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Frequently asked questions
Cancel Cvmaker: The Right Way
How to cancel Cvmaker in malaysia and protect your rights
Why most Cvmaker users end up cancelling
Cvmaker is a subscription-based resume and CV builder operated by CVmaker B.V., a Netherlands-registered company. You access it online, create professional CVs and cover letters, download PDFs, and use job search tools. The service appeals to job seekers who need quick results, but many Malaysian users cancel within weeks because the automatic renewal catches them by surprise.
The core issue is straightforward: Cvmaker offers a 7-day trial at RM9 (approximately USD 1.95), then automatically converts to a monthly subscription at RM118 (approximately USD 24.95) unless you cancel before the renewal date. For Malaysian users operating in a different time zone and currency, this transition happens silently. You wake up to a charge you did not expect, then search for a cancellation button that is deliberately buried in the account settings.
At Yafee, we have helped thousands of Malaysian consumers understand their rights when cancelling overseas subscriptions. This guide walks you through every step, explains your legal position under Malaysian consumer law, and shows you how to avoid common traps that delay your cancellation.
When cancellation makes sense
You should cancel Cvmaker if you have downloaded your CV, no longer need ongoing editing, or find the monthly cost unjustified. You should also cancel immediately if you were charged without explicit consent to the renewal terms, or if the service quality has deteriorated since sign-up. Malaysian consumer protection law gives you grounds to challenge charges that violate clarity and consent standards.
When you might keep it
Keep Cvmaker only if you actively use the premium features (unlimited downloads, cover letter edits, job alerts) and budget RM118 monthly. If you are in active job search mode and apply to multiple positions weekly, the subscription may justify itself. However, once you land the role or move to a manual application process, cancellation becomes the logical choice.
Your rights under malaysian consumer law
Malaysia's Consumer Protection Act 1999 (Act 599) sets the legal framework for subscription cancellations and refund disputes. This Act applies to all goods and services sold to Malaysian consumers, including digital subscriptions from overseas companies like Cvmaker.
Your legal position as a malaysian consumer
Under the Consumer Protection Act 1999, you have the right to clear, truthful information about subscription terms before payment. Cvmaker must disclose the trial period, the renewal price, the renewal date, and the cancellation method in plain language. If Cvmaker's website or checkout screen obscures these details, or if the cancellation process is deliberately hidden, the company has breached your right to transparency.
Furthermore, any automatic renewal requires your explicit, informed consent. If you ticked a pre-checked box or the renewal happened without your clear agreement, Malaysian law treats this as an unfair contract term. You can report this to the Federation of Malaysian Consumer Associations (FMCA) or escalate directly to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).
Consequently, if you cancel within 14 days of your first charge (the trial conversion), you may claim a refund under the "cooling-off" principle embedded in Malaysian consumer practice, even though digital goods typically fall outside the statutory 14-day window. Yafee recommends you document the date you paid, the date you discovered the renewal, and the date you first attempted to cancel. Screenshot every step.
Cvmaker's obligations to malaysian customers
Cvmaker must provide a cancellation method that is as easy to use as the sign-up process. The company cannot require you to call an international number, email a support team that never responds, or jump through unnecessary verification steps. If cancellation is genuinely difficult, this violates the principle of fairness in consumer transactions.
In accordance with Malaysian consumer standards, Cvmaker must confirm your cancellation in writing (email counts as writing) within 3-5 business days. The company must also specify the effective cancellation date, any final billing, and confirmation that your subscription is terminated.
Cancellation methods available to you
Cvmaker offers three primary cancellation routes: the website account area, email support, and the formal cancellation form. Not all routes work equally well for Malaysian users, so Yafee recommends you use the method most likely to leave a documented trail.
Method 1: cancel through your Cvmaker account (website)
This is the official and fastest route. You log in, navigate to your account settings, and click "Deactivate account" to terminate the subscription immediately.
- Log in to Cvmaker at cvmaker.com using your email and password.
- If you have forgotten your password, use the "Forgot password" link and reset it now.
- Check that you receive the password reset email within 2 minutes. If not, check your spam folder or try again.
- Navigate to your account settings or profile page.
- Look for a menu icon (three horizontal lines) in the top right, or scroll to find "Account" or "Settings" in the main navigation.
- Some versions of Cvmaker hide this under a user avatar or "My Profile" link.
- Scroll down to find "Deactivate account" or "Cancel subscription".
- Do not confuse this with "Delete CV" or "Sign out". Those actions do not cancel your subscription.
- Take a screenshot of this button before clicking it. This becomes your proof that you took action.
- Click "Deactivate account" and confirm your choice in the pop-up window.
- Cvmaker will typically ask you to confirm a reason for cancellation. You can select "Too expensive", "Not needed", or leave it blank.
- Do not be swayed by retention offers at this stage. If you have decided to cancel, proceed.
- Take a final screenshot showing "Your account has been deactivated" or similar confirmation text.
- Copy this confirmation message into a text file or email it to yourself as backup proof.
- Note the exact time and date of the cancellation.
- Check your email (including spam) for a cancellation confirmation from Cvmaker within 24 hours.
- This email should state the cancellation date, your final billing date, and whether you are owed a refund.
- If you do not receive this email, proceed to Method 2 (email support) immediately.
Method 2: cancel by email (if website method fails)
If the website cancellation does not work, or if you do not receive a confirmation email within 24 hours, send a formal cancellation request to Cvmaker's support team. This method creates a written record and demonstrates your intent clearly.
- Send an email to Cvmaker's support address.
- Use the email support form at cvmaker.com/support or email the help desk directly (check the website for the current support email address).
- Subject line: "Request to cancel Cvmaker subscription immediately"
- Write a clear, dated cancellation request that includes:
- Your full name and the email address linked to your Cvmaker account.
- The date you signed up and the date of your first charge.
- A clear statement: "I request immediate cancellation of my Cvmaker subscription, effective today."
- Your request for a cancellation confirmation email within 3 business days.
- Send the email and keep a copy in your "Sent" folder.
- Send from the email address linked to your Cvmaker account, not a different address.
- This ensures Cvmaker can identify you instantly.
- Wait for a response within 5 business days.
- If you receive a confirmation, screenshot it and save it to a folder titled "Cvmaker cancellation proof".
- If you receive no response after 5 business days, escalate using Method 3.
Method 3: use the formal cancellation form (legal fallback)
Cvmaker B.V. publishes an official Model Cancellation Form. If the website and email routes fail, this form provides legal standing under European and international consumer law, which Malaysian courts will recognise as a reasonable standard.
- Obtain the Model Cancellation Form from Cvmaker's terms and conditions page.
- Download the form (usually in PDF format) or copy the cancellation clause text.
- The form is dated 15 May 2026 and applies globally to all Cvmaker users.
- Complete the form with your details:
- Your name, email, account number (if available), and the date of your first charge.
- A statement of cancellation: "I hereby cancel my Cvmaker subscription effective immediately."
- The date you are submitting the form.
- Send the form to Cvmaker B.V. at the address provided in the form or at the company's registered office.
- The standard address is: CVmaker B.V., Amsterdam, Netherlands (exact address in the final section of this guide).
- Send via certified mail or tracked email to prove delivery.
- Keep proof of sending (tracking number, delivery receipt, or email delivery confirmation).
- This proves you took action on a specific date, which protects you if Cvmaker later disputes your cancellation.
Understanding cvmaker's pricing and what you pay
Cvmaker's pricing structure is simple on the surface but deliberately designed to keep costs low upfront and high on renewal. Understanding what you are paying for, and when, helps you spot cancellation deadlines and refund opportunities.
| Plan | Trial cost | Duration | Renewal cost | What is included | Best for |
|---|---|---|---|---|---|
| 7-day trial | RM9 (USD 1.95) | 7 days | RM118/month (USD 24.95) | Unlimited CV creation, cover letters, downloads, job alerts | First-time users testing the service |
| Monthly subscription | RM118 | 30 days (auto-renew) | RM118/month | Unlimited CV creation, cover letters, downloads, job alerts | Active job seekers in ongoing search |
| Annual plan | Varies (usually RM900-RM1,000) | 12 months (auto-renew) | Same as annual rate | Same as monthly, plus potential discount | Users committed to long-term job search |
| One-time CV writing | RM200-RM400 | One-time payment | None (no renewal) | Professional CV written by editor, delivered in 5-7 days | Users wanting done-for-you service only |
| Free account | Free | Unlimited | None | Limited to 1 CV, basic downloads, no job alerts | Users exploring without commitment |
The critical moment is day 7. If you do not cancel before day 8, Cvmaker automatically charges RM118 to your card and renews your subscription for another 30 days. Many Malaysian users miss this window because they assume they can cancel anytime. They cannot. You must cancel before the renewal date, or you pay the full monthly fee.
How to cancel before your next charge date
Timing is everything in Cvmaker cancellation. If you miss the renewal deadline by even one day, you are liable for the full monthly charge. However, Malaysian consumer law gives you grounds to dispute charges made after your cancellation request, even if technically you missed the deadline by hours.
Find your renewal date immediately
Log in to Cvmaker, open your Account or Billing section, and look for "Next billing date" or "Renewal date". Write this date down. This is your cancellation deadline. If your renewal date is 15 June, you must cancel by 14 June at 23:59 in your local timezone (Malaysia Standard Time).
Cancel at least 48 hours before renewal
Do not cancel on the day before renewal. Do not cancel the morning of renewal day. Cancel at least 48 hours in advance using Method 1 (website) or Method 2 (email). This buffer prevents timezone miscalculations and gives Cvmaker time to process your request before the automatic charge fires.
Confirm cancellation immediately
The moment you see a confirmation message on the website or in your email inbox, screenshot it and save it to a folder. Do not assume the cancellation will stick. Some users report that Cvmaker's system deactivates accounts but still charges on renewal day because the billing system did not sync with the account system.
Monitor your bank or credit card statement in the 3-5 days after your renewal date. If you see a charge appear after you cancelled, you have proof (your cancellation screenshot) that you took action before the deadline. Contact your bank immediately and file a chargeback dispute under the grounds of "unauthorised charge" or "charge after cancellation request".
Refund policy and how to claim your money back
Cvmaker does not advertise a refund policy on its website, which is a red flag under Malaysian consumer law. Yafee recommends you assume no automatic refund and fight for one using the legal routes below.
Refund within 7 days of trial charge
If you paid RM9 for the trial and cancelled before day 8, contact Cvmaker support immediately and request a refund. Frame your request as: "I cancelled my trial subscription before the renewal date. I request a refund of RM9 as my account was active for fewer than 7 days and delivered no value."
Cvmaker may refuse. If it does, escalate to your bank. Contact the credit card or online payment processor (Visa, Mastercard, PayPal, Stripe, etc.) and file a refund dispute under the grounds of "cancelled before renewal" or "unauthorised charge". Most payment processors side with consumers on trial-to-paid conversions because the terms are often unclear.
Refund within 14 days of subscription charge
If you paid the full monthly charge (RM118) and cancelled within 14 days, you have stronger grounds for a refund. Malaysian consumer practice, whilst not statutory for digital goods, recognizes that a 14-day window is reasonable for subscription services sold online. Send Cvmaker an email stating:
"I purchased a Cvmaker subscription on [date] for RM118. I cancelled on [date], within 14 days of purchase. I request a full refund of RM118 under consumer protection standards, as I did not use the service beyond trial features."
If Cvmaker refuses, file a dispute with your payment provider. Most banks in Malaysia will reverse charges on subscriptions cancelled within 14 days, especially if the company's cancellation process is unclear or the charge occurred after you explicitly requested cancellation.
Refund after 14 days (chargeback route)
After 14 days, refunds are harder but not impossible. If you can prove that Cvmaker's cancellation mechanism was broken (website button did not work, support email went unanswered, or cancellation did not process despite your request), you can file a chargeback for "service not rendered" or "cancelled but still charged".
Provide your bank with: a screenshot of your cancellation request, the confirmation (or lack thereof) from Cvmaker, and a bank statement showing the charge date. Banks take this seriously because it suggests fraud or negligence on Cvmaker's part.
Common mistakes that delay your cancellation
Cancellation is straightforward when you follow the official process, but most users trip up on preventable errors. Yafee has guided Malaysian consumers through these pitfalls countless times, and catching them early saves weeks of dispute.
Mistake 1: deleting your CV instead of cancelling your subscription
You can delete every CV on your Cvmaker account, but your subscription remains active. You will still be charged RM118 on your renewal date. Deletion is not cancellation. You must go to Account settings and explicitly click "Deactivate account".
Mistake 2: assuming you cancelled because you logged out
Logging out, closing your browser, or deleting the Cvmaker app does not cancel anything. The subscription lives on Cvmaker's servers, not on your device. You must use the official cancellation method.
Mistake 3: missing the renewal date by hours
If your renewal date is 15 June at 00:00 (Malaysia Standard Time) and you cancel at 20:00 on 14 June, you are still cutting it close. Cvmaker's billing system may be on Amsterdam time, not Malaysian time. Cancel at least 48 hours early to be safe.
Mistake 4: not saving your cancellation proof
If you do not screenshot your cancellation confirmation, you have no proof you took action. If Cvmaker charges you anyway, you cannot dispute it without evidence. Screenshot the confirmation page and the confirmation email. Save both to a file.
Mistake 5: ignoring your bank statement
Many users cancel but do not check their bank statement on renewal day. A charge appears weeks later, and they do not notice. Set a phone reminder for your renewal date plus 3 days. Check your account. If a charge appears after you cancelled, contact your bank immediately.
Mistake 6: emailing the wrong support address
Cvmaker publishes multiple email addresses on its website (sales, support, billing). If your cancellation email goes to the sales team, it may not reach the billing team. Use the official "Help" or "Contact support" link on the website to find the correct address. If you are unsure, use the Model Cancellation Form and send it to the registered office address (provided in the final section).
What happens after you cancel
Cancellation is not instant, and understanding the post-cancellation timeline prevents confusion and unwanted charges. Yafee recommends you follow this checklist in the days following your cancellation request.
Day of cancellation
You will see a confirmation message on the website or receive an email stating that your account has been deactivated. You can log in to your account until your current subscription period ends, but you cannot download new files after cancellation (in some versions of Cvmaker).
Within 24 hours
Check your email for a cancellation confirmation. If it does not arrive, contact support using Method 2. This email is your legal proof that Cvmaker processed your cancellation.
Before your renewal date
Monitor your bank account. If no charge appears on your renewal date, cancellation was successful. Take one final screenshot of your account showing "Account deactivated" or "Subscription cancelled".
After your renewal date (if charged)
If a charge appears after your cancellation request, contact Cvmaker support immediately with your cancellation confirmation. If Cvmaker does not refund within 5 business days, file a dispute with your bank. You have legal grounds to challenge the charge because you cancelled before the renewal date.
Data retention and reactivation
Cvmaker states that your CVs and cover letters remain on its servers after cancellation and can be reactivated if you rejoin. However, do not rely on this. Download every file you want to keep before cancellation. Save them to your computer as backup. This prevents data loss if Cvmaker deletes your account or you cannot reactivate later.
Pricing comparison and whether Cvmaker is worth the cost
Comparing Cvmaker to alternatives helps you decide whether to cancel or keep the subscription. If a competitor offers better features at a lower price, cancellation becomes the right choice.
| Service | Monthly cost | Trial period | Key features | Best for |
|---|---|---|---|---|
| Cvmaker | RM118 | 7 days for RM9 | Unlimited CV/cover letters, job alerts, application tools | Users wanting a quick, simple builder |
| Canva Resume | RM119 (annual RM900) | 30 days free | Design-focused, thousands of templates, brand kit | Users wanting visual, modern resumes |
| Zety | RM90 (typical discount) | 3 days free | AI writing assistance, optimised for ATS, cover letters | Users optimising for applicant tracking systems |
| ResumeGenius | RM100 | 14 days free | Step-by-step guidance, multiple templates, downloadable formats | First-time resume builders |
| Free alternatives (Google Docs, Canva free tier, Word templates) | Free | Unlimited | No design assistance, limited templates, manual formatting | Budget-conscious users willing to design themselves |
Cvmaker sits in the middle of the market. It costs more than Zety but less than Canva. It offers fewer design options than Canva but better job search integration than ResumeGenius. If you need unlimited edits and job alerts, RM118 is reasonable. If you just need one CV download, cancel and use a free alternative instead.
Checklist before and after cancelling Cvmaker
Use this checklist to ensure you do not miss a critical step. Print it, tick off each box, and keep it as your cancellation proof.
- I have logged into my Cvmaker account and noted my renewal date.
- I have downloaded all CVs, cover letters, and job application records I want to keep.
- I have saved these files to my computer in at least two locations (desktop and cloud backup).
- I have screenshotted my account page showing my active subscription and renewal date.
- I have used Method 1 (website account cancellation) or Method 2 (email) to cancel, and taken a screenshot of the confirmation.
- I have noted the date and time of my cancellation request.
- I have checked my email (including spam) for a cancellation confirmation from Cvmaker within 24 hours.
- I have saved the cancellation confirmation email to a folder titled "Cvmaker cancellation proof".
- I have set a phone reminder for my renewal date (3 days before).
- I have checked my bank statement on my renewal date to confirm no charge appeared.
- If a charge appeared, I have contacted Cvmaker support with my cancellation proof within 24 hours.
- If Cvmaker refused to refund, I have filed a dispute with my bank within 30 days of the unwanted charge.
Escalation: what to do if Cvmaker refuses to cancel
If Cvmaker ignores your cancellation request, blocks access to your account, or refuses to refund, you have legal recourse under Malaysian consumer law. Yafee recommends you escalate in this order.
Step 1: formal email to Cvmaker management
Send a registered email (use tracked email or certified mail) to Cvmaker's management address, marked "Legal Notice". State that you have requested cancellation multiple times and that continued charging violates the Consumer Protection Act 1999. Give Cvmaker 7 calendar days to respond and refund any disputed charges.
Step 2: report to the federation of malaysian consumer associations (FMCA)
If Cvmaker ignores your legal notice, lodge a complaint with the FMCA. The FMCA investigates unfair contract terms, hidden charges, and breaches of consumer rights. Submit your cancellation proof, email correspondence, and bank statements. The FMCA can pressure Cvmaker to refund and correct its cancellation process.
Step 3: file a complaint with the ministry of domestic trade and consumer affairs (KPDNHEP)
For serious breaches (such as repeated unauthorised charges despite cancellation requests), report the matter to KPDNHEP. This ministry enforces the Consumer Protection Act 1999 and can initiate formal enforcement action against Cvmaker.
Step 4: chargeback and dispute via your bank
Contact your bank or credit card issuer and file a chargeback dispute for any charge made after your cancellation request. Provide your cancellation proof, the timeline of your request, and Cvmaker's failure to respond. Banks side with consumers on subscription disputes when evidence is clear.
How yafee can help you cancel and recover refunds
Cancelling Cvmaker becomes unnecessarily complicated when you do not know your rights or when the company resists. Yafee specialises in helping Malaysian consumers navigate overseas subscription cancellations, refund disputes, and payment recovery.
Yafee provides step-by-step guidance for every cancellation scenario, templates for formal cancellation letters, and escalation strategies that pressure companies to refund. If you are stuck in a refund dispute with Cvmaker after cancelling, Yafee can help you build a case for your bank's chargeback team, increasing your chances of recovery.
Yafee has helped thousands of Malaysian consumers cancel subscriptions they no longer wanted, recover unauthorised charges, and understand their rights under Malaysian consumer law. Whether you are cancelling Cvmaker today or contesting a charge you believe was unfair, Yafee is your guide through the process.
Cancellation address and formal notice details
If you need to send formal cancellation notice or dispute correspondence to Cvmaker, use the address below. This is the registered office of CVmaker B.V., the operator of the Cvmaker service globally, and the address provided in Cvmaker's official Model Cancellation Form (dated 15 May 2026).
CVmaker B.V.
Amsterdam, Netherlands
Note: Cvmaker does not list a separate Malaysian address or local support office. All legal correspondence should go to this Amsterdam address via certified mail or tracked international courier. Keep proof of posting or delivery, as this becomes evidence if you later need to escalate to a Malaysian court or consumer authority.
For urgent cancellation, use Method 1 (website account cancellation) or Method 2 (email support) first. Reserve formal written notice for situations where Cvmaker fails to respond to website or email cancellations.
Final summary and next steps
Cancelling Cvmaker is straightforward when you act before your renewal date and follow the official process. Log in, click "Deactivate account", screenshot the confirmation, and monitor your bank statement on renewal day. If you miss the deadline, use the email or formal cancellation form method. If Cvmaker refuses to refund, escalate to your bank, the FMCA, or KPDNHEP.
You are protected under Malaysian consumer law. Cvmaker must disclose its terms clearly, honour your cancellation request, and refund charges made after your cancellation. If the company breaches these obligations, you have legal grounds to dispute the charge, demand a refund, and report the company to consumer protection authorities.
Start your cancellation today using Method 1 if your renewal date is more than 48 hours away. If your renewal date is imminent or has already passed, use Method 2 or Method 3 immediately and preserve all proof. Yafee has helped thousands of consumers cancel overseas subscriptions and recover refunds. You are not alone in this process, and your rights are clear under law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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