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Frequently asked questions
Cancel VivaVideo: The Right Way
How to cancel VivaVideo in canada and stop recurring charges
Why you might cancel VivaVideo
VivaVideo is a mobile and web-based video editing application that lets you create short videos with templates, filters, stickers and editing tools. The app runs on both iOS and Android devices and offers subscription tiers alongside one-time in-app purchases to unlock features like watermark removal, HD export quality and access to premium editing templates.
Many Canadian users subscribe to VivaVideo for seasonal creative projects, hobby content or short-form video creation. However, if you have moved to another editing tool, finished your project or simply want to control your monthly spending, cancelling your subscription is straightforward once you know where to look. Yafee has helped thousands of Canadians navigate these cancellations with clarity and confidence.
Common reasons canadians cancel VivaVideo
You may choose to cancel for several valid reasons: you discovered a free editing alternative that meets your needs, your creative project ended, the subscription cost no longer fits your budget, or you prefer desktop editing software instead. Whatever your reason, cancelling removes the recurring charge from your payment method while letting you understand what happens to your existing videos and account data.
VivaVideo subscription plans and what you are paying
Understanding your current plan helps you identify exactly where to cancel and what you will lose access to after cancellation.
| Subscription plan | Canadian price | Billing cycle | What you get |
|---|---|---|---|
| Monthly VIP membership | $9.50 CAD | Renews monthly | Unlimited premium editing features, no watermarks, HD export |
| Yearly VIP membership | $49.00 CAD | Renews annually | Full premium access for 12 months at a discounted rate |
| One-time premium unlock | $2.00-$5.00 CAD | One payment | Removes watermark or unlocks specific templates (no recurring charge) |
Most Canadians who cancel are on the monthly or annual VIP membership plan because these auto-renew. One-time purchases do not recur, so you typically do not need to cancel those separately.
Your consumer rights when cancelling in canada
Canadian consumer protection law gives you specific rights when you cancel digital subscriptions, and understanding these rights strengthens your position if VivaVideo resists your cancellation or refuses a legitimate refund.
Federal and provincial protections
Under the Consumer Protection Act in most Canadian provinces (including Ontario, British Columbia and Alberta), you have the right to cancel a digital subscription within a reasonable timeframe and receive clear confirmation of cancellation. Furthermore, if you subscribed through the Apple App Store or Google Play Store, those platforms operate under their own refund frameworks that sometimes permit refunds even when the developer claims "all sales are final."
If VivaVideo charged you without your clear, explicit consent to auto-renewal, you can escalate the dispute to your provincial consumer authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, reach the Better Business Bureau BC; in Alberta, file a complaint with the Fair Trading Act office. Yafee recommends documenting your cancellation request and any responses from VivaVideo before escalating.
Your legal position
You have the statutory right to cancel any auto-renewing digital subscription without penalty. If VivaVideo continues to charge you after you submit a valid cancellation request, those charges may constitute unauthorized billing under provincial consumer law. Your credit card company and payment platform (Apple or Google) also permit chargebacks when a merchant fails to honor cancellation.
How to cancel VivaVideo
VivaVideo offers two primary cancellation methods, both of which are reliable and documented. The fastest route is cancellation through the VivaVideo app itself; email serves as a backup if the in-app method fails.
Cancel via the VivaVideo app
This method is the most direct and generates immediate confirmation.
- Open the VivaVideo app on your mobile device (iOS or Android).
- Ensure you are logged into the account that holds the active subscription.
- Tap the menu icon (hamburger icon or three horizontal lines) in the bottom right or top left corner of the screen.
- The exact location may vary slightly depending on your app version.
- Navigate to Settings or Account.
- Look for an option labeled "Settings," "Profile," or "Account and Security."
- Select "Account and Security" or "Subscription Settings."
- This section displays your active subscriptions and renewal dates.
- Locate "Cancel Subscription" or "Cancel Account" and tap it.
- VivaVideo will prompt you to confirm your identity or re-enter your password for security.
- Follow the confirmation prompts and confirm your cancellation.
- VivaVideo should display a final confirmation screen with your cancellation date.
- Take a screenshot of this confirmation for your records.
Cancel via email
If the in-app method does not work or you cannot access your account, send a cancellation email directly to VivaVideo's support team.
- Gather your account information.
- Note your email address associated with your VivaVideo account.
- Note your subscription plan (monthly or yearly VIP).
- Note the date you subscribed or your most recent renewal date if you have it.
- Compose an email to VivaVideo support.
- Use the subject line: "Cancellation Request - [Your Email Address]"
- Include your full name, account email and a clear statement: "I request immediate cancellation of my VivaVideo subscription, effective today."
- Request written confirmation of your cancellation once processed.
- Send your email and retain a copy.
- Save the email in a folder or take a screenshot for your records.
- Note the date and time you sent the email.
- Expect a response within 48 hours.
- VivaVideo should send you a confirmation email stating that your subscription has been cancelled and when your access ends.
What happens after you cancel VivaVideo
Cancellation is immediate, but your access to premium features may continue until the end of your billing cycle.
Timeline for losing premium access
After you submit a cancellation request, VivaVideo stops charging your payment method immediately. Nevertheless, you retain access to all premium features until the end of your current billing period. For example, if you cancel on the 15th of the month but your monthly subscription renews on the 30th, you keep full premium access until the 30th. On the 31st, your account reverts to the free tier, and you can no longer use premium templates, HD export or watermark removal.
Your account data and existing videos
Cancellation does not delete your account or your video library. You retain access to all videos you have created and can continue to download them. However, you will no longer be able to export videos in HD quality or use premium editing features unless you re-subscribe. Free-tier features remain available indefinitely.
How to request a refund after cancellation
In accordance with Canadian consumer law, you may qualify for a partial or full refund if you cancel within a specific timeframe or if you were billed without clear consent.
Refund eligibility
You have the strongest case for a refund if any of the following apply: you cancel within 14 days of your initial subscription purchase; you cancel within 14 days of a renewal charge; the subscription terms were not clearly disclosed before purchase; or VivaVideo enabled auto-renewal without your explicit, informed consent. Yafee advises documenting the original purchase confirmation email or App Store receipt.
Request a refund from VivaVideo
Send a refund request email to VivaVideo support within 14 days of the charge you dispute.
- Identify the charge you dispute.
- Note the exact amount charged (in CAD), the charge date and the transaction ID if visible in your payment method's statement.
- Draft a refund request email.
- Subject line: "Refund Request - [Transaction Date and Amount]"
- Explain why you believe you qualify for a refund: "I request a full refund for the charge of $X.XX CAD dated [date] because I cancelled within 14 days of purchase and was not clearly informed of auto-renewal terms."
- Include supporting documentation.
- Attach or reference your original purchase confirmation, App Store receipt or payment statement.
- Include a screenshot of your cancellation confirmation from the app or your cancellation email timestamp.
- Send the email and track the response.
- VivaVideo should respond within 5 to 10 business days with a decision.
Request a refund from your payment method or app store
If VivaVideo denies your refund request or does not respond within 10 business days, escalate the dispute to your credit card issuer or app store.
- Apple App Store: Open the App Store, tap your account icon (top right), select "Purchase History," find the VivaVideo charge, tap the three dots and select "Report a Problem." Apple permits refunds up to 90 days after purchase.
- Google Play Store: Open Google Play, tap your account icon, select "Payments and subscriptions," find the charge, select "Report a problem" and request a refund. Google typically processes refunds within 5 to 10 business days.
- Credit card or debit card: Contact your bank or card issuer and file a chargeback dispute citing unauthorized or unrefunded charges. Include your cancellation confirmation and VivaVideo's refusal email.
Common mistakes to avoid when cancelling
You are not alone if you have struggled with cancelling a subscription. Many Canadians encounter obstacles that delay cancellation or lead to unexpected charges. Awareness of these pitfalls protects you and ensures your cancellation sticks.
Mistake 1: assuming deletion of the app cancels your subscription
Deleting the VivaVideo app from your phone does not cancel your subscription. Your subscription is tied to your account, not your device. If you simply delete the app, VivaVideo will continue to charge your payment method every month or year. You must explicitly cancel through the in-app settings or via email.
Mistake 2: relying on a cancellation without confirmation
Do not assume your cancellation is complete until you receive written confirmation. Take a screenshot of the in-app confirmation screen or save the cancellation email. If VivaVideo continues to charge you, this proof is essential for disputing unauthorized charges with your bank or the app store.
Mistake 3: missing the 14-day refund window
Canadian consumer law permits refunds within 14 days of a charge if you cancel within that period. After 14 days, requesting a refund becomes significantly harder. Cancel as soon as you decide you no longer want the subscription and request a refund immediately if applicable.
Mistake 4: not checking your payment method after cancellation
Monitor your credit card or bank statement for 30 to 60 days after cancellation. Occasionally, subscription services fail to process cancellations immediately. If you see a charge after your confirmed cancellation, contact your bank to file a chargeback and escalate to the provincial consumer authority.
Deciding whether to cancel or keep VivaVideo
Yafee helps you weigh the pros and cons of your subscription so you make an informed decision.
| Keep VivaVideo if… | Cancel VivaVideo if… |
|---|---|
| You create short-form videos weekly or more often | You create videos once a month or less |
| HD export quality is essential for your workflow | You are satisfied with standard export quality |
| You rely on premium templates and effects regularly | Free templates and basic editing meet your needs |
| The $9.50 monthly cost fits comfortably in your budget | The monthly charge is a financial burden |
| You have an active creative project requiring advanced editing | Your creative project is complete or paused |
| No competitor app offers the same feature set | You have found a free or cheaper alternative that works |
Contact VivaVideo and escalate disputes
In accordance with Canadian consumer law, you have the right to contact VivaVideo directly and, if necessary, escalate your complaint to a provincial regulator.
Contact VivaVideo support
Send cancellation, refund or billing disputes to VivaVideo support via email. Retain all correspondence for your records. If you do not receive a response within 10 business days, escalate the complaint to your provincial consumer authority.
Escalate to your provincial regulator
If VivaVideo refuses your cancellation or refund without legitimate cause, file a formal complaint with your provincial consumer authority:
- Ontario: Ministry of Government and Consumer Services (ontario.ca/consumerprotection)
- British Columbia: Better Business Bureau BC or Consumer Protection BC (consumerprotectionbc.ca)
- Alberta: Fair Trading Act office or Service Alberta (servicealberta.ca)
- Other provinces: Contact your provincial Consumer Protection Act office or the Canadian Consumer Information Database (ic.gc.ca/eic/site/oca-bc.nsf)
Yafee recommends including your account email, subscription dates, cancellation confirmation, any refund denial email from VivaVideo and your payment statement showing the disputed charges.
Summary and next steps
Cancelling your VivaVideo subscription in Canada is straightforward when you follow the legal framework and procedural steps outlined above. You have the statutory right to cancel any auto-renewing digital subscription without penalty, request a refund within 14 days, and escalate disputes to your provincial consumer authority if VivaVideo fails to comply.
Your immediate next step is to choose your cancellation method: in-app cancellation is fastest and generates instant confirmation; email cancellation serves as a reliable backup. Once you submit your cancellation request, take a screenshot or save the confirmation email, then monitor your payment method for the next 60 days to ensure no further charges appear. If a charge occurs after your confirmed cancellation, file a chargeback immediately with your bank and report the incident to your provincial regulator.
Yafee has helped thousands of Canadians cancel digital subscriptions with clarity and confidence. Whether you are moving to a free editing tool, pausing your creative work or simply reducing your monthly expenses, you now have the legal knowledge and practical steps to reclaim control of your billing. Visit Yafee.com today to explore more cancellation guides for other services and learn how to protect your consumer rights across all digital subscriptions.
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