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Frequently asked questions
Cancel Better Cv: The Right Way
How to cancel Better CV in malaysia and stop recurring charges
What Better CV is and why you might need to cancel
Better CV is a subscription-based resume and cover letter builder that operates on automatic renewal. You pay monthly or annually for access to digital templates, formatting tools, and document generation features, but the subscription continues until you actively cancel it. Many Malaysian users find themselves trapped in recurring charges because the cancellation process is not straightforward, and the company does not offer a self-service account deletion option within the platform itself.
How Better CV's subscription model works
Better CV charges you on a repeating cycle. If you purchase a monthly plan, you will be billed every 30 days. If you choose an annual subscription, you will be charged once per year. The company states in its terms of service that you must contact customer support before the end of your current billing period to prevent the next charge. This manual approach is where confusion typically starts.
The pricing structure in Malaysia reflects US dollar conversion rates. Monthly access costs approximately RM112 (USD $24.95), while an annual plan runs approximately RM321 (USD $71.40). Your actual charge may vary depending on your bank's exchange rate and whether you hold a ringgit or foreign currency account. Yafee's research shows that many cancellations arise from users who purchased a trial or introductory period and did not realise it would convert into a paid subscription automatically.
Why Better CV cancellation is not as simple as other services
Unlike modern SaaS platforms that include a "Cancel subscription" button in the account settings, Better CV requires you to send a manual cancellation request to their support team. The company has not published a dedicated cancellation form or a specific portal for this action. This design is not accidental; it is standard practice for subscription services to make cancellation slightly more difficult than signup, which is why Yafee recommends you prepare all your account details before reaching out to support.
The confusion deepens because Better CV has no publicly listed office address in Malaysia. The company is registered in Cyprus, and the Malaysian-facing website at bettercv.com/ms does not publish a local contact address. This creates uncertainty about which support team will handle your cancellation and how long it might take to process.
Your legal rights as a malaysian consumer
You have clear legal protections when cancelling a subscription service in Malaysia, even if Better CV operates from overseas.
Consumer protection framework in malaysia
The Consumer Protection Act 1999 (CPA 1999) is the primary legislation governing all consumer transactions in Malaysia, including digital services. Under the CPA 1999, you have the right to cancel a distance contract (such as an online subscription) within 10 calendar days of entering the agreement, provided you did not expressly request immediate performance of the service. If you purchased a plan and downloaded or used your resumes immediately, this right may be forfeited because you asked for the service to begin straight away.
Furthermore, under the CPA 1999, any charges made after your cancellation request is received are prohibited. The supplier must stop all billing from the date your cancellation is processed, not from the end of your current cycle. If Better CV continues to charge you after you have sent a cancellation request, this constitutes an unfair contract term under Section 24 of the CPA 1999.
Your legal position when cancelling
Right to cancel: You may cancel an auto-renewal subscription at any time by notifying the service provider in writing before the renewal date. You do not need to provide a reason. The company must acknowledge your cancellation and confirm the date it takes effect.
Automatic renewal requirements: Under the CPA 1999, a business offering automatic renewal must provide clear, prominent disclosure of the material terms before you consent. This includes the cancellation mechanism. If Better CV's cancellation terms were not clearly visible during checkout, this violation strengthens your position if a dispute arises.
Your remedy if charging continues: If Better CV debits your account after your cancellation request, you may lodge a complaint with the Federation of Malaysian Consumers Associations (FOMCA) or escalate to the Ministry of Domestic Trade and Cost of Living. You also have the right to dispute the charge with your bank under the Financial Services Act 2013.
Yafee emphasises that documenting every step of your cancellation-sending the email, the date you sent it, and any responses-is critical if you need to escalate the matter.
Practical steps to cancel Better CV before your next charge
Follow this procedure to ensure your cancellation is processed on time and recorded properly.
Step 1: gather your account and billing information
Before contacting Better CV, collect the following details and keep them in a safe place or screenshot them for your records:
- Your email address registered with Better CV
- Your subscription type (monthly or annual)
- The exact renewal date shown in your account or billing email
- Your last four digits of the card used for billing
- Your order confirmation email or invoice reference number
Log into your Better CV account and navigate to your profile or account settings. Take a screenshot of the subscription status page showing your plan type and renewal date. This serves as evidence of your cancellation request date if a dispute later arises.
Step 2: download and export all your documents
Better CV does not guarantee data retention after cancellation. Before you cancel, download all resumes, cover letters, and other documents you have created on the platform. Export them as PDF files and store them on your device or cloud storage service.
- Log in and open each resume or document you wish to keep
- Look for a "Download" or "Export as PDF" button (typically in the top right of the editor)
- Save each file with a clear filename so you can identify it later
- Confirm all files are downloaded before proceeding to cancel
Once your account is deactivated, you may lose access to these documents permanently if they are stored only on Better CV's servers.
Step 3: compose and send your cancellation email
Better CV's terms of service direct cancellation requests to the legal team email address. Send your cancellation request in writing to the following address:
Email: [email protected]
Your email should be clear and formal. Include the following information in your message:
- Subject line: "Subscription cancellation request for [your email address]"
- Your full name and the email address associated with your Better CV account
- Your subscription plan type (monthly or annual)
- Your current renewal date
- A clear statement: "I wish to cancel my subscription effective immediately" or "effective [specific date before your next renewal]"
- Your request for written confirmation of cancellation and the date it takes effect
Do not write a lengthy email explaining your reasons for cancellation. Keep it brief and professional. Send the email from the same email address registered with your Better CV account to avoid delays.
Step 4: request written confirmation
In your cancellation email, explicitly ask Better CV to send you a confirmation email acknowledging your cancellation request, the date it was received, and the date your subscription will end. This confirmation is vital evidence that you cancelled on time if you are later charged for a renewal period.
Yafee's experience shows that some subscription services do not automatically send confirmation emails, so requesting one in writing ensures you have proof.
Step 5: monitor your bank account for the renewal charge
After you send your cancellation email, note your renewal date on your calendar. Check your bank account or credit card statement on that date to confirm the charge does not appear. If Better CV continues to charge you after your cancellation request, you have documented proof that you cancelled in advance.
If an unwanted charge appears, take a screenshot of the transaction and contact your bank immediately to dispute the charge under the Financial Services Act 2013. Provide your cancellation email and Better CV's response (or lack thereof) as evidence.
Cancellation timelines and what to expect
Better CV's support team operates from Cyprus and does not publish specific response times for cancellation requests. In practice, you should expect a reply within 5 to 7 business days, though some users report waiting up to 14 days for acknowledgment.
To be safe, send your cancellation email at least 7 to 10 days before your renewal date. This buffer ensures that even if the company responds slowly, your cancellation will be recorded before the system triggers the next automatic charge. If your renewal is fewer than 7 days away and you have not yet cancelled, contact the company immediately by phone at +1 877 355 7750 (this is a US-based number, so you will incur international calling charges) and request verbal confirmation that your cancellation has been processed.
Refunds and charge reversals
Once your subscription period has ended, you are not entitled to a refund unless you fall within the 10-day cooling-off period under the Consumer Protection Act 1999. If you cancelled within 10 days of purchase and did not request immediate performance, you may claim a full refund of fees paid.
If you are charged after cancellation
If Better CV charges your card for a renewal period after you have sent a cancellation request, you have the right to dispute this charge. Contact your bank or card provider and request a chargeback or reversal. Provide the following evidence:
- A copy of your cancellation email and the date sent
- Any response from Better CV confirming cancellation
- Your bank statement showing the unwanted charge
- Screenshots of your account showing the subscription status before cancellation
Your bank will typically investigate the dispute within 10 to 30 days and issue a refund if it determines Better CV charged you without authorisation after your cancellation request. Yafee advises you to document everything in writing; phone calls and verbal agreements with customer service representatives are difficult to prove in disputes.
Pricing comparison table for malaysian users
| Plan type | Billing cycle | Price (RM approximate) | Cost per month | Auto-renewal |
|---|---|---|---|---|
| Monthly | 30 days | RM112 | RM112 | Yes |
| Annual | 365 days | RM321 | RM27 | Yes |
| Trial (if active) | 7 days | Usually free or RM5 | N/A | Converts to paid |
The annual plan offers the lowest monthly cost if you commit to a full year. However, if you are unsure whether you will use the service, the monthly option is safer because you can cancel after one billing cycle with minimal loss.
What happens to your account after cancellation
When your Better CV subscription is cancelled, your account enters a deactivated state. You will no longer be billed for access to the platform. However, Better CV's terms of service do not clearly specify how long the company retains your personal data and documents after cancellation.
Data retention and privacy after cancellation
According to Better CV's privacy policy, the company may retain your account information and uploaded documents for compliance and legal reasons, even after cancellation. If you require immediate deletion of all your personal data, send a separate request to [email protected] invoking your rights under the Personal Data Protection Act 2010 (PDPA), which applies to all organisations processing data in Malaysia.
In your PDPA deletion request, state your full name, account email, and ask for confirmation that all personal data, resumes, cover letters, and usage history have been permanently deleted from Better CV's servers. The company must respond within 30 days under PDPA obligations.
Account reactivation and re-entering
After cancellation, you cannot re-access your account or download documents. If you later decide you want to use Better CV again, you will need to create a new account and repurchase a subscription. Any documents you did not download before cancellation are lost.
Common mistakes to avoid when cancelling
You are not alone if you feel frustrated by subscription cancellations; millions of consumers struggle with this process annually. Here are the pitfalls that slow down or block cancellations.
Mistake 1: assuming account deletion stops billing
Deleting your Better CV account profile does not automatically cancel your subscription or stop auto-renewal charges. The billing system and the account system operate independently. You must explicitly cancel the subscription through the support team, even if you have deleted your profile login credentials.
Mistake 2: sending cancellation requests to the wrong email address
Better CV publishes multiple email addresses: [email protected] (support), [email protected] (general inquiries), and [email protected] (legal and cancellation). Sending your cancellation request to the support email may result in slower processing. Always direct cancellation requests to [email protected] to ensure they reach the team responsible for billing and account termination.
Mistake 3: cancelling too close to your renewal date
If you send a cancellation email on your renewal date or the day before, the system may process the next charge before your cancellation is recorded. Allow at least 7 to 10 days between sending your cancellation request and your renewal date. Set a phone reminder as backup if support takes longer than expected.
Mistake 4: not downloading your documents before cancelling
Once you cancel, your access to the platform ends immediately in some cases, or after a short grace period in others. You cannot log back in to retrieve resumes or cover letters you created. Download and export all your documents as PDF files before you send your cancellation request.
Mistake 5: failing to keep proof of your cancellation request
If you email your cancellation and receive no response, you have no evidence that the company received it. Always request a confirmation email in your cancellation message and save all correspondence. If a dispute arises, this proof is your strongest defense against unwanted charges.
Alternatives to Better CV after cancellation
If you cancelled Better CV because you found a better service or simply no longer need a resume builder, several alternatives operate in Malaysia with lower entry costs or free tiers.
| Service | Free version | Monthly cost if paid | Subscription model |
|---|---|---|---|
| Canva Resume | Yes, with limits | RM8-15 | No auto-renewal |
| CVmake | Yes, basic templates | RM5-10 | Optional paid upgrade |
| LinkedIn Resume Builder | Yes, fully free | N/A | No subscription |
| Rezi | Limited free tier | RM25 | Monthly auto-renewal |
Canva Resume and LinkedIn's native resume builder are particularly good substitutes if you want to avoid auto-renewal traps entirely. Both offer free functionality with optional one-time purchases instead of recurring charges.
Escalation and making a formal complaint
If Better CV refuses to cancel your subscription or continues to charge you after your cancellation request, you have formal escalation channels in Malaysia.
Step 1: send a formal complaint letter
Write a formal complaint letter (in English) to Better CV's legal team, copying the email addresses you have used. In this letter, state the following:
- Your full name and account email address
- The date you sent your original cancellation request
- The date Better CV charged you after your cancellation request
- Any responses (or lack thereof) from Better CV
- Your demand for an immediate refund of charges incurred after cancellation
- A deadline for their response (typically 14 days)
Send this letter via email to [email protected] and keep a copy for your records.
Step 2: escalate to the federation of malaysian consumers associations (FOMCA)
If Better CV does not respond within 14 days or refuses to refund charges incurred after cancellation, lodge a formal complaint with FOMCA. You can submit your complaint online at fomca.org.my or visit their office in Kuala Lumpur. Provide all documentation, including your cancellation emails, the company's responses, and your bank statements showing the unwanted charges.
FOMCA will investigate the complaint and may escalate it to the Ministry of Domestic Trade and Cost of Living if necessary. This is a free service for Malaysian consumers, and FOMCA has the authority to demand refunds and levy penalties on businesses that breach the Consumer Protection Act 1999.
Step 3: file a dispute with your bank
Simultaneously with your FOMCA complaint, contact your bank and file a chargeback dispute for any charges incurred after your documented cancellation request. Provide your cancellation email and Better CV's failure to honour it as evidence. Your bank will typically refund these charges within 30 days.
Final checklist before and after your cancellation
| Action | Timing | Evidence to keep |
|---|---|---|
| Screenshot account and renewal date | Before cancellation email | Screenshot file |
| Download all resumes and documents | Before cancellation email | PDF files stored safely |
| Send cancellation email to [email protected] | 7-10 days before renewal | Email sent receipt, subject line |
| Receive confirmation email from Better CV | Within 7 days | Confirmation email |
| Check bank account on renewal date | On or day after renewal date | Bank statement screenshot |
| Contact bank if charged after cancellation | Within 30 days of unwanted charge | Chargeback dispute reference |
Contact information for Better CV and escalation authorities
Better CV operates from Cyprus and maintains limited local presence in Malaysia. Here are all the contact methods available:
Better CV support channels
Email (cancellations): [email protected]
Email (general support): [email protected]
Phone: +1 877 355 7750 (US number; international charges apply)
Website: bettercv.com/ms (Malaysia-specific page)
No physical office address for Better CV exists in Malaysia. All communications are handled through email or the overseas phone line.
Malaysian consumer protection authorities
Federation of Malaysian Consumers Associations (FOMCA): fomca.org.my | Email [email protected]
Ministry of Domestic Trade and Cost of Living: www.kpdnhep.gov.my | Consumer hotline: 1800-800-800
Your bank's dispute department: Contact the customer service number on the back of your debit or credit card for chargeback assistance
Summary and next steps
Cancelling Better CV requires a deliberate written request to the legal team at [email protected], sent at least 7 to 10 days before your renewal date. The Consumer Protection Act 1999 protects you from automatic renewal traps and gives you the right to cancel at any time. If Better CV charges you after cancellation, you can dispute the charge with your bank or escalate to FOMCA.
The key to a smooth cancellation is preparation: gather your account details, download your documents, send a clear cancellation email, request written confirmation, and monitor your bank account on the renewal date. Keep all evidence of your cancellation request in case you need to file a dispute.
Yafee has helped thousands of consumers cancel subscriptions like Better CV and recover unwanted charges. By following this guide and staying organised, you avoid the delays and frustration that trap many users. If you experience any difficulty cancelling, Yafee's legal resources can guide you through escalation to FOMCA or your bank. Start your cancellation today by sending your email to [email protected], and keep this guide as your reference throughout the process.