Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Truthfinder, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at AED 3.83 for 48h, then AED 208.25 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Truthfinder in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Truthfinder
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Truthfinder subscription with zero hassle
1
Fill in the form
Give us your details and those of your Truthfinder subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Truthfinder. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Truthfinder refuses your cancellation.
Frequently asked questions
Cancel Truthfinder: Your Complete Guide
How to cancel TruthFinder in the UAE: your complete legal guide and step-by-step walkthrough
What is TruthFinder and why cancellation matters in the UAE
TruthFinder is a US-based people-search and background-check service that aggregates public records, contact information, and social connections into searchable reports. The platform operates primarily across the United States, meaning most records relate to US residents and public databases. If you subscribe from the UAE, you may find the search results limited in relevance, or you may have discovered that the recurring charges no longer justify the service value.
Cancelling a subscription you no longer use is your fundamental right as a consumer. Under UAE consumer protection law, you possess the right to terminate recurring services without undue barriers or penalty beyond your current billing cycle. Yafee recognises that subscription cancellation should be simple, transparent, and free from friction.
This guide walks you through every cancellation method, your legal protections under UAE law, and the practical steps to ensure TruthFinder stops charging you immediately.
How TruthFinder operates
You activate a subscription by visiting TruthFinder.com or downloading the mobile app (Apple App Store or Google Play). Once your membership is live, you gain access to unlimited background searches and detailed public records reports. The service charges a recurring monthly or annual fee in USD, converted to AED by your bank or payment provider at the current exchange rate. This means your bill fluctuates slightly month to month depending on currency conversion.
Common reasons to cancel TruthFinder
Users frequently cancel because most records are US-focused and hold minimal value for UAE residents, unexpected billing charges recur without clear notification, privacy concerns about data aggregation arise, or the information provided fails to meet their needs. Whatever your reason, your right to cancel remains unchanged under UAE Federal Law No. 15 of 2020 on Consumer Protection.
Your consumer rights under UAE law
The UAE enforces robust consumer protection standards that directly apply to your TruthFinder subscription. Understanding your legal position ensures you can enforce cancellation and challenge unfair billing practices.
What federal law no. 15 of 2020 grants you
The United Arab Emirates enforces Federal Law No. 15 of 2020 on Consumer Protection, which establishes your entitlement to fair commercial practices, transparent pricing, and the right to terminate recurring services. Under this framework, TruthFinder must honour your cancellation request within a reasonable timeframe (customarily 24 to 48 hours). The law also prohibits misleading advertising, hidden charges, and automatic renewal without explicit consent.
Furthermore, you may request a refund for charges applied after your cancellation date. If TruthFinder charges you beyond your cancellation request, the company is in breach of UAE consumer law and liable for restitution.
Your legal position if TruthFinder refuses to cancel
Your legal position is strong. Federal Law No. 15 of 2020 mandates that companies must process cancellation requests promptly and cease billing upon confirmation. If TruthFinder ignores your request, overcharges you after cancellation, or imposes unjustified barriers to cancellation, you hold the right to escalate the dispute to the UAE's General Authority for Consumer Protection (GACP). The GACP investigates complaints and may impose penalties on non-compliant companies.
Additionally, your bank or payment provider offers chargeback protection. If TruthFinder charges you after you have cancelled, contact your card issuer and file a dispute. Provide your cancellation confirmation email and bank statements as evidence. Most banks resolve such disputes within 30 to 45 days in your favour.
Payment method protections
If you paid via credit card, debit card, or digital wallet, your payment provider is legally required to offer dispute resolution. Should TruthFinder continue billing after your cancellation request, you may instruct your bank to block all future transactions from the company. This is often faster and more effective than contacting TruthFinder directly. Yafee recommends documenting all communication with TruthFinder in writing, either via email or the in-app messaging system, so you have timestamped evidence of your cancellation intent.
Why you should cancel TruthFinder before proceeding
Before you cancel, consider whether you actually need this service. Evaluate the following factors to confirm cancellation aligns with your goals.
Reasons to keep TruthFinder
You should keep your subscription if you regularly conduct background checks on multiple individuals, require US public records for employment, legal, or personal security purposes, or if the service provides data unavailable elsewhere. Some professionals in legal, HR, or investigative roles find the unlimited search feature valuable despite its US focus.
Reasons to cancel TruthFinder
Cancel if your primary residence is the UAE and you rarely need US records, the subscription cost outweighs your usage, you are concerned about data privacy and aggregation, the reports fail to provide actionable information, or you have identified a competing service that better serves your needs. Yafee advises checking your account activity before cancelling: if your last search was more than 60 days ago, the subscription is likely dormant and worth terminating.
How to cancel TruthFinder: method one via your online account
Cancelling through your TruthFinder account is the fastest and most reliable method. You retain access until the end of your current billing period, and you receive instant digital confirmation.
Step 1: log into your TruthFinder account
Visit truthfinder.com and enter your email address and password in the login fields.
- If you have forgotten your password, click the "Forgot Password" link and follow the reset instructions sent to your registered email. Reset links typically expire within 24 hours.
- If you cannot access your email, contact TruthFinder support at [email protected] and verify your identity via the phone number associated with your account.
Step 2: locate your account or membership settings
Once logged in, look for a menu icon (typically a gear or three horizontal lines) in the top-right corner of your dashboard.
- Click the menu and select "Account," "Settings," "Membership," or "Billing" (exact labels vary by account type).
- If you cannot find a settings menu, scroll to the bottom of the page and look for a "Contact Us" or "Help" link to access account options.
Step 3: navigate to the subscription cancellation option
Within your settings, scroll down until you see a section labelled "Membership Settings," "Plan Details," "Manage Subscription," or "Billing Information."
- Look for a button or link that reads "Cancel Subscription," "Cancel Membership," "Cancel Plan," or "End My Subscription."
- Some accounts display this option under a "Manage My Plan" heading or within a collapsible "Billing" section.
Step 4: confirm and complete your cancellation
Click the cancellation button and follow any on-screen prompts.
- TruthFinder may display a feedback form asking why you cancel; completing this is optional but helpful for the company.
- The system may offer a discounted renewal rate or a temporary pause option; you can ignore these retention offers if you are certain you want to cancel.
- Review the final confirmation screen carefully. It should state your cancellation is effective immediately and your access will end on your next billing date.
- Screenshot or print this confirmation page as proof of your cancellation request.
Step 5: check your email for cancellation confirmation
Within 15 minutes, TruthFinder sends a cancellation confirmation email to your registered email address.
- Open this email and save it to a secure folder. This is your legal proof of cancellation.
- The email should specify your final billing date and confirm that no further charges will apply after that date.
- If you do not receive a confirmation email within 30 minutes, log back into your account and verify the cancellation status in your Membership Settings.
How to cancel TruthFinder: method two via telephone
If you prefer to speak with a representative, TruthFinder offers telephone cancellation. This method takes 10 to 15 minutes and produces a verbal confirmation that you should document in writing afterward.
Call TruthFinder's primary support line
Dial 1 (800) 699-8081 during standard business hours (Monday to Friday, 9 a.m. to 5 p.m. US Eastern Time). This line is available to callers in the UAE; international dialling rates apply.
- Alternatively, call 1 (855) 921-3711 during limited hours if the primary line is unavailable.
- Note that both numbers serve US Eastern Time, which is UTC-5 (or UTC-4 during daylight saving time). The UAE operates on UTC+4, so call during UAE evening hours (around 6 p.m. to 9 p.m. UAE time) to reach TruthFinder during US business hours.
Provide your account details and cancellation request
When a representative answers, supply the following information clearly:
- Your full name as it appears on your account.
- Your registered email address.
- Your billing address (or the address associated with your payment method).
- Your request to cancel your membership effective immediately or at the end of your current billing period (specify your preference).
Request written confirmation via email
Before you end the call, ask the representative to email a cancellation confirmation to your registered address. This ensures you have documented proof.
- Confirm the representative has spelled your email address correctly.
- Request that the confirmation includes the cancellation date and your final billing date.
- Note the representative's name and the call timestamp for your records.
How to cancel TruthFinder: method three via email
Email cancellation works if you prefer asynchronous communication or if you wish to provide written instruction. Responses typically take 24 to 48 hours, so use this method if you are not in a hurry.
Compose a formal cancellation email
Draft an email to [email protected] with the subject line "Cancellation Request - Account [Your Email Address]" and include the following details:
- Your full name and registered email address.
- Your billing address (if different from your account address).
- A clear statement: "I request immediate cancellation of my TruthFinder membership effective today" or "effective at the end of my current billing period on [date]."
- Your phone number for follow-up confirmation.
- Request a written confirmation of cancellation to be sent to your email.
Send the email and document the timestamp
Click send and immediately screenshot the email to confirm the timestamp and that [email protected] received it.
- Expect a response within 24 to 48 hours during business days.
- If you do not receive a response within 48 hours, send a follow-up email and reference your original request.
- If TruthFinder fails to respond after two follow-ups, proceed to escalation (see "What to do if TruthFinder refuses to cancel" below).
What happens after you cancel TruthFinder
Understanding the post-cancellation timeline ensures you know what to expect and when to take further action if needed.
Your access during the final billing period
Upon cancellation, you retain full access to your account and can conduct unlimited searches until your billing cycle ends. TruthFinder does not revoke access immediately, so you can complete any final searches before your membership lapses.
When your access ends
Your account access closes automatically on your next scheduled billing date (usually 30 days after cancellation for monthly plans, or 365 days for annual plans). After this date, you cannot log in or view previous search results.
What to do with your final billing cycle
Use the remaining access period strategically. If you have pending searches or need to export reports, complete them before your final billing date. After cancellation, TruthFinder does not permit data exports, so download any reports you wish to retain.
Verify no further charges appear on your statement
Monitor your bank or credit card statement for 60 days after your cancellation effective date. If a charge appears after your cancellation confirmation, TruthFinder has failed to honour your request. Yafee advises documenting these erroneous charges immediately and initiating a chargeback through your bank.
Refund eligibility and how to request one
Whether you receive a refund depends on TruthFinder's refund policy and when you request cancellation within your billing cycle.
Refund policy overview
TruthFinder typically does not offer refunds for partial billing periods. If you cancel on the 15th of a 30-day cycle, you have paid for the full month and TruthFinder usually retains the full amount. However, if the company charges you after your cancellation request, or if you identify a billing error, you hold the right to request a refund under UAE consumer protection law.
How to request a refund if you were overcharged
If TruthFinder charged you after you cancelled, send an email to [email protected] with the subject "Refund Request - Unauthorised Charge" and include:
- Your cancellation confirmation email date and time.
- The erroneous charge date and amount in AED or USD.
- Your bank statement or card screenshot showing the charge.
- A request for immediate refund with a deadline of 14 days.
- A reference to Federal Law No. 15 of 2020 (Consumer Protection).
Most companies process refunds within 5 to 10 business days once they acknowledge the error. If TruthFinder refuses, escalate to your bank's dispute team.
What to do if TruthFinder refuses to cancel
Your position is legally protected. If TruthFinder delays cancellation, ignores your request, or continues to bill you, you have clear escalation pathways.
Step 1: document all communication
Save every email, screenshot, phone confirmation note, and chat transcript related to your cancellation request. Include dates, times, representative names, and confirmation numbers.
Step 2: send a formal demand letter
Draft a registered email (or physical letter if you have a UAE address) to TruthFinder's customer service and legal department stating:
- "I formally request cancellation of my membership, effective immediately, in accordance with Federal Law No. 15 of 2020 on Consumer Protection. You have five business days to confirm cancellation in writing. Failure to comply will result in escalation to the UAE General Authority for Consumer Protection and a chargeback dispute with my bank."
Step 3: file a complaint with the UAE general authority for consumer protection (GACP)
If TruthFinder fails to respond within five business days, submit a formal complaint to the GACP. You can file online via the official GACP portal or visit a regional office in your emirate. Yafee recommends submitting your cancellation request and confirmation attempts as supporting documents. The GACP investigates and may impose penalties on the company for non-compliance.
Step 4: initiate a chargeback with your bank
Contact your bank or credit card issuer and request a chargeback dispute for "unwanted recurring charges" or "non-delivered service." Provide your cancellation confirmation email, GACP complaint reference number, and bank statements showing erroneous post-cancellation charges. Banks typically resolve chargebacks in 30 to 45 days.
Common cancellation mistakes to avoid
Most cancellation complications arise from preventable oversights. Be mindful of these pitfalls to ensure your cancellation proceeds smoothly.
Mistake 1: assuming deletion equals cancellation
Deleting the TruthFinder app from your phone or closing your browser does not cancel your subscription. TruthFinder continues to charge you unless you submit a formal cancellation request through your account or contact support. Always cancel explicitly through your membership settings or via phone and email.
Mistake 2: failing to save your cancellation confirmation
A cancellation confirmation email is your legal proof. If you delete the email or lose access to your email account, you lack evidence that you requested cancellation. Save confirmations to a secure folder and print them. Yafee advises screenshotting both the confirmation email and your account settings showing a "cancelled" status.
Mistake 3: cancelling too close to your billing date
If you cancel on the same day your billing date occurs, TruthFinder may process the monthly charge before your cancellation request takes effect. Most companies require cancellation at least 24 to 48 hours before the billing date. If you are near a billing date, request cancellation immediately or pay for one final month and cancel after the charge posts.
Mistake 4: not blocking the payment method after cancellation
If you remain concerned about erroneous post-cancellation charges, contact your bank and request that all future transactions from TruthFinder be blocked. This creates a secondary safeguard against unwanted recurring charges and is your right under UAE payment protection laws.
Mistake 5: ignoring a refund offer to retain your account
When you cancel, TruthFinder may display a discounted renewal offer or suggest pausing your subscription instead. Do not accept these offers unless you genuinely intend to continue. Accepting a retention offer restarts your subscription and billing, and you must cancel again. Choose cancellation only, decline retention offers, and proceed to confirmation.
Cancellation timeline and expected outcomes
Understanding what happens after you submit your cancellation request helps you monitor progress and identify delays.
| Action | Timeline | Expected outcome |
|---|---|---|
| Submit cancellation request (online) | Immediate | Instant on-screen confirmation |
| Receive confirmation email | 15 minutes to 1 hour | Timestamped email from TruthFinder |
| Access continues until billing date | Until next scheduled charge | Full access to search during final period |
| Final charge processes | On scheduled billing date | Last charge appears; no further charges after |
| Account access terminates | Immediately after final billing date | Login no longer works |
| Escalation to GACP (if needed) | 30 to 60 days from complaint | Formal investigation and company response |
TruthFinder pricing and value comparison
Understanding what you pay and what alternatives exist helps justify your cancellation decision.
| Plan type | Monthly cost (USD) | Monthly cost (AED) | Billing frequency | Best for |
|---|---|---|---|---|
| Monthly membership | $28-$35 | ~100-130 | Every 30 days | Frequent users wanting flexibility |
| Annual membership | $10-$15/month (paid upfront) | ~37-55/month equivalent | Once per year | Committed users seeking value |
| 3-month trial | $1 initial, then standard rate | ~3.70 initial, then standard | Monthly after trial | New users testing the service |
| One-time report purchase | $20-$50 per report | ~74-184 per report | Pay-as-you-go | Users needing only occasional searches |
If you use TruthFinder fewer than four times per year, you pay more via monthly subscription than purchasing individual reports. Analyse your usage: if you searched fewer than three times in the past year, cancelling aligns with cost efficiency.
Comparing TruthFinder with alternative services
If you cancel TruthFinder, consider whether a competing service better serves your needs, particularly if you operate within or around the UAE.
| Service | Primary focus | Geographic reach | Typical cost | Best for |
|---|---|---|---|---|
| TruthFinder | Background checks, people search, public records | USA focused | $28-$35/month | US-based research |
| BeenVerified | Background checks, people location | USA focused | $25-$30/month | Competitive US alternative |
| Spokeo | People search, reverse lookup | USA, Canada, Mexico | $20-$30/month | North American reach |
| UAE Government services (GDRFA, Dubai Police) | Local ID verification, background check | UAE only | AED 50-200 per request | UAE-based verification |
If you require local verification within the UAE, government-run services and official channels are more reliable and legally compliant than US aggregators. Yafee recommends cancelling TruthFinder if your primary need is UAE-based, as government-issued reports hold greater legal weight.
How to prevent unexpected subscription charges in future
Once you cancel TruthFinder, protect yourself against similar situations with other subscriptions.
Enable payment alerts
Ask your bank to send you an alert for every transaction above a certain amount (e.g., AED 50). This flags unexpected recurring charges immediately.
Review subscriptions monthly
On the first of each month, review your credit card or bank statement and identify all recurring charges. Cancel any subscription you no longer use actively. Many people discover forgotten subscriptions only when a charge surprises them.
Use a dedicated card for trials
When testing a free trial, use a prepaid or virtual card number rather than your primary credit card. If the company defaults to a paid subscription, the prepaid card cannot be charged repeatedly, limiting your exposure.
Request automatic renewal notifications
Legitimate companies must notify you 10 to 14 days before a subscription renews (under UAE law and most international standards). Do not ignore these emails; they confirm whether your subscription will renew and allow you to cancel before the charge posts.
Your next steps: execute your TruthFinder cancellation
You now possess the legal framework, procedural steps, and escalation pathways to cancel TruthFinder with confidence. Your position under UAE Federal Law No. 15 of 2020 is clear: you hold the right to terminate recurring services, and companies must comply within 24 to 48 hours.
Choose your preferred cancellation method (online is fastest), gather your confirmation documentation, and verify no further charges appear within 60 days. If TruthFinder refuses to comply, escalate to the General Authority for Consumer Protection or initiate a chargeback through your bank. Yafee has helped thousands of consumers cancel unwanted subscriptions by providing clear legal grounding and practical procedures tailored to UAE law. Your cancellation is your right; enforce it confidently.
Contact information for TruthFinder support
Primary phone: 1 (800) 699-8081 (Monday to Friday, 9 a.m. to 5 p.m. US Eastern Time)
Alternative phone: 1 (855) 921-3711 (limited hours)
Email: [email protected]
Online cancellation: Log into your account at truthfinder.com and navigate to Membership Settings
UAE escalation (if needed): General Authority for Consumer Protection (GACP) - file a complaint online via the GACP portal or visit your local emirate office
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Truthfinder?
Join over 30,000 users who already trust us.