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Frequently asked questions
Cancel Truthfinder: Step-by-Step Guide
How to cancel Truthfinder and stop recurring charges today
What Truthfinder is and why you might want to cancel
Truthfinder is a United States-based people search and background check service that aggregates public records, reverse phone lookups, and identity reports into one subscription platform. If you signed up from the Philippines, you are paying in Philippine pesos (₱) for a US-hosted service governed by US law, which creates complications for cancellation and refund disputes that extend beyond what you would face with a local provider.
Many subscribers in the Philippines discover Truthfinder through promotional trial offers or referrals, then encounter recurring charges they did not anticipate. At Yafee, we have guided thousands of Filipino consumers through the cancellation process by breaking down the steps into a clear, actionable sequence you can execute today. Understanding your position under Philippine consumer law is the first step toward stopping unwanted charges.
Your consumer rights under philippine law
Before you cancel, you must understand the protections that Philippine law guarantees you as a consumer.
The consumer act of the philippines and your protections
The Consumer Act of the Philippines (Republic Act No. 7394) grants you the right to cancel services, receive transparent billing information, and dispute unauthorized charges. Under this law, Truthfinder must disclose the full cost of your recurring subscription before the first charge is processed, and you retain the right to cancel at any time with clear written confirmation.
Furthermore, if Truthfinder processes charges after you have cancelled, or if the service fails to deliver the features advertised at signup, you can demand a refund. The law explicitly prohibits automatic renewal without your affirmative prior consent, which means Truthfinder must obtain your permission before charging you each month.
Your legal position when cancelling Truthfinder
You have the right to submit a cancellation request by email, postal mail, or through your account dashboard, and you are entitled to written confirmation within a reasonable timeframe. In accordance with the Consumer Act, Truthfinder must honor your cancellation before your next billing date arrives. If they continue to charge you after you have provided documented cancellation notice, those charges constitute unauthorized transactions, and you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.
How to escalate if Truthfinder refuses to cancel or refund
If Truthfinder ignores your cancellation request or denies a legitimate refund, you can file a formal complaint with the DTI Consumer Protection Group. Visit the online complaint portal at consumercare.dti.gov.ph or visit a DTI office in your city. Prepare screenshots of your cancellation request, billing statements, and all correspondence with Truthfinder. The DTI has the authority to investigate the complaint, mediate a resolution, and impose penalties if Truthfinder violates consumer protection law.
How much Truthfinder costs and when you are charged
Your monthly cost and billing cycle determine when your next charge will hit and how much time you have to cancel.
Current pricing and billing structure
| Plan level | Monthly cost (PHP) | Approximate USD | Renewal date | Cancellation deadline |
|---|---|---|---|---|
| Standard subscription | ₱1,585 | $28.05 USD | Every 30 days from signup | Before renewal date |
| Trial offer (promotional) | ₱0-500 initial | $0-9 USD | After trial period ends | Before trial conversion |
Truthfinder charges ₱1,585 per month (approximately $28.05 USD) for full access to background check tools. This is a recurring monthly subscription, not a one-time purchase. Your billing date repeats every 30 days from the date you first signed up. If you subscribed on the 15th of the month, you will be charged again on the 15th of every following month unless you cancel before that date arrives.
This is the critical detail most people miss at signup: your subscription renews automatically on a fixed calendar date. You must cancel before that date to avoid the next charge. If you cancel on the 16th but your billing date is the 15th, you are one day too late, and Truthfinder will process the charge.
Methods to cancel Truthfinder from the philippines
Truthfinder offers three cancellation paths, each with different confirmation speeds and documentation trails.
Option 1: cancel through your online account dashboard (fastest method)
The quickest route to cancellation is through your Truthfinder account settings. This method gives you instant confirmation and creates a digital record of your request.
- Log into your Truthfinder account using your email and password.
- Go to truthfinder.com and click "Sign In" at the top right.
- Enter your registered email address and password.
- Navigate to your account settings or subscription page.
- Click your profile icon or "Account" in the top menu.
- Look for "Subscription", "Billing", or "Manage Membership".
- Select "Cancel subscription" or "End membership".
- Read any retention offer Truthfinder displays.
- Do not be swayed by discount offers unless you genuinely want to stay.
- Confirm the cancellation when prompted.
- Truthfinder will ask for a reason; select the reason that applies.
- Click "Cancel subscription" or "Confirm cancellation".
- Screenshot the confirmation message and your account dashboard showing cancellation status.
- Save this screenshot as proof in case Truthfinder charges you again.
- Forward the screenshot to your email for safe storage.
Option 2: cancel by email (documented paper trail)
If you prefer written documentation or do not have access to your account, email cancellation creates a timestamped record that you can use if a dispute arises.
- Compose a new email to Truthfinder customer support.
- Subject: "Request to cancel Truthfinder account and recurring subscription"
- Send to the customer service email listed on the Truthfinder website (typically [email protected]).
- Write a clear, dated cancellation statement in the email body.
- Include your full name, email address, and account phone number (if registered with one).
- State: "I request immediate cancellation of my Truthfinder subscription effective today. Please confirm cancellation and ensure no further charges are processed to my account or payment method."
- Include the current date.
- Send the email and retain the sent copy.
- Do not delete this email from your sent folder.
- Take a screenshot of the sent email showing the timestamp and recipient address.
- Wait for Truthfinder's response (typically 3-5 business days).
- If you do not hear back within one week, send a follow-up email.
- Keep copies of all follow-up messages.
- Once you receive cancellation confirmation, save the email and forward it to your personal email account.
- This creates a backup copy outside your spam filters.
Option 3: cancel by postal mail (formal legal record)
For the strongest documented cancellation, send a certified letter to Truthfinder's registered address in the United States. This method creates an official record that you can reference in any future dispute or DTI complaint.
- Prepare a cancellation letter on your own letterhead or plain paper.
- Write the current date at the top.
- Address it to: Truthfinder, Customer Service, 2534 State Street, Suite 473, San Diego, CA 92103, United States.
- Write: "I hereby request the immediate cancellation of my Truthfinder subscription account. My registered email is [your email]. No further charges should be applied to my payment method. Please confirm this cancellation in writing within 14 days."
- Sign and print the letter.
- Obtain a copy of the letter for your records.
- Photocopy or scan the letter before you mail it.
- Send the letter by registered mail with return receipt requested.
- Visit your local Philippine post office (PhilPost).
- Request registered mail service (Registered Mail with Return Card, or equivalent).
- This costs approximately ₱200-300 but creates proof of delivery.
- Keep the return receipt when it arrives back to you.
- Track delivery and file the confirmation.
- Monitor the tracking number on the PhilPost website.
- File the return receipt with your copy of the letter and email screenshots in a folder marked "Truthfinder Cancellation".
What to do immediately after you cancel
Cancellation does not end your responsibility; you must monitor your account and billing for the next 60 days to ensure Truthfinder honors your request.
Verify your cancellation status
Log into your Truthfinder account 24 hours after cancellation to confirm that your subscription status has changed to "Cancelled" or "Inactive". If you cancelled by email or mail, wait 5-7 business days, then log in and check. If the status still shows "Active", email customer support immediately with a screenshot and a reference to your previous cancellation request.
Monitor your payment method for unauthorized charges
Check your bank or credit card statement weekly for the next two billing cycles. If Truthfinder processes a charge after your confirmed cancellation date, you have the right to dispute it as an unauthorized transaction. Contact your bank or card issuer immediately and provide them with your cancellation confirmation (email, screenshot, or certified letter receipt).
Request a refund if you were charged post-cancellation
If Truthfinder charges you after cancellation, submit a refund request immediately. Email customer support with the subject "Refund request: unauthorized charge after cancellation" and attach your cancellation confirmation. Reference the specific charge date, amount, and your cancellation date. Under the Consumer Act of the Philippines, you are entitled to a refund for charges processed without authorization after you have cancelled.
Refunds and what you can reasonably expect
Refund eligibility depends on when you cancelled and whether Truthfinder honors the cancellation date.
When you qualify for a refund
| Situation | Refund eligibility | Timeline for refund |
|---|---|---|
| Cancelled before your billing date | Refund not automatic; request it in writing | 5-10 business days if approved |
| Charged after you cancelled | Refund required by law; dispute with bank | Chargeback: 30-60 days |
| Trial offer not cancelled before conversion | Partial refund possible if you request within 48 hours | 7-14 business days |
| Service malfunction or features unavailable | Refund eligible under Consumer Act | 10-20 business days after dispute filed |
Truthfinder does not automatically refund your current month's fee when you cancel. You must request a refund separately by emailing customer support or filing a chargeback with your bank. If you cancelled before your next billing date, you cancelled in time and are not entitled to a refund by law, but you can request a courtesy refund if the service did not meet your expectations. Yafee recommends requesting a refund anyway; many companies approve partial refunds to avoid escalation to the DTI.
If Truthfinder continued to charge you after you cancelled, you can dispute those charges directly with your bank or credit card issuer as unauthorized transactions. Your bank will initiate a chargeback process, which typically resolves within 30 to 60 days. Provide your bank with copies of your cancellation confirmation, any response from Truthfinder, and your statement showing the post-cancellation charge.
Common mistakes to avoid when cancelling
You are in control of this process; avoid these pitfalls and you will cancel cleanly without future complications.
Mistake 1: cancelling verbally or through live chat without documentation
If you cancel via Truthfinder's live chat or over a phone call, you have no written proof. Truthfinder's support staff may note the request in your account, but if the company ignores it and charges you again, you have no evidence. Always follow up a verbal cancellation with an email that recites the date, time, and substance of what you discussed. Write: "This email confirms our conversation on [date] at [time], in which I requested cancellation of my Truthfinder subscription effective immediately."
Mistake 2: relying solely on account deletion
Deleting your Truthfinder account does not automatically cancel your subscription. You must explicitly cancel your subscription through the subscription settings, then delete your account if you wish. Truthfinder may continue to bill a deleted account until the subscription is formally cancelled. Always cancel the subscription first, then delete the account.
Mistake 3: missing your billing date because you do not know what it is
Log into your account today and record your exact billing date. Write it in your calendar or set a phone reminder for five days before that date. If you cancel after your billing date has passed, you have missed the window for that month, and you will be charged. Consequently, knowing your billing date is your primary defense against unwanted charges.
Mistake 4: assuming your bank will protect you without action
Your bank or credit card issuer cannot dispute charges unless you report them. If Truthfinder continues to charge you after cancellation, contact your bank immediately. Do not wait. The longer you wait to dispute the charge, the harder it is for your bank to recover the funds. Yafee advises filing a chargeback dispute within 30 days of the unauthorized charge.
Mistake 5: not following up if you hear nothing
If you email your cancellation request and receive no response within one week, send a follow-up email. If you sent a certified letter and Truthfinder does not confirm receipt, follow up with an email. Companies sometimes claim they never received a cancellation request if you do not establish a clear pattern of communication. Multiple cancellation attempts create an undeniable record.
Pricing comparison and your alternatives
Before you cancel, consider whether a different service or payment plan suits you better.
| Service | Monthly cost (PHP) | Key features | Cancellation ease |
|---|---|---|---|
| Truthfinder (Standard) | ₱1,585 | People search, background checks, reverse lookup | Medium (documented process required) |
| TruthFinder (Premium, if available) | ₱2,500+ | Unlimited searches, priority support | Medium |
| Instant Checkmate (similar service) | ₱1,200-1,800 | People search, criminal records | High (easier online cancellation) |
| Local PNP-ACG record request | ₱0-500 | Official criminal record report | N/A (one-time cost) |
If cost is your concern, Yafee recommends checking whether you genuinely need continuous access. Many users sign up for a single search, then cancel immediately. If you have completed your searches, cancel now and avoid another ₱1,585 charge.
Truthfinder's cancellation address and contact information
For formal cancellation by certified mail, send your request to this address:
Truthfinder Customer Service
2534 State Street, Suite 473
San Diego, California 92103
United States
For email cancellation, use the customer support email listed on the Truthfinder website (typically [email protected]). If that address is unavailable, search the website footer for a "Contact Us" link.
Summary and your next steps
You have three cancellation methods available: account dashboard (fastest), email (documented), or certified mail (most formal). Whichever you choose, you must act before your next billing date to avoid a charge. The Consumer Act of the Philippines guarantees your right to cancel, receive confirmation, and dispute unauthorized charges filed to the DTI Consumer Protection Group if Truthfinder refuses to comply.
Start with the account dashboard method today. Log in, navigate to your subscription settings, and submit your cancellation request. Take a screenshot immediately. If you prefer written documentation, send an email to customer support within the hour. Then monitor your account for the next 60 days to ensure no further charges appear.
If Truthfinder charges you after cancellation, dispute the charge with your bank and file a complaint with the DTI at consumercare.dti.gov.ph. Yafee has helped thousands of consumers across the Philippines cancel unwanted subscriptions, recover refunds, and navigate cross-border billing disputes. You are not powerless; you have clear legal rights and documented procedures to enforce them. Act today.
