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Frequently asked questions
Cancel Book Of The Month: The Right Way
How to cancel Book Of The Month from new zealand in 2026
What Book Of The Month is and how it works
Book Of The Month is a subscription service that delivers curated hardcover books to your door each month. You receive a monthly credit to select one title from an editorial selection, or you can skip months when nothing appeals to you. The service operates on automatic renewal until you cancel.
When you join, you commit to a subscription plan billed monthly or annually. Your membership credit arrives with a selection window, and you pick your preferred title before the deadline. If you do not choose, the service selects a default book for you unless you skip that month. Unused credits expire once you cancel, so understanding the refund rules before you sign up is essential.
Pricing and subscription tiers
Book Of The Month offers flexible membership plans tailored to different reading habits. The table below outlines your options:
| Plan | Billing cycle | Monthly cost (NZD) | Annual cost (NZD) | Credit included |
|---|---|---|---|---|
| Standard membership | Month-to-month | $24 | $240 | One book per month |
| Standard membership | Annual (prepaid) | N/A | $216 | One book per month |
| Plus membership | Month-to-month | $34 | $340 | Two books per month |
| Plus membership | Annual (prepaid) | N/A | $306 | Two books per month |
| Premium membership | Month-to-month | $49 | $490 | Four books per month |
| Premium membership | Annual (prepaid) | N/A | $441 | Four books per month |
Annual prepayment offers savings of around 10% compared to month-to-month billing. However, prepaid annual subscriptions create stronger cancellation considerations, as you forfeit unused credits upon cancellation.
Is Book Of The Month right for you
This service suits readers who enjoy discovering new titles curated by industry experts and prefer physical books delivered to your home. If you read regularly and embrace the editorial selection, it can deliver value. However, if you accumulate unread books, prefer unlimited choice from thousands of titles, or have storage constraints, cancelling early may preserve your spending.
Yafee recommends assessing your actual reading pace before signing up for an annual plan. If you read fewer than one book per month, the monthly option gives you flexibility to cancel without financial penalty.
Your consumer rights in new zealand
Before you cancel, understand what legal protection New Zealand law gives you as a consumer.
Consumer guarantees act and your statutory protections
Under New Zealand's Consumer Guarantees Act 1993, Book Of The Month must provide services with due care and skill. The company cannot contract out of your statutory rights simply by publishing terms and conditions online. This means if the service fails to deliver books, charges you incorrectly, or misleads you about cancellation terms, you have legal recourse.
The Consumer Guarantees Act protects you regardless of what Book Of The Month's own terms state. If you cancel and the company refuses a refund you believe you are entitled to, you can escalate to the Commerce Commission or dispute the charge through your bank's chargeback process. Document all communication with Book Of The Month before taking this step, as written evidence strengthens your position.
Yafee has helped thousands of consumers understand their rights under this Act, and the same protections apply to your subscription cancellation.
Distance selling and 14-day cooling-off rights
New Zealand consumer law gives you a 14-day cooling-off period for distance contracts (those made online or by phone). If you joined Book Of The Month online and change your mind within 14 days, you can cancel and request a refund of your subscription fee, provided you have not yet received your first shipment or have received only one box.
Keep records of your signup date and the date your first order was dispatched. If you cancel within this 14-day window, contact support in writing and reference your cooling-off rights under the Consumer Guarantees Act. This period is not a courtesy: it is a statutory entitlement in New Zealand.
Your legal position
You have the right to cancel Book Of The Month at any time. If you cancel outside the 14-day cooling-off period, the company may charge you a final subscription fee or withhold a pro-rata refund, depending on your billing cycle. However, you are entitled to transparency about these terms before you sign up, and any hidden charges breach the Consumer Guarantees Act. If the company refuses to explain cancellation fees or denies your refund claim, the Commerce Commission is your escalation point.
Why you might want to cancel Book Of The Month
Common reasons New Zealand subscribers cancel include subscription fatigue, accumulating unread books, or cost re-evaluation.
If your reading has slowed, your budget has tightened, or you prefer digital books and audiobooks, cancelling frees up your cash. Annual prepayment can make this decision harder because cancellation forfeits remaining credits, but you remain entitled to cancel under New Zealand consumer law. Yafee recommends reviewing your actual reading pace before your next renewal date.
You also have the right to pause your subscription for one or two months instead of cancelling outright. This option preserves your account and lets you resume without re-entering payment details. Check whether pausing is available on your account page before you cancel.
How to cancel Book Of The Month
You have four main routes to cancel your subscription, depending on how you signed up and what access you have.
Cancel via the Book Of The Month website
This is the fastest method for most New Zealand subscribers with an active online account.
- Visit bookofthemonth.com and sign in with your email and password.
- If you have forgotten your password, use the "Forgot Password" link and reset it before proceeding.
- Navigate to Account Settings or My Account, usually found in the top-right menu or under your profile icon.
- On mobile, this may appear as a hamburger menu (three horizontal lines).
- Look for a "Manage Subscription", "Billing", or "Cancel Subscription" link within your account dashboard.
- This section may also be labelled "Plan" or "Membership".
- Click the cancellation option and read the on-screen warning about forfeited credits.
- Book Of The Month will outline what happens to unused credits; note this information for your records.
- Follow the prompts to confirm your cancellation. The system may offer a discount, pause option, or retention incentive before you reach the final confirmation screen; skip these unless you genuinely want to stay.
- Do not feel pressured by these offers. Cancellation is your right.
- Once confirmed, take a screenshot or save the confirmation page. You should receive a cancellation email within minutes.
- Save this email in a dedicated folder for your records.
Pro tip: Complete this step outside peak hours (evenings or weekends) to avoid website slowdowns. If the website cancellation fails, move immediately to email support.
Cancel via email
If the website cancellation method does not work or you prefer written confirmation of your cancellation request, email support is reliable.
- Compose an email to Book Of The Month's customer service address.
- Use a clear subject line: "Cancellation Request - [Your Account Email Address]".
- Include your full name, email address associated with the account, and the exact date you want the cancellation to take effect.
- If you request cancellation on 15 January, specify whether you want cancellation to take effect immediately or at the end of your current billing cycle.
- State clearly: "I request cancellation of my Book Of The Month subscription effective [date]."
- Avoid ambiguous language; the company must understand your intent.
- Send the email and retain a copy for your records.
- Use your email client's read receipt feature if available to confirm receipt.
- Allow 5-7 business days for a response. If you do not hear back, follow up with a second email referencing your original message.
- This creates a paper trail and strengthens your position if a dispute arises.
Email cancellation is particularly useful if you cancel within the 14-day cooling-off period, as your written request creates proof of your cancellation date for refund purposes.
Cancel via phone
If you prefer to speak with a representative, phone support is available, though call times may vary for New Zealand customers due to time zone differences.
- Locate Book Of The Month's customer service phone number on their website contact page.
- Note that phone lines may be based in the United States, so calls may incur international charges from New Zealand.
- Call during their stated business hours and have your account email and subscription details ready.
- Keep your account statement or most recent confirmation email open for reference.
- Ask to speak to a representative and state your cancellation request clearly.
- Say: "I want to cancel my Book Of The Month subscription effective [date]."
- Request a confirmation number for your cancellation and ask the representative to email you a written confirmation.
- Do not rely on the phone call alone; written confirmation is your proof.
- After the call, send a follow-up email referencing the confirmation number to create a second record.
- This protects you if the company later claims no cancellation was requested.
Cancel via bank chargeback (last resort)
If Book Of The Month ignores your cancellation request or refuses to acknowledge it after 14 days, you have a final recourse through your bank.
- Contact your bank or credit card issuer and explain that you cancelled a subscription but the company continued charging you.
- Provide dates of your cancellation requests (email, website screenshots, or confirmation numbers).
- Request a chargeback for all unauthorised charges after your cancellation date.
- Your bank calls this a "dispute" or "chargeback"; the terminology varies by institution.
- Your bank will contact Book Of The Month on your behalf and demand evidence that you authorised those charges.
- Your cancellation request documentation will likely prove the company acted without authority.
- The bank will reverse the charges within 30-90 days, depending on their process.
- This is a powerful tool and should only be used after you have given the company two weeks to respond to your cancellation request.
Yafee recommends exhausting direct cancellation channels first, as bank chargebacks can damage your relationship with Book Of The Month and may restrict your account.
What happens after you cancel
Understanding the timeline and financial consequences of cancellation prevents surprises.
Billing and final charges
When you cancel Book Of The Month, your account status changes immediately, but your final charge depends on your billing cycle. If you cancel mid-month on a monthly subscription, you are typically charged for the current month and then no further charges occur. If you prepaid an annual subscription, the company may withhold a pro-rata refund for unused months, or it may charge nothing if you have used most of your membership period.
Contact Book Of The Month's support team if you cancel an annual plan and want clarity on your refund eligibility. New Zealand consumer law entitles you to a fair refund for services not rendered, even if the company's terms suggest otherwise.
Access to your account after cancellation
After cancellation, you typically retain read-only access to your account history and past selections for 30-90 days. You cannot select new books or access your membership credit. Some subscribers use this window to download digital versions of their selections or track past orders before the account closes permanently.
If you need any account history, contact support before your account closes. Request a downloadable list of your past selections and shipping addresses for your personal records.
Unread books and credit forfeiture
This is critical: unused credits expire upon cancellation and are not refundable. If you have two months of credits remaining, you lose them. Some subscribers strategically cancel after selecting their final book rather than cancel immediately. If you have pending credits, consider whether you want to use them before your cancellation takes effect.
Yafee advises reviewing your account balance before you cancel. If you have accumulated credits, you have the right to use them for one final selection, even if you then cancel the same day.
Refunds and credit recovery
Your refund entitlement depends on when you cancel and your billing cycle.
Within the 14-day cooling-off period
If you cancel within 14 days of signup and have not received a book or have received only one, you are entitled to a full refund of your subscription fee under New Zealand consumer law. Contact Book Of The Month in writing (email is sufficient) and reference your cooling-off rights. The company must refund you within 14 days of your cancellation request, though many refund within 5-7 business days.
After the cooling-off period
Cancellations after 14 days fall outside statutory cooling-off protection. However, you remain entitled to fair treatment under the Consumer Guarantees Act. If you cancel mid-billing cycle, the company may charge you for the full month or deduct a pro-rata amount from your final payment, depending on their terms. Request a refund for any unused portion of your subscription, and the company should honour this if the terms permit.
If Book Of The Month refuses a refund you believe you deserve, escalate to the Commerce Commission, which enforces fair dealing in consumer contracts across New Zealand.
Prepaid annual subscriptions
Annual prepayment creates stronger refund arguments. If you prepaid NZD 216 for 12 months and cancel after 6 months, you have paid for services not rendered. Contact Book Of The Month and request a pro-rata refund for the remaining 6 months. The company may refuse, citing cancellation policy, but the Consumer Guarantees Act may override this if the refusal is unreasonable.
If the company refuses, lodge a complaint with the Commerce Commission. Yafee has seen successful outcomes when subscribers provide evidence of prepayment and cancellation dates.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you know the pitfalls. Avoid these common errors and your cancellation will proceed cleanly.
Mistake 1: assuming a pause is a cancellation
Many subscribers pause their subscription thinking this cancels it. Pausing temporarily suspends your membership but does not end it; the company will resume charging you after the pause period expires. If you truly want to cancel, you must cancel, not pause. Verify on your account page whether you have paused or cancelled.
Mistake 2: cancelling only on the company website without written confirmation
If you cancel through the website alone and the company later claims no cancellation occurred, you have limited proof. Always request a written confirmation email after cancelling online. If the email does not arrive within 24 hours, email support again and ask them to confirm your cancellation in writing. This creates a second record and protects you in disputes.
Mistake 3: forgetting to cancel before your next billing date
If you cancel after your next billing date has passed, the company has already charged you for that month. Cancel immediately if you want to avoid the charge, or cancel after the charge posts if you accept the cost. Plan your cancellation timing around your billing cycle.
Mistake 4: not retaining evidence of your cancellation request
Store screenshots of your cancellation confirmation page, cancellation emails, and confirmation numbers in a dedicated folder on your computer or cloud storage. If the company later charges you and disputes your cancellation, this evidence proves you acted.
Mistake 5: ignoring charges after you believe you have cancelled
If Book Of The Month continues charging you after you cancelled, do not ignore it. Contact support immediately with your cancellation confirmation details and demand a refund of the unauthorised charges. If the company ignores your request, escalate to your bank within 30 days of the first unauthorised charge.
Pricing comparison and alternatives
Before you cancel, consider whether Book Of The Month remains value for your reading habits. The following table compares Book Of The Month pricing against similar services available in New Zealand:
| Service | Monthly cost (NZD) | Format | Selection control | Cancel flexibility |
|---|---|---|---|---|
| Book Of The Month (Standard) | $24 | Hardcover | Curated selection + skip | Anytime |
| Scribd | $12 | Ebook + audiobook | Unlimited access | Anytime |
| Kindle Unlimited | $16 | Ebook | Unlimited access | Anytime |
| Book Box Club | $35 | Hardcover + merchandise | Curated + customisation | Anytime |
| Local library (free) | $0 | All formats | Unlimited access | N/A |
| Buy hardcovers individually | $20-35 per book | Hardcover | Full choice | N/A |
If cost is your primary concern, Scribd or Kindle Unlimited deliver more flexibility at lower prices. If you value curated physical books, Book Of The Month remains competitive. If you read only occasionally, cancelling and using your local New Zealand library preserves your budget.
Cancellation address and escalation
Book Of The Month does not maintain a dedicated New Zealand postal cancellation address. The company's primary mailing address is located in the United States. For postal cancellation (not recommended due to delivery delays), address your letter to:
Book Of The Month
Attn: Customer Service
Units 13-15, 750 Lexington Avenue
New York, NY 10022
United States
Postal cancellation from New Zealand incurs international postage costs and creates delays of 3-4 weeks. Email or website cancellation is faster and provides instant confirmation. Use postal cancellation only if you cannot access the website or email.
Escalation to the commerce commission
If Book Of The Month refuses your cancellation request, ignores your attempts to contact them, or denies a refund you believe you deserve, lodge a complaint with the Commerce Commission. The Commission enforces consumer protection law across New Zealand and can compel the company to act fairly.
Visit www.comcom.govt.nz to lodge a complaint. Provide your account details, cancellation request documentation, and explanation of the dispute. The Commission will contact Book Of The Month on your behalf.
Key checklist before you cancel
Use this checklist to ensure your cancellation proceeds smoothly and protects your rights:
- Confirm your current billing date and how much credit you have remaining.
- Decide whether you want to use your final credit before cancelling or accept that it will expire.
- Open your cancellation method (website, email, or phone) and have your account details ready.
- Complete your cancellation and take a screenshot or save the confirmation email.
- Verify within 24 hours that the company has acknowledged your cancellation (check your account status or look for a confirmation email).
- If you cancelled by website, send a follow-up email to support referencing your cancellation date for written confirmation.
- Monitor your next billing cycle to confirm no further charges occur.
- If unauthorised charges appear after cancellation, contact your bank within 30 days.
- Store all cancellation documentation (screenshots, emails, confirmation numbers) for 12 months.
Final thoughts and next steps
Cancelling Book Of The Month is a consumer right protected by New Zealand law. You do not need a reason to cancel, and the company cannot lock you into a subscription against your wishes. The Consumer Guarantees Act guarantees you fair treatment, transparent terms, and the right to dispute unauthorised charges through your bank or the Commerce Commission.
Yafee recommends cancelling via the website or email for maximum clarity and record-keeping. Both methods provide written proof of your cancellation request, which is essential if a dispute later arises. If the company ignores your cancellation or continues charging you, escalate immediately to your bank or the Commerce Commission.
Yafee has helped thousands of consumers navigate subscription cancellations across New Zealand, and your experience with Book Of The Month should be straightforward and respectful of your rights. Cancel with confidence, and do not hesitate to escalate if the company fails to honour your cancellation request.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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