Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by My Food Bag, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
My Food Bag in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled My Food Bag
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your My Food Bag subscription with zero hassle
1
Fill in the form
Give us your details and those of your My Food Bag subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to My Food Bag. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if My Food Bag refuses your cancellation.
Frequently asked questions
Cancel My Food Bag: Step-by-Step Guide
How to cancel My Food Bag in new zealand: your legal rights and step-by-step guide
What My Food Bag is and how your subscription works
My Food Bag is a New Zealand-based meal kit subscription service that delivers pre-portioned ingredients and recipes to your home each week. The service curates your shopping list, sources seasonal ingredients, and aims to reduce food waste by providing only what you need for your chosen recipes. You select meals from their weekly menu before a strict cut-off time, and the service handles the sourcing, packing, and delivery logistics.
Understanding how the service operates is essential before you cancel, because your subscription locks in at a specific time each week. Your order finalises at midnight on Monday, after which My Food Bag begins sourcing and packing your delivery. If you cancel after this cut-off, you remain liable for that week's charges under the contract terms you agreed to when you signed up.
How My Food Bag plans are structured
My Food Bag offers flexible meal plans designed for different household sizes and cooking preferences. You can select between plans that serve two people, families of four, or mixed household configurations. Each week, you choose your recipes before the Monday midnight deadline, and your subscription automatically renews unless you skip that week or cancel entirely.
The service allows you to adjust your plan, pause for a week, or select different recipes each cycle. However, once Monday midnight passes, the system treats that week as a locked order, and changes become impossible. This timing structure is crucial to your cancellation strategy.
Pricing and available plans
My Food Bag plans vary in cost depending on your chosen meals, serving size, recipe complexity, and current promotional offers. Delivery charges may apply depending on your location within New Zealand. Visit the My Food Bag website to calculate exact pricing for your postcode and selected plan.
| Plan type | Meals per week | Serves | Best for | Typical price range |
|---|---|---|---|---|
| Family plan | Varies by selection | 4 people | Larger households | $60-$100+ per week |
| Classic plan | Varies by selection | 2-4 people | Couples and small families | $40-$70 per week |
| Easy and Quick plan | Varies by selection | 2-3 people | Busy professionals | $45-$75 per week |
Why you might want to cancel My Food Bag
Your circumstances change, and meal kit subscriptions do not suit every lifestyle indefinitely. Whether you are relocating, managing a tighter budget, or discovering that the service does not align with your cooking routine, you have the right to cancel at any time under New Zealand consumer law.
Some customers find that meal kits cost significantly more than independent grocery shopping for equivalent meals. Others realise they lack time to prepare the recipes, prefer shopping flexibility, or need to accommodate dietary changes. Yafee recognises that subscription cancellations are normal life decisions, and your rights as a consumer are protected regardless of your reason for leaving.
Common reasons new zealand customers cancel
- Budget constraints or finding cheaper alternatives
- Recipe repetition or limited menu variety
- Moving house or changing delivery address availability
- Lifestyle changes such as new employment or family circumstances
- Discovering you prefer independent grocery shopping
- Dietary needs or allergies no longer accommodated by available recipes
- Delivery delays or inconsistent quality
Your consumer rights under new zealand law
When you cancel My Food Bag, your rights are protected by the Consumer Guarantees Act 1993, which is the primary legislation governing consumer transactions in New Zealand. This Act ensures that goods and services meet minimum standards of quality, safety, and fitness for purpose. Additionally, the Fair Trading Act 1986 prohibits misleading conduct and unfair contract terms that disadvantage consumers.
Under these laws, you have the right to cancel a subscription at any time, subject only to contractual obligations you have already incurred. My Food Bag cannot force you to continue your subscription or charge you cancellation fees beyond any genuine pre-ordered deliveries. If the service breaches the Consumer Guarantees Act-for example, by delivering damaged goods or failing to deliver as promised-you may claim remedies including refunds, replacements, or compensation.
Your legal position when cancelling
You are entitled to cancel your My Food Bag subscription at any time with immediate effect. You are liable only for charges incurred before your cancellation takes effect. If you cancel before the Monday midnight cut-off, you should not be charged for that week's delivery. If you cancel after midnight, your subscription contract typically treats that week as a locked order, and you remain liable for the cost. However, Yafee advises you to clarify this directly with My Food Bag customer service, as some companies honour late cancellation requests as a courtesy.
If My Food Bag refuses to honour your cancellation or charges you beyond the orders you have already received, you can escalate your complaint to the Commerce Commission, the New Zealand government agency responsible for enforcing consumer protection laws. The Commerce Commission investigates breaches of the Fair Trading Act and the Consumer Guarantees Act and can take enforcement action against companies that breach these laws.
How to cancel My Food Bag: step-by-step instructions
Cancelling your My Food Bag subscription is straightforward if you follow the correct procedure and observe the Monday midnight cut-off timing. Yafee recommends cancelling well in advance of this deadline to ensure your cancellation processes cleanly without dispute.
Step 1: log in to your My Food Bag account
- Visit the My Food Bag website or open their mobile app on your device.
- Enter your email address and password in the login fields.
- If you have forgotten your password, click "Forgot password" and follow the reset link sent to your email.
- Once logged in, you will see your account dashboard and current subscription details.
Step 2: navigate to your account settings or subscription management
- On the My Food Bag website, click the menu icon (three horizontal lines) or your account profile icon, usually positioned in the top right corner.
- Select "Account", "My Account", or "Subscription Settings" from the dropdown menu.
- On the mobile app, tap the settings icon (gear symbol) at the bottom or top of the screen.
- Look for options labelled "Subscription", "Manage Subscription", or "Account Preferences".
- You should now see your current plan details, delivery schedule, and billing information.
Step 3: locate the cancellation or pause option
- Within your subscription settings, find the button or link labelled "Cancel Subscription", "Pause", or "Manage Deliveries".
- Click or tap this button to open the cancellation interface.
- If the option is not immediately visible, look for a "More Options" or "Advanced Settings" menu.
- Some versions of the platform may require you to click "Edit Subscription" first, then locate the cancel option within that menu.
- My Food Bag may prompt you to select a reason for cancellation and may offer you a discount or pause option to retain your business. You are under no obligation to accept any retention offer.
Step 4: confirm your cancellation request
- Review the cancellation confirmation screen carefully to ensure the action applies immediately and not at the end of a billing cycle.
- Click "Confirm Cancellation", "Yes, cancel my subscription", or the equivalent button to finalise your request.
- The system should display a confirmation message with your cancellation date and time.
- Take a screenshot of this confirmation for your records.
Step 5: check your email for confirmation
- Check the email address registered to your My Food Bag account within 10 minutes of cancellation.
- My Food Bag should send you a cancellation confirmation email that includes:
- Your cancellation date and time
- Confirmation that no further deliveries will be charged
- Details of any outstanding orders or refunds
- If you do not receive a confirmation email within 1 hour, contact My Food Bag customer service to confirm your cancellation was processed successfully.
Step 6: contact customer service if you encounter issues
- If the online cancellation option does not appear or you cannot complete the process, contact My Food Bag customer service directly.
- Use the contact form on their website, call their customer service phone line, or email their support team.
- Request cancellation of your subscription in writing, stating your email address and account details.
- Save all correspondence with customer service as evidence of your cancellation request.
What happens after you cancel My Food Bag
After your cancellation takes effect, you will no longer be charged for future deliveries, and your subscription will terminate. However, several important steps follow to ensure a clean break from the service.
Outstanding deliveries and final charges
If you cancel before the Monday midnight cut-off, no further charges should appear on your payment method. If you cancel after Monday midnight and that week's order has already been locked and sourced, My Food Bag will typically charge you for that delivery. You will receive this final order as scheduled unless you specifically request not to do so.
Once you receive your final delivery, inspect the contents immediately. If items are missing, damaged, or spoiled, you are entitled to claim remedies under the Consumer Guarantees Act. Contact My Food Bag within 7 days of delivery with photos of any defects or damage, and request a refund or replacement for the affected items.
Refund timelines
If your final charge has already been processed and you are entitled to a refund-for example, because you cancelled before Monday midnight or received damaged goods-My Food Bag should process the refund to your original payment method within 5 to 10 business days. Check your bank or credit card statement to confirm the refund has posted. If the refund does not appear within 10 business days, contact My Food Bag and request a refund status update in writing.
Account data and reactivation
My Food Bag typically retains your account information after cancellation, which allows you to reactivate your subscription in future if you choose. Your payment and delivery details remain stored unless you specifically request account deletion. If you do not wish your data to be retained, contact customer service and request account closure and data deletion in writing.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel stressful, but protecting yourself is simple if you avoid these common errors. Yafee has guided thousands of New Zealand consumers through cancellations and identified the pitfalls that cause disputes and delayed refunds.
Mistake 1: cancelling after monday midnight
The single most common issue is cancelling after the weekly cut-off time. Once the clock strikes midnight on Monday, My Food Bag locks that week's order and begins sourcing your ingredients. If you cancel after this point, you typically remain liable for that week's charges. Always cancel before 11:59 PM on Sunday or early Monday morning to avoid this trap.
Mistake 2: assuming a pause equals cancellation
Many customers click "Pause delivery" thinking this cancels the subscription. Pausing only skips one week; your subscription remains active and will resume the following week unless you explicitly cancel. Always select the full cancellation option, not pause, if you intend to end your subscription permanently.
Mistake 3: not saving your cancellation confirmation
If you do not take a screenshot or save the confirmation email from My Food Bag, you have no proof that you cancelled if a dispute arises. Always save your confirmation and keep it for at least 90 days after cancellation. This evidence is essential if you need to escalate a complaint to your bank or the Commerce Commission.
Mistake 4: failing to verify no further charges appear
After cancellation, monitor your credit card or bank statement for 2 to 3 weeks to ensure My Food Bag does not charge you again. Some customers cancel but then see a mysterious charge appear weeks later. If an unauthorised charge appears after you cancelled, contact your bank immediately and dispute the transaction. You can also file a complaint with the Commerce Commission if My Food Bag continues charging after your cancellation request.
Mistake 5: not requesting written confirmation from customer service
If you cancel via customer service rather than the website, always request written confirmation of your cancellation by email. A phone call alone leaves no proof, and customer service staff may not record your cancellation correctly. Ask the representative to send you a confirmation email detailing your cancellation date and time.
Comparing My Food Bag to other new zealand meal services
Before you cancel, you might consider whether another meal kit service better suits your needs. Yafee provides this comparison to help you make an informed decision about whether to leave the category entirely or switch providers.
| Service | Serving size | Meals per week | Approximate weekly cost | Cancellation policy |
|---|---|---|---|---|
| My Food Bag | 2-4 people | Flexible | $45-$100 | Cancel anytime online |
| Budget Bytes NZ | 2-6 people | Flexible | $35-$80 | Cancel by email |
| Nourish | 2-4 people | Fixed | $55-$95 | Cancel 7 days before delivery |
| HelloFresh NZ | 2-4 people | Flexible | $50-$110 | Cancel anytime online |
| Dinnerly | 2-6 people | Flexible | $30-$70 | Pause or cancel online |
If My Food Bag refuses to cancel or disputes your cancellation
In rare cases, My Food Bag may claim your cancellation was not processed, continue charging your payment method after you cancelled, or dispute that you are entitled to a refund. Yafee advises you on how to escalate this dispute and protect your consumer rights.
Step 1: gather evidence of your cancellation request
Collect all documentation related to your cancellation attempt, including screenshots of your cancellation confirmation, confirmation emails from My Food Bag, bank or credit card statements showing the charges, and any customer service correspondence. This evidence is essential to support your complaint.
Step 2: contact My Food Bag in writing
Send a formal written request to My Food Bag (via email or post to their registered address) stating that you cancelled your subscription on a specific date and time, that further charges are unauthorised, and requesting a full refund of any charges incurred after your cancellation date. Keep a copy of this letter and note the date you sent it.
Step 3: dispute the charge with your bank or credit card provider
If My Food Bag continues charging you after you cancelled, contact your bank or credit card issuer and dispute the transaction. Provide your bank with copies of your cancellation confirmation and evidence that you attempted to resolve the matter with My Food Bag. Your bank can reverse the charge and initiate a formal dispute process.
Step 4: file a complaint with the commerce commission
If My Food Bag refuses to acknowledge your cancellation or continues charging you after your bank dispute, lodge a formal complaint with the Commerce Commission, the New Zealand government agency responsible for enforcing consumer protection laws. You can file a complaint online at www.comcom.govt.nz or by post. Include all your supporting evidence, and the Commerce Commission will investigate whether My Food Bag has breached the Fair Trading Act or Consumer Guarantees Act.
Checklist: cancelling My Food Bag step by step
Use this checklist to ensure you complete every step of the cancellation process correctly and protect yourself against disputes or unexpected charges.
| Action | Completed | Notes |
|---|---|---|
| Confirm cancellation deadline is before Monday midnight | ☐ | Never cancel after midnight on Monday |
| Log in to My Food Bag website or app | ☐ | Use correct email and password |
| Navigate to Account or Subscription Settings | ☐ | Location varies by platform |
| Click "Cancel Subscription" button | ☐ | Not "Pause"-must be full cancellation |
| Confirm cancellation on final screen | ☐ | Click "Confirm" or equivalent |
| Take screenshot of confirmation | ☐ | Save for your records |
| Check email for confirmation message | ☐ | Should arrive within 1 hour |
| Monitor bank statement for 3 weeks | ☐ | Ensure no further charges appear |
| Request written confirmation from customer service if issues arise | ☐ | Document all communication |
| File complaint with Commerce Commission if necessary | ☐ | Only if My Food Bag refuses to cancel or continues charging |
What customers say about cancelling My Food Bag
Customer feedback about My Food Bag cancellations is generally positive. Most customers report that the online cancellation process works smoothly and takes only a few minutes. Those who cancel before the Monday midnight cut-off confirm that no further charges appear on their accounts.
However, some customers have reported delayed responses from customer service when they attempted to cancel via email rather than the website. A small number have experienced unexpected charges after they believed they had cancelled, typically because they misunderstood the Monday midnight deadline. These cases resolve quickly when customers provide their cancellation confirmation to customer service or dispute the charge with their bank.
Overall, My Food Bag receives ratings of 4.5 out of 5 stars from New Zealand customers, with cancellation ease cited as a positive feature. The service is transparent about its pricing and delivery policies, and customer service generally resolves disputes within 7 to 10 business days when customers provide supporting documentation.
Summary: cancelling My Food Bag in new zealand
Cancelling your My Food Bag subscription is your consumer right under New Zealand law, and the process is designed to be simple and immediate. Remember that your subscription locks on Monday at midnight, so cancel before this deadline to avoid charges for that week's delivery. You are liable only for orders that have already been sourced or delivered before your cancellation takes effect.
Follow the step-by-step instructions provided above, save your cancellation confirmation, and monitor your bank statement for 2 to 3 weeks to ensure no further charges appear. If My Food Bag refuses to honour your cancellation or continues charging you after you have cancelled, you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and you can escalate your complaint to the Commerce Commission.
Yafee has helped thousands of New Zealand consumers navigate subscription cancellations and understand their consumer rights. If you need further guidance on cancelling any subscription service or wish to understand your legal position, visit Yafee at yafee.com. Our legal specialists are available to provide detailed advice on contract law and consumer protection, and we are committed to helping you cancel on your terms without pressure or hidden charges. Yafee makes subscription management straightforward, transparent, and legally sound.
Contact details for My Food Bag customer service
If you are unable to cancel online or need further assistance, use the following contact details to reach My Food Bag customer service. Yafee recommends contacting them in writing so you have a record of your cancellation request.
My Food Bag Limited
Postal Address: My Food Bag, Auckland, New Zealand
Website: www.myfoodbag.co.nz
Customer Service: Via contact form on website
Email: Support email available on website contact page
When you contact customer service, provide your account email address, full name, and request immediate cancellation of your subscription. Ask for written confirmation of your cancellation in reply. Keep all correspondence for your records.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel My Food Bag?
Join over 30,000 users who already trust us.