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Cancel Truthfinder: The Right Way
How to cancel Truthfinder in malaysia and stop recurring charges safely
What Truthfinder is and why malaysians subscribe
Truthfinder is a subscription-based people-search and background-report service that provides recurring access to public records, contact details, address history, and related intelligence tools through automatic billing cycles rather than one-time purchases. The service operates on a renewable subscription model, meaning your account charges renew automatically unless you cancel before the next billing date stated in your subscription agreement.
Many Malaysian users discover too late that Truthfinder depends on auto-renewal, with a minimum commitment of one billing cycle and a free trial period that converts to paid billing if you fail to cancel before the trial expires. This structure is the primary reason people search for cancellation guidance.
Core features and what you are paying for
The main product tier is People Search, which grants unlimited background reports, address lookups, and location history for the duration of your active subscription. A secondary tier, Reverse Phone Lookup, offers unlimited phone-based reports with associated names, locations, and contact details linked to a given number.
The critical practical point for Malaysian subscribers is this: you are purchasing temporary access to reports, not permanent ownership of any database or export. Once your billing cycle ends, your access terminates, so you must save any useful report information before your cancellation takes effect. Yafee recommends taking screenshots or exporting data while your account remains active.
Availability and billing structure in malaysia
Truthfinder is accessible online from Malaysia, but the service remains US-centric in its support infrastructure. Customer support operates Monday to Friday, 7:00 a.m. to 4:00 p.m. Pacific Time, with phone support at 1-800-699-8081 and email contact at [email protected]. This time difference creates practical friction for Malaysian users seeking real-time assistance.
Billing typically displays in US dollars converted to Malaysian ringgit, meaning your card statement may reflect foreign-currency charges plus bank conversion fees. There is no verified local ringgit pricing, Malay-language support, or Malaysia-based office. Yafee advises checking your bank statement carefully after cancellation to confirm no further charges appear.
Your legal position and consumer protection rights in malaysia
Your right to cancel Truthfinder is protected under the Consumer Protection Act 1999 (Act 599), which governs distance selling (including online subscriptions) and automatic renewal practices in Malaysia. This legislation grants you the explicit right to terminate a subscription at any time, subject only to payment for services already provided during the current billing cycle.
Under the Consumer Protection Act 1999, companies must provide clear, accessible cancellation mechanisms and must not obstruct your ability to exit a subscription. Furthermore, the Act mandates that renewal charges cannot occur unless you have given affirmative consent to the specific terms, including the renewal date, amount, and cancellation method. If Truthfinder continues billing after you have taken documented steps to cancel, you have grounds to lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), Malaysia's primary consumer protection authority.
Your legal position
You hold the following enforceable rights:
- The right to cancel your subscription at any time without penalty, save for charges already incurred in the current billing cycle.
- The right to receive written (or email) confirmation of cancellation within a reasonable timeframe.
- The right to dispute unauthorised charges and demand a refund if billing continues after documented cancellation.
- The right to escalate non-compliance to the MDTCA if Truthfinder fails to honour your cancellation request.
Yafee advises retaining all screenshots, confirmation emails, and transaction records as evidence of your cancellation attempt. This documentation is essential if you need to file a formal complaint or pursue a chargeback with your bank.
Cancellation methods and where to cancel
Truthfinder offers multiple cancellation routes, and choosing the correct one depends on how you originally subscribed. The primary method is through your online account dashboard, though app-based subscriptions require cancellation through the relevant app store.
Cancel through the Truthfinder website account
The official and fastest route for most Malaysian users is web-based account cancellation. Follow these steps:
- Navigate to truthfinder.com and log in using your email address and password.
- If you cannot remember your login credentials, use the "Forgot Password" link to reset them before proceeding.
- Once logged in, click on your profile or account settings, typically displayed as a menu option in the top-right corner or within a side navigation panel.
- Look for a link labeled "Account Settings", "My Account", or "Subscription".
- Locate and select the "Cancel Subscription" or "Manage Subscription" option within the account menu.
- Do not stop or close your browser if the system displays an exit-offer screen or discount prompt; continue to the final cancellation confirmation.
- Review the cancellation summary, which will state your final billing date and the date your access ends.
- Verify that the renewal date shown matches your expectation and that no further charges are listed beyond the current cycle.
- Confirm your cancellation by clicking the final "Cancel Subscription" or "Confirm Cancellation" button.
- Wait for the system to display a success message indicating that your subscription has been terminated.
- Screenshot or save the final confirmation page, and check your email for a cancellation confirmation message within two hours.
- If no email arrives by the next business day, log back into your account to verify that the subscription status shows as "Cancelled" or "Inactive".
Cancel through google play or the apple app store
If you subscribed to Truthfinder via a mobile app downloaded from Google Play (Android) or the Apple App Store (iOS), you must cancel through the respective app store, not through the Truthfinder website. Yafee recommends following these platform-specific steps:
For Google Play (Android):
- Open the Google Play Store app on your Android device and tap your profile icon in the top-right corner.
- Select "Payments and subscriptions", then tap "Subscriptions".
- Find "Truthfinder" in the subscriptions list and tap it.
- Tap "Cancel subscription" and confirm the cancellation when prompted.
- Google Play may display an offer to reduce the price; ignore this and proceed to final cancellation.
- You will receive an email confirmation from Google Play within minutes. Save this email and take a screenshot of the subscription page showing "Cancelled" status.
For Apple App Store (iOS):
- Open the Settings app and navigate to your Apple ID profile at the top of the screen.
- Tap "Subscriptions" and locate "Truthfinder".
- Tap "Truthfinder" and select "Cancel Subscription".
- Confirm the cancellation. Apple will display your final billing date; note this carefully.
- Apple may prompt you to provide feedback or offer a discount; proceed directly to cancellation.
- Apple sends confirmation to your registered email. Save this message and take a screenshot of the subscription status screen.
Cancel by contacting customer support directly
If the website or app store cancellation fails or you encounter technical difficulties, you can cancel by contacting Truthfinder support in writing. This method is slower but provides a documented trail:
- Send an email to [email protected] with the subject "Subscription Cancellation Request".
- Include your full name, account email address, and subscription account ID (visible in your account dashboard).
- State clearly: "I request immediate cancellation of my Truthfinder subscription effective immediately" or "effective before my next billing date on [DATE]".
- Ask for a written confirmation of cancellation to be sent to your email address.
- Keep a copy of your sent email and watch for a response within 48 business hours.
- If you do not receive a response within two business days, send a follow-up email referencing your original message.
- Once you receive written confirmation of cancellation, save that email permanently and verify your account status on the website one week later.
- Confirm that the subscription shows as "Cancelled" and no new charges appear.
Actions to take before you cancel
Taking deliberate steps before submitting your cancellation request protects you against billing disputes and lost data. These preparations take 10 to 15 minutes and are essential for Malaysian consumers seeking accountability.
Save and export important report information
Truthfinder does not guarantee continued access to reports or data after your subscription ends. You must download or screenshot any background reports, address histories, or phone lookups you may need later, as the company does not provide a permanent data export.
- Open each report you wish to keep and take a full-page screenshot or use your browser's print-to-PDF function to save it locally.
- Store these files in a secure location (such as cloud storage or an external hard drive) so you can reference them after cancellation.
- Do not rely on the ability to log back in after cancellation; assume access will terminate immediately or by the end of the current billing cycle.
Document your subscription details and billing history
Screenshot and save the following information from your account dashboard before cancellation:
- Your current subscription plan name and features.
- Your next scheduled billing date.
- The amount of your last charge and the currency (USD or MYR).
- Your account email address and account ID.
- A full view of your billing history (including dates and amounts of previous charges).
This documentation becomes critical if a charge appears on your bank statement after cancellation. You will use it to prove the cancellation date and to dispute any unauthorised post-cancellation billing with your bank or the MDTCA.
What happens after you cancel Truthfinder
Understanding the post-cancellation timeline and what to expect protects you from confusion and prevents you from missing hidden charges. Yafee has guided thousands of consumers through this transition, and clarity on the following points matters greatly.
Timeline and access end date
Your Truthfinder access typically expires at the end of the current billing cycle (the date your next charge was scheduled). The company does not provide mid-cycle refunds if you cancel partway through a billing period; you retain access until the paid period concludes.
For example, if your next billing date is 15 October 2024 and you cancel on 1 October 2024, you retain full access until 15 October 2024, at which point your access terminates and no further charge occurs. Verify this timeline in your cancellation confirmation email.
Monitor your bank account and credit card statements
Track your bank account or credit card for a minimum of 30 days after your final billing cycle ends. Look for any charges from Truthfinder, its parent company (BGT Holdings in the US), or any similar payment processor.
- Most legitimate cancellations result in no post-termination charges, but billing errors do occur.
- If you identify an unexpected charge, do not panic. Contact your bank immediately to dispute it, citing your cancellation confirmation email as evidence.
- Simultaneously send a formal complaint email to [email protected] with your cancellation confirmation attached, requesting an immediate refund.
What happens to your personal data
Upon cancellation, Truthfinder typically deletes your account access within 30 days. However, the company may retain anonymised usage data for internal analytics. Your personal information (name, email, payment details) should be deleted or de-linked from active accounts within 90 days, in accordance with data-protection best practices. If you have concerns about data retention, Yafee recommends sending a separate data-deletion request to [email protected].
Refund eligibility and how to claim a refund
Truthfinder does not typically offer refunds for cancellations made outside the initial trial period or free-trial grace window. However, Malaysian consumer law permits refunds in specific circumstances, and you may have grounds to claim one.
When you are entitled to a refund
Under the Consumer Protection Act 1999, you have the right to a refund if:
- You cancelled during a free trial and the company charged your card in error.
- The company continued billing after you submitted a documented cancellation request.
- The service was unavailable, inaccessible, or materially different from the description at the point of sale.
- You were charged more than once in a single billing cycle.
How to request a refund
- Gather all documentation: cancellation confirmation email, screenshots of your account status, bank statements showing the charge(s), and any support correspondence.
- Email [email protected] with the subject "Refund Request: [Your Account Email]", attaching all supporting documents.
- Write: "I cancelled my subscription on [DATE] and was charged [AMOUNT] on [DATE]. I request a full refund to my original payment method within 14 days. Attached are my cancellation confirmation and bank statement as evidence."
- Allow 5 to 10 business days for a response. If Truthfinder refuses, escalate to the MDTCA or file a chargeback with your bank.
- Your bank can dispute the charge within 120 days of the transaction, protecting you if Truthfinder does not refund voluntarily.
Pricing tiers and what they cost in malaysia
Understanding Truthfinder's pricing structure helps you calculate what you are paying and verify that your cancellation prevents future charges. Note that prices are typically quoted in US dollars and may fluctuate with exchange rates and promotional offers.
| Plan tier | Billing cycle | Typical monthly cost (USD) | Estimated MYR cost | Main features |
|---|---|---|---|---|
| Free trial | Usually 7 days | Free (then charges begin) | RM 0 (then ~RM 50-70) | Limited report access; converts to paid auto-renewal |
| People Search (Recommended for cancellation tracking) | Monthly or annual | ~USD 25-35 monthly | ~RM 110-150 monthly | Unlimited background reports, address history, location data |
| Reverse Phone Lookup | Monthly | ~USD 20-30 monthly | ~RM 85-130 monthly | Unlimited phone-based reports with linked details |
| Premium bundle | Monthly or annual | ~USD 40-50 monthly | ~RM 170-210 monthly | All features; faster access; priority support |
| Annual plan | 12 months (upfront) | ~USD 200-250 annually | ~RM 850-1050 annually | All People Search features; discounted rate versus monthly |
Prices vary by promotion and region. Verify your exact plan name and cost by logging into your account. Yafee notes that annual plans are non-refundable in most cases, so cancelling before the year ends may result in lost prepaid fees unless you qualify for a refund under Malaysian consumer law.
Common mistakes that delay or prevent your cancellation
Most cancellation failures stem from easily avoidable procedural errors. The good news is that once you understand these traps, your cancellation becomes straightforward and reliable.
Stopping partway through the cancellation process
Many users click "Cancel Subscription" but then stop when the system displays a discount offer or retention message. They assume they have cancelled when in fact the cancellation is incomplete. Always continue clicking through every screen until you see a final confirmation message stating that your subscription has been terminated, and then wait for a confirmation email. Do not navigate away until that final step is complete.
Cancelling through the wrong channel
If you subscribed via the Google Play Store or Apple App Store, cancelling through the Truthfinder website will not work. The website cancellation and app-store subscription are linked but managed separately. You must cancel through the app store where you originally subscribed. Yafee advises checking your original purchase receipt or transaction email to confirm whether you bought directly from Truthfinder or via an app store; then cancel through that same channel.
Not saving cancellation confirmation or billing screenshots before they vanish
Some users cancel, receive a confirmation email, then delete that email or lose it when their email account is archived. If a charge appears later and you cannot produce the original cancellation confirmation, disputing it becomes harder. Save the confirmation email to a permanent folder, print it, or screenshot it immediately after cancellation.
Assuming the account is cancelled without verifying
Cancellation and access termination are not instant. Log back into your account one week after cancellation to confirm that your subscription status now shows as "Cancelled", "Inactive", or "No Active Subscription". If it still shows "Active", immediately contact support and escalate to the MDTCA if Truthfinder fails to respond within 48 hours.
When to cancel versus keeping your Truthfinder subscription
This decision rests on whether the service still provides value to your circumstances. Use this framework to guide your choice.
| Reason | Keep subscription | Cancel subscription |
|---|---|---|
| Frequency of use | You run 5+ searches per month or perform regular background checks | You used it once or twice; no ongoing need for repeated searches |
| Cost versus benefit | The RM 110-150 monthly cost justifies access to regular people-search data | You rarely need the data, and other free tools (Facebook, LinkedIn) suffice |
| Trial period status | You are within the free trial and plan to upgrade willingly | You are in a free trial you did not want and are paying in error |
| Billing surprises | Your billing is predictable, transparent, and matches your expectations | Charges are unclear, differ from the quoted price, or appear without warning |
| Service reliability | Reports load quickly, data is accurate, and support responds helpfully | Reports are slow, inaccurate, outdated, or support is unresponsive |
If any row under the "Cancel" column applies to you, proceed with cancellation immediately. Yafee recommends that Malaysian users cancelling due to a billing surprise or unwanted trial conversion do so within 48 hours to preserve evidence of their intent.
Escalation: what to do if Truthfinder refuses to cancel
If Truthfinder fails to honour your cancellation request or continues billing after you have taken documented steps to cancel, you have formal enforcement routes under Malaysian law.
Step one: formal written demand
Send a registered letter or formal email (marked "Sent via certified email") to Truthfinder at [email protected] with the subject "Final Demand for Cancellation and Refund". Include:
- Your account details (email, account ID, phone number on file).
- The date you first requested cancellation.
- All cancellation confirmation emails or screenshots you have received.
- A list of all charges that have appeared after your cancellation request.
- A statement: "If this subscription is not cancelled and refunded within 14 days of this letter, I will file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs and initiate a chargeback with my bank."
Wait 14 calendar days for a response.
Step two: report to the ministry of domestic trade and consumer affairs (MDTCA)
If Truthfinder does not respond or refuses to cancel, lodge a formal complaint with the MDTCA, Malaysia's consumer protection authority. You can file a complaint online at the MDTCA portal or visit a local MDTCA office. Provide:
- Your name, contact details, and account information.
- Copies of all correspondence with Truthfinder and your cancellation request(s).
- Screenshots or bank statements showing unauthorised charges.
- Your formal demand letter (from Step One).
The MDTCA has enforcement powers to compel companies to honour consumer rights under the Consumer Protection Act 1999, and complaints are investigated at no cost to you.
Step three: dispute the charges with your bank
Contact your bank or credit card issuer and initiate a chargeback or dispute for any charges that appear after your documented cancellation request. Under Malaysian banking regulations, your bank can reverse charges if you provide evidence that you cancelled the service and the company violated your consumer rights. Attach your cancellation confirmation and the MDTCA complaint reference number to strengthen your claim.
Cancellation checklist for malaysian Truthfinder users
Use this checklist to ensure you have completed every step and left no gaps that could allow unwanted charges:
- Logged into my Truthfinder account and navigated to Account Settings or Subscription.
- Took screenshots of my current plan, renewal date, and account email address.
- Downloaded or screenshot all reports and data I wish to keep.
- Clicked "Cancel Subscription" and continued through every confirmation screen until I saw a final success message.
- Received a cancellation confirmation email and saved it in a permanent folder.
- Waited one week and logged back in to verify that my subscription status shows as "Cancelled" or "Inactive".
- Monitored my bank account for 30 days after my final billing date for any unexpected charges.
- Saved all cancellation documentation (emails, screenshots, bank statements) for at least one year.
- If an unwanted charge appeared, contacted my bank to initiate a dispute within 120 days of the transaction.
Summary and next steps
Cancelling your Truthfinder subscription in Malaysia is a straightforward process when you follow the correct sequence and document each step. Your right to cancel is protected under the Consumer Protection Act 1999, and Truthfinder is legally obligated to honour your cancellation request within a reasonable timeframe and cease all charges by the end of your current billing cycle.
The web-based cancellation route through your account dashboard is the fastest method for most users. If you subscribed via Google Play or the Apple App Store, cancel through that platform instead. Always save your cancellation confirmation email, verify that your account status changes to "Cancelled" within one week, and monitor your bank account for unauthorised post-cancellation charges.
If Truthfinder refuses to cancel or continues billing after you have taken documented steps to exit, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) and initiate a chargeback with your bank. Yafee has helped thousands of consumers cancel recurring subscriptions safely and recover unauthorised charges, and your success depends on documentation and persistence.
Begin your cancellation now by logging into your Truthfinder account and navigating to Account Settings. Take screenshots of your subscription details, save any reports you need, and complete the cancellation process through the final confirmation screen. Yafee is here to support you through every step and ensure your cancellation is honoured without dispute.
Contact information and malaysia-based consumer support
For further assistance, contact the following organisations in Malaysia:
- Ministry of Domestic Trade and Consumer Affairs (MDTCA): Tel: 03-8000 8000 | Website: mdtcc.gov.my | Complaint portal for subscription and billing disputes.
- Truthfinder support (US-based): Email: [email protected] | Phone: 1-800-699-8081 (Monday to Friday, 7:00 a.m. to 4:00 p.m. Pacific Time) | Truthfinder Help portal: truthfinder.help
- Your bank or credit card issuer: Contact the customer service number on the back of your card for chargeback and billing dispute assistance.
Yafee remains your trusted guide through subscription cancellation in Malaysia. We provide clear, legally grounded guidance on your rights and practical steps to protect yourself from unwanted charges and hidden auto-renewal traps.
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