Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Planner 5D, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Planner 5D in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Planner 5D
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Planner 5D subscription with zero hassle
1
Fill in the form
Give us your details and those of your Planner 5D subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Planner 5D. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Planner 5D refuses your cancellation.
Frequently asked questions
Cancel Planner 5D: Step-by-Step Guide
How to cancel Planner 5D in malaysia and protect your money
What is Planner 5D and why malaysian users cancel
Planner 5D is a cloud-based home design platform that lets you create 2D floor plans and 3D visualisations of interior spaces. The service operates on an auto-renewing subscription model, meaning your account charges you automatically every month or year unless you cancel before the next billing date. Many Malaysian users sign up for the premium features-such as the AI Design Generator and access to over 10,000 furniture items-then decide to cancel when the renewal charge approaches or when they no longer need the service.
Understanding the subscription structure
Planner 5D offers a freemium model with limited free access, but the paid tiers unlock the tools that most subscribers value. The company operates from Vilnius, Lithuania, and delivers the service globally through its website (planner5d.com), the Apple App Store, and Google Play. If you subscribed in Malaysia, your account is governed by the terms you accepted at sign-up, which typically include automatic renewal language.
The pricing you see in Malaysia depends on which platform you used. App Store subscriptions show Premium Monthly at RM99.90, Premium Yearly at RM299.90, Professional Monthly at RM49.99, and Professional Yearly at RM399.99. Web and Google Play pricing may differ slightly. Subscriptions renew automatically, and if you miss the cancellation deadline by even one day, you will be charged the full renewal amount.
Why cancellation matters now
Cancelling Planner 5D is urgent if your next renewal date is approaching. Once the renewal charge posts to your bank account or credit card, reclaiming that money becomes harder. Malaysian consumer law protects you in this situation, but prevention is simpler than remedy. At Yafee, we help consumers understand their rights and execute cancellations correctly, so you avoid unwanted charges entirely.
Your consumer rights under malaysian law
Your right to cancel a subscription is anchored in the Consumer Protection Act 1999 (CPA 1999), which governs all consumer transactions in Malaysia, including digital services. Under this framework, you have the right to cancel certain contracts within a cooling-off period and to receive clear information about charges before they happen.
Legal position: what the law guarantees you
The Consumer Protection Act 1999 requires that any seller (including Planner 5D) must give you clear, truthful information about the price, the period of the contract, and the renewal terms before you accept the offer. Furthermore, if Planner 5D charged you without your express consent-or if the renewal terms were hidden or unclear-you have grounds to dispute the charge with your bank and lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCOL).
When you cancel, you are exercising your contractual right to terminate the subscription at the end of the current billing period. Planner 5D cannot charge you after your cancellation takes effect, and if they do, that constitutes a prohibited practice under the CPA 1999. Consequently, you can escalate the matter to MDTCCOL's Consumer Claims Tribunal if the company refuses to acknowledge your cancellation or continues to charge you.
Cooling-off rights for distance contracts
Digital services purchased online may qualify for a 14-day cooling-off period under the Consumer Protection (Distance Contracts) Regulations 2012. This means if you subscribed to Planner 5D online and changed your mind within 14 calendar days of purchase, you can demand a full refund with no questions asked, provided you have not used the service substantially. In practice, if you signed up, downloaded the app, and then immediately cancelled, you should receive a refund. If you have used the service extensively-creating dozens of projects or rendering many 3D models-Planner 5D may argue that your refund should be reduced to account for the value you consumed.
Where and how to cancel Planner 5D
The cancellation path depends entirely on which platform processed your subscription. Planner 5D does not offer a single cancel button; instead, cancellation routes differ for web subscribers, App Store users, and Google Play users. Identifying the correct platform is the first critical step.
Identify your subscription platform
Check your bank or credit card statement to see where the charge originated. If the statement shows "Apple Saham Sdn Bhd" or "Apple Distribution International", you subscribed via the App Store. If it shows "Google Ireland Limited", you used Google Play. If it shows "Planner5D" or a Lithuanian company name directly, you subscribed on the website. This distinction is essential because each platform has different cancellation procedures and refund policies.
You can also check your active subscriptions directly. On an iPhone or iPad, open Settings > [Your Name] > Subscriptions and look for Planner 5D. On Android, open Google Play > Menu > Subscriptions. On the Planner 5D website, log in and navigate to your Profile > Subscription section. Take a screenshot of whatever you find, as this will be your proof of cancellation if disputes arise later.
Cancel Planner 5D via the website
- Log in to your Planner 5D account at planner5d.com using your email and password.
- If you have forgotten your password, click "Forgot Password" and follow the email reset link.
- Ensure you log in on the same device or browser where you originally subscribed, as some accounts are device-locked.
- Navigate to your Profile by clicking the account icon (top-right corner).
- If you cannot find an account icon, look for a hamburger menu (three horizontal lines) and select "Profile" or "Account".
- Select the "Subscription" tab within your Profile page.
- This section displays your current plan (Premium Monthly, Professional Yearly, etc.), your renewal date, and your last payment amount.
- If no subscription appears, you may have cancelled already, or you subscribed via App Store or Google Play instead.
- Click the "Cancel" button at the bottom of the Subscription section.
- Do not confuse "Cancel" with "Delete Account"-cancelling the subscription keeps your account and projects intact; deleting the account removes everything.
- Confirm your cancellation on the popup screen that appears.
- The system may offer you a discount to continue-ignore this unless you genuinely want to stay.
- After confirmation, a message will appear stating your subscription will end on [specific date]. Screenshot this confirmation.
- Check your email for a cancellation confirmation from Planner 5D within 5 minutes.
- If no email arrives, repeat the steps or contact support at [email protected].
Cancel Planner 5D via apple app store (iOS and macOS)
- Open the Settings app on your iPhone or iPad.
- On macOS, use System Preferences instead, then select "Apple ID".
- Tap your name at the top of the Settings screen.
- This opens your Apple ID account menu.
- Select "Subscriptions".
- This displays all active and expired subscriptions tied to your Apple ID.
- Find "Planner 5D" in the list and tap it.
- If Planner 5D does not appear, your subscription may have already been cancelled or you subscribed on a different Apple ID.
- Tap "Cancel Subscription" or "Edit Subscription".
- If you see "Edit Subscription", select it and then choose "Cancel Subscription" from the next screen.
- Confirm your cancellation by selecting "Confirm" on the final prompt.
- The screen will show "Your subscription is cancelled" and a date on which access will end.
- Screenshot this confirmation immediately.
- Check your email (the one linked to your Apple ID) for an official cancellation notice from Apple within 2-3 minutes.
- If no email arrives within 10 minutes, your cancellation may not have processed; repeat the steps.
Cancel Planner 5D via google play (Android)
- Open the Google Play Store app on your Android device.
- If you do not have the app, download it from the Google Play Store website on a desktop browser.
- Tap your profile icon in the top-right corner.
- This opens a dropdown menu.
- Select "Manage your Google Play account" or "Payments and subscriptions".
- Different Android versions label this section slightly differently; look for any option that mentions "Subscriptions".
- Tap the "Subscriptions" tab.
- You will see a list of all active subscriptions on your Google account.
- Locate "Planner 5D" and tap it.
- If it does not appear, you either cancelled it already or subscribed on a different Google account.
- Tap "Cancel subscription" (or "Manage" and then "Cancel").
- Google will ask you why you are cancelling; you do not need to provide a detailed reason, but selecting an option helps them improve.
- Confirm the cancellation on the final screen.
- Google will display a message stating "Your subscription has been cancelled" along with the date your access ends.
- Screenshot this confirmation.
- Check the email address linked to your Google Account for a cancellation confirmation from Google Play within 2-3 minutes.
- If no email arrives, log back into Google Play Subscriptions and verify the subscription now shows "Cancelled" status.
What happens after you cancel Planner 5D
Once your cancellation is confirmed, you will retain access to your account and saved projects until the end of your current billing period. After that date, your access revokes and you lose the ability to log in. This is the correct behaviour and means Planner 5D is honouring your cancellation.
Protect your data before access ends
Before your final access date, download or export all important designs, floor plans, and 3D renders. Planner 5D allows you to export projects in various formats (PDF, PNG, 3D models) through the in-app export tool. If you wait until after your subscription ends, recovery becomes far more difficult and may require paying for a new subscription just to retrieve your work.
Log into your account weekly until the final date to ensure you have saved everything. Do not assume Planner 5D will preserve your projects indefinitely after cancellation; many services delete inactive accounts after 6-12 months. At Yafee, we recommend treating the cancellation date as a hard deadline for data recovery.
Verify no further charges occur
Check your bank statement on the day after your subscription was supposed to end. If a charge appears, contact your bank immediately and reference your cancellation confirmation screenshot. Simultaneously, email Planner 5D support at [email protected] with the subject "Unauthorized Charge After Cancellation" and include your cancellation screenshot, your transaction ID, and your statement showing the unwanted charge.
If Planner 5D refuses to refund the erroneous charge, lodge a dispute directly with your bank or credit card issuer. Under Malaysian consumer law, you have the right to reverse any charge that was processed without your consent or in violation of a cancellation request. Nevertheless, your bank will need evidence of your cancellation attempt, which is why screenshots are vital.
Refund eligibility and how to claim
Your eligibility for a refund depends on several factors: when you subscribed, how much of the service you used, and which platform processed the payment. Planner 5D's standard refund policy does not guarantee money back simply because you cancel; however, Malaysian consumer law provides additional protections beyond their policy.
Refunds within the cooling-off period
If you subscribed to Planner 5D fewer than 14 days ago and have not substantially used the service, you qualify for a full refund under the Consumer Protection (Distance Contracts) Regulations 2012. To claim this, email [email protected] with "Cooling-Off Refund Request" in the subject line, and include your subscription date, your payment proof, and a brief statement that you are exercising your cooling-off right under Malaysian consumer law. Planner 5D should refund your payment within 14 days of receiving your request.
Refunds for unauthorized or incorrectly processed charges
If Planner 5D charged you after you cancelled, or if the renewal charge was processed without your explicit consent, you have grounds for a refund. Contact [email protected] with your cancellation confirmation screenshot and the erroneous charge details. If they refuse or do not respond within 7 business days, escalate to your bank and file a chargeback or dispute.
Disputes with your bank or credit card provider
If Planner 5D does not refund an erroneous charge within 14 days of your request, contact your bank. Malaysian banks are required to investigate chargeback claims under the Banking Services Act 1997. Provide your bank with your cancellation screenshot, your payment statement, and a written statement explaining the dispute. Your bank will then contact Planner 5D on your behalf. This process typically takes 30-60 days, but if successful, the charge will be reversed and returned to your account.
Pricing comparison and refund policy summary
| Platform | Premium Monthly | Premium Yearly | Professional Monthly | Professional Yearly | Refund eligibility |
|---|---|---|---|---|---|
| App Store (Malaysia) | RM99.90 | RM299.90 | RM49.99 | RM399.99 | 14-day cooling-off (minimal use) |
| Google Play (Malaysia) | RM99.90 | RM299.90 | RM49.99 | RM399.99 | 14-day cooling-off (minimal use) |
| Website (planner5d.com) | RM99.90 | RM299.90 | RM49.99 | RM399.99 | 14-day cooling-off (minimal use) |
| Free trial (7 days Pro, 3 days Premium) | No charge during trial period | No refund required if cancelled before trial ends | |||
| Charges after cancellation or without consent | Full refund + escalation to MDTCCOL if refused | ||||
Common mistakes people make when cancelling
Cancelling Planner 5D is straightforward once you know the right steps, but small errors can prevent your cancellation from going through. The most frequent mistake is cancelling in the wrong place-for example, attempting to cancel on the website when you subscribed via the App Store. Your subscription platform and your download platform are not the same, so identify where you paid before attempting cancellation.
Mistake: cancelling the app instead of the subscription
Uninstalling the Planner 5D app from your phone or tablet does not cancel your subscription. Many Malaysian users believe that deleting the app stops the charges, but it does not. The subscription remains active on the platform where you purchased it (App Store, Google Play, or the website), and your bank will continue to be charged. Only cancel through the method described in this guide-web account, App Store settings, or Google Play settings-and verify the cancellation with a screenshot.
Mistake: missing the billing date cutoff
Planner 5D typically charges you 24-48 hours before the renewal date displays on your account. If your renewal date is listed as 15 July, the charge may post to your bank on 13 July or 14 July. If you wait until 14 July to cancel, you may miss the cutoff and still be charged. Cancel at least 3-5 days before your renewal date to guarantee the system processes your cancellation before the charge is triggered.
Mistake: not screenshotting your cancellation
Always take a screenshot or note the cancellation confirmation number the moment you complete cancellation. If Planner 5D later disputes your cancellation or your bank denies your chargeback claim, you will need proof that you cancelled. Yafee recommends taking three screenshots: one before cancellation (showing your active subscription and renewal date), one showing the "Cancellation confirmed" message, and one from your bank statement showing the final charge (if any).
Mistake: not exporting your work before access ends
After cancellation, you retain access until the end of the billing period, but not indefinitely. Once that final date passes, you lose all access and recovery becomes expensive or impossible. Download all important floor plans, renders, and design files before that date. Do not assume you can retrieve them later or that Planner 5D will hold them for you.
How to prevent unwanted renewals in the future
Once you have successfully cancelled Planner 5D, add a calendar reminder for 2-3 days before any future subscription renewal dates so you never miss a cancellation deadline again. Furthermore, consider using a dedicated email address or payment method for trial subscriptions, so you can easily track which services are charging you.
If you subscribe to multiple software services, maintain a spreadsheet listing the service name, subscription date, renewal date, cancellation method, and cancellation status. This habit transforms subscription management from a source of surprise charges into a controlled process. At Yafee, many consumers find that a simple spreadsheet prevents 80% of accidental renewal charges.
Contact Planner 5D and escalation routes
If Planner 5D refuses to acknowledge your cancellation or continues to charge you after you have cancelled, use these escalation routes.
Direct contact with Planner 5D support
Email [email protected] with "Subscription Cancellation - Urgent" in the subject line. Include your account email, your subscription platform (App Store, Google Play, or website), your renewal date, your last payment amount, and your cancellation screenshot. Request a response within 5 business days confirming that your subscription has been cancelled and no further charges will occur. Keep a copy of this email for your records.
Company address and official channels
Planner 5D is headquartered in Vilnius, Lithuania, at the following address:
Planner 5D UAB
A. Goštauto St. 12A
Vilnius 01108
Lithuania
Malaysian users do not have a local Planner 5D office, so all support requests must go through the international support email. Nevertheless, knowing the registered company address helps if you need to file a formal complaint with Lithuanian authorities or your bank's international disputes team.
Escalation to the ministry of domestic trade and cost of living
If Planner 5D does not respond to your cancellation request within 14 days, or if they continue to charge you after you have cancelled, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCOL). Consequently, you can file a claim in the Consumer Claims Tribunal, which has authority to order refunds for any charges that violate the Consumer Protection Act 1999. You must file this claim within three years of the disputed charge. Include your cancellation screenshot, your email correspondence with Planner 5D, and your bank statement showing the disputed charges.
Chargeback through your bank
If Planner 5D charged you after you cancelled or without your consent, contact your bank's disputes department immediately. Provide them with your cancellation screenshot, your statement showing the erroneous charge, and a written explanation. Your bank will investigate and, if evidence supports you, will reverse the charge and may permanently block future transactions from Planner 5D.
Your cancellation checklist
| Step | Action | Proof to keep |
|---|---|---|
| 1 | Identify your subscription platform (website, App Store, or Google Play) | Bank statement showing where the charge originates |
| 2 | Log in to your account and screenshot your current subscription and renewal date | Screenshot showing plan name, RM price, and renewal date |
| 3 | Download and export all important projects before the renewal date | List of exported file names and export dates |
| 4 | Cancel using the correct method for your platform (web, App Store, or Google Play) | Screenshot of "Cancellation confirmed" message and confirmation email from the platform |
| 5 | Check your bank statement after the renewal date to verify no charge occurred | Bank statement or credit card statement showing zero charge on that date |
| 6 | If an unwanted charge appears, contact your bank immediately with your cancellation proof | Bank dispute claim reference number and bank email confirming receipt |
Why yafee helps thousands cancel subscriptions correctly
Subscription services rely on cancellation friction-making the process confusing or difficult-to retain users and their monthly fees. Planner 5D, like many software companies, spreads the cancellation process across three platforms (web, App Store, Google Play) with different procedures for each, ensuring many users give up mid-process and simply accept the charges.
This guide exists because Malaysian consumers have the right to cancel any subscription quickly and without penalty, yet too many pay unwanted renewal charges because they did not know where or how to cancel. Yafee has built a resource library and step-by-step guides for hundreds of subscription services, all grounded in the Consumer Protection Act 1999 and relevant consumer law. Our mission is to make cancellation as simple as signing up.
If you follow the steps in this guide-identifying your platform, cancelling through the correct channel, screenshotting your confirmation, and verifying that no charge posts to your bank-you will cancel Planner 5D successfully and reclaim control of your money. Yafee has helped thousands of consumers navigate the same challenge, and we provide this information so you never feel trapped by a subscription you no longer want. Cancel with confidence, and if Planner 5D refuses to honour your cancellation, know that Malaysian consumer law gives you the power to escalate and recover every ringgit they charged unlawfully.