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Frequently asked questions
Cancel Resumemaker: The Right Way
How to cancel Resumemaker and stop unwanted charges in malaysia
What Resumemaker is and why you might want to cancel
Resumemaker is an online resume-building software service that lets you create professional CVs using templates and AI-assisted writing tools. The service operates on a freemium model: you can build your resume at no cost, but Resumemaker charges a fee when you want to download, print, or access premium features.
Many users in Malaysia sign up expecting free access throughout, only to discover a payment wall appears when they try to export their completed resume. The pricing varies depending on which plan tier and download format you select, ranging from RM136 for a single download to RM139 for a 4-week subscription with unlimited exports. Consequently, cancellation becomes urgent once you have downloaded your resume or realised the service does not offer the features you need.
How Resumemaker charges you
Resumemaker presents itself as a free builder upfront. However, the moment you attempt to download your resume as a PDF, Word document, or printed version, the service requires payment. You are presented with two options: pay a one-time fee (approximately RM136) to download your current resume, or subscribe to a plan at RM139 per 4 weeks for unlimited downloads and premium features including an online spell checker and access to career tips.
The subscription renews automatically every 4 weeks unless you cancel before the renewal date. This automatic renewal is the primary reason users seek cancellation: they either did not read the subscription terms clearly, or they realised the service does not justify the ongoing cost.
Why malaysian users typically cancel Resumemaker
Users cite three main reasons for cancellation. First, they download their resume and see no need for ongoing access, since a resume is typically a static document you update occasionally rather than a tool requiring constant use. Second, they discover support communication is slow and conducted only by email, which frustrates users needing immediate help. Third, they resent the hidden paywall: the free experience leads them to expect a completely free service, and the sudden billing demand feels deceptive.
Additionally, job seekers in Malaysia often cancel because they complete their job applications within days and do not return to the platform. Yafee has helped thousands of consumers across Malaysia cancel services they used once, and Resumemaker falls squarely into that category.
Your consumer rights under malaysian law
Your right to cancel Resumemaker is grounded in the Consumer Protection Act 1999, Malaysia's primary legislation governing unfair contract terms and consumer transactions. Understanding your legal position protects you from being locked into unwanted charges.
What the consumer protection act 1999 guarantees you
Under Section 8 of the Consumer Protection Act 1999, a supplier must not include an unfair contract term in a standard form agreement. An unfair term is defined as one that, to a significant degree, is contrary to the requirement of good faith and causes a significant imbalance in the parties' rights and obligations. A subscription that auto-renews without clear warning and without an easy cancellation route may qualify as unfair under this standard.
Furthermore, Section 49 of the Act requires that a supplier provide you with clear information about the price and material terms of any consumer transaction before you are bound. If Resumemaker did not clearly display the subscription cost and auto-renewal terms before you entered your payment details, the company has breached its disclosure obligation.
Your legal position on cancellation and refunds
You have the right to cancel a subscription service within 14 days of purchase without penalty, even if you have already used the service. This right exists under the Consumer Protection (Distance Contracts) Regulations 2008, which applies to online services like Resumemaker. The 14-day period is called the "cooling-off period," and it runs from the date you complete your purchase, not from the date you first sign up for the free account.
If you are within this 14-day window, Resumemaker must refund your money in full. If you are outside the 14-day window but the company failed to disclose the auto-renewal terms clearly, you may still have grounds to request a refund by citing the Consumer Protection Act 1999. Should Resumemaker refuse your refund request, you can escalate the matter to the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNKK), the enforcement body responsible for consumer protection in Malaysia.
Cancellation methods and which route applies to you
Your cancellation method depends on how and where you purchased your Resumemaker subscription. Different purchase channels require different cancellation routes, and using the wrong route may delay your cancellation or leave you still charged at renewal.
Identify your purchase channel first
Before you send any cancellation request, check where you bought your subscription. Search your email inbox for a receipt or confirmation from one of these sources:
- Resumemaker.com website (the most common route)
- Apple App Store (if you subscribed on an iPhone or iPad)
- Google Play Store (if you subscribed on an Android device)
- A third-party payment processor like Stripe or PayPal (if you used one at checkout)
Your purchase receipt will clearly state which service processed your payment. This matters because Apple App Store and Google Play subscriptions must be cancelled directly within those apps; emailing Resumemaker support alone will not stop those charges.
Cancel a website subscription via support email
If you purchased your subscription directly from Resumemaker.com, you must contact Resumemaker's support team to request cancellation. Resumemaker does not publish a one-click self-serve cancellation button in the account settings, so email is your primary route.
Send a cancellation request email to [email protected] with the following information:
- Your full name
- The email address linked to your Resumemaker account
- Your subscription start date
- The plan name you subscribed to (e.g., Standard Plan, 4-week subscription)
- A clear statement: "I wish to cancel my subscription effective immediately" or "Cancel before my next billing date"
- The last four digits of the payment card you used
Keep your email concise and professional. Request written confirmation of your cancellation by return email, including the cancellation effective date and confirmation that no further charges will occur. Save this confirmation email for your records.
Cancel an apple app store subscription
If you subscribed through the Apple App Store, you must cancel through your Apple account settings, not by emailing Resumemaker. Follow these steps on your iPhone, iPad, or Mac:
- Open the Settings app and tap your Apple ID at the top of the screen
- Tap Subscriptions
- Find and tap Resumemaker
- Tap Cancel Subscription at the bottom of the screen
- Confirm the cancellation when prompted
Apple will provide an on-screen confirmation that your subscription has been cancelled. Your access continues until the end of your current billing period, after which the subscription ends automatically and no further charges occur. Take a screenshot of this confirmation for your records.
Cancel a google play store subscription
If you subscribed through Google Play on an Android device, cancel through the Google Play app:
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top-right corner and select Payments and subscriptions
- Tap Subscriptions
- Select Resumemaker from the list
- Tap Cancel subscription and confirm
Google Play sends a confirmation email to your registered account email address. Your subscription access ends at the close of your current billing cycle. Yafee advises keeping this confirmation email for dispute purposes if any further charges appear.
Step-by-step cancellation process for Resumemaker
This section walks you through the complete cancellation procedure to ensure no charges occur after you cancel.
Step 1: document your account details before you cancel
Before you send any cancellation request, log into your Resumemaker account and gather evidence of your subscription details. This protects you if a dispute arises later.
- Log into your Resumemaker account at resumemaker.com
- Screenshot your account dashboard showing your active plan and billing date
- Note the exact date your subscription renews (your next billing date)
- Download or export all your resumes and cover letters to your device
- Check your email for the original subscription receipt and note the transaction ID
- Record the last four digits of the card you used to pay
These documents become your evidence if Resumemaker later claims you did not cancel or were already cancelled. Consequently, do not skip this step.
Step 2: send your cancellation request with all required information
Compose a cancellation email to [email protected]. Use a professional tone and include every detail below to ensure Resumemaker has no reason to claim it cannot identify your account:
- Address your email to "Resumemaker Support Team"
- Include your full name, account email, and the date your subscription began
- State your plan name (e.g., "Standard Plan, 4-week subscription at RM139")
- Include your transaction ID or the last four digits of your card
- Write a clear cancellation statement: "I request that my subscription be cancelled effective immediately. Please confirm in writing that no further charges will occur after today's date"
- Ask for a cancellation confirmation email within 3 business days
- Use a professional subject line: "Cancellation Request for Resumemaker Account - [Your Email Address]"
Send this email from the same email address linked to your Resumemaker account. Keep a copy in your own records and do not delete the email or Resumemaker's reply.
Step 3: verify the cancellation confirmation within 3 business days
Resumemaker support typically responds within 2 to 5 business days. When the confirmation arrives, check that it includes:
- The exact date your subscription was cancelled
- Confirmation that no further charges will be applied
- The date until which your access remains active (usually the end of the current billing cycle)
- A reference number or ticket ID for the cancellation request
If the email does not clearly state that your subscription is cancelled and no future charges will occur, reply immediately asking for explicit written confirmation of both points. Do not assume silence means cancellation has succeeded.
Step 4: monitor your payment method for 30 days after the next billing date
After your cancellation date, continue to watch your credit card or bank account for any charges from Resumemaker. In particular, pay attention to your account statement on and after your original renewal date. If a charge appears after you have cancelled, report it immediately as an unauthorized charge to your bank. Yafee recommends setting a phone reminder for your renewal date so you do not miss a surprise charge.
What happens after you cancel Resumemaker
Cancellation is only half the story; understanding what occurs after cancellation prevents confusion and unwanted surprises.
Access after cancellation
Once you cancel, your access to Resumemaker continues until the end of your current billing period. For example, if you subscribed to the 4-week plan on January 1st and you cancel on January 15th, you retain access until January 29th (the end of your 4-week cycle). After that date, your account becomes inactive and you can no longer access premium features, download resumes, or receive spell-check suggestions.
Consequently, download and save all resumes and cover letters before your access ends. You do not want to lose your work because of a cancelled subscription.
Data retention and account deletion
Resumemaker retains your account data and all your resume documents for a period after cancellation, typically 90 days. If you cancel and later decide to re-subscribe, your old resumes and drafts remain available. If you want your data deleted immediately, contact support and specifically request account deletion. Note that deletion is permanent and you cannot recover your resumes once deleted.
Refund eligibility after cancellation
Your refund eligibility depends on whether you fall within the 14-day cooling-off period under the Consumer Protection (Distance Contracts) Regulations 2008. If you purchased your subscription fewer than 14 days ago, you are entitled to a full refund. If you are outside the 14-day window, Resumemaker's standard policy is to not offer refunds for the unused portion of your subscription, since the service operates on a subscription model rather than a pay-as-you-go model.
Nevertheless, if Resumemaker failed to disclose its auto-renewal terms clearly before you paid, you retain grounds to request a refund by citing the Consumer Protection Act 1999. In this case, contact support again, reference the unclear terms, and request a refund as compensation for the unfair contract practice. If Resumemaker refuses, you can escalate to the FMCA or KPDNKK.
Refund and dispute resolution for Resumemaker charges
Not all cancellation requests result in immediate refunds, and understanding your refund rights prevents you from accepting unfair terms.
Refunds within the 14-day cooling-off period
You are entitled to a refund if you cancel within 14 days of purchase, regardless of whether you have used the service. This period is called the cooling-off period and is defined in the Consumer Protection (Distance Contracts) Regulations 2008. The 14 days begin on the date you complete your purchase and receive your order confirmation email, not the date you first opened a free account.
To claim a refund, send a cancellation email to [email protected] and explicitly state: "I am cancelling within the 14-day cooling-off period and request a full refund of my subscription fee." Include your purchase date in the email. Resumemaker must process the refund within 14 days of receiving your cancellation request. The refund is typically credited back to your original payment method.
Refunds outside the 14-day cooling-off period
If you are outside the 14-day window, Resumemaker is not legally required to offer a refund under the cooling-off period rules. However, you may still qualify for a refund if Resumemaker failed to disclose its subscription and auto-renewal terms clearly at the point of purchase. This breach falls under Section 49 of the Consumer Protection Act 1999, which mandates clear disclosure of material contract terms before you are bound.
If you believe the terms were not clearly disclosed, contact support with evidence (screenshots of the checkout page, your receipt email) and explain why the terms were unclear. Request a refund as compensation for the unfair practice. Yafee has helped consumers secure refunds in these circumstances by providing clear documentation of the failure to disclose.
Chargebacks and payment dispute routes
If Resumemaker refuses your refund request and you believe the charge was unfair or unauthorized, you can initiate a chargeback through your bank or credit card issuer. A chargeback is a process in which your bank investigates the charge and, if warranted, reverses it and returns the money to you. To initiate a chargeback, contact your bank and explain that you cancelled your subscription but Resumemaker charged you again, or that the company did not disclose its terms clearly.
Your bank will request evidence, so provide your cancellation email, the confirmation (or lack thereof) from Resumemaker, and your account statements showing the disputed charge. Chargebacks can take 30 to 90 days to resolve, so use this route only if direct contact with Resumemaker fails.
Pricing structure and subscription plans
Understanding Resumemaker's pricing helps you calculate whether a refund is justified and what you should expect to be charged.
| Plan type | Duration | Price (RM) | Included features | Best for |
|---|---|---|---|---|
| Single download | One-time | 136 | Download one resume as PDF or Word | One-time job application |
| Standard subscription | 4 weeks | 139 | Unlimited downloads, spell checker, career tips, all templates | Active job seeking (1 month) |
| Annual plan (estimated) | 12 months | 575 (approximately) | All Standard features, priority support | Long-term career development |
Note that prices are shown in Malaysian Ringgit (RM) and are current as of the publication date. Resumemaker may alter pricing without notice, and exchange rates affect the final amount if you pay in another currency. Always verify the price on the Resumemaker website before completing any purchase.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward if you avoid these pitfalls, which commonly trap users and lead to unexpected charges.
Mistake 1: cancelling through the wrong channel
The biggest error users make is sending a cancellation email to Resumemaker when they purchased through Apple App Store or Google Play. Emailing support does not stop App Store or Google Play charges; you must cancel directly within those apps. Consequently, many users believe they have cancelled only to discover their bank account is charged again at renewal because the app subscription never ended.
Check your original receipt email to confirm your purchase channel. If you bought through an app store, cancel through that app, not by email.
Mistake 2: not documenting your account details before cancelling
Some users cancel and then cannot prove they did so if a dispute arises. Without screenshots of your account, billing date, and cancellation email, Resumemaker can claim they never received your cancellation request or that it was already cancelled. Always take screenshots of your account dashboard, your billing information, and your cancellation confirmation email. Store these files in a folder labelled "Resumemaker Cancellation" on your device for easy access.
Mistake 3: assuming silence means cancellation has succeeded
If Resumemaker does not reply to your cancellation email within 5 business days, do not assume your subscription is cancelled. Many users wait and hope, then are shocked to see a charge at their renewal date. Instead, send a follow-up email to [email protected] titled "Cancellation Confirmation Needed - [Your Email Address]" and ask Resumemaker to confirm in writing that your subscription is cancelled. Persist until you receive explicit written confirmation.
Mistake 4: cancelling too close to the renewal date
If your subscription renews in 2 days and you cancel on day 3, you may still be charged for the new cycle because the payment processes automatically. Cancel at least 3 to 5 days before your renewal date to be safe. If you miss this window, contact support immediately and ask them to cancel before the charge processes. In some cases, support can reverse a charge if you contact them within 24 hours of the unintended renewal.
Frequently asked questions and traps to avoid
This section addresses the most common concerns users raise when cancelling Resumemaker.
Can i get a refund after the 14-day cooling-off period?
Not automatically. After 14 days, Resumemaker's terms typically state that subscriptions are non-refundable. However, if the company failed to clearly disclose its auto-renewal terms, you have grounds to request a refund under the Consumer Protection Act 1999. Gather evidence of the unclear terms and contact support. If they refuse, escalate to the FMCA or KPDNKK.
Will cancelling my subscription delete my resumes?
No. Cancellation stops your charges and removes premium features like spell-checking, but your resumes remain in your account for at least 90 days. You can still download them during this period. If you want immediate deletion, contact support and request account termination with data erasure.
What if Resumemaker charges me after i cancel?
If a charge appears after your cancellation date, this is an unauthorized charge. Contact your bank immediately and file a dispute or chargeback. In parallel, email Resumemaker and provide your cancellation confirmation email, demanding a refund. Keep all documentation for your bank's investigation.
How long does a refund take?
Refunds typically process within 14 days of Resumemaker approving your request. However, your bank may take an additional 3 to 5 business days to credit the money to your account. If 21 days have passed and you have not received the refund, contact your bank to verify the refund status.
Checklist: steps to take before and after cancellation
Use this checklist to ensure you do not miss any critical steps.
| Task | Timing | Status |
|---|---|---|
| Take screenshots of your account and billing info | Before cancelling | [ ] Done |
| Download all resumes and cover letters | Before cancelling | [ ] Done |
| Locate your original receipt and transaction ID | Before cancelling | [ ] Done |
| Send cancellation email with all details | Immediately | [ ] Done |
| Save Resumemaker's cancellation confirmation email | Within 5 days | [ ] Done |
| Set a reminder to check your bank account on renewal date | Within 1 day of cancelling | [ ] Done |
| Monitor for unauthorized charges for 30 days post-renewal | Ongoing for 1 month | [ ] Done |
Contact details for Resumemaker support and escalation
If Resumemaker refuses to cancel your subscription or process a refund, use these contact channels and escalation routes.
Resumemaker support contacts
Email: [email protected]
Website help page: resumemaker.com/help (or resumemakeroffer.com/en/page/help)
Note that Resumemaker does not list a phone number or physical address. Email is your primary contact method.
Malaysian consumer protection escalation routes
If Resumemaker does not respond or refuses your cancellation or refund request, escalate your complaint to one of these official bodies:
- Federation of Malaysian Consumers Associations (FMCA): File a complaint at www.fomca.org.my. The FMCA is a non-governmental consumer advocacy body that investigates unfair trading practices and helps consumers resolve disputes.
- Ministry of Domestic Trade and Cost of Living (KPDNKK): File a formal complaint at www.kpdnkk.gov.my or contact your nearest KPDNKK office. KPDNKK enforces the Consumer Protection Act 1999 and can investigate companies that breach consumer protection laws.
- Bank Negara Malaysia (BNM): If you paid by credit card or online banking, report the dispute to BNM's Financial Disputes Resolution System (FDRS) at www.bnm.gov.my.
All three bodies accept complaints in English or Malay. Provide copies of your cancellation email, Resumemaker's response (or lack thereof), and evidence of any charges after cancellation.
Why you should cancel Resumemaker if you are not actively using it
Resumemaker is useful for job seekers who need a resume in the immediate term, but it becomes a waste of money if you are no longer job hunting or have already secured employment.
Situations where cancellation makes sense
Cancel Resumemaker if any of the following applies to you:
- You have completed your job applications and downloaded your final resume
- You accepted a job offer and no longer need to build or update your resume
- You prefer to use another resume tool or build your resume in Microsoft Word
- You are unhappy with Resumemaker's templates or AI writing suggestions
- The monthly cost (RM139) is not justified by your usage frequency
- You are unsure why the service charges you and want to stop the automatic billing
In all these cases, cancellation is the correct choice. Yafee has helped thousands of consumers across Malaysia cancel subscriptions they no longer use, and Resumemaker is among the most commonly cancelled services due to its hidden paywall and auto-renewal terms.
Situations where keeping Resumemaker might make sense
Keep your Resumemaker subscription only if you meet all of these criteria:
- You are actively job hunting and expect to apply for multiple positions over the next month
- You want spell-checking and expert career tips as you refine your resume
- You are comfortable with the RM139 per month cost
- You trust Resumemaker's AI writing suggestions
If only some of these apply, cancellation is still the wiser choice.
Final summary and next steps
Cancelling Resumemaker is straightforward if you follow the correct procedure for your purchase channel, document your account details, and persist in obtaining written confirmation from support. Your rights are protected by the Consumer Protection Act 1999, which guarantees a 14-day cooling-off period for distance contracts and requires clear disclosure of subscription terms before payment.
To recap: identify your purchase channel, send a clear cancellation email or request through your app store, save the confirmation, and monitor your account for 30 days after your renewal date. If charges continue after cancellation, contact your bank and escalate to the FMCA or KPDNKK if Resumemaker refuses to refund you.
Yafee specializes in helping Malaysian consumers cancel unwanted subscriptions and secure refunds for unfair charges. If you are unsure whether your cancellation succeeded or you need guidance on disputing an unexpected charge, visit Yafee.com for step-by-step support tailored to your situation. Yafee has helped thousands of consumers cancel services they no longer use, and your Resumemaker cancellation is no exception. Yafee offers free cancellation templates, chargeback guides, and escalation advice to ensure you are never trapped by a subscription you did not want.