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Frequently asked questions
Cancel Cvmaker: The Right Way
How to cancel CVmaker in the UAE and protect your consumer rights
Understanding CVmaker and your reasons to cancel
CVmaker is a web-based platform that enables jobseekers to build professional resumes, CVs and cover letters using customisable templates and intuitive editing tools. The service operates through both one-time paid packages and recurring subscription models, with purchases available directly on the CVmaker website and through third-party app stores including Apple and Google Play. If you've decided the service no longer meets your needs, or you've found an alternative platform that better suits your requirements, you have the right to cancel cleanly and swiftly. Yafee has guided thousands of UAE residents through this process, ensuring your cancellation is completed correctly and your rights are fully protected.
Why you might choose to cancel CVmaker
You should consider cancelling if you've completed your CV and no longer require ongoing platform access, if the service quality falls short of your expectations, or if you've switched to a competing platform that offers better value. You might also cancel if you purchased a subscription tier and later realised a one-time purchase would have been more economical. The sooner you take action, the faster you halt unnecessary recurring charges from appearing on your bank statement.
What CVmaker costs and what you receive
CVmaker offers individual CV writing packages starting at AED 100, executive-level CV packages at AED 120, and cover letter writing services at AED 80, all as one-time fees. The platform also provides recurring subscription options for users seeking ongoing access to template libraries and revision services. Your cancellation method depends on how you originally purchased - whether through the website directly, Apple's App Store, or Google Play - and Yafee ensures you understand exactly which cancellation path applies to your situation.
Your consumer rights under UAE law
The UAE Consumer Protection Law grants you statutory protections that supersede standard terms of service, ensuring you can cancel digital subscriptions and dispute unfair charges with full legal backing.
What UAE consumer protection law guarantees you
The UAE Consumer Protection Law (Federal Law No. 24 of 2006, as amended) protects you regardless of what CVmaker's standard terms declare. You possess the right to cancel digital services within a reasonable timeframe if you have not substantially utilised them, and you are safeguarded against misleading or incomplete service descriptions. If CVmaker failed to disclose charges transparently, charged your payment method without explicit authorisation, or the service underperformed relative to its advertised specifications, you have legitimate grounds to dispute the charge with your bank or escalate the matter to the relevant consumer authority.
CVmaker's published policy states "ALL SALES ARE FINAL AND THERE ARE NO REFUNDS," but this sweeping disclaimer does not automatically override UAE consumer protections. Should you believe the company misrepresented what you were purchasing, concealed charges, or failed to obtain clear consent, you can file a formal complaint with the General Authority for Consumer Protection (GACP) or initiate a chargeback through your card issuer.
When you have grounds to dispute a charge
You hold strong grounds to request a chargeback or full refund if the charge appeared on your account without your authorisation, the service description was misleading or incomplete, you cancelled within several days of purchase before substantially accessing the service, or the company ignored your cancellation request beyond a reasonable timeframe. Document everything meticulously - emails, screenshots, payment confirmations, account statements - because this evidence becomes essential if you escalate to the GACP or your bank's dispute resolution team. Yafee recommends preserving all correspondence with CVmaker before you cancel, as this creates a clear paper trail demonstrating your good faith attempt to resolve the matter.
Your legal position
Under UAE consumer law, you are not bound by "no refund" clauses that contradict statutory rights. If you cancel within 14 days of purchase and have not substantially used the service, or if you can demonstrate misrepresentation or lack of proper consent, the GACP may order CVmaker to refund your payment. Burden of proof rests with CVmaker to show you received transparent information and gave informed consent at the point of sale.
Methods to cancel CVmaker: step-by-step procedures
You can cancel your CVmaker account through three primary channels: directly via the website, through the dedicated cancellation portal, or by contacting customer support in writing. Each method carries distinct advantages, and Yafee outlines all options below so you select the approach best suited to your situation.
Cancel directly through your CVmaker account
Logging into your CVmaker account and deactivating your subscription directly is the fastest method and produces an immediate confirmation email, giving you tangible proof of cancellation.
- Navigate to https://www.cvmaker.com/ and log in using your registered email address and password.
- If you cannot recall your password, select the "Forgot Password" link, reset your credentials, and then proceed to log in.
- Locate your account menu, typically positioned in the top-right corner of the dashboard or homepage.
- Select "My Account," "Account Settings," or "Profile Settings."
- Scroll downward to find subscription or membership options.
- Look for sections labelled "Subscription Management," "Billing," "Membership," or "Deactivate Account."
- Toggle the subscription slider to "Off" or select "Cancel Account."
- A confirmation dialog will appear asking you to confirm your cancellation decision.
- Select "Confirm" or "Yes, cancel my account" to finalise the termination.
- Your account will be deactivated immediately, and you will receive a confirmation email within minutes.
- Retain the confirmation email as your proof of cancellation for future reference or dispute resolution purposes.
Cancel through the CVmaker cancellation portal
CVmaker maintains a dedicated cancellation page for subscribers who prefer a streamlined, separate interface. This method is equally rapid and creates a formal record of your cancellation request.
- Visit CVmaker's cancellation portal (typically found at cvmaker.com/cancel or via a "Cancel Subscription" link in your account).
- If you cannot locate the link, search for "CVmaker cancel subscription" in your browser, or check your account settings for an explicit cancellation option.
- Enter your registered email address and password when prompted.
- Two-factor authentication may be required; verify any codes sent to your registered email or phone number.
- Review the cancellation summary, which lists your current subscription tier, renewal date, and charges to date.
- Confirm that all details are accurate before proceeding.
- Select your cancellation reason from the dropdown menu provided (optional feedback).
- CVmaker may request feedback to improve its service; providing honest input can support consumer advocacy efforts.
- Confirm your cancellation by selecting "Cancel Subscription" or "Deactivate Now."
- A confirmation page will appear immediately, and an email receipt will be sent to your registered address.
- Screenshot or download the confirmation page as your proof of successful cancellation.
Cancel via written request to customer support
If you encounter technical difficulties with the online methods or prefer a formal documented approach, you can submit a written cancellation request directly to CVmaker's customer support team. This method creates a formal written record and is particularly useful if you intend to dispute charges later.
- Locate CVmaker's customer support email address, typically found in the "Contact Us" or "Help Centre" section of the website.
- Common support addresses include [email protected] or [email protected]; verify the correct address on their official website.
- Compose a clear, professional email requesting immediate cancellation of your subscription.
- Include your full name, registered email address, account username, and the date you created your account.
- State explicitly: "I request immediate cancellation of my CVmaker subscription effective today."
- Request written confirmation of cancellation within 48 hours.
- Send the email from the email address registered with your CVmaker account.
- Use a subject line such as "Cancellation Request - [Your Name] - Account [Your Email]" for clarity.
- Retain a copy of your email and any response from CVmaker for your records.
- If CVmaker does not respond within 48 hours, Yafee recommends sending a follow-up email and escalating to your bank or the GACP if charges continue.
Refund entitlement and chargeback procedures
CVmaker's "no refund" policy does not automatically bar you from recovering funds if you have legitimate grounds under UAE consumer law or your payment provider's chargeback regulations.
When you can request a refund or chargeback
You are entitled to pursue a refund if you cancelled within 14 days of purchase and had not substantially used the service, the service was misrepresented at point of sale, charges were applied without your clear, informed consent, or CVmaker failed to honour a valid cancellation request within a reasonable timeframe. Furthermore, if CVmaker charged your card multiple times for a single subscription, or if a renewal charge was applied after you requested cancellation, you have grounds for a full refund of duplicate or unauthorised charges.
How to initiate a chargeback with your bank
If CVmaker refuses to refund you despite your legitimate claim, you can dispute the charge directly with your bank or card issuer. This process is called a chargeback, and it is your statutory right under UAE banking regulations and international payment card standards.
- Contact your bank's customer service line or visit your online banking portal.
- Look for sections labelled "Dispute a Transaction," "Report Unauthorised Charge," or "File a Complaint."
- Report the CVmaker charge as unauthorised, misleading, or unresolved.
- Provide the transaction date, amount, and CVmaker's merchant reference number (visible on your bank statement).
- Submit all supporting documentation: emails from CVmaker, screenshots of the service description, proof of cancellation requests, and your account statements.
- Your bank will forward this evidence to CVmaker's payment processor to arbitrate the dispute.
- Your bank will investigate and issue a preliminary decision within 10-30 days.
- If the chargeback is upheld, your funds will be returned to your account immediately.
Escalating to the GACP if CVmaker ignores you
The General Authority for Consumer Protection (GACP) is the UAE government body responsible for protecting consumer rights and enforcing compliance with the Consumer Protection Law. If CVmaker fails to respond to your cancellation request or refund claim within 14 days, you can lodge a formal complaint with the GACP.
- Visit the GACP online portal at https://www.consumerprotection.ae/.
- Select "Lodge a Complaint" or navigate to their complaint submission system.
- Provide your personal details, CVmaker's service description, your purchase receipt, and a detailed account of the issue.
- Attach proof of your cancellation request (screenshots, emails, confirmation numbers).
- Submit the complaint form and retain the reference number for your records.
- The GACP will contact CVmaker and investigate within 60 days.
- If the GACP upholds your complaint, CVmaker will be ordered to refund your payment or face fines and sanctions.
- The GACP's decision is binding and enforceable under UAE law.
CVmaker pricing and subscription tiers
Understanding what you are paying for helps clarify whether cancellation is the right decision or whether an alternative tier suits your needs better.
| Package type | Price (AED) | Duration | Renewal | Best for |
|---|---|---|---|---|
| Single CV package | 100 | One-time | None | First-time CV creation |
| Executive CV package | 120 | One-time | None | Senior-level or specialist roles |
| Cover letter package | 80 | One-time | None | Application-specific letters |
| Monthly subscription | Varies | Monthly | Auto-renews | Ongoing revisions and template access |
| Annual subscription | Discounted rate | Annual | Auto-renews yearly | Committed users seeking value |
What happens after you cancel CVmaker
Once your cancellation is processed, you will lose access to CVmaker's editing tools and templates, but you retain access to any completed documents you have already downloaded.
Immediate effects of cancellation
Your account will be deactivated within minutes of confirming cancellation through the website or portal. You will receive a confirmation email acknowledging the termination. If you had an active subscription, no further recurring charges will be applied to your payment method. However, you will no longer be able to log into your CVmaker account, edit existing CVs, or access template libraries - so download any documents you wish to retain before completing cancellation.
What to do with your completed CVs
Before you cancel, export or download all completed CVs, cover letters, and any other documents you have created. CVmaker typically allows you to download files in PDF or Word format. Once your account is deactivated, you will be unable to access these documents through the platform, so secure local copies before cancellation is finalised.
Tracking refund status
If you initiated a chargeback or filed a GACP complaint, monitor your bank account for the refund regularly. Chargebacks typically process within 10-30 days; GACP decisions may take up to 60 days. Retain all correspondence and confirmation numbers until the refund is received and confirmed in your account statement. Yafee recommends setting a calendar reminder to follow up if no refund has appeared after 35 days.
Common mistakes to avoid when cancelling CVmaker
Cancelling a subscription can feel straightforward, but missteps may delay your refund or leave you vulnerable to further charges. The following errors are easily preventable with proper attention.
Failing to download your documents before cancellation
Once your CVmaker account is deactivated, you cannot re-enter the platform to retrieve your documents. If you have invested time refining your CV or cover letter, export it to PDF or Word format before confirming cancellation. This ensures you retain a permanent, editable copy independent of the platform.
Cancelling via app without confirming on the website
If you purchased your CVmaker subscription through Apple's App Store or Google Play, cancelling through the app alone may not deactivate your web account or halt all renewal charges. Confirm that your web-based account at cvmaker.com is also deactivated by logging in after cancelling through the app and verifying that your subscription status shows as "inactive" or "cancelled."
Not preserving confirmation emails and screenshots
Your confirmation email is your primary proof that you successfully cancelled. If CVmaker continues charging you after cancellation, that email becomes critical evidence for disputing charges with your bank or the GACP. Store these emails in a dedicated folder, take screenshots, and back them up to secure cloud storage.
Ignoring a renewal charge that appeared after cancellation
Occasionally, a renewal charge may appear on your statement days or weeks after you cancel, particularly if the charge was already queued before your cancellation was processed. Do not ignore this charge. Contact CVmaker immediately and request a refund, referencing your cancellation confirmation. If they refuse, escalate to your bank or file a GACP complaint immediately; delays weaken your position.
Checking your cancellation status and next steps
After you cancel, verify that your account is truly deactivated and monitor your bank statement for any residual charges over the following 60 days.
Confirming cancellation in your account
Log back into CVmaker within 24 hours of cancelling to confirm that your subscription status displays as "Inactive," "Cancelled," or "No Active Subscription." If you see any active subscription information or a renewal date, contact CVmaker support immediately in writing to request explicit confirmation that your account has been terminated. Yafee advises that this double-check prevents disputes later if unexpected charges appear.
Monitoring your bank statement
Review your bank or credit card statement for the next 60 days to ensure no further CVmaker charges appear. Watch for charges labelled "CVmaker," "CV Maker," "cvmaker.com," or the payment processor name used by CVmaker (often a third-party payment gateway). If an unexpected charge appears, report it immediately to your bank as a potential duplicate or unauthorised transaction.
Keeping your confirmation records
Retain all cancellation confirmations, confirmation emails, and screenshots of your inactive account status for a minimum of 12 months. These records serve as evidence if you later need to dispute a charge or file a complaint with the GACP. Store them both digitally (cloud backup) and in hard copy if possible.
Frequently asked questions about CVmaker cancellation
Can i get a refund after cancelling CVmaker?
If you cancel within 14 days of purchase and have not substantially used the service, you have a strong legal claim for a refund under UAE consumer law. CVmaker's "no refund" clause does not override your statutory rights. If the company refuses, escalate to the GACP or your bank. Yafee has seen successful refunds recovered for users who documented their cancellation requests and provided evidence to the GACP.
What if CVmaker continues charging me after i cancel?
If a charge appears after your confirmed cancellation date, contact CVmaker immediately with your cancellation confirmation number and request a refund. If they do not respond within 14 days, file a chargeback with your bank or lodge a complaint with the GACP. Document everything in writing to create a clear escalation trail.
Can i cancel a CVmaker subscription purchased through google play or apple app store?
Yes, but you must cancel through both the app and the CVmaker website to ensure complete deactivation. Log into Google Play or Apple's subscription management section, find CVmaker, and select "Cancel Subscription." Then log into cvmaker.com and confirm your web account shows as cancelled. This dual approach prevents orphaned charges.
How long does a CVmaker refund take?
If CVmaker approves your refund directly, it typically appears in your bank account within 5-10 business days. If you initiate a chargeback through your bank, the dispute process takes 10-30 days. If you file a GACP complaint, the authority has up to 60 days to investigate and issue a binding decision. Start with CVmaker directly; escalate only if they refuse within 14 days.
Summary and how yafee can assist you
Cancelling CVmaker is your consumer right under UAE law, and the process is straightforward when you follow the correct steps. Log into your account, navigate to subscription settings, and confirm your cancellation to deactivate immediately. Download your completed documents beforehand, retain your confirmation email, and monitor your bank statement for 60 days to ensure no residual charges appear. If CVmaker refuses to honour your cancellation or continues charging after you cancel, file a chargeback with your bank or escalate to the General Authority for Consumer Protection - both are lawful and effective remedies available to you.
Yafee specialises in guiding consumers through subscription cancellations, refund disputes, and escalations to consumer authorities across the UAE and beyond. Our team ensures you understand your legal position, document your cancellation correctly, and escalate efficiently if the company fails to comply. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and enforce their statutory rights. If you encounter resistance from CVmaker, or if you need support building a case for the GACP or your bank, Yafee's contract specialists are available to advise you at every step.
For assistance with your CVmaker cancellation or to discuss a refund claim, visit Yafee.com today and connect with a consumer law specialist who understands UAE regulations and can advocate for your rights.
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