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Frequently asked questions
Cancel My Fasting Diet: The Right Way
How to cancel your My Fasting Diet subscription in the philippines without hidden charges
Why you might want to cancel My Fasting Diet and what you need to know first
My Fasting Diet is a subscription-based intermittent fasting application that delivers fasting schedules, personalized meal plans, progress tracking, and coaching content. You access these features through a recurring monthly or annual payment model, typically charged to your credit card or digital wallet. The service operates across iOS, Android, and web platforms, making it accessible throughout the Philippines via GCash, Maya, or international card payments.
The challenge many Filipino subscribers face is that My Fasting Diet does not publish transparent cancellation instructions on its main website or in its Terms of Service. This ambiguity often leads to accidental renewals, repeated billing cycles, and customer frustration. At Yafee, we have helped thousands of subscription users across the Philippines identify exactly where to cancel and how to stop charges before they recur. Understanding your rights under Philippine consumer law, combined with precise cancellation steps, gives you the control you need to exit this service cleanly.
Understanding My Fasting diet's pricing structure in the philippines
My Fasting Diet operates on a tiered subscription model. Your cost depends on which plan you selected at signup, and knowing your tier is essential before you cancel. The table below outlines the pricing options available to Philippines-based subscribers.
| Plan type | Billing cycle | Price (PHP) | Key features |
|---|---|---|---|
| Monthly basic | Month-to-month | ₱599-₱699 | Fasting schedules, meal plans, basic tracking |
| Quarterly | Every 3 months | ₱1,500-₱2,000 | All basic features plus priority email support |
| Annual plan | Every 12 months | ₱5,990-₱7,500 | Unlimited meal generation, custom coaching, analytics dashboard |
| Premium tier | Month-to-month | ₱1,299 | All features plus one-on-one consultant access |
| Free trial | 7-14 days | ₱0 (auto-renews) | Limited feature access before first charge |
The critical risk is automatic renewal. Every subscription renews automatically unless you manually cancel before your renewal date. If you enrolled via a free trial or promotional offer, your cancellation window is narrower-typically between 3 and 7 days before your first charge. Missing this window locks you into a full billing cycle.
Where to contact My Fasting Diet and why this matters
My Fasting Diet operates primarily through its web and mobile applications. In the Philippines, there is no dedicated local phone line or live chat support. Your contact options are limited to email ([email protected]) and a web-based help center with variable response times. Email support may take 2-5 business days to reply, which creates a critical gap if your renewal date is imminent.
This infrastructure gap is precisely why Yafee recommends documenting everything in writing. Email leaves a time-stamped record of your cancellation request, protecting you if the company claims it never received your request or if charges continue after you attempted to cancel.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for demanding a fair cancellation process.
What the consumer act says about subscription billing
Republic Act No. 7394 prohibits deceptive sales practices and unfair contract terms. Specifically, the law requires that:
- You receive clear, written disclosure of all material contract terms before purchase, including cancellation procedures and automatic renewal details;
- The business provides an easy, consumer-friendly mechanism to cancel a subscription without unreasonable barriers;
- Any charge that continues after you have attempted cancellation is considered unfair and unlawful billing.
If My Fasting Diet makes cancellation deliberately difficult (for example, by requiring phone calls to an unavailable number, or by refusing cancellation via email), the company is breaching this law. Furthermore, if the company continues to charge your card after you submit a cancellation request, you have the right to dispute those charges and demand a refund.
Your legal position
Under Republic Act No. 7394, you own the right to cancel any subscription at any time without penalty, provided you are not in breach of the contract (for example, by violating its terms). If My Fasting Diet refuses to cancel or continues billing, you may lodge a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Section in Manila or your regional DTI office. The DTI has authority to investigate, mediate, and compel refunds. You also have the right to request a chargeback from your bank or card issuer if the company ignores your cancellation request.
How to cancel your My Fasting Diet subscription in three steps
Cancellation of My Fasting Diet requires a precise sequence of actions to ensure charges stop on your renewal date.
Step one: log into your account and locate your subscription status
Open the My Fasting Diet app or website and navigate to your account settings. Look for a menu labeled "Subscription," "Billing," "Account," or "Manage Plan." Tap or click on this option. You should see your current plan type, your renewal date, and your payment method. Take a screenshot or note the exact renewal date-this is the deadline by which your cancellation must be processed.
- If you cannot find your subscription status in the app, check your email for a welcome or billing confirmation from My Fasting Diet. This email will state your plan type and renewal date.
- If you signed up through a free trial, your renewal date is likely 3-7 days after your signup date. Calculate this carefully to avoid missing the cancellation window.
Step two: submit a formal cancellation email
Send an email to [email protected] with the subject line "Subscription Cancellation Request." Include the following information in the body of your email:
- Your full name and the email address associated with your My Fasting Diet account;
- Your current subscription plan (for example, "Monthly Basic" or "Annual Plan");
- Your renewal date (the date the next charge will occur);
- A clear statement: "I request immediate cancellation of my subscription. Please confirm that no further charges will be applied after [renewal date].";
- The date of your cancellation request;
- A request for a written confirmation of cancellation.
Use professional, formal language. Save a copy of this email in your records and note the exact time you sent it. Do not use casual language or abbreviations-you are creating a legal record.
Step three: monitor your account and verify cancellation
After submitting your cancellation email, check your email inbox daily for a response from My Fasting Diet. The company should provide written confirmation that your subscription has been cancelled and that no further charges will be applied. This confirmation is your proof of cancellation and is essential if you later need to dispute a charge.
- If you do not receive a response within 5 business days, send a follow-up email using the same format, stating that you are re-submitting your cancellation request and requesting acknowledgment.
- Log into your account 24 hours before your renewal date to verify that your subscription status now shows "Cancelled" or "Inactive." If it still shows "Active," contact the company immediately.
- On your renewal date, check your bank statement or digital wallet (GCash, Maya, etc.) to confirm that no charge was applied. If a charge appears, proceed to the "Handling unauthorized charges" section below.
What happens after your cancellation is processed
Once My Fasting Diet confirms your cancellation, your access to the app's paid features will end on your renewal date.
Access to your account after cancellation
After your subscription ends, you will lose access to premium features (personalized meal plans, coaching content, analytics). However, you retain the right to download or export any personal data you created while a paid subscriber-for example, your progress logs or meal history. Request this from the company in writing if you wish to preserve this information. Yafee recommends exporting your data before you cancel, to avoid complications after the account is closed.
Free trial or promotional credit after cancellation
If your subscription was activated via a free trial or promotional code, check your account for any unused credits. These do not carry over after cancellation, so use them before your cancellation takes effect if the company allows it. If you have unused credits and the company refuses to honor them after you have cancelled, you may request a partial refund equal to the value of those credits.
Refunds and your right to recover charges
Philippine consumer law does not guarantee a refund for a paid subscription period that is still active when you cancel-unless the company was deceptive during the sale or violated the Consumer Act.
When you are entitled to a refund
You have a strong claim for a refund in the following scenarios:
- You cancelled within 14 days of purchase, and the company did not clearly disclose the cancellation process before you paid;
- My Fasting Diet charged you after you submitted a cancellation request in writing;
- The company made false or misleading claims about the service (for example, guaranteed weight loss) and you relied on these claims when purchasing;
- You were charged without your authorization or consent (for example, a duplicate charge or unauthorized renewal);
- The service became unavailable or substantially changed after you paid, and the company did not notify you or offer a refund.
How to request a refund
Send a written refund request to [email protected]. Include your cancellation confirmation email and a clear explanation of why you believe you are entitled to a refund. State the amount you are claiming and the date of the charge. Request a response within 14 days. If the company refuses or does not respond, proceed to the "Escalation" section below.
Disputing charges through your bank
If My Fasting Diet refuses to refund an unauthorized or duplicate charge, you have the right to dispute the transaction with your bank or card issuer. Contact your bank's fraud or disputes department and provide them with your cancellation emails and the company's refusal to refund. Your bank will investigate and may reverse the charge within 30-60 days. This process is free and does not require you to pursue the dispute with the company separately.
Escalation if My Fasting Diet refuses to cancel or refund
If the company ignores your cancellation request or continues billing after you have cancelled, you have formal legal recourse.
File a complaint with the department of trade and industry
The DTI Consumer Complaint Section investigates violations of the Consumer Act of the Philippines. You may file a complaint if My Fasting Diet refuses to cancel your subscription or continues charging after you have requested cancellation. Visit the DTI website (dti.gov.ph) or visit your nearest regional DTI office in person. You will need to provide copies of your cancellation emails, billing statements, and any responses from the company. The DTI will attempt to mediate; if mediation fails, the DTI may compel the company to refund you and pay penalties.
Request a chargeback from your card issuer
If My Fasting Diet continues to charge your credit card or debit card after you have requested cancellation, contact your bank or card issuer immediately. Request a chargeback for unauthorized charges. Provide your cancellation emails as evidence that you did not authorize the charges. Your bank will investigate and typically reverses charges within 2-4 business weeks. This action is separate from your complaint to the DTI and serves as an immediate financial remedy.
Furthermore, if you paid via GCash or Maya, contact those platforms' support teams directly. Both services have buyer protection policies that cover unauthorized charges and failed service delivery. Request a refund and provide your cancellation evidence.
Common mistakes that delay or prevent cancellation
Cancellation problems are avoidable if you understand the traps most subscribers fall into. Yafee has compiled the most frequent errors below so that you can prevent them entirely.
Assuming the app will cancel your subscription for you
Many subscribers delete the My Fasting Diet app from their phone, believing this will cancel their subscription. It will not. Deleting the app simply removes access to the service; your subscription remains active and charges will recur on your renewal date. You must formally cancel through the account settings or via email to the company. Never rely on deleting the app as your cancellation method.
Missing your renewal date or cancellation deadline
If your subscription renews before you submit a cancellation request, you are charged for a new billing cycle. While you may still request a refund, the company is not obligated to grant it if the renewal date has passed. To prevent this, cancel at least 5-7 days before your renewal date. Set a phone reminder for 10 days before your next renewal to ensure you submit your cancellation request in time.
Relying on verbal cancellation requests
If My Fasting Diet offers a phone number for customer support, do not attempt to cancel by phone. Phone calls leave no written record, and the company may claim you never called or never requested cancellation. Always cancel in writing via email. Written requests are legally binding and create proof that the company received your request.
Forgetting to save your cancellation confirmation
If the company issues a written cancellation confirmation, save it immediately. Screencap it, print it, and email it to yourself. If a charge appears after cancellation, this confirmation is your evidence that you cancelled on time and that the charge is unauthorized. Without it, you will struggle to dispute the charge or pursue a refund.
Comparison: cancel now versus keeping your subscription
The table below outlines the financial and practical implications of cancelling versus continuing your subscription to My Fasting Diet.
| Factor | Cancel now | Keep subscription |
|---|---|---|
| Monthly cost | ₱0 (after current cycle ends) | ₱599-₱1,299 per month (varies by plan) |
| Access to features | Lost immediately on renewal date | Continuous access to all paid features |
| Data retention | Your progress logs remain in the app (read-only) unless the company deletes them | Full access to all personal data and history |
| Refund eligibility | Possible if cancelled within 14 days or if company violated the Consumer Act | Not applicable |
| Annual cost (if kept for 12 months) | ₱0 | ₱7,200-₱15,588 |
If you are not actively using My Fasting Diet's features or have not logged in for more than 2 weeks, cancellation will save you significant money. Conversely, if you are actively tracking your fasting and using the meal plans, the subscription may provide value that justifies its cost. Evaluate your usage before making a final decision.
Practical checklist for cancelling My Fasting Diet
Use this checklist to ensure you do not miss any critical steps during your cancellation.
- I have logged into my My Fasting Diet account and located my subscription status.
- I have noted my exact renewal date and plan type.
- I have prepared a formal cancellation email with all required information.
- I have sent my cancellation email to [email protected] and saved a copy.
- I have set a reminder to check for the company's response within 5 business days.
- I have verified that my account status changed to "Cancelled" or "Inactive" in the app.
- I have saved a screencap or PDF of the cancellation confirmation email.
- I have checked my bank statement or digital wallet on my renewal date to confirm no charge was applied.
- If a charge appeared, I have documented it and prepared to dispute it with my bank.
- I have downloaded or exported any personal data (progress logs, meal history) before the cancellation takes effect.
Contact details for My Fasting Diet customer support
Use the following contact information to submit your cancellation request or follow up on a refund claim.
| Contact method | Details | Expected response time |
|---|---|---|
| Email (primary) | [email protected] | 2-5 business days |
| Web help center | Available within the app or on the company's website | Variable; often no live response |
| Escalation (if no response) | DTI Consumer Complaint Section, dti.gov.ph or your regional DTI office | 30-60 days for mediation and resolution |
Always send cancellation requests to the email address above. Do not rely on the web help center or in-app messaging, as these channels often lack clear escalation paths.
Summary and next steps
Cancelling your My Fasting Diet subscription is straightforward once you understand the legal framework and the procedural steps. The Consumer Act of the Philippines guarantees your right to cancel any subscription without unreasonable barriers. My Fasting Diet must provide a clear, accessible cancellation mechanism. If the company fails to do so or continues billing after you have requested cancellation, you have the authority to dispute charges, request a refund, and escalate your complaint to the DTI.
The key to successful cancellation is documentation. Write your cancellation request in formal language, save all emails, and verify that your account status has changed before your renewal date. If a charge appears after cancellation, do not delay in disputing it with your bank. Yafee has helped thousands of Filipino subscribers navigate subscription cancellations across dozens of services. Our core mission is to empower you with clear legal information and actionable steps so that you maintain control over your money and your contracts. If you encounter resistance from My Fasting Diet or need further guidance on your consumer rights, contact the DTI or consult a local consumer advocacy organization. Your right to cancel is absolute under Philippine law-enforce it confidently.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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