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Frequently asked questions
Cancel Vivavideo: The Right Way in Nigeria
How to cancel Vivavideo in nigeria and reclaim your money
What Vivavideo is and why nigerians use it
Vivavideo is a mobile video editing application that enables you to create, edit and share videos with professional-quality effects and templates across iOS, Android and web browsers. The platform offers both a free tier and a premium VIP subscription that removes watermarks, unlocks advanced editing tools and provides access to an expanded library of effects and royalty-free music.
Nigerian content creators, social media managers and small business owners rely on Vivavideo to produce TikTok videos, Instagram Reels and YouTube Shorts without investing in expensive desktop software. The application appeals to this audience through its affordability, mobile-first design and extensive template library that reduces production time. However, once you activate a VIP subscription, the automatic renewal system often catches users by surprise, particularly if you forget that you enrolled months earlier.
Where you access Vivavideo in nigeria
You download Vivavideo through three distinct channels: the Apple App Store (iOS devices), Google Play Store (Android devices), or the web browser interface via your account login. Your subscription payment method depends entirely on your purchase location. If you bought VIP through Apple, your Apple ID processes the billing; if you purchased through Google Play, Google handles the transaction; if you activated the subscription directly on Vivavideo's website, the company bills you directly.
This distinction matters critically because your cancellation route depends on where you made the purchase. Deleting the application from your device does not cancel your subscription, and this remains one of the most costly mistakes Nigerian users make. Unaware that the subscription continues, many discover unexpected charges weeks or months after removing the app.
How much Vivavideo costs in nigeria
| Plan | Cost (estimated) | Billing cycle | What you receive |
|---|---|---|---|
| Free tier | ₦0 | Ongoing | Basic editing, watermark included, limited effects |
| VIP (weekly) | ₦1,500-₦2,500 | 7 days (auto-renews) | No watermark, all effects, advanced tools |
| VIP (monthly) | ₦4,000-₦6,000 | 30 days (auto-renews) | No watermark, all effects, advanced tools |
| VIP (annual) | ₦15,000-₦25,000 | 365 days (auto-renews) | Best value; no watermark, all effects |
Pricing fluctuates based on your device type, geographic location and active promotional campaigns. Vivavideo frequently displays different pricing to Nigerian users compared to international customers. Always verify the exact NGN amount before confirming your subscription; the application displays the local currency and auto-renewal frequency during checkout.
Your consumer rights when you cancel in nigeria
What nigerian consumer law says about subscriptions
Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) enforces the Federal Competition and Consumer Protection Act 2018, which establishes robust protections against unfair contract terms, misleading advertising and unauthorized charges on digital subscriptions. This legislation grants you enforceable rights when you cancel Vivavideo or any similar service.
Under the FCCPC framework, Vivavideo must satisfy these mandatory obligations:
- Make cancellation as simple as signup. If you subscribe in two taps, you must be able to cancel in two taps.
- Provide clear, upfront disclosure of all charges, including auto-renewal frequency and the exact amount debited in Nigerian Naira.
- Honor your cancellation request within a reasonable timeframe (typically 48-72 hours).
- Cease all charges once your current billing period concludes following cancellation.
- Refund any charges made after you submitted your cancellation request if the company fails to process it promptly.
Your legal position
If Vivavideo refuses to cancel your subscription or continues charging you after you submit a cancellation request, you possess the legal right to escalate your complaint to the FCCPC. The commission can investigate the company's conduct, compel refunds and impose penalties for violations of the consumer protection law. You do not require a lawyer to file a complaint; the FCCPC operates a straightforward complaint mechanism accessible to all Nigerian consumers. Consequently, you hold significant leverage if Vivavideo attempts to ignore your cancellation.
Why you should cancel Vivavideo
Common reasons nigerians cancel
You may cancel Vivavideo for several legitimate reasons. Perhaps you completed your video project and no longer require premium editing features. You might have discovered alternative applications that better suit your workflow. Your financial circumstances may have shifted, making the recurring charge unaffordable. You could have subscribed during a trial period and now wish to revert to the free tier. Alternatively, you may simply prefer to use your money elsewhere.
Regardless of your reason, Nigerian consumer law treats all cancellation requests equally. You do not need to justify your decision or negotiate with customer support; the company must honor your cancellation unconditionally.
When you should cancel
The optimal time to cancel depends on your billing cycle. If you subscribed on the 10th of the month, you should submit your cancellation request before the 9th of the following month to prevent the automatic renewal. This timing prevents you from paying for a period you do not intend to use. Yafee recommends checking your most recent receipt or app store transaction history to confirm your exact renewal date before you initiate cancellation.
How to cancel Vivavideo on different platforms
Cancel Vivavideo through apple app store (iOS)
If you purchased your VIP subscription through the Apple App Store on an iPhone or iPad, you cancel the subscription directly within Apple's ecosystem rather than through Vivavideo's website.
- Open the Settings application on your iPhone or iPad.
- Scroll down and tap your Apple ID profile banner at the top of the screen.
- Select "Subscriptions" from the menu.
- Locate "Vivavideo" in your active subscriptions list.
- Tap "Vivavideo" and select "Cancel Subscription."
- Confirm the cancellation when prompted.
- Verify the cancellation by returning to Subscriptions; Vivavideo should now display a status of "Expires on [date]" rather than "Renews on [date]."
You retain full access to VIP features until your current billing period expires. The cancellation takes effect immediately, but your paid subscription remains active through its end date.
Cancel Vivavideo through google play store (Android)
If you activated your VIP subscription on an Android device through Google Play Store, you cancel via Google Play's subscription management portal.
- Open the Google Play Store application on your Android device.
- Tap the profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions" depending on your device version.
- Find and tap "Vivavideo" from your active subscriptions.
- Select "Cancel subscription" or "Unsubscribe."
- Review the cancellation notice and tap "Yes, cancel" to confirm.
- Verify that the subscription status changes from "Active" to "Canceled" or "Expires on [date]."
Android users retain VIP benefits through their current billing cycle. The cancellation processes immediately, but Vivavideo continues to function at premium tier until the renewal date passes.
Cancel Vivavideo through the website (direct billing)
If you subscribed directly on Vivavideo's website using a credit card, debit card or mobile money transfer, you cancel through your account dashboard.
- Visit vivavideo.com and log into your account using your registered email and password.
- Navigate to Account Settings or Profile Settings (usually accessible via a menu icon or user profile dropdown).
- Locate the "Subscriptions" or "Billing" section.
- Find your active VIP subscription and select "Cancel" or "Manage Subscription."
- Review the cancellation details and confirm your decision.
- Check your email for a cancellation confirmation message within 2 hours.
If the website interface does not display a clear cancellation option, you can email Vivavideo's support team directly. According to your consumer rights under the FCCPC framework, the company must cancel your subscription within 72 hours of your written request. Yafee recommends sending your cancellation email to [email protected] with your account email address and the subject line "Subscription Cancellation Request." Request written confirmation of the cancellation.
What happens after you cancel Vivavideo
Your subscription access during the notice period
Immediately after you submit your cancellation, Vivavideo typically maintains your premium access through the end of your current billing cycle. You can continue editing videos without watermarks and using all advanced features until your renewal date would have occurred. This grace period means you receive the full value of your paid subscription even after cancellation.
When Vivavideo charges stop
Your next charge will not process on your renewal date. If you subscribed on the 15th with a monthly cycle, the company would normally charge you again on the 15th of the next month. After cancellation, that charge never occurs. Consequently, you avoid all future charges unless you manually reactivate the subscription.
Reverting to the free tier
After your VIP period expires, Vivavideo automatically converts your account to the free tier. You retain full access to the application and your previous projects, but videos now include watermarks and you lose access to the premium effects library. The free tier remains available indefinitely; Vivavideo does not delete your account or restrict your editing capabilities simply because you canceled the paid subscription.
Requesting a refund after cancellation
When you qualify for a refund
You qualify for a refund under specific circumstances recognized by Nigerian consumer law and international digital services standards. If you cancel your subscription within 14 days of purchasing it (for monthly or annual plans) and have not downloaded or materially used the premium features, you hold the right to a full refund. Additionally, if Vivavideo continues charging you after you submitted a valid cancellation request, any charges made after your request date must be refunded. Furthermore, if the company fails to honor your cancellation within 72 hours, you may demand a refund as compensation for unauthorized continued billing.
How to request a refund
Contact Vivavideo's support team with your refund request. Send an email to [email protected] including the following details: your registered account email address, the date you purchased the subscription, the date you submitted your cancellation request, your payment method (Apple ID, Google Play or card) and the amount you wish refunded in NGN. Clearly state your reason for the refund using language such as "I canceled my subscription within 14 days of purchase" or "I canceled my subscription on [date] but charges continued through [date]."
Vivavideo should respond within 5 business days. If the company approves your refund, the money returns to your original payment method within 7-14 business days depending on your bank. If Vivavideo rejects your refund request without valid justification, escalate your complaint to the FCCPC, which can compel the refund and investigate the company for violations of consumer protection law.
Comparison of cancellation methods and platforms
| Platform | Where you cancel | Processing time | Difficulty level |
|---|---|---|---|
| iOS (Apple App Store) | iPhone Settings app | Immediate | Easy (3 taps) |
| Android (Google Play) | Google Play Store app | Immediate | Easy (4 taps) |
| Website (direct billing) | vivavideo.com account dashboard | 2-4 hours | Moderate (requires login) |
| Email support | [email protected] | 72 hours | Simple (written request) |
Common mistakes to avoid when canceling
Deleting the app does not cancel your subscription
Nigerian consumers frequently commit this critical error: they remove the Vivavideo application from their device believing this terminates their subscription. In reality, removing the app leaves your subscription active and intact. Vivavideo continues to charge you on your renewal date despite the app no longer existing on your phone. You must actively cancel through the appropriate platform (Apple, Google Play or Vivavideo's website) to stop the charges. Yafee recommends treating app deletion and subscription cancellation as completely separate actions.
Not verifying cancellation before your renewal date
Always confirm that your cancellation processed successfully before your billing cycle renews. Log back into your account or subscription settings within 24 hours and verify that your subscription status displays as "Canceled," "Expires on [date]" or no longer appears in your active subscriptions list. If you see "Renews on [date]" or "Active," your cancellation did not process and you should try again immediately. Waiting until after the charge appears defeats the purpose of canceling early.
Confusing VIP trial periods with full subscriptions
Vivavideo occasionally offers free VIP trials lasting 7-14 days. During this period, you access premium features without paying. However, you must cancel before the trial ends to prevent automatic subscription activation. Many Nigerian users believe the trial extends indefinitely or terminates automatically; it does not. You must manually cancel the trial just as you would cancel a paid subscription. Failure to act results in charges beginning immediately when the trial period concludes.
Not keeping receipts of your cancellation
When you cancel through the website, save your cancellation confirmation email or take a screenshot of the confirmation message. If Vivavideo charges you again after cancellation, this documentation proves you submitted a valid cancellation request. Without evidence, disputing unauthorized charges with your bank becomes significantly more difficult. Yafee recommends forwarding all cancellation confirmations to a dedicated email folder for future reference.
If Vivavideo refuses to cancel or continues charging
Escalation procedures under nigerian consumer law
If Vivavideo ignores your cancellation request, continues charging your account or refuses to process your cancellation, you hold the right to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC investigates violations of the Federal Competition and Consumer Protection Act 2018 and possesses the authority to compel refunds, suspend the company's operations in Nigeria and impose financial penalties.
To file a complaint with the FCCPC, visit their official website at fccpc.gov.ng and access their complaint portal. Provide your account details, transaction history, copies of your cancellation requests and any correspondence with Vivavideo's support team. The FCCPC typically responds to complaints within 30 days and may resolve the matter through negotiation or formal enforcement action.
Disputing charges with your bank or payment processor
Contact your bank or payment method provider immediately if unauthorized charges appear after you canceled. Inform them that you submitted a cancellation request to Vivavideo but the company charged you anyway. Your bank can initiate a chargeback dispute, which reverses the transaction and protects your account from future unauthorized charges from that vendor. Provide your bank with documentation of your cancellation request and the dates of unauthorized charges.
Key steps to cancel your Vivavideo subscription
| Step | Action | Timeline |
|---|---|---|
| 1 | Identify where you purchased your subscription (Apple, Google, or website) | Immediately |
| 2 | Locate your renewal date in your account settings or recent receipt | Immediately |
| 3 | Cancel through the appropriate platform using the steps above | Before renewal date |
| 4 | Verify cancellation by checking subscription status (must show "Canceled" or "Expires") | Within 24 hours |
| 5 | Save cancellation confirmation email or screenshot as evidence | Immediately after cancellation |
| 6 | Monitor your account to confirm no new charge appears on renewal date | On renewal date |
Contact information for Vivavideo support
Vivavideo's headquarters and support address
Vivavideo operates from its primary office in China. The company does not maintain a dedicated office address in Nigeria. You contact Vivavideo's support team exclusively through digital channels.
For cancellation inquiries and refund requests, email [email protected] with your account details and request. Vivavideo typically responds within 48-72 hours. However, if you receive no response within this timeframe, submit your complaint directly to the FCCPC as outlined above.
Yafee has helped thousands of Nigerian consumers cancel unwanted subscriptions and recover unauthorized charges through clear, legally-grounded procedures. If you encounter resistance from Vivavideo or require assistance understanding your consumer rights under Nigerian law, Yafee provides detailed, jurisdiction-specific guidance at yafee.com. Our platform simplifies the cancellation process and ensures you understand your legal position at every stage. Whether you cancel today or plan to cancel in the future, Yafee equips you with the information necessary to protect your account and your money.