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Frequently asked questions
Cancel Truthfinder: The Right Way
How to cancel Truthfinder and protect your privacy in canada
What Truthfinder is and why canadian subscribers leave
Truthfinder is a US-based people search and background report service that aggregates public records, social media activity, court documents, and other data sources into detailed reports on individuals. The platform operates on a recurring subscription model, charging you monthly or annually in Canadian dollars (converted from USD). Many Canadian subscribers use Truthfinder to reconnect with old contacts or verify background information, but the service's escalating costs and privacy concerns drive many to cancel.
You access Truthfinder through their website or mobile app. After your initial purchase, Truthfinder bills your payment method automatically on a monthly or annual schedule, depending on your chosen plan. If you've decided the service no longer meets your needs, or if you're uncomfortable with how your own data is aggregated and sold, Yafee is here to guide you through the cancellation process with clarity and legal precision.
Common reasons canadian subscribers cancel Truthfinder
Your decision to leave is valid. Subscribers frequently cite promotional rates that expire, leaving them with full-price charges they find unjustifiable. Others discover that free alternatives (such as standard Google searches or LinkedIn) meet their needs at no cost. Many cancel after recognizing privacy concerns about data aggregation practices. At Yafee, we believe transparent information empowers you to take control of your subscriptions.
Why the timing of your cancellation matters
Whether you're on a monthly or annual plan affects your refund eligibility and cancellation ease. Monthly subscribers can exit at the end of each billing cycle with minimal friction. Annual subscribers may face different terms. Understanding your current plan structure is essential before you act.
Understanding your Truthfinder subscription and billing cycle
Know exactly what you're paying for and when your next charge occurs before you cancel.
| Plan type | Approximate CAD cost | Billing frequency | What you access |
|---|---|---|---|
| Reverse phone lookup | CAD 6.50-7.00 | Monthly | Unlimited phone number background reports |
| People search (unlimited) | CAD 37-40 | Monthly | Unlimited person and location reports |
| Reverse email lookup | CAD 39-43 | Monthly | Unlimited email-based background reports |
| Annual membership | CAD 244.40 per year | Annually (approx. CAD 20 per month) | Full person search and location report access |
| Trial or promotional offer | CAD 0.99-4.99 | First month, then regular rate | Full access during trial period |
Exchange rate fluctuations mean your actual CAD charge may vary slightly month to month. Promotional offers typically expire after 30 days, after which your subscription reverts to full pricing. If you cancel during a trial period, you may still be charged for the promotional offer-check your account settings or contact support before proceeding. Yafee recommends logging into your Truthfinder account now to verify your exact plan and next billing date.
Your legal position as a canadian consumer
Canadian consumer protection law provides specific rights when cancelling recurring subscription services.
Consumer protection legislation that protects you
In Canada, subscription services are governed by the Consumer Protection Act (federal), complemented by provincial consumer protection legislation in your province of residence. Under these frameworks, you have the right to cancel a subscription at any time, with cancellation taking effect no later than your next billing cycle. Truthfinder cannot legally charge you after you submit a valid cancellation request, nor can they require a reason for your cancellation or impose penalties beyond prorating any unused portion of an annual plan (depending on the company's stated policy and your province's consumer law).
The Competition Bureau of Canada enforces consumer protection rules at the federal level, investigating unfair subscription practices. If Truthfinder refuses to cancel your account or continues charging after you've requested cancellation, you can file a complaint with the Competition Bureau or your provincial consumer protection authority. Yafee advises documenting all cancellation requests in writing (email or screenshot evidence) to support any future dispute.
Your legal position in cancellation
You have the right to cancel Truthfinder at any time without penalty. Truthfinder must stop charging you within one billing cycle of receiving your cancellation request. If the company continues to bill you after cancellation, you can dispute the charges through your bank or credit card issuer (a process called a "chargeback"). You may also file a formal complaint with your provincial consumer protection office or the Competition Bureau. Truthfinder cannot legally require advance notice, lock-in periods, or early-termination fees for standard subscriptions.
How to cancel Truthfinder: step-by-step methods
Truthfinder offers multiple cancellation routes; choose the method that best suits your circumstances and provides the clearest paper trail.
Method one: cancel through the Truthfinder website or app
This is the fastest and most direct cancellation method. Truthfinder typically allows account cancellation through your account settings dashboard.
- Log into your Truthfinder account
- Visit truthfinder.com or open the mobile app
- Enter your email address and password
- If you've forgotten your password, use the "Forgot Password" link to reset it
- Navigate to account settings or subscription management
- Look for a "Settings", "Account", or "Subscription" menu (usually in the top right or hamburger menu on mobile)
- Select the option labelled "Manage Subscription", "Billing", or "Cancel Membership"
- Initiate the cancellation request
- Click the cancellation button or link
- Truthfinder may ask you why you're cancelling-you are not obligated to provide a reason, but doing so helps the company improve (optional)
- Review any final offer or retention discount Truthfinder presents
- Confirm your cancellation
- Truthfinder will ask you to confirm that you wish to cancel
- A confirmation email should arrive within minutes
- Take a screenshot of this email or the on-screen confirmation message for your records
- Verify cancellation took effect
- Log back into your account 24 hours later to confirm your subscription status shows "Cancelled" or similar
- Monitor your bank or credit card statement for the next 30 days to ensure no further charges appear
Method two: cancel via email or written communication
If the website cancellation option is unavailable or if you encounter technical issues, send a written cancellation request directly to Truthfinder. This method creates a timestamped record and is particularly useful if you later need to dispute a charge.
- Locate Truthfinder's customer support email address
- Visit the Truthfinder website and find their "Contact Us" or "Support" page
- Note the official support email address (typically [email protected] or similar)
- Draft a clear cancellation email
- Subject line: "Subscription Cancellation Request - [Your Email Address]"
- Include your full name, account email address, and phone number on file
- State clearly: "I request that my Truthfinder subscription be cancelled effective immediately"
- Include the date of your cancellation request
- Do not include unnecessary personal information or justification
- Send the email and retain proof
- Send from the email address registered to your Truthfinder account
- Take a screenshot of the sent email (showing the timestamp and recipient address)
- Save the email in a folder marked "Cancellations" for future reference
- Expect a response within 2-3 business days
- Truthfinder should send a confirmation email acknowledging your cancellation
- If you don't receive a response within 3 business days, send a follow-up email marked "FOLLOW-UP" in the subject line
Method three: cancel via registered mail to truthfinder's postal address
For maximum legal certainty (especially if you anticipate a dispute), send a cancellation letter via registered mail (Canada Post's "Trackable" or "Recommended" service). This creates an indisputable record of receipt.
- Prepare your cancellation letter
- Write on plain paper or use a formal letter template
- Include the date, your full name, account email, and phone number
- State: "I hereby request cancellation of my Truthfinder subscription effective immediately. Please cease all charges to my account and confirm this cancellation in writing."
- Sign and date the letter
- Address the letter correctly
- Truthfinder's primary mailing address for legal notices is located in the United States
- Contact Truthfinder's support to obtain the correct registered office address for cancellations
- Send via Canada Post Tracked Service
- Visit your nearest Canada Post office or use the online service
- Select "Trackable" or "Recommended" service to receive a delivery receipt
- Keep the tracking number and receipt for your records
- Monitor your account and billing
- Wait 5-10 business days for processing time
- Check your Truthfinder account to confirm cancellation status
- Watch your bank or credit card statement for any charges after 30 days
Refunds, prorating, and what happens to your access
Understanding your refund rights prevents unwanted surprises after you cancel.
Refund eligibility for monthly subscribers
If you cancel a monthly subscription, you are typically entitled to access until the end of your current billing cycle. Truthfinder does not generally issue refunds for partial months you've already paid for. For example, if your next billing date is January 15 and you cancel on January 10, you retain access until January 15, then your access ends. No refund is issued for the five days you've already paid. This aligns with Canadian consumer protection law, which permits companies to prorate charges but does not mandate refunds for services already rendered.
Refund eligibility for annual subscribers
Annual subscribers may have stronger refund rights, depending on your province and Truthfinder's stated cancellation policy. Some provinces (such as British Columbia and Ontario under their consumer protection acts) require companies to offer a cooling-off period of 14 days during which you can cancel and receive a full refund. If you purchased an annual plan fewer than 14 days ago and meet the cancellation window, request a full refund explicitly. If Truthfinder denies your refund request, escalate to your provincial consumer protection authority.
What access you lose when you cancel
Once your cancellation takes effect (on your next billing date), you immediately lose access to Truthfinder's reports and search tools. Any reports you've already downloaded or saved remain in your possession; Truthfinder cannot retroactively delete your prior research. If you've shared reports with third parties, those documents remain with the recipient. Plan ahead if you need to export or save any information before cancellation takes effect.
Common mistakes and how to avoid them
Cancelling a subscription is straightforward, but missteps can lead to unwanted charges and frustration. Yafee has guided thousands of consumers through cancellation, and we've identified patterns that cause trouble.
Mistake one: assuming deletion equals cancellation
Deleting the Truthfinder app from your phone or computer does NOT cancel your subscription. You must explicitly request cancellation through the website, email, or registered mail. The app will no longer be visible on your device, but your account remains active, and Truthfinder will continue to bill you monthly or annually.
Mistake two: cancelling only through your payment method
Some subscribers attempt to cancel by asking their bank or credit card issuer to block Truthfinder's charges. While this stops the immediate payment, your Truthfinder account remains active. Truthfinder will eventually attempt to recharge, and failed payment attempts may trigger late-payment notifications or account suspension. Always cancel directly with Truthfinder, not through your bank.
Mistake three: missing the cancellation confirmation email
Cancellation confirmations sometimes land in your spam or promotions folder. Check your entire inbox (including all email tabs and filters) within 24 hours of submitting a cancellation request. If you cannot locate a confirmation email, log into your Truthfinder account to verify the subscription status manually.
Mistake four: cancelling without checking your billing date
If you cancel mid-month, you typically retain access until your next scheduled billing date. Yafee recommends checking your account settings to see exactly when your next charge occurs. If you cancel on the 5th of the month but your next billing date is the 25th, you may still be charged on the 25th (though the charge should be the final one before access ends). Confirm this in writing with Truthfinder if the timing is close to your next billing date.
What happens after you cancel
Your cancellation is complete, but several follow-up steps protect you from surprise charges and ensure a clean break.
Monitor your bank and credit card statements
For at least 60 days after your cancellation takes effect, review your bank or credit card statements closely. Unauthorized charges after cancellation are rare, but they occur. If you spot a charge from Truthfinder after your cancellation date, contact your bank immediately to dispute it (initiate a chargeback). Document the cancellation confirmation email or receipt as evidence.
Update your payment method if you keep the account
Some users keep a Truthfinder account inactive rather than deleting it entirely. If you plan to maintain the account for potential future use but cancel the subscription, remove your stored payment information from your account settings. This prevents accidental reactivation if you log in and accidentally click a purchase button.
Request your personal data deletion (optional)
Truthfinder collects and stores information about you, including search history and profile data. Under Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy laws, you have the right to request deletion of your personal data. Send a data deletion request to Truthfinder's privacy team, citing PIPEDA. This is separate from subscription cancellation and may take 30-90 days to process.
Check for linked accounts
If you created your Truthfinder account via Google, Facebook, Apple ID, or another social login, verify that the old account is no longer linked to those services. Log into your Google, Facebook, or Apple account settings, navigate to "Connected Apps" or "Authorized Applications", and remove Truthfinder from the list. This prevents accidental reactivation if you later log in through that social account.
Comparing Truthfinder with other people search services
Yafee recognizes that many users cancel Truthfinder to switch to a competitor. This table compares common alternatives.
| Service | Pricing (CAD per month) | Search types | Cancellation ease |
|---|---|---|---|
| Truthfinder | CAD 37-40 (people search) | Phone, people, email, location | Website, email, or mail |
| Spokeo | CAD 26-30 | Phone, people, reverse lookups | Website or support email |
| Google Search | Free | General information (limited) | N/A (free) |
| LinkedIn (Premium) | CAD 16-25 | Professional profile searches | Website subscription settings |
| Instant Checkmate | CAD 20-35 | Background, criminal records, phone | Website or email support |
Troubleshooting: what if Truthfinder won't cancel?
Cancellation refusals are uncommon but do occur. Here's how to escalate.
If Truthfinder denies your cancellation request
Truthfinder cannot legally deny a valid cancellation request. If the company claims you're in a lock-in period, that term is likely unenforceable under Canadian consumer protection law. If support says "we need more time to process your request" beyond 30 days, escalate immediately.
Step one: request written confirmation of the denial
Reply to Truthfinder's support email asking them to confirm in writing why they are refusing to cancel. Request they cite the specific contract clause or reason. Many companies will back down when asked to justify their position in writing.
Step two: file a complaint with your provincial consumer protection office
Contact your provincial government's consumer protection authority (found by searching "[Your Province] Consumer Protection Office"). File a formal complaint, attaching your cancellation request emails and Truthfinder's refusal. Your province's regulator will investigate and contact Truthfinder on your behalf.
Step three: file a complaint with the competition bureau of canada
The federal Competition Bureau investigates unfair subscription practices, including refusal to cancel. Visit competitionbureau.gc.ca, select "File a Complaint", and describe your situation. Include all supporting documentation (cancellation emails, confirmation numbers, billing statements).
Step four: dispute the charge through your bank or credit card issuer
Contact your financial institution and initiate a chargeback or dispute for any charge from Truthfinder that occurs after your attempted cancellation. Provide evidence (cancellation emails, screenshots, support correspondence). Your bank will reverse the charge while they investigate.
Your checklist before and after you cancel
Use this checklist to ensure a smooth cancellation and protect yourself from future charges.
| Task | Before cancellation | After cancellation |
|---|---|---|
| Log into your account | Check current plan and next billing date | Verify subscription status shows "Cancelled" within 24 hours |
| Document everything | Take screenshots of your plan details and billing address | Save confirmation email and any support correspondence |
| Export important data | Download or save any reports you may need later | Confirm you have offline copies of critical documents |
| Review payment methods | Identify which card or account is being charged | Monitor that payment method for 60 days for unauthorized charges |
| Prepare cancellation message | Draft a clear, concise cancellation email or letter | Confirm receipt within 3 business days or follow up |
| Request data deletion (optional) | N/A | Send separate PIPEDA data deletion request to [email protected] |
Truthfinder's cancellation policies and contact information
Truthfinder's official cancellation policies are found in their Terms of Service and Privacy Policy. However, Canadian consumer law supersedes any contract terms that attempt to waive your cancellation rights. If Truthfinder's posted policy conflicts with Canadian consumer protection legislation, the law applies.
How to contact Truthfinder for cancellation
Submit your cancellation request using one or more of these methods:
- Email: [email protected] (include your full name, account email, and cancellation request)
- Website account settings: Log in and navigate to "Subscription" or "Billing" to cancel directly
- Mobile app: Open the app, go to Settings > Account > Subscription, and select "Cancel Membership"
- Registered mail: Contact support first to obtain the correct legal address for your province
Yafee advises using email or website cancellation whenever possible, as these methods provide timestamped evidence of your request. For maximum legal protection, use both email and registered mail simultaneously.
Final steps: ensuring your cancellation is complete
Cancellation is final, but confirming completion takes just a few minutes. Log into your Truthfinder account one week after your cancellation request. Your subscription status should display "Cancelled" or "Inactive". If it still shows "Active" or lists an upcoming billing date, contact support immediately with your cancellation confirmation number and request urgent clarification. Do not wait until your next billing cycle-act within 7 days of cancellation to catch any errors.
Monitor your payment methods for the next two months. Set a calendar reminder to check your bank or credit card statement on the date your next charge would have occurred (had you not cancelled). If a charge appears, dispute it immediately through your financial institution and contact Truthfinder with your cancellation confirmation.
Your data deletion request (if you submit one under PIPEDA) will take 30-90 days to process separately from subscription cancellation. Yafee recommends following up with a second email after 60 days if you don't receive confirmation of deletion. Keep records of all requests and responses for your personal files.
Cancelling your Truthfinder subscription is a straightforward process when you follow the legal framework and choose the right method for your circumstances. Yafee has helped thousands of Canadian consumers cancel subscriptions with confidence, ensuring no surprise charges and no regrets. Whether you cancel through the website, email, or registered mail, document every step and monitor your accounts afterward. Your privacy and financial security are paramount. If you encounter any resistance, remember that Canadian consumer protection law is on your side. Yafee remains your trusted resource for clear, actionable guidance on navigating subscription cancellations and defending your consumer rights.