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Cancel Cvmaker: Step-by-Step Guide
How to cancel Cvmaker and stop automatic charges in the philippines
What Cvmaker is and why filipino job seekers sign up
Cvmaker is an online resume and cover letter builder that operates on an automatic subscription model. The service is headquartered in Amsterdam, Netherlands, but Filipino users access it daily to create professional CVs and job application documents. You pay a discounted trial fee upfront, then the subscription renews automatically unless you cancel before your billing cycle ends.
The fundamental issue mirrors most international subscription services: the trial price appears affordable, but the full renewal charge surprises you, and cancellation options remain difficult to locate. If you have signed up for Cvmaker and now want to stop charges before your next billing date, Yafee has created this step-by-step guide to walk you through cancellation, your legal rights, and how to recover any unauthorized fees.
Understanding cvmaker's pricing structure
Cvmaker advertises a 7-day trial at $1.95 USD (approximately PHP 109), which attracts many Filipino users. The critical detail appears in the terms: your subscription automatically renews at $24.95 USD (approximately PHP 1,398) per month unless you cancel within those 7 days. Alternatively, Cvmaker offers pricing directly in Philippine pesos: PHP 199 for a weekly plan, PHP 499 monthly, PHP 1,790 yearly, and PHP 2,990 for lifetime access.
Your payment method gets charged automatically upon renewal. No warning email, no SMS reminder, no grace period. Yafee has reviewed hundreds of cancellation reports from Filipino users, and the most common complaint is surprise renewal charges that occurred because the cancellation window was unclear or the cancellation process itself remained hidden.
How Cvmaker operates in the philippines
You access Cvmaker via web browser or mobile app from anywhere in the Philippines. Payment methods include international credit cards and, depending on your payment page, GCash, Maya, or other local payment options. Official support is available at [email protected] and through their contact form at cvmaker.com/contact.
Cvmaker does not advertise live chat support, and response times are not guaranteed. This delay means that if cancellation fails or you face billing problems, you may wait days for assistance. Consequently, taking screenshots of your cancellation request, confirmation emails, and account settings is essential. Keep these records in case you need to dispute charges with your bank, GCash, Maya, or your credit card issuer.
Your consumer rights in the philippines when cancelling Cvmaker
The Philippines enforces strong consumer protection laws that apply to foreign companies like Cvmaker, even when you are paying in international currency.
Republic act no. 7394 protects your right to cancel
Republic Act No. 7394, the Consumer Act of the Philippines, guarantees you the right to cancel services and obtain refunds under specified circumstances. The law explicitly states that consumers have the right to clear, honest information about all charges; the right to cancel within a reasonable period; and the right to dispute unauthorized or fraudulent transactions.
If Cvmaker continues charging you after you have cancelled, or if the cancellation procedure was not transparent and you were charged without explicit consent, you have legal grounds to dispute the charge. Contact your bank, credit card issuer, GCash, or Maya and explain that you cancelled the service but were charged anyway. Provide screenshots, cancellation emails, and your account history as evidence.
Your legal position: Under the Consumer Act of the Philippines, Cvmaker must honor cancellation requests made before your billing date and must cease charging your payment method immediately. If they fail to do so, you can dispute the charge with your payment provider and escalate to the Department of Trade and Industry (DTI).
Escalating a complaint to the department of trade and industry
If Cvmaker refuses your refund request or denies receiving your cancellation, escalate to the Department of Trade and Industry. The DTI is the government body that enforces the Consumer Act of the Philippines and investigates complaints against businesses that violate consumer rights.
File a complaint online at dti.gov.ph or visit your nearest DTI regional office. You can also contact the DTI Consumer Hotline. Include all evidence: your original transaction receipt, cancellation screenshots, emails to Cvmaker, and proof that you were charged despite cancelling. The DTI will investigate and, if Cvmaker violated consumer law, can order a refund and impose penalties. Yafee recommends keeping a detailed timeline of when you cancelled and when each charge occurred.
Methods to cancel Cvmaker before your next charge
Cancellation methods vary depending on how you signed up and where you accessed your account.
Cancel through your Cvmaker account settings
The primary cancellation method is through your online account dashboard. Follow these steps:
- Log in to your Cvmaker account at cvmaker.com using your email and password.
- Navigate to "Settings" or "Account" (usually in the top right menu or under your profile name).
- Look for "Subscription", "Billing", or "Payment" settings.
- Select "Cancel subscription" or "Downgrade plan".
- Cvmaker will ask you to confirm cancellation and may offer a discount to keep you as a customer. Select "Cancel anyway" or "Confirm cancellation".
- Screenshot the final confirmation page showing "Your subscription has been cancelled" or similar text.
- Note the cancellation confirmation number if provided.
Cancel via email to Cvmaker support
If account cancellation does not work or you cannot locate the button, cancel by email. This method creates a written record that Yafee strongly recommends.
- Send an email to [email protected] with the subject line "Request to cancel subscription" or "Cancellation request".
- In the body, include the following information:
- Your full name (as it appears on your Cvmaker account).
- Your account email address.
- Your phone number (optional but helpful).
- Your subscription plan (e.g., monthly, yearly, or lifetime).
- Your current billing date (check your account or last receipt).
- A clear statement: "I request to cancel my Cvmaker subscription effective immediately. Please confirm cancellation and ensure no further charges occur."
- Use a tone that is polite but firm. Do not apologize for cancelling.
- Send the email from the email address registered with Cvmaker.
- Check your spam folder for Cvmaker's reply within 3 to 5 business days.
- Screenshot the email you sent and any reply from Cvmaker support.
Cancel through your payment provider
If Cvmaker does not respond to your cancellation request or denies your cancellation, stop automatic charges through your payment provider immediately. This prevents charges while you resolve the cancellation dispute.
- For credit or debit card: Contact your bank or card issuer directly. Request that they revoke authorization for Cvmaker to charge your card going forward. Ask for a confirmation letter or screenshot showing the revocation. Dispute any charge that occurs after you request revocation.
- For GCash: Open the GCash app, go to "Wallet", then "History" or "Transactions". Find the Cvmaker charge, select it, and choose "Report" or "Dispute transaction". GCash will contact you with next steps. Alternatively, call GCash customer service at 0917-GCASH-11 or use their in-app chat support.
- For Maya: Open the Maya app, navigate to "Payment methods" or "Cards", find Cvmaker in your subscription list, and select "Cancel subscription" if available. If not, go to "Settings", select "Customer Support", and request cancellation via the chat feature. Keep the chat transcript as proof.
- Request a confirmation number or reference code from your payment provider for the cancellation request.
Cancellation timeline and what happens after you cancel
Understanding when cancellation takes effect and what you can expect next is crucial to confirming your service actually stops.
When your cancellation takes effect
Cancellation typically takes effect immediately upon confirmation, but access to Cvmaker may end at the end of your current billing period. For example, if your next billing date is 15 March, you may access Cvmaker until 15 March, then lose access on 16 March. You will not be charged on 15 March if you cancel before that date.
If you cancel after your billing date passes, you have likely already been charged for the next cycle. Yafee recommends checking your account settings to see your exact next billing date before cancelling. If you have already been charged, escalate to your payment provider or the DTI to request a refund.
What to do immediately after cancellation
Once you receive cancellation confirmation, take these steps to protect yourself:
- Download or export any CVs, cover letters, or documents you created. After cancellation, you may lose access to your account or files.
- Take screenshots of your account settings showing that your subscription is "Cancelled" or "Inactive".
- Save all confirmation emails from Cvmaker, your payment provider, or GCash and Maya.
- Monitor your bank account, credit card, GCash, and Maya for charges from Cvmaker over the next 30 days. Unauthorized charges sometimes occur if the system fails to process cancellation.
- Mark your calendar for your original next billing date as a reminder to verify no charge occurred.
Handling unexpected charges after cancellation
If you see a charge from Cvmaker after your cancellation date, act immediately. Do not assume it is a system error that will reverse.
- Log into your Cvmaker account (if you still have access) and confirm your subscription status shows "Cancelled".
- Send a follow-up email to [email protected] with the subject "Unauthorized charge after cancellation request". Include your cancellation confirmation number (if you have one), the date you cancelled, and the date of the unexpected charge.
- Contact your payment provider and dispute the charge as "unauthorized" or "billed after service cancellation". Your bank or GCash will open an investigation and issue a temporary refund while they investigate.
- File a complaint with the DTI at dti.gov.ph if the charge is not reversed within 14 days. Include proof of your cancellation and the disputed charge.
Pricing breakdown and refund eligibility
Your eligibility for a refund depends on when you cancel and the terms of your specific plan.
| Plan type | Price (PHP) | Billing cycle | Refund eligibility |
|---|---|---|---|
| Trial | 109 (USD 1.95) | 7 days | Full refund if cancelled within 7 days before renewal |
| Weekly | 199 | 7 days | No refund if billed; cancel before next billing to avoid renewal |
| Monthly | 499 | 30 days | No refund if billed; cancel before next billing to avoid renewal |
| Yearly | 1,790 | 365 days | Possible partial refund if cancelled early; contact support |
| Lifetime | 2,990 | One-time payment | No refund; non-cancellable; contact support if you claim unauthorized purchase |
How to request a refund after cancellation
If you cancelled but were charged, or if you paid for the wrong plan, you can request a refund through two routes.
- Direct refund from Cvmaker: Email [email protected] requesting a refund. Explain why (charged after cancellation, wrong plan selected, unauthorized charge). Provide your transaction receipt. Response typically takes 5 to 10 business days, and approval is not guaranteed.
- Refund through your payment provider: Contact your bank, credit card issuer, GCash, or Maya and request a chargeback or refund. Explain that you cancelled the service, were charged after cancellation, or believe the charge was unauthorized. Provide screenshots of your cancellation request and confirmation. Your payment provider will investigate and usually issue a temporary refund while processing your claim. This is faster and more reliable than waiting for Cvmaker support.
If Cvmaker offers a partial refund, request that it be credited back to your original payment method, not as an account credit or discount on a future purchase. Yafee recommends taking a screenshot of the refund confirmation for your records.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward if you avoid these frequent errors that have frustrated other Filipino users.
Not verifying your cancellation date and next billing date
The most costly mistake is cancelling too late. If your next billing date is 20 March and you cancel on 21 March, you will almost certainly be charged for the next month. Check your account settings or last receipt immediately to find your billing date. Cancel at least one day before that date. If you have already been charged, escalate to your payment provider to dispute the charge.
Cancelling through the wrong contact method
Sending a message through Cvmaker's social media or contact form on their website may not create a record that support can retrieve. Always use [email protected] or your account dashboard. Phone cancellations are not listed as an option, so do not attempt them. Email is traceable and creates proof of your cancellation request.
Deleting your account instead of cancelling your subscription
Deleting your account does not cancel your subscription. If you delete your account without explicitly cancelling your subscription first, your payment method will still be charged. Always cancel your subscription in your account settings or via email before closing your account.
Not keeping records of cancellation
Screenshots and saved emails are your only proof if a charge dispute arises. If Cvmaker claims you never cancelled, your evidence becomes critical. Before you close your browser, screenshot the cancellation confirmation page and save any confirmation email in a folder labeled "Cvmaker Cancellation".
Assuming a refusal means you cannot cancel
If Cvmaker's support team denies your cancellation request or claims they did not receive it, you still have legal options. Yafee advises that you contact your payment provider or the DTI. Do not accept a refusal from the company as final.
Checklist before and after cancellation
Use this checklist to confirm you have taken all necessary steps to cancel Cvmaker safely and protect yourself from future charges.
| Step | Completed |
|---|---|
| Found your next billing date in account settings or receipt | [ ] |
| Cancelled via account dashboard and took a screenshot of the confirmation | [ ] |
| Sent cancellation email to [email protected] and saved a copy | [ ] |
| Downloaded or exported all your CVs and documents before losing access | [ ] |
| Saved all confirmation emails from Cvmaker, your bank, GCash, or Maya | [ ] |
| Set a phone reminder for the day before your original billing date to check for charges | [ ] |
What to do if Cvmaker continues charging you after cancellation
If you see a charge from Cvmaker after your confirmed cancellation date, Yafee recommends acting within 3 business days to maximize your chances of a quick refund and prevent a pattern of unauthorized charges.
Step 1: gather your evidence
Compile all documents that prove you cancelled before the charge occurred. This includes your cancellation confirmation email, screenshot of the cancellation page, the original charge receipt, and your account statement showing "Cancelled" status. Store these in one folder or email thread so you can retrieve them quickly.
Step 2: contact Cvmaker support again
Send an urgent follow-up email to [email protected] with the subject "Urgent: Charged after cancellation - request for immediate refund". Reference your previous cancellation request and the date you cancelled. Include the unexpected charge date, amount, and your confirmation number if available. Request a full refund and a written explanation of why you were charged. Set a deadline for response: typically 5 to 7 business days.
Step 3: dispute the charge with your payment provider
Do not wait for Cvmaker to respond. Contact your bank, credit card company, GCash, or Maya immediately and report the unauthorized charge. Explain that you cancelled the subscription before this charge but were billed anyway. Provide your cancellation proof. Your payment provider will open a dispute and usually issue a temporary refund within 24 to 48 hours while they investigate. The investigation typically concludes within 30 days.
Step 4: file a complaint with the DTI if the charge is not reversed
If your payment provider does not reverse the charge within 30 days, or if Cvmaker refuses to refund and you face multiple unauthorized charges, file a formal complaint with the Department of Trade and Industry. Visit dti.gov.ph or your nearest DTI office and submit your evidence. The DTI will investigate Cvmaker for violating the Consumer Act of the Philippines and can order compensation and penalties.
Contact information for Cvmaker and escalation authorities
Keep these contact details for reference if you need to escalate your cancellation or dispute.
Cvmaker official contact
Email: [email protected]
Contact form: cvmaker.com/contact
Note: Cvmaker does not list a Philippine office, phone number, or live chat support on their website. All communication must be via email or contact form.
Escalation contacts in the philippines
Department of Trade and Industry (DTI):
Website: dti.gov.ph
DTI Consumer Hotline: Available during business hours Monday to Friday.
Local office: Visit your nearest regional DTI office to file a complaint in person or call the main DTI line for the address.
Your bank or credit card issuer: Contact the customer service number on the back of your card or in your account app to dispute charges and revoke payment authorization.
GCash: 0917-GCASH-11 (available 24/7) or use the GCash app to report transactions.
Maya: Use the in-app chat support or call 02-988-4888 (Monday to Friday, 9 AM to 6 PM).
Summary and next steps
Cancelling Cvmaker is straightforward if you act before your next billing date and keep records of your cancellation. Log into your account, navigate to subscription settings, and select cancel. Alternatively, email [email protected] with your account details and a clear cancellation request. Screenshot the confirmation and monitor your payment method for unexpected charges over the next 30 days.
If you are charged after cancelling, dispute the charge with your bank, GCash, or Maya immediately. If Cvmaker refuses to refund you or claims they did not receive your cancellation, escalate to the Department of Trade and Industry. The Consumer Act of the Philippines protects your right to cancel subscriptions and dispute unauthorized charges, and the DTI enforces these protections.
Yafee has helped thousands of consumers cancel subscriptions, dispute charges, and recover unauthorized fees by following these exact steps. Your cancellation confirmation and evidence are your legal protection, so save everything. If you face resistance from Cvmaker or unexpected charges, you have legal recourse and a government authority ready to enforce your rights. Act within the deadlines outlined above, and you will protect yourself and your payment method from further charges.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
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