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Frequently asked questions
Cancel Cvmaker: The Right Way to Stop Payments
How to cancel Cvmaker: your complete guide to stopping payments and protecting your rights in new zealand
What Cvmaker is and why you might use it
Cvmaker is a cloud-based CV and cover letter creation platform that uses AI-assisted templates to help you build professional job application documents. The service operates on a freemium model, offering a Basic tier at no cost and a Pro subscription for advanced functionality including downloadable documents in multiple formats, job search management tools, and live preview capabilities.
You access Cvmaker through the website or mobile applications available on the App Store and Google Play. The platform stores your data in the cloud, meaning you can build and edit your CV from any device. This convenience comes with a subscription cost if you upgrade beyond the free tier.
Understanding cvmaker's subscription tiers and pricing
The Basic plan costs you nothing and grants access to fundamental CV-building features and templates. The Pro plan begins with a 14-day trial at NZD 19 (charged in Norwegian kroner, NOK 19), after which the monthly subscription renews at approximately NZD 43 per month (NOK 319 at current exchange rates). Cvmaker displays all pricing in Norwegian kroner rather than New Zealand dollars, so your bank statement will show charges in foreign currency.
This pricing structure means you must actively cancel before the 14-day trial ends to avoid ongoing monthly charges. Furthermore, you should monitor your subscription status closely because the trial-to-paid transition is automatic once the trial period expires.
Reasons to cancel Cvmaker
You may decide to cancel if you have completed your CV project, discovered a lower-cost alternative, or determined the features do not align with your job search needs. Many users sign up for the trial, create one CV, and find they no longer need the service. If you signed up for the 14-day trial without intending to subscribe long-term, cancelling is essential to prevent unexpected charges.
Other cancellation triggers include dissatisfaction with template quality, difficulty navigating the interface, or simply finding that a competitor's tool offers better value. Whatever your reason, the cancellation process must be initiated deliberately; Cvmaker will not cancel your subscription automatically when the trial expires.
Your legal rights when cancelling Cvmaker in new zealand
Your right to cancel Cvmaker is grounded in two key pieces of New Zealand consumer law: the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws protect you when entering into any contract with a service provider, including software subscriptions.
The consumer guarantees act and your protections
Under the Consumer Guarantees Act 1993, Cvmaker must provide you with services that are of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If the service fails to meet these standards, you have the right to cancel and claim a refund. Furthermore, if Cvmaker has mislead you about its features or pricing, you can invoke the Fair Trading Act 1986 to demand remedies.
In accordance with the Consumer Guarantees Act, you have 12 months from the date of purchase to raise a complaint if the service does not perform as promised. This timeframe gives you substantial protection if Cvmaker fails to deliver what it advertised.
Cancellation rights under distance-selling rules
Because Cvmaker is a digital service delivered over the internet, it falls under distance-selling regulations. Although Cvmaker does not provide a New Zealand-based contact address for cancellation (only a Netherlands office), you retain the right to cancel under New Zealand consumer law regardless of where the company is incorporated.
The key principle is this: Cvmaker cannot use its overseas location to avoid your cancellation request. You must submit your cancellation in writing (email suffices under New Zealand law), and the company must honour it within a reasonable timeframe, typically five to ten business days.
Your legal position
You hold a strong legal position as a New Zealand consumer. Cvmaker must accept your cancellation request, honour any refund entitlements, and cease charging your payment method. If Cvmaker refuses to cancel or continues charging you after cancellation, you can escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority. The Commerce Commission has enforcement power and can compel Cvmaker to refund you and pay penalties if it breaches consumer law.
How to cancel Cvmaker: step-by-step instructions
Cancelling Cvmaker depends on whether you subscribed through the website or a mobile app, as the platform uses different payment systems for each channel.
Cancel Cvmaker if you subscribed through the website
- Log in to your Cvmaker account using your email address and password.
- Navigate to your account settings (usually found in the top-right menu or in a gear icon).
- Select "Subscription" or "Billing" from the settings menu.
- Locate your active subscription and click "Cancel subscription" or "Manage plan".
- Complete the cancellation flow by confirming you wish to cancel.
- Take a screenshot of the cancellation confirmation for your records.
- Send a follow-up email to Cvmaker's support address confirming your cancellation and requesting written confirmation.
Cancel Cvmaker if you subscribed through the app store (Apple)
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions".
- Locate Cvmaker in your active subscriptions list.
- Tap "Manage" next to the Cvmaker subscription.
- Select "Cancel subscription" and confirm your cancellation.
- The App Store will display a cancellation confirmation; screenshot this for your records.
Cancel Cvmaker if you subscribed through google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select "Manage your Google Account".
- Navigate to the "Payments and subscriptions" tab.
- Select "Subscriptions".
- Tap on the Cvmaker subscription.
- Select "Cancel subscription" and follow the on-screen prompts to confirm.
- Screenshot the final confirmation screen.
Cancel Cvmaker by contacting support directly
If the above methods do not work, or if you encounter errors, send a cancellation request directly to Cvmaker's support team. Yafee recommends including specific information in your email to ensure rapid processing.
- Compose an email with the subject line: "Subscription cancellation request".
- Include your full name, email address associated with your Cvmaker account, and your account creation date.
- Clearly state: "I request immediate cancellation of my Cvmaker Pro subscription effective today."
- Request written confirmation of the cancellation.
- Send the email to Cvmaker's support address (contact via their website's help page).
- Save a copy of your sent email and any response you receive.
Refunds and what happens after cancellation
Your eligibility for a refund depends on your subscription status and the timing of your cancellation request.
Refund entitlements explained
If you cancel during the 14-day trial period and have not been charged yet, no refund is necessary; your cancellation simply prevents the first monthly charge. Consequently, you should cancel as soon as you decide the service is not for you.
If you cancel after the trial ends and have been charged for one or more months, you may be eligible for a refund if you cancelled within 14 days of the charge. Cvmaker's refund policy typically allows a pro-rata refund (partial refund for the unused portion of the current billing month) if you cancel mid-month.
To claim a refund, send a written request to Cvmaker's support team stating the reason for cancellation and the date you subscribed. Include evidence of the charge on your bank statement. Yafee advises keeping all communications with Cvmaker in case you need to escalate the complaint later.
What happens to your data after cancellation
Once you cancel, Cvmaker will typically freeze your account access within 24 to 48 hours. You may lose the ability to download new versions of your CV or edit existing documents, depending on Cvmaker's terms. Before cancelling, download and save all your CVs and cover letters in PDF or Word format to your computer.
Cvmaker may retain your account data for an extended period for legal and tax compliance reasons, but you can request deletion of your personal data under the Privacy Act 2020. Send a data-deletion request to Cvmaker specifying the personal information you want removed.
Pricing comparison and value assessment
Understanding Cvmaker's pricing helps you decide whether cancellation is the right choice or whether another service offers better value.
| Plan | Cost (NZD) | Billing cycle | Key features |
|---|---|---|---|
| Basic | Free | N/A | Templates, live preview, basic editing |
| Pro trial | NZD 19 | 14 days | All features, unlimited downloads |
| Pro monthly | NZD 43 | Monthly (auto-renew) | All features, unlimited downloads, job search tools |
| Pro annual | NZD ~370 | 12 months | All features, discounted per-month cost |
At NZD 43 per month, Cvmaker is moderately priced for CV-building software. However, free alternatives like Canva and Resume.com offer similar functionality without subscription costs. If you rarely need to update your CV, the free Basic plan may suffice; if you require regular updates and advanced features, the cost is justified only if you use the platform consistently.
Common mistakes when cancelling Cvmaker
Cancelling a subscription involves several pitfalls, but awareness and preparation put you in control of the process.
Confusing the free tier with a paid trial
The Basic plan is permanently free and does not require cancellation. If you are using only the Basic features, no charge will occur, and no action is needed. However, if you upgraded to Pro or started a trial, you must actively cancel to avoid charges. Many users assume they have only used the free version, then discover unexpected charges weeks later because they unknowingly started a trial.
Failing to cancel before the trial ends
Cvmaker's 14-day trial automatically converts to a paid monthly subscription if you do not cancel before the trial expires. Furthermore, Cvmaker does not send you a reminder email one day before charging. If you miss the cancellation window, you will be charged NZD 19 on day 14, then NZD 43 on day 44. Cancel immediately upon signing up if you are only testing the service.
Assuming app-store cancellation works for website subscriptions
If you subscribed through the Cvmaker website but try to cancel through the App Store, your cancellation will not process because the two systems are separate. Conversely, website cancellation does not affect an app-store subscription. You must cancel using the same platform where you subscribed.
Not documenting your cancellation
Without screenshots or email confirmations, you cannot prove you cancelled if Cvmaker continues to charge you. Always take a screenshot of the cancellation confirmation screen and send a follow-up email to support requesting written confirmation. These documents protect you if you need to escalate a complaint to the Commerce Commission.
Timeline for cancellation and refunds
Understanding the cancellation timeline helps you plan and avoid unexpected charges.
| Action | Timeframe | Notes |
|---|---|---|
| Cancel during 14-day trial | Before day 14 | No charge occurs; highest priority |
| First charge processed | Day 14 after trial start | NZD 19 trial charge converts to monthly subscription |
| Cancel after first charge | Within 14 days of charge | Potential pro-rata refund eligibility |
| Refund processing | 5-10 business days | Returned to your original payment method |
| Account access removed | 24-48 hours after cancellation | Download all CVs before this point |
| Monthly renewal charge | Every 30 days from first charge | Occurs unless you cancel |
The most critical deadline is day 14 of your trial. Once this deadline passes and your first charge is processed, cancelling becomes more complex because you must then request a refund. Act decisively during the trial period to avoid complications.
What to do if Cvmaker refuses to cancel or refund
If Cvmaker does not respond to your cancellation request or denies a refund you believe you are entitled to, you have recourse under New Zealand consumer law.
Escalation to the commerce commission
The Commerce Commission is New Zealand's consumer protection authority and has the power to investigate breaches of the Consumer Guarantees Act and Fair Trading Act. If Cvmaker refuses to honour your cancellation or refund, file a formal complaint with the Commerce Commission online at www.comcom.govt.nz or by calling 0800 943 600.
Include in your complaint: your written cancellation request, copies of all emails to and from Cvmaker, screenshots of the cancellation confirmation (if applicable), and evidence of charges on your bank statement. The Commerce Commission will investigate and can compel Cvmaker to refund you and pay penalties.
Chargebacks through your bank
If Cvmaker continues to charge you after cancellation, contact your bank and request a chargeback (reversal of the unauthorized charge). Your bank has a duty to investigate disputed transactions and can reverse charges if you provide evidence that you cancelled the subscription. This process typically takes 10-15 business days.
Yafee recommends using this option only after you have exhausted direct contact with Cvmaker, because repeated chargebacks may result in Cvmaker closing your account permanently.
Cancellation checklist and next steps
Use this checklist to ensure you have completed all necessary cancellation steps and protected your interests.
| Task | Completed | Notes |
|---|---|---|
| Download all your CVs and cover letters | [ ] | Do this before cancelling |
| Log into your Cvmaker account | [ ] | Identify which platform you used (website/app) |
| Navigate to subscription settings | [ ] | Location varies by platform |
| Click "Cancel subscription" | [ ] | Confirm the cancellation prompt |
| Screenshot the confirmation | [ ] | Essential for disputes |
| Email support requesting written confirmation | [ ] | Include account email and cancellation date |
| Save all correspondence | [ ] | Store emails in a dedicated folder |
| Monitor your bank statement for charges | [ ] | Check for 30 days after cancellation |
| If charged after cancellation, contact your bank | [ ] | Request a chargeback if necessary |
Comparing Cvmaker to alternative CV tools
If you are uncertain whether to cancel, comparing Cvmaker to its competitors may clarify your decision.
| Service | Cost | Best for | Key strength |
|---|---|---|---|
| Cvmaker Pro | NZD 43/month | Structured job seeking | Job search management tools |
| Canva | Free or NZD 100+/year | Visually creative CVs | Design flexibility, vast templates |
| Resume.com | Free or NZD 68+/year | Quick CV building | Simplicity, AI suggestions |
| Google Docs | Free | Cost-conscious users | Zero cost, collaborative editing |
| Word templates | Free | Traditional formats | Offline access, no subscription |
If you prefer not to pay a monthly subscription, Google Docs and free Word templates provide adequate functionality for most job seekers. Canva offers superior design options at a lower annual cost than Cvmaker's monthly rate. Consequently, if you are cancelling Cvmaker due to cost, a free alternative may better suit your needs.
Cvmaker's contact details and address
Although Cvmaker does not provide a New Zealand mailing address, you can contact the company through the following channels:
Support email: Contact via the Help section on Cvmaker's website (the email address is typically [email protected] or a support form).
Registered office (Netherlands): Cvmaker is incorporated in the Netherlands; the company's postal address is available on the website's legal or "About" page. Nevertheless, you are not obligated to send cancellation requests by post. Email satisfies New Zealand's legal requirements for written communication, and Cvmaker must respond to your email cancellation request within a reasonable timeframe.
Online help and FAQ: The Cvmaker website includes an FAQ section and live chat support during business hours. However, these channels are best used for simple questions; formal cancellation and refund requests must be made by email for documentation purposes.
Final thoughts and next steps
Cancelling Cvmaker is straightforward when you follow the correct procedure and document every step. Your rights as a New Zealand consumer are protected by the Consumer Guarantees Act and Fair Trading Act, regardless of where Cvmaker is based. Act decisively during your trial period to avoid charges, and if Cvmaker refuses to cancel or refund you, the Commerce Commission has the authority and power to compel compliance.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, legally grounded guidance. Whether you are cancelling after the trial expires or requesting a refund after being charged, the steps and templates provided above will guide you toward a successful outcome. Download your data, confirm your cancellation in writing, and keep all documentation. If you encounter resistance, escalate to the Commerce Commission with confidence in your legal position.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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