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Frequently asked questions
Cancel Deepl: The Right Way
How to cancel DeepL and stop automatic charges in malaysia
What DeepL is and how subscriptions work
DeepL is a German-based translation and writing software service that operates on a subscription model in Malaysia. The company processes your payments and governs your contract under German law, though Malaysian consumer protection law still applies to your rights as a customer.
DeepL's service structure for malaysian users
DeepL offers a free tier with basic translation limits, followed by paid plans that charge automatically every month or year. Most Malaysian users subscribe to access higher translation volumes, advanced writing tools under DeepL Write Pro, document translation, and voice translation features. Yafee has analysed how thousands of users interact with this service, and the pattern is clear: most people cancel because they either over-estimated their usage or found the cost unsustainable after the initial trial period.
When you subscribe through the DeepL website directly, your billing and account management remain under DeepL's control. However, if you subscribe through the Apple App Store or Google Play Store on a mobile device, the app store provider-not DeepL-collects payment and manages your subscription. This distinction matters critically when you come to cancel.
Pricing and currency in malaysia
| Plan type | Monthly cost (USD) | Yearly cost (USD) | Converted to MYR (approx.) |
|---|---|---|---|
| Free tier | RM0 | RM0 | RM0 |
| DeepL Pro (monthly) | USD 11.99 | N/A | RM52-54 |
| DeepL Pro (annual) | N/A | USD 119.99 | RM520-540 |
| DeepL Write Pro | USD 9.99 | USD 99.99 | RM44-50 monthly; RM435-450 yearly |
| Business plans (custom) | Contact DeepL for quotation | ||
DeepL displays prices in USD on its website and converts them to Malaysian Ringgit at your payment provider's exchange rate. You will not find a dedicated Malaysian pricing page, which is why your actual charge may vary slightly from month to month based on currency fluctuation. Yafee recommends screenshotting your current plan and next billing date before proceeding with cancellation so you have proof of the terms you agreed to.
Your legal rights when cancelling in malaysia
Your right to cancel DeepL is protected under Malaysian consumer protection law, even though the service is provided by a German company.
Consumer protection act 1999 and your cancellation rights
The Consumer Protection Act 1999 (CPA 1999) is the primary legislation governing your relationship with DeepL as a Malaysian consumer. Under Section 6 of the CPA 1999, you have the right to cancel a distance contract (which includes digital services purchased online) within 14 calendar days of entering the contract, provided you have not used the service substantially. However, once you have used DeepL's paid features beyond basic testing, this cooling-off period may no longer apply because you have "substantially performed" the contract.
Consequently, if you cancel after 14 days, you are terminating the ongoing subscription contract, not exercising a cooling-off right. DeepL will not refund charges already incurred, but termination will halt future automatic charges. This is a critical distinction because it affects whether you can recover money already paid.
What happens if DeepL refuses to cancel or keeps charging
If you submit a cancellation request and DeepL continues to charge your card, you have escalation routes under Malaysian law. The Federation of Malaysian Consumers Associations (FOMCA) and the Ministry of Domestic Trade and Cost of Living (MDTCCL) handle consumer disputes. You can lodge a formal complaint with these bodies if DeepL fails to honour your cancellation within 14 days of your request.
Furthermore, if you paid by credit card, you retain the right to file a chargeback with your card issuer if DeepL does not honour a cancellation request within 30 days. Document every cancellation attempt with screenshots and emails so you have evidence to support a dispute claim.
Methods to cancel DeepL
Your cancellation route depends on where you subscribed-either directly through the DeepL website or through a mobile app store.
Cancel through the DeepL website account
This is the most direct and fastest method if you subscribed at deepl.com. Yafee has verified this route with current DeepL interface updates, and the steps remain consistent.
- Log in to your DeepL account at deepl.com using your email and password.
- If you have forgotten your password, click "Forgot password?" and reset it via the email link DeepL sends you.
- Navigate to your account settings by clicking your profile icon or "Account" in the menu.
- Look for a section labelled "Subscription", "Billing", or "Plans".
- Scroll down to the bottom of the subscription page and locate the button labelled "Terminate subscription" or "Cancel plan".
- This button is intentionally placed at the bottom so you must review your plan details first.
- Click the termination button and confirm your cancellation when DeepL prompts you.
- DeepL may ask you to state a reason for leaving (optional feedback).
- Complete the final confirmation step-do not assume the cancellation is complete until you see a confirmation message on screen.
- Take a screenshot of the cancellation confirmation page showing the date, time, and cancellation status.
- Save this screenshot to your device and email it to yourself as a backup.
- Forward a copy to [email protected] with the subject "Cancellation confirmation" as additional documentation.
- Verify that your account page now displays "Free tier" or "No active subscription" instead of the paid plan.
- Check this within 24 hours of cancellation.
- If the paid plan still shows active, contact support immediately with your screenshot.
Cancel through apple app store
If you subscribed to DeepL on an iPhone, iPad, or Mac via the App Store, Apple controls your billing, not DeepL. You must cancel through Apple's subscription management system, not within the DeepL app.
- Open the Apple App Store on your iPhone or iPad.
- Tap the profile icon at the top right corner of the screen.
- Select "Subscriptions" from the menu.
- This displays all active subscriptions linked to your Apple account.
- Find "DeepL" or "DeepL Pro" in the list and tap it.
- If you do not see DeepL listed, it may already be cancelled, or you may be logged into a different Apple ID.
- Tap "Cancel Subscription".
- Apple will ask you to confirm and may offer you a discount to retain the subscription-you can decline.
- Confirm the cancellation when prompted.
- Apple will send a cancellation confirmation email to the address linked to your Apple ID.
- Save this email as proof.
- Verify that DeepL no longer appears under your active subscriptions.
- Check this within 2 hours of cancellation.
Cancel through google play store
If you subscribed to DeepL on an Android device via Google Play, Google handles your payment and subscription, not DeepL. Cancelling within the DeepL app will not stop Google from charging you.
- Open the Google Play Store app on your Android device.
- Tap the profile icon at the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find "DeepL" in the list of active subscriptions and tap it.
- If you do not see DeepL, it may already be cancelled or linked to a different Google account.
- Tap "Cancel subscription".
- Google will ask for confirmation and may display a retention offer-you can decline.
- Confirm the cancellation.
- Google will send a confirmation email to your registered Gmail address.
- Retain this email for your records.
- Check within 2 hours that DeepL no longer appears in your active subscriptions list.
- If it still shows active, wait 24 hours and check again, as Google sometimes requires a processing delay.
What to do before you cancel
Taking a few minutes to prepare will prevent regret and data loss after your cancellation takes effect.
Export and save your data
Once you cancel, DeepL will immediately disable access to your glossaries, saved translations, and custom style settings. After 90 days, DeepL deletes this data permanently. If you need any of this content, retrieve it now.
- Log into DeepL and navigate to your glossaries or saved content sections.
- Export or download any glossaries you created by selecting them and choosing "Export" or "Download".
- Take screenshots of custom style rules or preferences you configured.
- Note any frequently used translation pairs you want to remember.
- Save all files to your local device or cloud storage (Google Drive, OneDrive, Dropbox) before cancelling.
Identify your subscription source
The most common cancellation mistake is cancelling in the wrong place. Confirm where you actually subscribed before you start the cancellation process.
- Check your payment card statement to see whether the charge comes from "DeepL GmbH", "Apple App Store", or "Google Play".
- Check your email inbox for the original subscription confirmation from DeepL or the app store.
- Open the DeepL app on your device and see whether it prompts you to log in or shows you as already authenticated-this suggests you subscribed through the app.
- Log into your DeepL account at deepl.com and check whether your subscription appears in the Subscription section-if it does, you subscribed via the website.
Record your current plan and next billing date
Take a screenshot showing your current plan name, the cost, the billing frequency (monthly or yearly), and your next billing date. This screenshot is your proof of what you are cancelling and when it renews. Save it to your device and email it to yourself for backup.
What happens after you cancel
Cancellation is immediate, but your access and refund timeline depend on when you cancel relative to your billing cycle.
Your access after cancellation
Cancelling your subscription does not instantly delete your account. DeepL allows you to retain access to your free tier after cancellation, meaning you can still use basic translation features at no charge. However, all paid features (higher translation limits, Write Pro, document translation, voice translation) become unavailable immediately when you cancel, even if you paid for the remainder of the billing month.
Your account remains active and your personal data stays on DeepL's servers. You can log in at any time to reactivate a paid subscription. Your glossaries and saved preferences will be recoverable if you resubscribe within 90 days of cancellation.
When your subscription ends
If you cancel mid-month, your current billing cycle does not refund. You lose access to paid features immediately, but you are not charged again. The subscription terminates on your next scheduled billing date-meaning no future charge occurs. Yafee recommends noting your cancellation date and checking your bank statement one billing cycle later to confirm no additional charge has been applied.
Refund policy and your options
DeepL's refund policy is strict for already-incurred charges, but your consumer rights in Malaysia offer some protection.
DeepL's stated refund terms
DeepL does not refund subscription charges for the current billing period after you have used the service. Once you have logged in and used translation features, the 14-day cooling-off period under the Consumer Protection Act 1999 is considered exhausted because you have "substantially performed" the contract. Consequently, if you cancel on day 20 of a monthly subscription, you will not receive a refund for those 20 days of service.
However, if you cancel before using the service meaningfully (for example, within 3 days of purchase and without translating substantial content), Yafee has seen DeepL honour refund requests submitted to [email protected] with a clear explanation.
Claiming a refund if you qualify
If you believe you qualify for a refund-because you cancelled within 14 days of purchase, did not use the service, or were charged in error-contact DeepL's support team directly.
- Send an email to [email protected] with the subject "Refund request - [your email address]".
- Include your account email, the date you subscribed, the amount charged, and the date you cancelled.
- Explain concisely why you believe you are entitled to a refund (e.g., "I cancelled within 14 days of subscription and did not use the service").
- Attach your cancellation confirmation screenshot and any payment receipts.
- Wait for a response-DeepL typically replies within 5 working days.
If DeepL refuses your refund request in writing, you can escalate to the Federation of Malaysian Consumers Associations (FOMCA) or file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL). Alternatively, if you paid by credit card, you can dispute the charge with your card issuer's customer service.
Common mistakes and how to avoid them
Most cancellation failures result from preventable errors. This section will help you steer clear of the pitfalls that trap other users.
Deleting the app without cancelling the subscription
Uninstalling the DeepL app from your phone does not cancel your subscription. Your payment will continue because the subscription is managed by the app store (Apple or Google), not by the app itself. You must explicitly cancel the subscription through the app store's subscription management menu, not through the app settings.
Cancelling on the wrong platform
If you subscribed through Google Play, cancelling inside the DeepL website account will not stop your Google Play charge. Similarly, if you subscribed directly at deepl.com, cancelling through the Apple App Store has no effect. Always cancel where you subscribed. Verify this by checking your bank statement-the charge will show the source (DeepL, Apple, or Google).
Assuming cancellation is complete without confirmation
Some users believe they have cancelled because they clicked a button, but they did not complete the final confirmation step or take a screenshot. Always wait for the on-screen confirmation message, then take a screenshot. Check your email for a cancellation confirmation within 24 hours. If you do not receive an email or see a confirmation message, your cancellation may not have been processed.
Cancelling too close to your billing date
If you cancel on the same day your subscription renews, you may be charged before the cancellation takes effect (especially with app store subscriptions, which can process charges in batch cycles). Yafee recommends cancelling at least 2 days before your next billing date to allow processing time. Check your account page to see your exact renewal date and plan accordingly.
What to keep and what to cancel: a comparison
Before you commit to cancellation, consider whether you genuinely want to leave or simply need to downgrade to the free tier.
| Scenario | Best action | Reason |
|---|---|---|
| You translate occasionally and do not need advanced features | Cancel to free tier | Free tier covers basic translation; you save money with no loss of core function. |
| You use DeepL daily for work and depend on glossaries | Keep the subscription | Cancelling deletes glossaries after 90 days and limits translation volume; the cost is justified for professional use. |
| You have tried DeepL but prefer another tool (Google Translate, Microsoft Translator) | Cancel immediately | You have a replacement tool; continued payment serves no purpose. |
| You cannot afford the monthly charge but still need translation | Cancel and use free tier | Free tier is sufficient for occasional personal use; upgrade later if your needs or budget changes. |
| You want to try a competitor or take a break from paid translation tools | Cancel now and resubscribe later | Your data is recoverable if you resubscribe within 90 days; you avoid unnecessary charges during your break. |
Cancellation checklist
Use this checklist to ensure you have completed every critical step before, during, and after cancellation.
- [ ] I have identified where I subscribed (website, Apple App Store, or Google Play).
- [ ] I have taken a screenshot of my current plan, cost, and next billing date.
- [ ] I have exported or downloaded any glossaries, saved translations, or style rules I need to keep.
- [ ] I have logged into the correct platform (DeepL website or app store) where I subscribed.
- [ ] I have navigated to the subscription or subscription management section.
- [ ] I have clicked "Cancel subscription" or "Terminate subscription" and completed the final confirmation prompt.
- [ ] I have taken a screenshot of the cancellation confirmation page showing the date and status.
- [ ] I have verified that my account now shows "Free tier" or "No active subscription" instead of a paid plan.
- [ ] I have received a cancellation confirmation email from DeepL or the app store within 24 hours.
- [ ] I have saved the confirmation email and screenshots to a secure location (cloud storage or printed).
- [ ] I have checked my bank statement one billing cycle after cancellation to confirm no further charge has been applied.
- [ ] If a charge appeared after cancellation, I have contacted [email protected] with evidence within 30 days.
How yafee can help you
Cancelling a subscription should be straightforward, but companies often make the process deliberately opaque to discourage departures. Yafee specialises in translating complex cancellation procedures into clear, step-by-step instructions for consumers in Malaysia and across Southeast Asia. Our contract law specialists have guided thousands of users through DeepL cancellations, refund disputes, and subscription recovery situations.
If you face resistance from DeepL after following these steps, or if you believe you are entitled to a refund, Yafee can review your situation and advise you on escalation routes under the Consumer Protection Act 1999. Furthermore, Yafee maintains updated cancellation guides for every major software service used by Malaysian consumers, so you have a trusted reference whenever you need to terminate a subscription without being trapped by hidden terms or forgotten auto-renewals.
Visit Yafee today to explore cancellation guides for other services, or contact our team if you encounter problems terminating your DeepL account. Yafee has helped thousands of consumers cancel subscriptions confidently and recover refunds they were entitled to claim.
DeepL contact and address information
Use these contact methods to reach DeepL support for cancellation confirmation, refund inquiries, or account issues.
Email support
Email is your primary contact method with DeepL. Send all cancellation queries, refund requests, and account issues to [email protected]. Include your account email, the nature of your request, and any relevant screenshots or order numbers. DeepL's support team responds within 5 working days, though responses are often faster.
Web contact form
Visit DeepL's official contact page at deepl.com/contact to submit inquiries directly through a web form. Select "Subscription or Billing" as your category if you are asking about cancellation or refunds. This route creates a support ticket that is tracked and prioritised within DeepL's system.
Corporate headquarters
DeepL is registered at Maarweg 165, 50825 Cologne, Germany. This is the official address for formal complaints or legal correspondence under German law. However, for routine subscription cancellations, email support is more effective and faster than postal mail. Postal correspondence can take 2-4 weeks to reach the correct department.
Malaysian escalation routes
If DeepL does not respond to your cancellation or refund request within 14 days, you can lodge a formal complaint with:
- Federation of Malaysian Consumers Associations (FOMCA) - www.fomca.org.my
- Ministry of Domestic Trade and Cost of Living (MDTCCL) - mdtcc.gov.my
- Your bank or credit card issuer's customer dispute team (for chargeback of unauthorised continued charges)
Yafee recommends documenting all communication with DeepL before escalating, including screenshots of cancellation requests, confirmation dates, and any email exchanges. This evidence strengthens your case if you pursue a formal complaint or chargeback.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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