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Frequently asked questions
Cancel Vivavideo: The Right Way
How to cancel your Vivavideo subscription and stop unwanted charges in the philippines
Understanding Vivavideo and why cancellation matters
Vivavideo is a mobile video editing application developed by Hangzhou Xiaoying Innovation Technology Co., Ltd. and distributed through Apple App Store and Google Play Store across the Philippines. The service operates on a freemium model: basic editing tools remain free, but you pay a subscription to unlock premium features including watermark removal, advanced effects libraries, professional templates, and higher export quality options.
The critical issue for Philippine users is that Vivavideo defaults to auto-renewal. Your subscription automatically charges your payment method every month or year until you manually cancel it. Simply deleting the app from your device does not stop these charges. This gap between user expectation and reality creates the cancellation problem thousands of Filipino subscribers face annually.
Yafee exists to help you navigate this exact scenario. Whether you are frustrated by unexpected charges, unused premium features, or simply no longer need the service, this guide grounds your rights in Philippine consumer law and walks you through each cancellation step with precision.
How Vivavideo billing works for filipino users
When you activate a premium subscription, you gain access to professional-grade video editing tools. You pay for features: watermark-free exports, expanded effect libraries, advanced editing capabilities, and additional export options. Vivavideo offers both monthly and annual VIP membership tiers.
Your billing depends entirely on your purchase channel. If you subscribed through Apple App Store, your payment goes through Apple and your subscription lives in Apple's billing system. If you used Google Play Store, Google manages your billing. If you activated a subscription directly through Vivavideo's website or in-app account flow, Vivavideo itself holds your billing details.
Philippine peso pricing is not consistently published across Vivavideo's support pages. You may see foreign currency amounts or rough conversions. Always verify the exact PHP amount in your Apple, Google Play, or Vivavideo billing screen before renewal completes. Free trial terms vary by region and promotional period; trials automatically convert to paid plans if you do not cancel before the trial ends.
Why you need to act on cancellation today
Vivavideo charges occur automatically on your renewal date. If you miss that date by even one day, you will be charged for another full billing cycle. Philippine consumer protection law holds companies accountable for transparent billing and easy cancellation, yet the friction in Vivavideo's cancellation process catches many users off guard. The sooner you initiate cancellation, the sooner you protect yourself from unwanted charges.
Your consumer rights under philippine law
Your right to cancel Vivavideo and dispute charges is grounded in the Consumer Act of the Philippines, Republic Act No. 7394.
Under the Consumer Act, you have the explicit right to cancel a subscription service without penalty once you understand the terms and the service begins charging. The law also mandates that businesses provide clear, truthful, and transparent billing information before they deduct money from your account. Vivavideo must disclose renewal amounts, renewal dates, and cancellation methods upfront. If the company fails to do so or continues charging after you cancel, you have grounds for a complaint.
Furthermore, if you are charged after you reasonably attempted to cancel, the burden falls on Vivavideo to prove you did not cancel. Documentation of your cancellation request is your shield. This is where Yafee's emphasis on documentation protects you: screenshots of your cancellation confirmation become your proof.
Should Vivavideo refuse to refund charges after cancellation, you can escalate to the National Bureau of Consumer Protection (NBCP) under the Department of Trade and Industry (DTI). The NBCP investigates complaints free of charge and can compel refunds if they find Vivavideo at fault.
Your legal position: You hold the right to cancel at any time and receive a refund for charges applied after your cancellation date. If Vivavideo continues charging you after you cancel, contact DTI-NBCP with your cancellation proof. The company must respond within 30 days or face regulatory action.
Cancellation methods by platform
Your cancellation route depends entirely on which platform processed your Vivavideo payment.
Cancel through apple app store if you subscribed on iPhone or iPad
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- If you do not see your name, you are not logged into iCloud. Log in with your Apple ID before proceeding.
- Select Subscriptions.
- On some iOS versions, this appears under "Media & Purchases" first.
- Find Vivavideo in the list of active subscriptions.
- If you do not see Vivavideo, you either have no active subscription or it was purchased through a different platform (Google Play or direct Vivavideo account).
- Tap Vivavideo to open its subscription detail page.
- Select Cancel Subscription at the bottom of the screen.
- Apple will display your renewal date and final billing amount. Verify these details match your earlier screenshots.
- Confirm cancellation when Apple requests verification.
- Apple will display a confirmation message. Take a screenshot of this confirmation immediately.
- Apple will send you a cancellation receipt email within minutes. Save this email as your official proof of cancellation.
Cancel through google play store if you subscribed on android
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Google will display all active subscriptions on your account.
- Find and tap Vivavideo in the list.
- Select Cancel subscription at the bottom of the subscription detail page.
- Google will ask you to confirm and may offer you a discount to stay subscribed. Do not accept any discounts unless you genuinely intend to keep the subscription.
- Confirm your cancellation request.
- Google will display a final confirmation screen. Screenshot this immediately as proof.
- Google will send you a cancellation email confirmation. Archive this email in a dedicated folder for your records.
Cancel a direct Vivavideo account subscription
- Visit the official Vivavideo website and log into your account.
- If you created a Vivavideo account using your email address (not Apple or Google), you subscribed directly.
- Navigate to Account Settings or Subscription Settings.
- Look for a section labeled "Billing", "Subscription", or "Membership".
- Find your active subscription entry and select Cancel Subscription or Manage Subscription.
- Follow Vivavideo's cancellation flow and confirm your cancellation request.
- Vivavideo may display your renewal date and final charge amount. Verify these against your earlier screenshots.
- Take a screenshot of your cancellation confirmation.
- Vivavideo should display a message confirming cancellation has been processed.
- Check your email for a cancellation receipt from Vivavideo. If you do not receive one within 24 hours, contact Vivavideo support with your screenshot proof.
Essential steps before you cancel
Three preparatory actions will protect you from billing disputes and provide evidence if you need to escalate.
Document your subscription state right now
Open your billing page immediately and capture three critical pieces of information: the plan name and next renewal date, the renewal charge amount in PHP, and the payment platform (Apple, Google Play, or direct Vivavideo account). Screenshot all three. These become your proof of the subscription you are cancelling and the charges you are avoiding.
Verify your cancellation through multiple channels
After you complete the cancellation steps above, confirm your action through two additional channels. First, check the app itself: log into your Vivavideo account and confirm that premium features are now locked or unavailable. Second, wait 24 hours and check your email for a cancellation confirmation message from Apple, Google Play, or Vivavideo. If you receive no email confirmation within 24 hours, contact support immediately with your cancellation screenshot as proof.
Export any projects or files you need before cancellation
Once you cancel, your access to premium features ends immediately. If you have unfinished video projects that rely on premium effects or templates, download or export them now. Vivavideo may also restrict access to your editing history or archived exports after cancellation, depending on your account type. Preserve any work you need before you tap the cancel button.
Pricing and subscription tiers for philippines users
Vivavideo pricing varies by region and promotion, but the following table reflects typical rates available to Philippine users:
| Plan | Billing cycle | Typical PHP price | Features |
|---|---|---|---|
| Free tier | Ongoing | ₱0 | Basic editing, ads, watermark on exports |
| Monthly VIP | 1 month | ₱70-150 per month | No watermark, advanced effects, export options |
| Annual VIP | 12 months | ₱600-800 per year | All monthly VIP features, discounted rate |
| Free trial | 3-7 days | ₱0 (auto-converts to paid) | Full VIP access during trial period |
Note: Vivavideo frequently runs regional promotions and seasonal discounts. The amounts above represent typical rates observed in the Philippines market. Always verify the exact PHP amount in your billing screen before renewal occurs. Free trials automatically convert to paid subscriptions at full price unless you cancel before the trial period ends.
What happens after you cancel Vivavideo
Cancellation takes immediate effect, but understanding the timeline prevents confusion.
Immediate consequences of cancellation
Premium features lock immediately after your cancellation processes. You lose access to watermark-free exports, advanced effects, and expanded templates. You retain your existing account and any videos you have already created, but you cannot export new videos without watermarks or edit using premium tools. Your account remains visible in your Apple, Google Play, or Vivavideo dashboard, but marked as cancelled.
When your final charge will appear
If you cancel before your renewal date, no additional charge occurs. Your final payment was the most recent charge on your account. If you cancel after your renewal date but before the next charge cycle, no further charges will hit your payment method. Monitor your billing statements for 60 days to confirm no unexpected charges appear after cancellation.
Receiving refunds for charges after cancellation
If you are charged after you cancel and have documented proof of your cancellation, you have grounds for a refund. Contact Vivavideo support immediately with your cancellation confirmation screenshot. Request a refund explicitly. If Vivavideo refuses, escalate to your payment provider (Apple, Google, or your bank) and initiate a dispute claim. Yafee recommends you keep all cancellation proof permanently so you can dispute any post-cancellation charges swiftly.
Refund policy and disputes explained
Vivavideo's refund eligibility depends on when you request it and your original purchase platform.
Apple's refund window
Apple allows refunds for app subscriptions within 14 days of the charge date if you request them directly through Apple. You cannot request a refund directly from Vivavideo; you must go through Apple. Open Settings, navigate to Subscriptions, select Vivavideo, and tap "Report a Problem". Apple will review your case and respond within 3-5 business days. If Apple denies your refund, you can appeal within 30 days.
Google play's refund window
Google Play grants refunds for subscription charges within 48 hours of the charge if you request them before the subscription renews. After 48 hours, Google denies automatic refunds. You must contact Google Play support directly and explain your case. Google will respond within 5-7 business days. If denied, you can appeal once.
Direct Vivavideo account refunds
If you subscribed directly through Vivavideo's website or app account, contact Vivavideo support [email protected] with your receipt and request a refund. Vivavideo typically processes refunds within 7-14 business days. If the company denies your refund and you have proof of cancellation, escalate to DTI-NBCP with documentation.
Disputing charges through your bank
If all other refund avenues fail and you were charged after cancellation, contact your bank or credit card company and file a chargeback dispute. Present your cancellation proof and the unauthorized charge. Banks typically resolve disputes within 30-60 days. This option protects you if Vivavideo refuses to refund and your payment provider (Apple or Google) is unresponsive.
Common mistakes to avoid during cancellation
Cancellation appears straightforward, but these pitfalls trap many users-awareness prevents costly errors.
Uninstalling the app instead of cancelling the subscription
Deleting Vivavideo from your phone does nothing to stop charges. The subscription lives in Apple, Google Play, or Vivavideo's billing system, not in the app itself. You can delete the app immediately after cancelling, but you cannot delete the app and expect the subscription to cancel automatically. Always cancel through your payment platform, not through uninstallation.
Cancelling on the wrong platform
If you subscribed through Apple but attempt to cancel through Google Play, nothing happens. Your Apple subscription remains active and continues charging. Locate your original purchase receipt (check your email for the confirmation) to identify which platform you used. When in doubt, check all three platforms: Apple Settings (Subscriptions section), Google Play Store (Subscriptions), and Vivavideo's account settings. Cancel on the platform where the charge originates.
Missing the cancellation deadline on free trials
Free trial periods are short: typically 3 to 7 days. Mark your trial end date in your phone's calendar immediately after you activate the trial. Set a reminder for 2 days before the end date. If you cancel even one day after the trial ends, you will be charged for a full billing cycle. Do not rely on memory; automate the reminder.
Failing to save cancellation proof
Screenshots and confirmation emails are your only defense if Vivavideo charges you again. Take screenshots immediately after you confirm cancellation. Save confirmation emails in a dedicated folder. If you rely on memory or think you will remember later, you lose your proof if a dispute arises. Yafee stresses this point because thousands of users cannot recover refunds due to lack of documentation.
Checklist for cancelling Vivavideo securely
| Action | Status | Notes |
|---|---|---|
| Screenshot your current subscription details | ☐ Complete | Do this first - capture renewal date, amount, platform |
| Export or download any projects you need | ☐ Complete | Access to premium files may end after cancellation |
| Identify your payment platform (Apple, Google, direct Vivavideo) | ☐ Complete | Check your email receipt if uncertain |
| Execute cancellation steps for your platform | ☐ Complete | Follow the procedural steps above |
| Screenshot the cancellation confirmation screen | ☐ Complete | Immediate proof you cancelled |
| Save the cancellation receipt email (wait 24 hours if needed) | ☐ Complete | File in a permanent folder labeled "Vivavideo cancellation" |
| Monitor billing for 60 days post-cancellation | ☐ Complete | Alert your bank immediately if an unauthorized charge appears |
Escalation: contacting Vivavideo support and DTI-NBCP
If Vivavideo charges you after you cancel or refuses to acknowledge your cancellation request, escalation through official channels is your next step.
Contact Vivavideo support directly
Email Vivavideo's support team at [email protected] with your cancellation documentation. Include your full account email, a screenshot of your cancellation confirmation, and the date you cancelled. Describe the issue clearly: "I cancelled my Vivavideo subscription on [date] and received confirmation. However, I was charged on [date] after cancellation." Request a refund and a written explanation. Vivavideo typically responds within 5-7 business days. Save all email correspondence.
Escalate to DTI-NBCP if Vivavideo does not respond
If Vivavideo ignores your support request or denies a refund you believe you are entitled to, file a complaint with the National Bureau of Consumer Protection (NBCP) under the Department of Trade and Industry. You can file online at www.bsp.dti.gov.ph or visit your nearest DTI office in the Philippines. Provide all documentation: screenshots, cancellation proof, communication with Vivavideo, and proof of the unauthorized charge. DTI-NBCP will investigate free of charge and can compel Vivavideo to refund you if the company violated consumer law. Response time is typically 30 days.
Why yafee helps thousands cancel with confidence
Vivavideo cancellation involves multiple platforms, conflicting policies, and a company that benefits from user confusion. Yafee (yafee.com) exists to translate the legal framework into plain, actionable steps so you cancel without anxiety. Our guide grounds every recommendation in the Consumer Act of the Philippines and provides exact procedural steps for Apple, Google Play, and direct Vivavideo cancellations. Yafee has helped thousands of consumers cancel software subscriptions, manage billing disputes, and recover refunds by emphasizing documentation and legal standing. Your cancellation is backed by law, and Yafee ensures you execute it correctly.
Follow the checklist above, save your proof, and initiate cancellation today. If Vivavideo charges you after you cancel, you now know your consumer rights and your escalation path through DTI-NBCP. Yafee's approach-documentation first, escalation second-protects you from the common pitfalls that cost other users money.
Contact details for Vivavideo support and escalation
Vivavideo support: [email protected]
Vivavideo headquarters (official registered address): Hangzhou Xiaoying Innovation Technology Co., Ltd., Hangzhou, China. (Note: For Philippine disputes, escalate through DTI-NBCP rather than attempting international contact.)
Department of Trade and Industry, National Bureau of Consumer Protection: Website: www.bsp.dti.gov.ph | Hotline: (02) 8737-9485 | Regional offices available across the Philippines.
Keep all cancellation proof until 90 days after your final intended billing date. If no unauthorized charges appear within that window, you have successfully cancelled. Your consumer rights under Philippine law ensure you can cancel without penalty and dispute any charges applied after your cancellation date. Yafee recommends you share this guide with fellow Vivavideo users so they can cancel with the same confidence and legal grounding you now possess.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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