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Cancel Camscanner: Step-by-Step Guide
How to cancel CamScanner and stop unexpected charges in malaysia
What is CamScanner and why cancellation matters
CamScanner is a document scanning software operated globally by INTSIG Information Co., Ltd, available through the Apple App Store, Google Play, and the official CamScanner website. The service converts paper documents into digital PDF files, applies optical character recognition (OCR) across 41 languages, and provides advanced editing tools including merging, splitting, compression, and e-signature functionality. Users in Malaysia typically access CamScanner through their mobile device or web account, with billing conducted primarily in USD and converted to MYR depending on your app store region.
Cancellation is critical because deleting the CamScanner app does not stop your subscription. Many Malaysian users discover this the hard way when a renewal charge appears weeks after removing the app from their device. Your payment obligation continues until you formally cancel the subscription through the same platform where you initiated the payment-whether that is Apple, Google, or the CamScanner web account directly.
How CamScanner operates in malaysia
CamScanner operates as a software-as-a-service (SaaS) product, meaning you license access to the application rather than own it outright. The service is available in English throughout Malaysia, though local customer support options remain limited. This matters for your cancellation rights because Malaysia's Consumer Protection Act 1999 (CPA 1999) governs distance selling-including digital services sold online-and you have statutory rights to cancel within certain timeframes under that legislation.
Charges are processed automatically by the app store or payment processor you selected when you first subscribed. If you subscribed via the Apple App Store, Apple bills you and retains commission. If you subscribed via Google Play, Google processes the charge. If you subscribed directly on the CamScanner website, INTSIG Information Co., Ltd bills you directly. This distinction is essential because your cancellation route depends entirely on where the money was debited.
CamScanner pricing and subscription tiers
CamScanner operates a freemium model with a free tier and a paid Premium subscription. The free version includes basic document scanning and conversion. The Premium tier unlocks high-quality scans, AI-powered page cleanup, unrestricted exports, international fax transmission to over 30 countries, advanced PDF editing (merge, split, compress, watermark, e-sign), and device synchronisation across your devices.
Current verified pricing for Malaysia-region accounts is approximately RM24 per month (USD 4.99) or RM236 per year (USD 49.99), though exact MYR amounts depend on your app store region and exchange rates at the time of purchase. The Premium subscription renews automatically at the end of each billing cycle unless you cancel explicitly before the renewal date.
Your consumer rights and what they mean for you
Your cancellation rights in Malaysia are protected by the Consumer Protection Act 1999 and reinforced by guidelines from the Malaysian Ministry of Domestic Trade and Consumer Affairs.
What the consumer protection act 1999 guarantees
Under section 97 of the Consumer Protection Act 1999 (CPA 1999), you have the right to cancel a distance contract (which includes digital services purchased online) within 10 calendar days of receipt of the service or the first billing cycle, whichever occurs first. This right applies to CamScanner subscriptions purchased via app stores or the CamScanner website, as these are all distance contracts.
Your legal position is straightforward: if you cancel within 10 days of first being charged, you are entitled to a full refund. After the 10-day period, you can still cancel, but refunds depend on CamScanner's cancellation policy and the specific terms of your subscription. The Consumer Protection Act also prohibits misleading billing practices, so auto-renewal must be transparent and cancellation must be presented as clearly as the original purchase offer.
Your legal position on auto-renewal and unfair terms
Section 92 of the CPA 1999 states that the supplier (in this case, INTSIG Information Co., Ltd or the app store provider) must inform you in plain language that your subscription will renew automatically. The renewal terms, renewal date, cancellation method, and charges must all be communicated clearly before you agree to pay. If CamScanner's terms or app store presentation fail to do this clearly, the auto-renewal clause may be unenforceable.
Furthermore, under the Unfair Terms in Consumer Contracts Regulations (incorporated within the CPA 1999), a term that creates a significant imbalance in the parties' rights and obligations can be declared unfair and therefore unenforceable. If CamScanner makes cancellation unnecessarily difficult or hidden, you can argue the cancellation term is unfair and lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs.
Yafee advises that you keep all receipts, confirmation emails, and screenshots of your subscription status, because these become your evidence if you dispute a charge or seek a refund.
Where and how to cancel CamScanner
Your cancellation method depends on which platform processed your payment.
Cancel through the CamScanner web account
If you subscribed directly through the official CamScanner website (camscanner.com), follow these steps to cancel:
- Visit camscanner.com and log in with your email address and password.
- Navigate to your account settings or subscription management area. Look for a "Billing", "Subscription", or "Account" menu.
- Find your active Premium subscription in the list.
- Click the "Cancel Subscription" or "Cancel Renewal" button next to your subscription.
- Read the cancellation confirmation and click "Confirm Cancellation".
- Take a screenshot of the confirmation message showing your subscription has been cancelled and the date your access will end.
- Check your email for a cancellation confirmation from CamScanner.
If you cannot locate the subscription management section, contact CamScanner support via their in-app feedback form or email (support details are typically available in the app settings). Request written confirmation that your subscription has been cancelled and ask for the cancellation effective date in writing.
Cancel on iPhone or iPad through the apple app store
If you subscribed via the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through the CamScanner app itself. Follow these steps:
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Tap "Subscriptions".
- Find "CamScanner" in your list of active subscriptions.
- Tap on the CamScanner subscription.
- Tap "Cancel Subscription".
- Select a cancellation reason (required by Apple).
- Tap "Confirm" to complete the cancellation.
- A confirmation message will appear on screen. Take a screenshot.
Your access to CamScanner Premium will remain active until the end of your current billing cycle. After that date, your subscription will not renew, and you will be charged no further fees. Apple will send you a cancellation confirmation email within minutes.
Cancel on android through google play
If you subscribed via Google Play on an Android device, cancel your subscription directly through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap "Manage your Google Account".
- Navigate to the "Payments and subscriptions" tab.
- Tap "Subscriptions".
- Select "CamScanner" from your active subscriptions.
- Tap "Cancel subscription".
- Choose a cancellation reason.
- Tap "Cancel subscription" again to confirm.
- Screenshot the confirmation message.
Your Premium access will continue until the end of your current billing cycle. No further charges will be applied after that date. Google will send you a cancellation confirmation email immediately.
Cancel through huawei AppGallery
If you subscribed via Huawei AppGallery (available on some Android devices in Malaysia), follow these steps:
- Open the Huawei AppGallery app.
- Tap "Me" or your account icon at the bottom.
- Tap "Subscriptions" or "My subscriptions".
- Find "CamScanner" in your active subscriptions.
- Tap on the CamScanner subscription and select "Cancel".
- Confirm the cancellation by tapping "Confirm Cancel".
- Save a screenshot of the confirmation.
Your Premium subscription will remain active until the end of the current billing period. After that, no further charges will occur.
What happens after you cancel CamScanner
Cancellation does not mean instant loss of access; it means your subscription will not renew.
Your access and data after cancellation
After you cancel, you will retain access to CamScanner Premium features until the end of your current billing cycle. For example, if you subscribed monthly and cancel on the 15th of the month, you can continue using Premium features until the end of that month. On the renewal date (the 1st of the next month, in this example), your access will downgrade to the free tier automatically.
The free tier allows you to continue scanning documents and accessing basic features, but you lose the ability to export unlimited documents, use advanced OCR in all 41 languages, access fax functionality, and use premium editing tools. Any documents you have already scanned and saved will remain accessible in your free account unless CamScanner's data retention policy dictates otherwise.
However, the CamScanner Terms of Service do not explicitly state how long your documents are retained after cancellation. To avoid losing important files, export any critical scans to your device or cloud storage (Google Drive, OneDrive, etc.) before your Premium access expires.
Refund eligibility and timelines
If you cancel within 10 calendar days of your first charge, the Consumer Protection Act 1999 entitles you to a full refund. To claim a refund within this window, contact the platform that charged you:
- Apple App Store: Request a refund through Apple App Store settings or contact Apple Support directly.
- Google Play: Request a refund through Google Play settings (available within 48 hours of purchase for most subscriptions).
- CamScanner website: Contact CamScanner support by email and reference section 97 of the Consumer Protection Act 1999.
After 10 days, refund eligibility depends on CamScanner's refund policy. Many SaaS providers do not offer refunds for cancelled subscriptions after the statutory 10-day period, but you may still be entitled to a pro-rata refund depending on how many days of your billing cycle remain unused. Request this in writing and cite the CPA 1999 section 97 as your legal basis.
Yafee recommends that you initiate any refund request as soon as possible after discovering an unwanted charge, as delays weaken your position and may put you outside the 10-day window.
Pricing, comparison, and whether to keep CamScanner
Understanding the cost and alternatives helps you decide whether cancellation is the right choice.
CamScanner pricing table for malaysia
| Plan | Billing cycle | Cost (approx.) | Key features |
|---|---|---|---|
| Free | No renewal | RM0 | Basic scanning, limited exports, limited OCR languages |
| Premium Monthly | Every 30 days | RM24 | Unlimited exports, 41-language OCR, fax support, advanced PDF editing, device sync |
| Premium Annual | Every 365 days | RM236 | Same as Monthly, charged once per year (saves approximately RM52 vs. monthly) |
Alternatives to CamScanner for malaysian users
| Service | Free tier? | Approx. cost | Strengths |
|---|---|---|---|
| Microsoft Office Lens | Yes | Free or Microsoft 365 (RM60+ per month) | Integrates with OneDrive, no separate subscription required |
| Adobe Scan | Yes (limited) | Free or Adobe subscription | Professional OCR, direct integration with Adobe ecosystem |
| Google Drive scanning (native) | Yes | Free | Built into Google Drive, no app download needed |
| Evernote | Yes (limited) | RM40+ per month | Document scanning and note-taking combined |
If you use CamScanner primarily for basic document scanning and OCR, the free alternatives above may suffice. If you require international fax transmission, advanced PDF editing (watermarks, e-signatures), or extensive OCR across many languages, the Premium tier justifies the cost.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but several avoidable errors delay the process or leave you vulnerable to unexpected charges.
Deleting the app is not the same as cancelling the subscription
This is the most common error. Removing CamScanner from your device does not cancel your subscription. Your billing cycle continues, and your payment method will be charged at the renewal date. You must cancel through the platform where you subscribed-Apple, Google, CamScanner, or Huawei-before deletion.
Cancelling in the wrong location
If you subscribed via the Apple App Store, logging into the CamScanner web account and cancelling there will not work. Your subscription lives in Apple's systems, not CamScanner's. You must cancel where the billing originated. Conversely, if you subscribed directly through the CamScanner website, you cannot cancel via App Store settings.
Always check your billing receipt to confirm which platform charged you. Look for "Apple", "Google", or "INTSIG Information Co., Ltd" in the merchant name.
Cancelling without saving proof
Screenshot every confirmation screen. If a charge appears after you believe you have cancelled, your screenshot is your proof that you took action. Without it, disputing the charge becomes far more difficult and time-consuming. Yafee strongly advises that you keep email confirmations and screenshots for at least 12 months after cancellation.
Not checking the cancellation date
Cancellation typically takes effect at the end of your current billing cycle, not immediately. If you cancel on the 15th of a 30-day monthly subscription, you will be charged again on the renewal date (the 1st of the next month), but your access will end on that date and you will not be charged again. Confirm the exact end date in the cancellation confirmation.
How to dispute an unauthorised charge
If you are charged after cancelling, take these steps in sequence.
Step 1: check your cancellation status
Log back into the platform where you cancelled (Apple, Google, or CamScanner website) and verify that your cancellation is still active and recorded. Occasionally, cancellations fail due to technical errors.
Step 2: contact the billing platform
If you subscribed via Apple, Google, or Huawei, contact that company's support team first. They process refunds faster than CamScanner support. Provide your cancellation date, screenshots, and the date you were charged.
Step 3: request a chargeback from your bank
If the platform refuses to refund you within 14 days, contact your bank and request a chargeback for the disputed transaction. Your bank can reverse the charge if you provide evidence of cancellation and continued billing.
Step 4: escalate to the ministry of domestic trade and consumer affairs
If you are unable to obtain a refund through the above channels, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK). This is the government body responsible for enforcing the Consumer Protection Act 1999. Include your cancellation evidence, billing receipts, and correspondence with the service provider. The Ministry can investigate and compel a refund if a breach of the CPA 1999 is established.
Yafee has helped thousands of consumers navigate exactly this dispute process by keeping detailed records from the start, which is why we emphasise documentation at every stage.
Checklist before and after cancellation
Use this checklist to ensure you cancel correctly and protect yourself from subsequent charges.
| Action | Timing | Completed? |
|---|---|---|
| Locate your most recent CamScanner billing receipt | Before cancelling | [ ] |
| Identify which platform charged you (Apple, Google, CamScanner, Huawei) | Before cancelling | [ ] |
| Export any important scans or PDFs to your device or cloud storage | Before cancelling | [ ] |
| Navigate to the correct cancellation location (platform match) | Cancellation day | [ ] |
| Screenshot the cancellation confirmation | Immediately after | [ ] |
| Note the exact date your subscription access ends | Immediately after | [ ] |
| Save the confirmation email from the platform | Within 24 hours | [ ] |
| Check your billing history 1 week after the end date to confirm no renewal charge | 7 days post end-date | [ ] |
Contact and escalation information
No Malaysian physical address is published by CamScanner or INTSIG Information Co., Ltd. Cancellations must be processed through the digital channels outlined above.
Primary cancellation channels
- Apple App Store: Settings > Subscriptions > CamScanner > Cancel, or contact Apple Support at support.apple.com
- Google Play: Play Store > Profile > Manage subscriptions > CamScanner > Cancel, or contact Google Support at support.google.com
- CamScanner web account: Account settings > Subscriptions > Cancel, or email support via in-app feedback
- Huawei AppGallery: Me > Subscriptions > CamScanner > Cancel, or contact Huawei Support
Escalation contacts in malaysia
If you cannot resolve a dispute directly with CamScanner or the app store, escalate to:
- Ministry of Domestic Trade and Consumer Affairs (KPDNKK): [email protected] or visit www.kpdnkk.gov.my
- Your bank or card issuer: for chargeback and dispute resolution
- Bank Negara Malaysia: for complaints about payment processors or financial institutions
Your consumer rights are protected under the Consumer Protection Act 1999, and Yafee encourages all Malaysian users to assert those rights if billing problems arise. Yafee (yafee.com) provides clear, legally grounded guidance to help you cancel services confidently and recover unauthorised charges through the proper channels.