Deepswap
Your refund rights depend on when you request the refund and which platform processed your payment.
Direct website subscription refunds
Deepswap's published refund policy states that refunds are processed on a case-by-case basis. In practice, this means the company has discretion to approve or deny your refund. However, under the Australian Consumer Law, you may be entitled to a refund if: (1) you cancel within 14 days of your initial purchase and have not accessed the service significantly, or (2) Deepswap's auto-renewal was not clearly disclosed before you purchased. If Deepswap refuses a refund, you can lodge a complaint with the ACCC or your state-based consumer protection agency.
App store refund timelines
Apple processes refund requests within 48 hours if you submit within 14 days of purchase. Google Play processes refunds within 1-3 business days under the same 14-day window. Both platforms will reject refund requests submitted more than 14 days after the charge date, unless you can demonstrate that the service was faulty or unavailable.
How to check your refund status
If you have requested a refund, follow up as follows: For Apple, check your original email address for a confirmation message from Apple Support. For Google, go to your Google Play purchase history and check the status of your refund request. For direct Deepswap refunds, contact customer support using the ticket or reference number you received when you submitted your request.
Comparing your options: keep, downgrade, or cancel entirely
Before you finalise your cancellation, consider whether downgrading to a lower plan or temporarily pausing your subscription might better suit your needs.
| Option | Best for | Cost impact | How to do it |
|---|---|---|---|
| Cancel entirely | You no longer use Deepswap or want to stop charges completely | No further charges after current cycle ends | Follow cancellation steps above for your platform |
| Downgrade to a lower tier | You use Deepswap occasionally and want to reduce costs | Lower monthly or annual charge | Go to your Subscription settings and select "Change plan" |
| Pause your subscription | You may return to Deepswap in future but want to stop charges now | No charges during pause; charges resume if you reactivate | Contact Deepswap support; not all accounts offer this option |
If you are cancelling because the cost is too high, ask yourself: Would a cheaper plan serve your needs? Yafee recommends you check whether Deepswap offers a free tier or credit-based model that does not auto-renew. This may allow you to continue using the service without recurring charges.
What to do if Deepswap refuses to cancel
If you attempt cancellation through all available methods and Deepswap still does not stop charging you, you have legal recourse.
Escalate your complaint to the ACCC
The Australian Competition and Consumer Commission (ACCC) investigates complaints about unfair contract practices, including difficult subscription cancellations. If Deepswap deliberately makes cancellation impossible, fails to process your cancellation within a reasonable timeframe, or continues charging after you have requested cancellation in writing, you can lodge a formal complaint with the ACCC at accc.gov.au. The ACCC can take enforcement action against the company.
Contact your state-based consumer protection agency
Each Australian state and territory operates a consumer protection agency that handles disputes over goods and services. New South Wales has Fair Work Ombudsman protections and the NSW Office of Local Government; Victoria has Consumer Affairs Victoria; Queensland has the Office of Fair Trading Queensland; and so on. Your local agency can mediate disputes and issue compliance notices if Deepswap violates consumer law.
Dispute the charge with your bank
If Deepswap continues to charge your card after you have cancelled and requested a refund, contact your bank or card issuer immediately. Explain that you cancelled the subscription in writing and Deepswap ignored your cancellation request. Your bank can dispute the charges and reverse them, a process called a "chargeback." Keep copies of all cancellation requests, confirmation emails, and refund requests-your bank will ask for these as evidence.
Your cancellation checklist for Deepswap
Use this checklist to ensure you have completed every step correctly and protected yourself from continued charges.
- I have identified where I purchased my Deepswap subscription (website, Apple, Google Play).
- I have taken a screenshot of my current subscription status and next renewal date.
- I have used the self-service cancellation method for my platform (or emailed customer support if self-service was unavailable).
- I have saved the cancellation confirmation message, email, or reference number.
- I have taken a screenshot or photograph of the confirmation for my records.
- I have checked my email for a confirmation message from Deepswap or the app store within 24 hours of cancellation.
- I have set a calendar reminder to check my bank statement one week after my next expected renewal date to confirm no charge appeared.
- If a charge did appear, I have contacted Deepswap support within 14 days to request a refund.
- If Deepswap refused the refund, I have lodged a complaint with the ACCC or my state-based consumer protection agency.
A final word on cancelling Deepswap safely
Deepswap subscriptions are designed to auto-renew, but you have absolute control over stopping those charges. The key to a smooth cancellation is knowing exactly where you purchased, using the correct cancellation method for that platform, and keeping evidence of your cancellation. Yafee has helped thousands of consumers cancel software subscriptions and resolve billing disputes by following these precise steps-and the same process works for Deepswap.
If you encounter any delays or refusals, remember that the Australian Consumer Law protects you. The ACCC exists to enforce fair practices, and your bank stands ready to dispute unauthorised charges. Do not accept silence or avoidance from Deepswap if you have cancelled clearly and in writing.
Take action today: identify your subscription location, cancel through the correct method, save your confirmation, and monitor your bank statement. Yafee is here to guide you through every step if you need clarification. Once your cancellation is confirmed, you can be confident that no further charges will appear on your account-and if they do, you will have the documentation to challenge them.