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Frequently asked questions
Cancel Planner 5D: Step-by-Step Guide
How to cancel Planner 5D and protect your design rights
What Planner 5D is and why cancellation matters
Planner 5D is a cross-platform interior design tool that enables you to create floor plans, 3D visualisations, and rendering outputs. You access it via web browser, iOS, Android, or Microsoft Store, with access to a growing asset library, AI-assisted design features, and photorealistic rendering capabilities. The service appeals to both casual hobbyists experimenting with room layouts and professionals managing client projects.
You might cancel for several legitimate reasons: you have completed your design project, you have found an alternative tool that better suits your workflow, or the subscription cost no longer aligns with your actual usage. Whatever your reason, Yafee is here to guide you through the cancellation process with legal precision and practical clarity.
Why understanding your cancellation rights matters
Planner 5D operates from Lithuania, not New Zealand, which means your consumer protections derive from New Zealand law, not the company's terms alone. Understanding these rights before you cancel prevents disputes, ensures you receive refunds you are legally entitled to, and protects you from unexpected charges after cancellation. Yafee specialises in helping New Zealand consumers navigate exactly this situation.
Planner 5D pricing and subscription tiers
Planner 5D offers multiple subscription options, ranging from short-term trial access to committed annual plans.
Current subscription costs in NZD
The following table shows current Planner 5D pricing, converted from USD to NZD at the approximate rate of 1.743:
| Plan type | Duration | Price (NZD) | Best for |
|---|---|---|---|
| Weekly access | 7 days (non-recurring) | NZ$25.25 | Short-term trials |
| One-month catalog | 30 days (non-recurring) | NZ$22.62 | Limited exploration |
| Monthly subscription | 30 days (recurring) | NZ$69.66 | Most flexible ongoing use |
| One-year catalog | 365 days (non-recurring) | NZ$52.30 | Budget-conscious annual commitment |
| Annual subscription | 365 days (recurring) | NZ$226.61 | Professional long-term users |
When cancellation makes financial sense
If you purchased an annual plan and realise you need access for only three months, cancelling mid-term may incur a financial loss greater than the remaining balance. However, if your project is complete or you have switched to a competing tool, continuing to pay for unused features represents wasted expenditure. Yafee recommends checking your renewal date and current billing cycle before you proceed with cancellation, as this single step prevents unwanted charges.
Your consumer rights under new zealand law
New Zealand law grants you statutory protections when you purchase digital services online, regardless of Planner 5D's stated refund policy.
Consumer guarantees act protections
The Consumer Guarantees Act 1993 requires that digital services sold in New Zealand must be of acceptable quality, fit for purpose, and delivered as described. If Planner 5D fails to meet these standards-for example, the app crashes repeatedly, features do not function, or you cannot access paid content-you have the statutory right to cancel and claim a refund independent of the company's refund window.
The Act applies to all consumers purchasing digital content, regardless of whether Planner 5D's terms state otherwise. Yafee advises that you document any service failures (screenshots, error messages, dates) before contacting the company, as this evidence supports your legal claim.
Distance purchase cooling-off rights
When you purchase Planner 5D online from outside a physical store, New Zealand distance selling rules grant you a statutory cooling-off period. You may cancel within a reasonable timeframe if you change your mind, provided you have not substantially used the service.
This right exists independently of Planner 5D's stated policies. If the company refuses a refund on a legitimate cooling-off cancellation, you can escalate to the Commerce Commission or your payment provider's dispute resolution scheme. Yafee emphasises that this protection is automatic; you do not need the company's permission to invoke it.
Your legal position
You hold the following statutory protections under New Zealand law: (1) the right to cancel digital services that fail to meet acceptable quality or fitness standards at any time; (2) the right to cancel within a reasonable period if you have not substantially used the service; (3) the right to claim a refund from the Commerce Commission if the company refuses legitimate cancellation requests; (4) the right to dispute charges through your payment provider or financial dispute resolution service. These rights cannot be overridden by Planner 5D's terms of service.
How to cancel Planner 5D step by step
Your cancellation method depends on where you purchased your subscription and which platform you use to access the service.
Cancel via the Planner 5D website
If you purchased your subscription directly through the Planner 5D website (planner5d.com), follow these steps:
- Log into your Planner 5D account using your email and password
- Visit planner5d.com and click "Sign In" in the top navigation
- Enter your registered email address and password
- Navigate to your account settings
- Click your profile icon or avatar (usually top-right corner)
- Select "Account Settings" or "My Account" from the dropdown menu
- Locate the subscriptions or billing section
- Look for "Subscriptions", "Billing", or "Manage Plans"
- You should see your active subscription and its renewal date
- Click "Cancel Subscription" or similar option
- The site may ask you to confirm your reason for cancellation
- Planner 5D may offer a discount or downgrade option; decline these unless you wish to proceed
- Confirm cancellation
- Click the final confirmation button
- You should receive a confirmation email within minutes
- Save your confirmation email
- Screenshot or download the confirmation for your records
- This email serves as your proof of cancellation
Cancel through apple app store (iOS)
If you purchased Planner 5D via an iOS device through the Apple App Store, you must cancel through your Apple account, not through Planner 5D's website:
- Open the Apple Settings app on your iPhone or iPad
- Tap "Settings" from your home screen
- Navigate to your Apple ID account
- Tap your name or Apple ID at the top
- Select "Subscriptions" (not "Accounts"-ensure you are in the correct menu)
- Find Planner 5D in your active subscriptions list
- Scroll through and locate "Planner 5D"
- If you do not see it, you may not have an active subscription, or it may be listed under a different name
- Tap "Planner 5D" to open the subscription details
- You will see your renewal date and pricing
- Tap "Cancel Subscription" or "Edit" and then "Cancel"
- Apple will ask you to confirm your reason
- Do not select "Ignore" or "Keep it"-proceed with cancellation
- Confirm the final cancellation prompt
- Tap "Confirm" when Apple asks "Do you want to cancel your subscription?"
- You should see a confirmation message; screenshot this for your records
Cancel through microsoft store (Windows)
If you purchased Planner 5D via Microsoft Store on a Windows device, cancel through your Microsoft account:
- Open the Microsoft Store app on your Windows computer
- Search for "Microsoft Store" in the Windows taskbar and open it
- Click on your profile icon (top-right corner)
- You should see your account name
- Select "App subscriptions" or "Manage subscriptions"
- This option varies depending on your Windows version
- Locate Planner 5D in the list of active subscriptions
- Click on the subscription to view details
- Click "Manage" or "Cancel subscription"
- Microsoft will prompt you to confirm cancellation
- Complete the cancellation and save confirmation
- Screenshot the confirmation page
- Microsoft will send a confirmation email to your registered account
Cancel through google play store (Android)
If you use Planner 5D on an Android device through Google Play, cancel your subscription as follows:
- Open the Google Play Store app
- Tap the Google Play Store icon on your Android device
- Navigate to your account menu
- Tap your profile icon (usually top-right)
- Select "Manage my Google Account"
- Go to the "Payments and subscriptions" section
- Tap "Subscriptions" or "Manage subscriptions"
- Find Planner 5D in your active subscriptions
- Tap on Planner 5D to open subscription details
- Click "Cancel subscription"
- Google will ask you to provide cancellation feedback
- You may optionally enter your reason, but this is not required
- Confirm cancellation and document the confirmation
- Tap "Cancel subscription" on the final confirmation screen
- You will receive a confirmation email from Google; save this
Refunds and what to expect after cancellation
Your refund eligibility depends on your subscription type, the time elapsed, and whether you have a valid legal claim.
Refund timelines and eligibility
Planner 5D typically offers refunds within a 14-day window from the date of purchase, provided you have not substantially used the service. However, this policy does not limit your statutory rights under the Consumer Guarantees Act or distance selling rules. If you are beyond the 14-day window but the service has failed to meet acceptable quality standards, you retain the right to a refund under New Zealand law.
Refunds are usually processed to your original payment method within 7 to 14 business days after approval. If your payment was made via credit card, your bank may take an additional 2 to 3 working days to reflect the credit.
If Planner 5D refuses your refund
If the company denies your refund claim and you believe you have a valid legal ground, escalate as follows:
- Contact Planner 5D's support team with written evidence
- Email support at the address provided in your account or on the website
- Include screenshots of service failures, your cancellation confirmation, and a clear explanation of why you are entitled to a refund under New Zealand law
- If Planner 5D does not respond within 10 business days, or refuses your claim
- File a complaint with the Commerce Commission (comcom.govt.nz)
- Provide all correspondence with Planner 5D, evidence of service failure, and your payment proof
- If payment was by credit card, dispute the charge with your bank
- Contact your card issuer and request a chargeback under consumer protection rules
- Provide the same evidence to your bank as you provided to the Commerce Commission
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward when you know what to expect, but small oversights can delay refunds or leave you still paying after you thought you had cancelled.
Mistake 1: cancelling in the wrong place
Many customers attempt to cancel by uninstalling the app or deleting their Planner 5D account. These actions do not cancel your subscription. You must cancel through the platform where you purchased (Apple App Store, Google Play, Microsoft Store, or Planner 5D website). Uninstalling the app leaves your subscription active, and you will continue to be charged.
Mistake 2: not saving your cancellation confirmation
Screenshots or emails confirming cancellation serve as proof. If Planner 5D fails to honour your cancellation and charges you again, or if you need to escalate to the Commerce Commission, your confirmation email is essential. Save it immediately; do not rely on accessing it later through the app or website.
Mistake 3: assuming the free trial ended automatically
If you began with a free trial and entered payment details, your subscription will convert to a paid plan when the trial ends unless you cancel before that date. Yafee strongly advises noting your trial end date and cancelling 1 to 2 days before, even if you are unsure whether you will keep the service.
Mistake 4: not checking your bank or payment app after cancellation
After you receive your cancellation confirmation, monitor your bank or credit card for unexpected charges. If a charge appears after your cancellation date, contact your bank immediately and dispute it, providing your cancellation confirmation as evidence.
Comparison: cancel versus downgrade
Before you commit to full cancellation, consider whether downgrading to a lower-tier plan suits your needs better.
| Action | Cost impact | Best for | Reversibility |
|---|---|---|---|
| Cancel subscription | No further charges; potential refund | You no longer need the tool | You must resubscribe and pay full price to regain access |
| Downgrade to lower tier | Lower monthly cost | You use only basic features | Easy to upgrade again later |
| Switch to annual plan | Lower per-month cost | You plan to use Planner 5D long-term | Locked in for 12 months |
| Pause subscription (if available) | No charges during pause | You need a temporary break | Resume at any time |
If you decide to downgrade instead of cancel, contact Planner 5D's support team directly. You may retain access to your projects while reducing your monthly expense. Yafee advises that downgrading does not reset your cooling-off period, so if you later change your mind, you may still qualify for a refund under Consumer Guarantees Act protections.
After cancellation: protecting your design files
Once you cancel Planner 5D, your access to the app will end when your current billing period expires, but you should secure your design files before that date.
Export and back up your projects
Before you submit your cancellation request, log into Planner 5D and export any designs you wish to keep. Planner 5D typically allows you to download projects in common file formats (such as JPG, PNG, or PDF). The export option is usually located in the project settings or share menu. Complete this task before your cancellation takes effect, as access to your designs may be restricted once your subscription ends.
Note your project details
Save a record of any client names, project specifications, or custom settings associated with your Planner 5D designs. If you later need to revisit a project or migrate to another tool, this information is invaluable. Yafee recommends storing exported files and project notes in cloud storage (Google Drive, OneDrive, Dropbox) for long-term safekeeping.
Contact details and escalation procedures
Planner 5D does not maintain a public postal address in New Zealand; the company operates from Lithuania. All cancellations must be processed through the app or website account portal. If you cannot cancel online or your cancellation is disputed, contact Planner 5D's support team through their website contact form or in-app messaging system.
For unresolved disputes or refund claims, escalate to the New Zealand Commerce Commission (comcom.govt.nz) or your payment provider's dispute resolution service. Yafee has guided thousands of New Zealand consumers through this process, and your consumer rights are robust under New Zealand law, regardless of where Planner 5D is based.
Key contact information
Save the following contacts for future reference:
- Planner 5D support: access via the in-app help menu or website contact form
- New Zealand Commerce Commission: comcom.govt.nz or 0800 943 600
- Apple App Store support: reportaproblem.apple.com
- Google Play support: support.google.com/googleplay
- Microsoft Store support: support.microsoft.com
- Your bank's dispute resolution team: contact details on your statement or online banking portal
Summary: your cancellation checklist
| Step | Action | Completed |
|---|---|---|
| 1 | Identify where you purchased (web, Apple, Google, Microsoft) | [ ] |
| 2 | Export and back up any design files you wish to keep | [ ] |
| 3 | Log into your account and navigate to subscription settings | [ ] |
| 4 | Click "Cancel Subscription" and confirm | [ ] |
| 5 | Save your cancellation confirmation email or screenshot | [ ] |
| 6 | Monitor your bank or payment app for unwanted charges over the next 30 days | [ ] |
Conclusion
Cancelling Planner 5D is a straightforward process when you follow the platform-specific steps outlined above. Your cancellation is protected by New Zealand consumer law, which grants you statutory rights to refunds and service quality guarantees regardless of the company's stated policies. Whether you are cancelling because you have finished a project, found a better tool, or experienced service failures, you hold the legal power to exit your subscription and claim a refund if appropriate.
Yafee has helped thousands of consumers cancel subscriptions and resolve billing disputes with confidence and clarity. Your consumer rights are real, enforceable, and independent of any terms Planner 5D publishes. If the company refuses your cancellation request or denies a refund you are entitled to, the Commerce Commission and your payment provider stand behind you. Take action today, keep your confirmation records, and protect your design investment for the future.